San Angelo Municipal Services Statement: Pay Water Bills, Start Service & Control High Usage
This guide is for San Angelo customers who need to pay a water bill, use InvoiceCloud, start or disconnect service, report a leak, understand bill charges, avoid late fees, or follow current watering rules.
Each action includes the official City link or phone number right inside the step, so users can move from “What do I do?” to the correct portal, form, office, or phone call quickly.
Fast answer: San Angelo water bills can be paid online through the official InvoiceCloud portal, by phone at 325-657-4323 or 855-419-2758, by mail to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902, in person at 301 W. Beauregard Ave., or by drop box on the south side of the City Hall Annex.
Important safety note: the City warns customers to use only the authorized InvoiceCloud payment system through the official City website. Third-party payment sites are used at the customer’s own risk.
San Angelo Water Billing Quick Facts
San Angelo Water Bill Action Board: Click the Right Official Link
Choose your situation first. Each card gives the official path, exact phone number, and what to prepare.
I need to pay now
Use the official InvoiceCloud portal for One Time Pay, online card/e-check, autopay, paperless billing or Pay by Text.
Open InvoiceCloudI need billing help
Call Water Customer Service at 325-657-4323 or visit 301 W. Beauregard Ave., City Hall Annex, first floor.
Open Customer Service pageI need to start service
Complete the residential service application first. Connections are scheduled for next-day service after required forms and processing.
Apply for residential serviceI need to stop or transfer service
Use the official disconnect or transfer form from Water Customer Service, then keep proof of final address and request date.
Find disconnect/transfer formsI have a leak or outage
For leaks or outages, call 325-657-4295. This line is listed as 24/7, 365 days a year.
Call leak/outage lineI need watering rules
San Angelo is in standard conservation. Check seasonal watering frequency, noon–6pm restriction, and runoff rules before irrigating.
Open watering rulesHow to Pay a San Angelo Water Bill Online
Start at the official City page
The City specifically tells customers to use its authorized InvoiceCloud system and avoid unofficial third-party payment websites.
Official Pay/Purchase pageChoose One Time Pay or register
InvoiceCloud offers One Time Pay with no registration, or account creation for extended features such as autopay, recurring payments, paperless billing and Pay by Text.
Open InvoiceCloudUse the correct account details
Have your account number and current statement ready. If the portal balance differs from your mailed bill, the online balance may include account changes since billing.
Understand balance differenceSave confirmation
InvoiceCloud notes payments may take one to two business days before they are applied to the billing account. Keep the receipt and confirmation number.
Make paymentSan Angelo Water Bill Payment Options
| Payment path | Official detail | Best for | Official action |
|---|---|---|---|
| Online | InvoiceCloud supports one-time credit card or e-check/bank draft, recurring payments, paperless billing and Pay by Text. | Fast payment and account management. | Pay online |
| Phone | Call 325-657-4323 and select the payment option. Long-distance customers may call 855-419-2758. | Customers who prefer phone payment or need help. | Call 325-657-4323 |
| City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. | Non-urgent payments with enough mailing time. | Confirm mail address | |
| In person | Utility Billing/Collections office at 301 W. Beauregard Avenue. Business hours are 8am to 5pm weekdays. | Customers who need a receipt, service help, or account review. | See office map |
| Drop box | 24-hour drop box on the south side of the City Hall Annex, 301 W. Beauregard Avenue. Use check or money order; no cash. | After-hours non-cash payments that are not urgent. | See drop box location |
Payment Portal Maintenance and Timing Rules
Daily maintenance
Online and phone payments are unavailable from 10pm to 2am daily.
Verify payment noticeMonday maintenance
Online and phone payments are also unavailable from 3:30am to 4:30am Mondays due to system updates.
See maintenance windowPayment timing
Payments made after 5pm apply to the next business day, and online payments may take one to two business days to apply to the billing account.
Read billing timing noteWhat Is Inside a San Angelo Municipal Services Statement?
The City explains that the monthly statement includes more than water. In some households, water can be as little as 35% of the monthly bill.
| Bill line | What it means | What to check if the bill looks high | Official link |
|---|---|---|---|
| Water base fee | Determined by meter size. A common 5/8-inch residential meter is listed at $30.69 per month. | Confirm meter size and account type before comparing to neighbors. | Bill explanation |
| Water usage fees | Based on water used and the drought level. The rate structure is tiered, so higher usage costs more. | Check irrigation, toilet leaks, outdoor hoses and monthly consumption. | Water usage details |
| Sewer base fee | Determined by meter size. A common 5/8-inch residential meter is listed at $29.72 per month. | Separate sewer from water before assuming all increase is water usage. | Sewer explanation |
| Sewer usage fee | Based on average monthly water usage during December, January and February, with usage over 4,000 gallons charged per 1,000 gallons. | Winter usage affects sewer billing, so winter leaks can matter later. | Sewer usage note |
| Trash service and sales tax | Trash service is provided by Republic Services, and trash sales tax is applied to trash service charges. | A trash issue is not always a water-billing issue. | Trash line explanation |
| Storm water fee | Based on impervious surface area such as roofs, driveways, patios and sidewalks. | This may appear even if your water usage is low. | Storm water explanation |
Late Fee, Returned Check and Reconnect Rules
Late fee
The City lists a 15% late fee if the bill is not paid within 25 days of the billing date.
Late fee detailReconnect
The City lists a $30 reconnect fee, with outstanding balances and fees due before reconnection.
Reconnect noteCall script if your San Angelo bill is past due
Start New San Angelo Water, Sewer and Trash Service
Connections are scheduled for next-day service after customers complete the required form process. Allow processing time and plan around Friday/weekend timing.
Open the residential application
Use the official Apply for Residential Water, Sewer & Trash Services form, or visit Water Customer Service at the City Hall Annex.
