DallasGo Water Bill Guide: Pay DWU, Find Your Account & Fix Billing Problems Fast
This page helps City of Dallas Water Utilities customers pay online, use Quickpay, find a new DallasGo account number, start or transfer service, request a payment plan, report a leak, ask for a leak adjustment, and understand water, sewer, sanitation, stormwater and cleanup charges.
Every major step below includes the official City of Dallas link or phone number beside the instruction, so readers can complete the action instead of reading a generic paragraph and searching again.
Fast answer: City of Dallas water bills are paid through DallasGo, the online platform for Dallas Water Utilities and other city bills. Customers can use Quickpay without signing in, register for a DallasGo profile, find a new account number using an old account number, pay by phone at 214-651-1441, mail payment to City of Dallas, P.O. Box 660025, Dallas, TX 75266-0025, pay in person at 1500 Marilla Street, second floor 2DS, or use an authorized pay station.
Most important practical point: if your bill is past due or you received a termination notice, do not mail a payment. Use DallasGo/Quickpay, phone, in person, or another faster option, then contact customer service for payment verification and cancellation of disconnection.
City of Dallas Water Bill Quick Facts
Dallas Water Bill Action Board: Click the Right Official Link
Start with the situation. These cards put the official action path directly beside the instruction.
I need to pay now
Use DallasGo or Quickpay. Quickpay lets you make a one-time payment without logging in.
Open DallasGo / QuickpayI need my new DallasGo account number
The DallasGo page includes a “Find your new account number” option using your old account information.
Find account numberI received a termination notice
Do not mail the payment. Pay with a faster method and contact customer service for payment verification and cancellation of disconnection.
Call 214-651-1441I need a payment plan
DWU staff can help customers set up a payment plan. Use DallasGo, call, email, or visit City Hall 2DS.
Email payment plan teamI have a leak or water emergency
For emergency turn-off, water meter leak, water main break, fire hydrant leak, clogged wastewater main or overflowing wastewater main, call 214-670-5111.
Call emergency lineI repaired a leak and need bill review
Submit a leak adjustment request with repair date, description, address, account number and meter number if multi-metered.
Request leak adjustmentHow to Use DallasGo, Quickpay and Account Lookup
Start at DallasGo
DallasGo is the City of Dallas online platform for Dallas Water Utilities and other city bill payments.
Open DallasGo help pageChoose register, login or Quickpay
Register if you want a profile, log in for account management, or use Quickpay for a one-time payment without signing in.
Go to sign in / QuickpayFind the new account number
If you have an older DWU account number, use DallasGo’s account-number lookup before assuming the login is broken.
Use account lookupSave the confirmation number
After online payment, keep the confirmation page/number for your records, especially if the account is past due.
Payment FAQCity of Dallas Water Bill Payment Options
| Payment path | Official detail | Best for | Official action |
|---|---|---|---|
| DallasGo / Quickpay | Online DallasGo payment platform. Quickpay allows one-time payment without signing in. | Most customers who need fast online payment. | Pay online |
| AutoPay | AutoPay can be set up in DallasGo. Free eCheck option uses bank routing/account number; card/debit methods may add a 3.15% processor fee. | Customers who want automatic monthly payment on the due date. | AutoPay details |
| Phone | Call 214-651-1441. Current city payment pages list phone payment/customer service through this number. | Customers who need phone support or automated payment. | Call DWU |
| City of Dallas, P.O. Box 660025, Dallas, TX 75266-0025. Do not mail cash. | Non-urgent payments with enough mailing time. | Mailing rule | |
| Authorized pay station | Current bills can be paid at authorized pay stations. Call 214-651-1441 for pay stations near you. | Customers who need a retail/local payment path. | Ask for nearest pay station |
| In person | Dallas City Hall, 1500 Marilla Street, cashier windows on second floor lobby, 2DS, Monday–Friday, 8am–5pm. | Customers who want in-person help or payment proof. | See map below |
| Night deposit box | Located in the driveway between Young Street and Canton Street on the east side of City Hall. Use check or money order only; no cash. | After-hours non-cash payment that is not urgent. | Plan drop box visit |
Past-Due Dallas Water Bill or Termination Notice
A termination notice changes the payment strategy. Mailing a check is too slow once disconnection risk is active.
Read the notice first
Check the amount due, date, account number and whether the notice says termination/disconnection is pending.
Past-due guidanceUse a faster payment method
If you received a termination notice, the city says it is too late to mail payment. Use DallasGo, phone, pay station or in-person options.
Pay fasterContact customer service
After payment, call 214-651-1441 for payment verification and cancellation of disconnection if your account is under termination notice.
Verify paymentAsk about a payment plan
If you cannot pay the full amount, contact DWU before waiting for shutoff. Payment plan help is available through phone, email, in person or DallasGo.
Email payment planPast-due call script
Dallas Water Utilities Payment Plan Help
Email dwupaymentplan@dallas.gov. The city page says replies are within 1 business day.
Email nowIn person
Visit City Hall, 1500 Marilla Street, second floor lobby 2DS, Monday–Friday, 8am–5pm.
