Troy MI Water Bill Help Center for Payments, Account Status, E-Bills and Final Reads
This guide is for City of Troy, Michigan water and sewer customers who need to pay online, check a balance, understand BSAOnline fees, set up automatic payment, request a final bill, or handle a high-usage question.
Use the action cards first. Every step includes the official Troy link or phone number beside the task, so you can finish the job without guessing which payment page is safe.
Fast answer: City of Troy water/sewer customers can use BSAOnline to search water/sewer account information and make online payments. Card payments have a 3% fee with a $1.50 minimum. E-check payments have a $3 flat fee up to $10,000 and $6 for $10,000 or more. For water service questions, call 248.524.3370. For automatic bill payment questions, call the Treasurer’s Office at 248.524.3333.
Important Troy-specific point: Troy’s Water & Sewer Division says it does not shut water off for late payment or failure to pay, and it does not collect payments door-to-door. If someone comes to your home asking for water-bill payment, verify before paying.
City of Troy Water Bill Quick Facts
Troy Water Bill Action Board: Use the Right Official Link
Start here. Each card gives the task, the official link, and the mistake to avoid.
I need to pay my water/sewer bill
Use BSAOnline’s Troy payment search for water/sewer online payments.
Pay water/sewer onlineI want to check my account first
Search water/sewer account status and history before paying, especially if the bill amount looks wrong.
Search account statusI want automatic payment
Use the official automatic payment form. The current form must be received at least 5 days before the scheduled payment date.
Download autopay formI want e-bills
ACH customers can enroll for paperless water bills by entering the account number, service address and email exactly as shown.
Enroll paperlessI am selling or moving
Request a final bill with one business day’s notice. You need the meter reading and read date.
Request final billI have a water/sewer emergency
Call Water & Sewer during business hours or Troy Police after hours.
Emergency contactsHow to Pay a City of Troy Water/Sewer Bill Online
Open Troy’s BSAOnline payment page
Start from the city’s BSAOnline information page or the direct Point & Pay payment search.
Read BSAOnline rulesSelect water/sewer payment
Use the water/sewer account option, not property tax or building permit payment.
Open water/sewer payCompare card versus e-check fee
Card payments have a percentage fee. E-check is a flat fee, which may be cheaper for larger bills.
See fee tableSave payment proof
Keep confirmation number, amount, account number, date, and payment method until the next statement or online status updates.
Check account after payingBSAOnline Payment Fees for Troy Water/Sewer Bills
| Payment method | Official fee shown by Troy | Best use | Official link |
|---|---|---|---|
| Credit / debit card | 3% fee with $1.50 minimum | Useful when you want card payment convenience. | BSAOnline fee page |
| E-check under $10,000 | $3 flat fee | Often better for larger regular water/sewer bills. | E-check fee |
| E-check $10,000 or more | $6 fee | Mostly commercial, large balance, or special cases. | Large e-check fee |
| Automatic payment | City form authorizes deduction on due date; returned payment fee listed as $35 on current form | Best for avoiding missed due dates after setup is confirmed. | Autopay form |
Check Troy Water/Sewer Account Status Before You Pay
Search account status
Use BSAOnline to view water/sewer account information and history.
Open BSAOnline account searchMatch service address
Use the service address exactly as shown on the bill or paperless enrollment form.
See required paperless fieldsCheck after payment
BSA information is updated daily, so allow time before assuming a payment failed.
Read city BSA noteAutomatic Troy Water/Sewer Bill Payment
How it works
The city form authorizes Troy to deduct the water/sewer account balance from a checking or savings account on the due date.
Download autopay formSubmit early
The current form says it must be received at least 5 days before the scheduled payment date.
Read form timingReturned payment risk
If payment is returned, the account is considered unpaid, late fees may apply, a $35 returned payment fee is assessed, and autopay may be terminated.
Returned payment rulePaperless Water Bills in Troy
Confirm you are an ACH customer
The city’s paperless enrollment page says ACH customers can enroll to receive the water bill by email.
Enroll paperlessEnter fields exactly
Use account number, service address and email address as required by the city enrollment form.
Open enrollment formWatch for confirmation email
The city sends a confirming email. Once confirmed, paper statements stop.
Paperless instructionsDo not rely only on email delivery
The city says failure to receive the e-bill does not waive responsibility for charges, ACH return charges or late penalties.
Manage enrollmentFinal Water & Sewer Bill Request for Moving or Selling
| Requirement | What Troy says | Practical tip | Official link |
|---|---|---|---|
| Notice | One business day’s notice is required to process a final bill request. | Submit before closing day, not after everyone is waiting. | Final bill request |
| Meter reading | Enter all digits left to right, including zeros. | Take a clear phone photo before submitting. | Submit reading |
| Meter location | Residential meter is normally in the basement or crawl space. | Do not wait until the buyer/tenant blocks access. | Meter note |
| Minimum bill | 0–8 units produce a minimum bill; current residential minimum shown is $76.63. | A low or zero final read may still produce a minimum bill. | Minimum bill note |
| Autopay | Auto-payment is canceled when a final bill is requested, and final bills cannot be paid using automatic payment because of a sale. | Plan to pay the final bill manually. | Autopay final bill rule |
High Troy Water/Sewer Bill: What to Check First
Toilet and indoor leak
- Listen for a running toilet.