Start residential applicationPrepare required documents
Have service address, valid driver’s license, Social Security card for residential account, phone number, mailing address and rental/lease/purchase agreement ready.
Review required infoPlan for deposits and fees
Residential new-service costs include a $20 activation fee and a $100 water/sprinkler deposit, with deposit amounts varying by meter size and customer history.
See activation costsBe present for water turn-on
The residential form says a responsible person must be present when the water meter service is turned on. If no one is home, service will not be turned on.
Read applicant agreementDisconnect or Transfer San Angelo Water Service
Transfer service
If transferring service, the City says your deposit also transfers.
Find transfer formDisconnect service
Use the official disconnect service form from Water Customer Service and keep a copy of the final request details.
Find disconnect formFinal address
When stopping service, keep your final mailing address and contact information current so final bills or refunds can be handled correctly.
Call Customer ServiceReport a San Angelo Leak, Outage, Sewer Backup or Water Waste
Waste of water
Report waste of water at 325-657-4409. The City also allows watering violations to be reported online.
Water conservation pagePrivate leak check
If your meter moves when all faucets are off, the City says your house most likely has a leak somewhere.
Leak-saving tipsSan Angelo Watering Restrictions: Standard Conservation
San Angelo is in standard conservation when the City has more than 24 months of available water supply. Watering rules matter because outdoor use can raise your bill and create violations.
| Rule | Current official detail | Practical next step | Official link |
|---|---|---|---|
| April 1–Oct. 31 | Watering allowed twice every seven days. | Set irrigation to no more than two days per week. | Water rules |
| Nov. 1–March 31 | Watering allowed once every seven days. | Adjust seasonal controller settings. | Drought levels |
| Application rate | Up to 1 inch per week. | Use a tuna can or rain gauge to measure sprinkler output. | Application rate |
| Prohibited hours | Noon to 6pm. | Avoid mid-day evaporation and possible violations. | Prohibited hours |
| Runoff | Runoff more than 150 feet down a street, gutter, alley or ditch is always prohibited. | Shorten zones and fix broken heads. | Violation examples |
High San Angelo Water Bill Checklist
Inside leaks
- Test toilets with food coloring in the tank.
- Check faucet and showerhead drips.
- Listen for toilets refilling by themselves.
- Check water heater and appliance lines.
Outdoor use
- Check sprinkler overspray and broken heads.
- Look for runoff over 150 feet.
- Check hoses and outdoor faucets.
- Compare summer use to winter use.
Bill lines
- Separate water from sewer.
- Check trash and trash sales tax.
- Check storm water fee.
- Look for late, reconnect or returned-check fees.
High-bill call script
San Angelo Water Supply Context for Customers
This context helps explain why watering rules and conservation matter locally, not just as generic utility advice.
Customer base
The City lists about 35,733 water connections and says residential customers account for 73% of water demand.
Water resourcesDemand swing
The City lists winter daily average demand at about 10 million gallons and summer peak at about 24 million gallons per day.
Demand dataSupply sources
San Angelo uses surface water and required minimum daily groundwater production from the Hickory Aquifer.
Supply detailsSan Angelo Payment Method Planner
Use this quick helper to decide the safest payment route. It does not confirm account balance, cutoff status, late fee, reconnect eligibility, or payment posting.
This uses public rules only. Call 325-657-4323 for exact balance, due date, late fee, reconnect or payment-posting questions.
San Angelo Water Customer Service Map and Visit Plan
Use this map for in-person payment, service forms, account help, bill review, document drop-off, or drop-box planning.
Bring
Water bill, account number, photo ID, service address, lease/purchase documents, payment method and any late/reconnect notice.
Ask before leaving
“Is my account current now, and are there any late, reconnect, deposit or service-order items still pending?”
Drop-box caution
Use check or money order only. No cash. For urgent accounts, use a payment method with faster confirmation.
Official San Angelo Water Billing Links
San Angelo Water Billing FAQ: 10 Practical Questions and Answers
How do I pay my San Angelo water bill online?
Use the official InvoiceCloud portal linked by the City of San Angelo. It supports One Time Pay, registration, online payment, autopay, paperless billing and Pay by Text.
What phone number do I call for San Angelo water billing?
Call Water Customer Service at 325-657-4323. Long-distance users may use 855-419-2758 for phone payments.
Where is San Angelo Water Customer Service located?
Water Customer Service is at 301 W. Beauregard Ave., City Hall Annex, first floor, San Angelo, TX 76903. Hours are Monday through Friday, 8am to 5pm.
Can I mail a San Angelo water bill payment?
Yes. Mail payment to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. Make checks payable to City of San Angelo-Water or COSA-Water.
When are online or phone payments unavailable?
Online and phone payments are unavailable from 10pm to 2am daily and from 3:30am to 4:30am Mondays due to system maintenance.
What is the San Angelo water bill late fee?
The City lists a 15% late fee if the municipal services statement is not paid within 25 days of the billing date.
How much is San Angelo new water service?
The City lists a $20 activation fee for new accounts and a $100 water/sprinkler deposit, with deposit amount varying by meter size and customer history. Other deposits can apply when there is no water service.
Who do I call for a San Angelo water leak or outage?
Call 325-657-4295 to report leaks or outages. The City lists this line as 24/7, 365 days a year.
What are San Angelo watering restrictions?
Under standard conservation, April 1 through Oct. 31 watering is allowed twice every seven days, Nov. 1 through March 31 once every seven days, up to 1 inch per week. Watering is prohibited noon to 6pm, and runoff over 150 feet is prohibited.
Why does my San Angelo bill include more than water?
The monthly municipal services statement can include water, sewer, trash service, trash sales tax and storm water fees. The City says water may represent as little as 35% of a monthly bill depending on household usage.