Mansfield Water Bill Help for Online Pay, Shutoff Recovery, New Service and High Usage
This guide is for City of Mansfield, Texas water and sewer customers who need to pay a bill, find the account/PIN numbers, start service, set up bank draft, restore disconnected service, track unusual water use, or report a water/sewer emergency.
The page is built around real customer problems: “I need to pay now,” “I’m on cutoff day,” “my bill is high,” “I’m moving,” and “there’s a leak or sewer backup.” Use the action board first.
Fast answer: Mansfield water customers can pay online at the official city payment portal using the utility account number and PIN number printed on the water bill. Customers can also pay by phone at 877-768-8270, in person or by mail at 1200 E. Broad St., Mansfield, TX 76063, through a bank bill-pay service, or by setting up bank draft or credit-card draft.
Cutoff warning: a late fee of $10 or 10%, whichever is higher, is added on the 21st day after the billing date. Service is subject to termination if the bill is not paid within 30 days of billing.
Mansfield Water Bill Quick Facts
Mansfield Water Bill Action Board
Pick the route that matches your situation. Online payment is fast, but disconnected-service restoration still requires a phone call and someone at the home.
I just need to pay
Use the official payment portal with the utility account number and PIN from your bill. Online payments post immediately after completion.
Pay onlineI want phone payment
Call 877-768-8270. Phone payments accept credit cards, debit cards and e-checks and update the account in real time.
Call phone payI am late or need an extension
Use the extension form path or call Utility Billing before the account reaches termination status.
Extension formMy water was disconnected
Call 817-276-4230 to request reinstatement. Someone with inside access must be present during reconnection.
Call reinstatementMy bill looks too high
Use WaterSmart, read your meter and check for leaks before disputing the amount.
Check WaterSmartThere is a water/sewer emergency
Call 817-276-4230 during business hours or 817-473-8411 after hours.
After-hours emergencyHow to Pay a Mansfield Water Bill Online or by Phone
Find the account and PIN
The City says online and phone payments require the utility account number and PIN number printed on the water bill.
Bill guideOpen the official payment site
Use the Mansfield payment portal directly instead of a search ad or unofficial bill-pay page.
Open portalChoose card or e-check
The City lists credit card, debit card and e-check for online and phone payments.
Pay by phoneSave confirmation
Online and phone payments reflect in real time, but keep the receipt if you are close to cutoff or requesting reinstatement.
Confirm if urgentBank Draft and Credit Card Draft
Bank draft
The City offers a free bank draft plan for customers with satisfactory payment records. The water bill is automatically deducted from checking or savings.
Bank draft detailsStub before draft
The City says you receive a monthly stub marked “paid by draft” about 10 to 14 days before the deduction.
How it worksCredit-card draft
Customers can also log in with account and PIN to set up a credit-card draft plan.
Set up draftMail, Bank Bill Pay and In-Person Payment Options
| Payment method | Official detail | Best use | Warning |
|---|---|---|---|
| Online portal | Pay by credit card, debit card or e-check using account and PIN. | Fastest normal payment; real-time posting. | Call if service is disconnected. |
| Phone payment | Call 877-768-8270 using account and PIN. | Fast payment without logging into a browser. | Keep confirmation number. |
| Bank bill pay | Payments through your bank are reflected the day after payment is transmitted to the City’s banking center. | Routine non-urgent payment. | Account number must be included on all payments. |
| In person | Utility Billing inside City Hall, 1200 E. Broad St., Mansfield, TX 76063. | Deposits, cutoff, reinstatement, account questions. | Ask for receipt before leaving. |
| Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063. | Non-urgent check payment. | Return the bottom bill portion for proper crediting. |
Late Fee, Shutoff Risk and Extension Path
21st-day late charge
On the 21st day after the billing date, the account receives a late fee of $10 or 10%, whichever is higher.
30-day termination risk
Service is subject to termination if payment is not made within 30 days of billing.
Extension agreement
The City provides an online Extension Agreement form. Use it before the account reaches a harder cutoff point.
Extension AgreementLate-bill call script
Water Reinstatement After Nonpayment
Pay and call
To request water service reinstatement after nonpayment disconnection, call 817-276-4230.
Call reinstatementHave someone present
Someone must be at the property during reconnection and must have inside access.
Reinstatement rulesKnow business hours
Regular reinstatement business hours are Monday–Friday, 8 a.m.–4:30 p.m.
Business hoursAfter-hours office payment
If payment is made at the office between 4:30 p.m. and 5 p.m., service will be restored between 6–7 p.m. or 7–8 p.m.
Confirm slotReinstatement call script
Start, Transfer or Cancel Mansfield Water Service
| Task | Official requirement | Practical tip | Official link |
|---|---|---|---|
| New residential service | Residential account fee is $60 per meter. | Prepare driver’s license; renters also need lease agreement. | Start service |
| Business service | Business account fee is $100 per meter. | Use business utility application and contact Utility Billing for account setup. | Business service |
| Residential + irrigation meter | Residential plus additional irrigation meter fee is $110. | Ask whether both meters are ready before scheduling connection. | Fees |
| Connection appointment | Someone must be at the residence with inside access during the scheduled window. | Choose morning 10 a.m.–noon or afternoon 3–5 p.m. | Connection rules |
| Missed connection | If nobody is available, a $15 charge is added for each subsequent trip until connected. | Make sure an adult has access to inside shutoffs and faucets. | Trip charge |
| Transfer/cancel service | Use the online Transfer of Service Application or Utility Account Service Cancellation form. | Do this before moving so final billing and new address billing do not overlap. | Online forms |
How to Read Your Mansfield Water Bill
Monthly bill timing
Bills are rendered about every 30 days and are based on a meter reading taken one week to 10 days before the bill arrives.