- Check basement meter area.
- Look at humidifier, ice maker and water heater lines.
- Compare the bill to the same quarter last year.
Irrigation and outdoor use
- Underground sprinkler systems have restricted hours.
- Check for broken sprinkler heads.
- Look for soggy lawn areas near the service line.
- Verify the timer did not reset after a power loss.
Meter or reading issue
- Chapter 18 allows meter testing by request with a service fee.
- If the meter is found defective, the fee is refunded.
- Fast meters may lead to a credit adjustment.
- Call Water & Sewer before assuming the bill is wrong.
High-bill call script
Emergency, Door-to-Door Warning and Where Not to Pay
Business-hours emergency
For a water or sewer emergency Monday–Friday, 8:00am–4:30pm, contact Water & Sewer at 248.524.3370.
Water & Sewer contactsAfter-hours emergency
During non-business hours, the city directs customers to contact the Troy Police Department at 248.524.3477.
After-hours ruleNo door-to-door payment collection
Troy Water & Sewer says it does not collect payment in person by going door to door.
Verify warningOutdoor Water Use Rules for Troy Sprinkler Systems
Underground irrigation
Properties with underground irrigation systems must use outdoor sprinkling only during non-peak hours of 11pm to 5am.
Chapter 18 ruleManual watering
Manual irrigation may be done any time if it is not connected to an underground system and is attended and monitored.
Manual watering ruleHardship request
If the restriction creates a practical hardship, the code allows a petition to the Water & Sewer Superintendent or designee.
Hardship ruleTroy Water Source and Quality Notes
Water source
The annual report says most Troy drinking water comes from the Lake Huron Water Treatment Plant, with a small percentage from the Northeast Water Treatment Plant in Detroit.
2025 water reportLocal system size
The report lists 550 miles of water main, more than 6,200 hydrants and more than 29,000 water meters serving Troy.
System factsLead questions
The report says Troy has 0 lead service lines listed and fewer than 10,000 unknown material service lines. For testing resources, call 248.524.3370.
Service line inventoryMap and Office Planning
Most online payments and account searches should be handled through BSAOnline. For forms and city help, use the correct office or phone number.
City Hall / Treasurer
500 W. Big Beaver Rd., Troy, MI 48084. Use this for Treasurer-related forms such as automatic water/sewer payment.
Water & Sewer Division
4693 Rochester Road, Troy, MI 48085. The city notes quarterly bill payments are not taken at this location.
Before visiting
Call first if you need payment, meter, final bill, or service-specific help. Bring account number, service address, ID and any bill copy.
Official Troy Water Bill Links
City of Troy Water Bill FAQ
How do I pay a City of Troy MI water bill online?
Use Troy’s BSAOnline payment page for water/sewer payments. You can also start from the city’s BSAOnline information page to review fees before paying.
What are the online payment fees for Troy water/sewer bills?
Troy’s BSAOnline page lists a 3% fee for credit and debit card payments with a $1.50 minimum. E-check is listed as $3 for transactions up to $10,000 and $6 for transactions of $10,000 or more.
Who do I call with City of Troy water service questions?
Call the Water & Sewer Division at 248.524.3370 for water service, meter, emergency and system questions.
Who do I call about automatic water bill payment?
Call the City of Troy Treasurer’s Office at 248.524.3333 for automatic water/sewer bill payment questions.
Does Troy shut off water for late payment?
The Troy Water & Sewer Division says it does not shut water off for late payment or failure to pay. It also says it does not collect payments in person by going door to door.
Can I get Troy water bills by email?
If you are an ACH customer, you can enroll for paperless water bills using the city’s paperless bill enrollment page. You must still keep your email current and pay on time even if an email notice is not received.
How do I request a final Troy water/sewer bill?
Use the official Final Water & Sewer Bill Request form. The city requires one business day’s notice and asks for the full meter reading, read date, service address and contact information.
Where is the water meter for a final read?
The city says the water meter is in a weather-protected area and, for a residence, is normally in the basement or crawl space.
What are Troy’s outdoor watering rules?
Underground irrigation systems must water during non-peak hours of 11pm to 5am. Manual irrigation is allowed at any time if it is attended, monitored and not connected to an underground system.
Who do I call for a water or sewer emergency after hours?
During non-business hours, Troy directs customers to contact the Troy Police Department at 248.524.3477 for water or sewer emergencies.