See mapOpen a New Dallas Water Utilities Account
Use this for move-in, ownership change, rental start or placing Dallas Water Utilities service in your name.
Request service online or by phone
Dallas says customers may request to open an account online, call DWU Customer Service at 214-651-1441 on weekdays, or visit City Hall.
Move-in request / DallasGoPrepare service details
Have the service address, start date, contact information, proof of identity and any property/rental information ready before calling or applying.
Open account guidanceKnow the deposit rule
Deposits are billed on the first bill, but may not be required if you meet certain criteria such as good DWU credit history, age 65+, property ownership, guarantee letter or good utility history.
Deposit detailsNew property not connected?
For new water or wastewater service at property not already connected to the system, contact DWU’s Permit Section at 214-948-4500.
Call permit sectionTransfer Service, Move Out or Final Bill
Moving inside Dallas
Contact DWU Customer Service to discontinue service at the old address and transfer to the new address. Be ready with account number, new address and new phone number.
Transfer service guidanceMoving out of Dallas
Call 214-651-1441 and tell DWU when you want service discontinued at the old address.
Call to stop serviceDeposit on final bill
If you paid a security deposit, the city says the deposit plus interest, if applicable, is credited to the final bill and any remaining balance is mailed to your new address.
Move-out detailDallas Water Emergency: Main Break, Meter Leak, Sewer Overflow or Hydrant Leak
Emergency number
Call 214-670-5111 for emergency water turn-off, water meter leak, water main break, fire hydrant leak, clogged wastewater main or overflowing wastewater main.
Call 214-670-5111311 service request
For non-emergency assistance and service requests, use Dallas 311 online or the 311 mobile app.
DWU home / 311 notePrivate-side leak
Customers pay for water that passes through the meter, even if wasted. If the problem is on private plumbing, repair it quickly and keep proof.
Leak adjustment infoDallas Leak Adjustment: What Qualifies and What to Submit
A leak adjustment can reduce the rate charged on excess water usage related to a qualifying leak, but it does not reimburse plumber bills and does not cover wastewater/sewer leaks.
| Question | Official detail | What the customer should do | Official action |
|---|---|---|---|
| What can be adjusted? | A qualifying water leak that caused a substantial increase in water consumption. | Repair the leak first and save repair proof. | Leak program |
| Adjustment limit | One adjustment per 12-month period, maximum of three months. | Do not wait to report recurring leaks. | Adjustment rule |
| Review timing | Water usage is reviewed after the last affected billing cycle is recorded. Review may take 45–60 days depending on repair date. | Keep paying monthly amounts equal to or higher than your typical bill during review. | Review process |
| Required details | Repair completion date, detailed repair description, repair address, account number and meter number for multi-meter accounts. | Write a clear repair timeline before submitting. | Email leak team |
| Submit options | Online, mail, fax, email or drop off at Dallas City Hall second floor 2DS lobby. | Use email/online for speed and keep a copy. | Submission options |
What Is Inside a City of Dallas Utility Bill?
A Dallas utility bill is not only water. A high bill can come from water usage, wastewater, sanitation, stormwater, environmental cleanup fee, late fee or other account items.
| Bill line | What it means | What to check if the bill increased | Official link |
|---|---|---|---|
| Water charges | Water meters are read monthly. Charges support delivery of safe drinking water and include customer charge plus usage charge. | Usage tier, meter read, private leaks, irrigation. | Billing explanation |
| Wastewater / sewer charges | Residential wastewater volume is based on actual water usage or winter average, whichever is less. | December–March usage, winter leaks, actual water use. | Winter average section |
| Sanitation charge | Dallas Sanitation assesses a monthly sanitation fee for solid waste services. | FY2025–26 sanitation rate, sales tax, cart/service changes. | Sanitation rates |
| Stormwater charge | Monthly stormwater fee supports citywide stormwater drainage and is based on impervious area of the property. | Use the stormwater fee finder by address or Parcel ID. | Stormwater fee finder |
| Environmental cleanup fee | A $3 monthly environmental cleanup fee supports Clean Sweep services such as litter removal, right-of-way mowing, nuisance abatement and debris cleanup. | This is not water usage, so separate it when comparing bills. | Cleanup fee note |
| Late fee | DWU rate material lists a 5% late fee for payments received after due date. | Pay before due date and use faster payment options if late. | FY2026 rate PDF |
FY2026 Dallas Water and Wastewater Rate Basics
The figures below are for a common residential explanation only. Always verify your account, meter size, bill insert and current Dallas Water Utilities rate document.
