Longview Water Bill Help Center for Utility Access, Quick Pay, Fees & Service
This page helps City of Longview customers pay a water bill, use Utility Access, fix Quick Pay account-number mistakes, start or close service, understand sewer averaging, avoid card fees, and contact the right office.
The goal is simple: choose your task, click the official link beside the step, and finish with the correct portal, phone number, office address, payment method, or emergency contact.
Fast answer: City of Longview utility bills cover water, sewer, and sanitation. You can pay online with Utility Access or Quick Pay, by automated phone at 903-237-1030, in person at City Hall, at the drive-thru, at the 24/7 kiosk, by ACH bank draft, by mail, at authorized Fidelity Express locations, or through the night deposit box.
Important 2026 fee detail: starting January 1, 2026, debit or credit card payments have a 3.6% service fee with a $2.50 minimum. To avoid that card service fee, the city says customers may pay with e-check online.
City of Longview Water Bill Quick Facts
Longview Water Bill Action Board: Click the Official Link Inside Each Step
Start here if you do not know which city page to use. Each card gives the task, the city-approved path, and the detail that prevents payment or account errors.
I need to pay now
Use Utility Access for login/payment or Quick Pay if you only want to pay with your account number.
Open Utility AccessI only have my account number
Use Quick Pay. Enter only the eight numbers before the dash from the upper-right corner of the new utility bill.
Quick Pay instructionsI want to avoid the card fee
Debit/credit cards have a 3.6% service fee with a $2.50 minimum in 2026. The city says e-check online avoids that card service fee.
See 2026 fee noteI need phone payment
Call 903-237-1030, press 1, enter the first 8 digits, then the 2 digits after the dash, then the numeric part of your service address.
Phone payment stepsI am moving or changing service
Submit a water service application and allow 48 hours, or two business days, for opening, transferring, or closing service.
Water service applicationI have a water/sewer emergency
Use the after-hours water and sewer emergency hotline at 903-236-3030 for urgent water or sewer issues.
Official contact pageHow to Pay a City of Longview Water Bill Online
Open the official Utility Access portal
The city’s Utility Access portal lets you Quick Pay, sign in, manage one or more accounts, and use e-billing features.
Go to Utility AccessChoose Quick Pay or profile login
Quick Pay needs only your account number. Profile login lets you see details and manage single or multiple accounts.
Online payment guideUse the correct account digits
When adding an account from the new utility bill, use only the eight numbers before the dash. This is the most common login mistake.
Quick Pay account ruleSave the receipt email
The city says a payment confirmation or receipt will be sent to the email address provided by the customer.
Posting informationLongview Utility Payment Fees and Posting Timing
| Payment issue | Official detail | Practical user move | Official link |
|---|---|---|---|
| 2026 debit/credit card fee | 3.6% service fee with a $2.50 minimum, charged by TYL TX LONGVIEW FEE. | Use e-check online if you want to avoid the card service fee. | Fee notice |
| Credit/debit after 10:00pm | Card payments after 10:00pm post the next business day. | Pay earlier if the bill is close to due date or account action. | Posting rule |
| Electronic check | E-check payments may take up to 48 hours to clear and post. | Do not wait until the final day if using e-check. | Quick Pay timing |
| Returned payment | $30 return payment fee is assessed if payment is returned. | Double-check routing/account numbers and account funds before submitting. | Returned payment rule |
Pay Longview Utility Bill by Phone
Call 903-237-1030
Press 1 to be transferred to the TeleWorks phone payment system.
Phone pay instructionsEnter account number parts
Enter the first 8 digits of the account number, then the 2 digits after the dash.
Account prompt detailEnter service address number
The system then asks for the numeric portion of your service address.
Verify phone flowPay at City Hall, Drive-Thru or 24/7 Kiosk
Lobby or drive-thru
Pay Monday–Friday, 8am–5pm, in the lobby or drive-thru at City Hall, 300 W. Cotton St.
In-person payment rules24/7 kiosk
The kiosk is in Lane 1 of the Utility Billing drive-thru and supports English and Spanish.
Kiosk detailsKiosk payment types
The kiosk accepts debit/credit cards, checks, and cash bill change only. No coins.
Kiosk accepted paymentsAutomatic Bank Draft: Best Long-Term Late-Fee Prevention
Cycle 1
Drafted on the 28th of each month.
Cycle 2
Drafted on the 7th of each month.
Cycle 3
Drafted on the 14th of each month.
Cycle 4
Drafted on the 21st of each month.
Complete the bank draft agreement
Include a voided check. The city says no temporary checks or deposit slips, and checking accounts only.
Bank draft detailsExpect 4–6 weeks authorization
The pre-note process may take 4–6 weeks. The first bill after sign-up will not be drafted, but the account will not be late/deactivated during the process.
Pre-note ruleFidelity Express, Mail and Drop Box: When These Payment Paths Make Sense
| Payment path | Use when | Official detail | Risk to avoid |
|---|---|---|---|
| Fidelity Express | You need a local cash/check/money-order option. | Fidelity Express is the only authorized third-party processor listed; fee is $1.50 per transaction. | Other non-authorized services may delay or misapply payments. |
| Fidelity before 3:30pm | You want next-business-day posting. | Payments received before 3:30pm post the next business day. Payment coupon helps faster processing. | Do not use if you need same-day posting. |
| Your bill is not urgent. | Mail check, cashier’s check or money order with coupon to City of Longview Utility Billing Services, P.O. Box 1952, Longview, TX 75606-1952. | Allow 3–4 days for mailing and processing. | |
| Night deposit box | You need after-hours physical drop-off. | Use city instructions and include account details clearly. | Do not drop cash unless the city specifically allows it for that box. |
Start, Transfer or Close Longview Water Service
Use the water service application
The city provides online residential, online commercial, printable, and sewer-only service applications.