About your billKey bill fields
Look for customer number, service address, billing date, account number, due date, previous/current read dates and current charge amount.
Bill fieldsConsumption history
The bill includes consumption history and billing summary, which help identify usage spikes or unpaid previous balances.
Consumption historyWaterSmart: Track Water Use Before a Bill Becomes a Problem
View usage and spending
WaterSmart helps Mansfield customers track home water use and spending through a digital portal.
WaterSmart portalAlerts and notifications
Customers can sign up for alerts and notifications to manage water use and catch problems earlier.
WaterSmart infoRegister with account number
The City says to use the account number listed on the water bill as the registration code.
Register helpHigh Mansfield Water Bill: Meter and Leak Checklist
Mansfield meters measure usage in gallons. To calculate usage, subtract the earlier meter reading from the current meter reading.
Locate the meter
The meter is typically near the curb in front of the home or business, in line with the outdoor faucet, inside a box often marked “water.”
Meter guideCompare daily use
Check the meter at the beginning and end of the day and compare the numbers.
Read meterLook for leaks
When usage seems high, reading the meter is one of the easiest leak-check methods.
Leak forgiveness formUse WaterSmart
Compare portal usage with your own meter notes, irrigation schedule and recent weather.
Track usageIndoor checks
- Running toilet or silent flapper leak.
- Dripping faucets or shower valves.
- Water heater relief line.
- Water softener, humidifier, ice maker or filter line.
Outdoor checks
- Irrigation timer set too long.
- Broken sprinkler head or zone valve.
- Hose bib, pool fill or pressure washing.
- Wet area near meter box or service line.
Billing checks
- Confirm billing period and read dates.
- Check previous balance and penalties.
- Compare consumption history.
- Save repair invoices and photos.
High-bill call script
Rates, Billing Cycle and Current Rate PDF
Billing cycle
Use the City’s Water Utility Billing Cycle Map to check when your bill is due by service area.
Billing cycle mapRate PDF
The City posts the current Water & Sewer Rates PDF from the Water Utilities customer-service page.
Water & Sewer Rates PDFEstimate carefully
Use billed gallons, service type, meter size and sewer/water lines separately. Do not compare only the total bill.
Bill exampleWater or Sewer Emergency: Call the Right Mansfield Number
| Situation | Official phone | Use for | Action |
|---|---|---|---|
| Normal business hours | 817-276-4230 | Emergency during Monday–Friday, 8 a.m.–5 p.m. | Call business-hours emergency |
| After hours | 817-473-8411 | Emergency outside normal business hours. | Call after-hours emergency |
| Emergency examples | Use correct time-based number | Fire hydrant leak, meter leak, no water service, overflowing manhole, sewer backup, water line break. | Emergency page |
| Water reinstatement | 817-276-4230 | Service terminated for nonpayment. | Reinstatement page |
Mansfield Utility Billing Map and Visit Plan
Use City Hall for payment help, deposits, account setup, payment proof, water service reinstatement questions and utility account forms.
Bring
Water bill, account number, PIN, payment receipt, driver’s license, lease if renting, deposit amount, and any leak or repair documentation.
Ask before leaving
“Is my payment posted, is service still subject to termination, and is a reconnection appointment or inside-access window required?”
Key address
Utility Billing is inside Mansfield City Hall at 1200 E. Broad St., Mansfield, TX 76063.
Official Mansfield Water Bill Links
Mansfield Water Bill FAQ
How do I pay my City of Mansfield water bill online?
Use the official Mansfield payment portal. You need the utility account number and PIN number printed on your water bill. Online credit card, debit card and e-check payments post immediately after the transaction is completed.
What is the Mansfield water bill phone payment number?
Call 877-768-8270. Phone payments accept credit cards, debit cards and e-checks and require the account number and PIN from the water bill.
Where is Mansfield Utility Billing located?
Utility Billing is inside Mansfield City Hall at 1200 E. Broad St., Mansfield, TX 76063. The main Utility Billing phone number is 817-276-4230.
What happens if my Mansfield water bill is late?
A late charge of $10 or 10%, whichever is higher, is added on the 21st day after the billing date. Service is subject to termination if payment is not made within 30 days of billing.
How do I restore Mansfield water service after nonpayment?
Call 817-276-4230 to request service reinstatement. Someone must be present at the property during reconnection and must have access to the inside of the home.
What are Mansfield water reinstatement hours?
Regular reinstatement hours are Monday through Friday, 8 a.m. to 4:30 p.m. If payment is made at the office between 4:30 p.m. and 5 p.m., service may be restored during the evening windows listed by the City.
How much is new residential water service in Mansfield?
The City lists residential accounts at $60 per meter, business accounts at $100 per meter, and residential plus additional irrigation meter at $110.
What documents are needed to start water service?
Provide a copy of your driver’s license. If you are leasing, provide a copy of the lease agreement.
How can I check a high Mansfield water bill?
Use WaterSmart to check usage, read your meter, compare the current and previous reading, and inspect toilets, irrigation, faucets, outdoor hoses and meter-box area for leaks.
Who do I call for a Mansfield water or sewer emergency?
During normal business hours, Monday through Friday 8 a.m. to 5 p.m., call 817-276-4230. Outside normal business hours, call 817-473-8411.