| Rate item | Effective Oct. 1, 2025 amount | Why it matters | Official link |
|---|---|---|---|
| 5/8-inch residential meter customer charge | Water $5.93 + sewer $5.34 = $11.27 total base customer charge. | 5/8-inch is listed as the average residential meter size. | FY2026 rates |
| Residential water tier 1 | Up to 4,000 gallons: $2.17 per 1,000 gallons. | Lowest usage tier for basic indoor use. | Water code rate |
| Residential water tier 2 | 4,001–10,000 gallons: $4.81 per 1,000 gallons. | Irrigation or leaks can push usage here. | Rate PDF |
| Residential water tier 3 | 10,001–20,000 gallons: $7.98 per 1,000 gallons. | Broken sprinklers and toilet leaks become expensive here. | Rate PDF |
| Residential water tier 4 | 20,001–30,000 gallons: $11.40 per 1,000 gallons. | Large outdoor use or major leaks may show here. | Rate PDF |
| Residential water tier 5 | Above 30,000 gallons: $13.20 per 1,000 gallons. | Investigate immediately if this is not expected use. | Rate PDF |
| Residential sewer usage | $6.19 per 1,000 gallons of winter average or current water use, whichever is less, up to 40,000 gallons. | Sewer can stay high because winter average carries forward. | Wastewater code rate |
Dallas Residential Water + Sewer Planning Calculator
This helper uses common FY2026 residential 5/8-inch meter planning rates. It does not confirm your live DWU account, sanitation, stormwater, cleanup fee, sales tax, deposits, penalties, card fees or account-specific charges.
Formula uses 5/8-inch customer charges: water $5.93, sewer $5.34, residential water tiers, sewer at $6.19/KGAL, plus the “other” amount you enter.
Dallas Winter Wastewater Average: Why Sewer Can Stay High
Months used
DWU uses water billed in December, January, February and March to calculate the residential winter months wastewater average.
Winter average explanationWhichever is less
Residential wastewater usage charge is based on the previous winter average or current month’s water use, whichever is less.
Sewer billing ruleMaximum listed cap
FY2026 rate material lists residential sewer usage up to a maximum charge of 40,000 gallons per month.
FY2026 sewer rateCustomer Account Privacy and Disclosure Request
Dallas Water Utilities says customer accounts are marked confidential under Texas Utilities Code Chapter 182 and will not be shared except with the customer of record or authorized third parties. Customers can request disclosure of certain account information using the city’s form process.
Why this matters
If you are helping a family member, renter, roommate or property owner, DWU may not be able to discuss account details unless proper authorization exists.
Account privacy noteWhat to do
Ask the customer of record to request disclosure or complete the appropriate form before you call about balance, usage, delinquency or service status.
Disclosure optionsDallas Water Bill Payment Map and Visit Plan
Use this map for in-person payments, customer service, payment-plan help, leak adjustment drop-off or City Hall night deposit planning.
Bring
Water bill, account number, photo ID, payment method, termination notice, repair proof, payment confirmation and any authorization form if you are not the account holder.
Ask before leaving
“Is my account current now, and is any termination, payment plan, leak review or service order still pending?”
Drop-box caution
The night deposit box is for checks or money orders only. Do not use cash, and avoid drop box for termination notices that need fast verification.
Official City of Dallas Water Bill Links
City of Dallas Water Bill FAQ: 10 Practical Questions and Answers
How do I pay my City of Dallas water bill online?
Use DallasGo, the online payment platform for Dallas Water Utilities and other city bills. You can register, log in, use Quickpay for one-time payment, or look up your account balance from the official DallasGo page.
What is the Dallas Water Utilities customer service number?
Call Dallas Water Utilities Customer Service at 214-651-1441 for billing, payment, account, transfer, move-out, pay station and payment-plan help.
Where do I pay a Dallas water bill in person?
Payments are accepted at Dallas City Hall, 1500 Marilla Street, cashier windows on the second floor lobby, 2DS, Monday through Friday, 8am to 5pm.
Can I mail my Dallas water bill payment?
Yes, mail payment to City of Dallas, P.O. Box 660025, Dallas, TX 75266-0025. Do not mail cash. If you have a termination notice, it is too late to mail payment.
What should I do if I received a Dallas water termination notice?
Use a faster payment method such as DallasGo, phone, authorized pay station or in person, then contact customer service at 214-651-1441 for payment verification and cancellation of disconnection.
Who do I call for a Dallas water main break or sewer overflow?
Call 214-670-5111 for emergency water turn-off, water meter leak, water main break, fire hydrant leak, clogged wastewater main or overflowing wastewater main.
Can Dallas Water Utilities help with a payment plan?
Yes. DWU customers can request payment-plan help by emailing dwupaymentplan@dallas.gov, calling 214-651-1441, visiting City Hall 2DS, or submitting a request on DallasGo.
How does the Dallas leak adjustment program work?
The program may adjust qualifying water-leak consumption. It is limited to one adjustment per 12-month period for a maximum of three months, may take 45–60 days after the last affected billing cycle is recorded, and does not reimburse plumbing repair costs or apply to wastewater/sewer leaks.
How is Dallas residential wastewater charged?
Residential wastewater usage is based on the winter months average from bills issued during December, January, February and March, or the current month’s actual water use, whichever is less.
Why is my Dallas utility bill higher than just my water use?
A Dallas utility bill can include water, wastewater, sanitation, sanitation sales tax, stormwater, environmental cleanup fee, late fees and other account items. Review each bill line before assuming the increase came from water usage alone.