Open service applicationGive two business days
Allow 48 hours for opening a new account, transferring service, or closing your utility service account.
48-hour notice ruleSame-day service costs extra
Same-day service activation is available through the online application for an extra fee.
Same-day service infoPrepare ID and documents
The city may require personal identifying information or supporting documents when opening, transferring, accessing, or closing an account.
Account protection infoLongview Water, Sewer and Refuse Rates: What Your Utility Bill Includes
Longview utility billing covers water, sewer, and sanitation. Rates depend on city-limit status, meter size, usage, and refuse service type.
| Charge type | Current listed detail | What users should check | Official link |
|---|---|---|---|
| 5/8″ meter water charge | Inside city: $10.71. Outside city: $19.52. | Most residential customers should confirm meter size and inside/outside city status. | Rates and fees |
| Water usage after first 2,000 gallons | Inside city: $2.78 per 1,000 gallons. Outside city: $4.20 per 1,000 gallons. | Usage increases above the initial amount can quickly affect the bill. | Water rates |
| Sewer base | All others: inside city $12.65, outside city $21.66. Multi-family is listed separately. | High winter water usage can change future residential sewer charges. | Sewer calculation |
| Basic residential refuse | Inside city $18.35; outside city $36.70. Additional residential garbage/recycling carts are $5 each. | If the total bill rose, check sanitation lines too, not only water usage. | Refuse charges |
Longview Sewer Charge: Why Winter Leaks Can Affect Next Year’s Bill
Winter average months
Residential sewer charges are based on average household water use during November, December, and January, as billed in December, January, and February.
Sewer average pageLeak risk
A leak during November, December, or January can affect the monthly sewer charge for the following year.
Customer tipsReport by May
The city says report leaks experienced during those months by May to be eligible for a possible billing adjustment.
Adjustment noteUse this when calling about sewer averaging
High Longview Water Bill? Check Toilets, Winter Leaks and Usage First
The city’s customer tips identify toilet leaks as a major water-waste source. A slow toilet leak can waste hundreds of gallons per month, and a running toilet can waste dramatically more.
Food-coloring toilet test
- Put a few drops of food coloring in the toilet tank.
- Wait at least 30 minutes without flushing.
- If color appears in the bowl, the tank is leaking.
- Replace worn parts inside the tank.
Flapper valve issue
- A worn or cracked flapper can let water flow continuously.
- Listen for refilling sounds when no one used the toilet.
- Repair kits are inexpensive and available at hardware stores.
- Retest after replacing parts.
Bill-line review
- Compare gallons used.
- Check sewer average timing.
- Look for refuse or extra cart charges.
- Check returned payment or same-day service fees.
Water Quality, Water Lines and After-Hours Emergency Contact
After-hours emergency
For after-hours water and sewer emergencies, call 903-236-3030.
Utility Billing contactsWater system scale
The city uses three raw-water sources, can treat up to 52 million gallons per day at three treatment plants, and delivers water through over 600 miles of water lines.
Water Quality pageWater quality reports
The city publishes annual water quality reports, with the 2024 report available in July 2025.
View reportsLongview City Hall Map and Visit Plan
Use this map for Utility Billing Services at City Hall, 300 W. Cotton St., Longview, TX 75601. Bring the utility bill, account number, service address, photo ID, payment method, and any service-transfer documents.
Use City Hall for
Account questions, deactivated accounts, missing bill, multiple receipt transactions, drive-thru payment, or utility-service paperwork.
Bring
Paper bill, account number, ID, payment method, service address, and any lease, ownership, or business documents if opening service.
Ask before leaving
“Did my payment post, is the account current, and is there any pending deactivation, returned-payment, or service-order issue?”
Official City of Longview Water Bill Links
City of Longview Water Bill FAQ
How do I pay my City of Longview water bill online?
Use the official Utility Access portal. You can sign in to manage accounts or use Quick Pay to pay with your account number without logging in.
What account number do I use for Longview Quick Pay?
Use only the eight numbers before the dash from the upper-right corner of the new utility bill.
What is the City of Longview card payment fee in 2026?
Starting January 1, 2026, debit and credit card payments have a 3.6% service fee with a $2.50 minimum. The city says e-check online avoids this card service fee.
When do Longview online payments post?
Credit or debit card payments received after 10:00pm post the next business day. Electronic check payments may take up to 48 hours to clear and post.
How do I pay my Longview utility bill by phone?
Call 903-237-1030 and press 1. Enter the first eight digits of the account number, then the two digits after the dash, then the numeric part of the service address.
Where is Longview Utility Billing Services located?
Utility Billing Services is at City Hall, 300 W. Cotton St., Longview, TX 75601. Business hours are Monday through Friday, 8am to 5pm.
Where do I mail a Longview utility payment?
Mail payment with the payment coupon to City of Longview Utility Billing Services, P.O. Box 1952, Longview, TX 75606-1952.
How much notice is needed to start, transfer or close Longview water service?
The city says to allow 48 hours, or two business days, for opening a new service account, transferring services, or closing a utility service account.
Why can a winter leak affect my Longview sewer charge?
Residential sewer charges are based on average household water use during November, December and January. A leak during those months can affect the monthly sewer charge for the following year.
Who do I call for an after-hours Longview water or sewer emergency?
Call the after-hours water and sewer emergency hotline at 903-236-3030.