City of Troy Water Bill Department Guide for Phone, Hours, Online Pay and Water/Sewer Account Help
The City of Troy water and sewer bill is managed through Troy’s Water & Sewer account/billing resources and City Treasurer payment options. If you need to pay online, use phone pay, set up automatic bill payment, request a final bill, change your mailing address, or ask about your account, use the official Troy links and phone numbers first.
This 2026 guide explains the City of Troy water bill department phone number, hours, payment portal, card and e-check fees, City Hall payment location, mailing address, AutoPay, paperless billing, final bill requests, scam safety, and what to check before you call.
Troy Water Bill Pay Finder: Choose the Right Official Payment Method
The best payment method depends on whether you want the lowest fee, fastest self-service option, in-person help, phone payment, or automatic quarterly payment. Troy offers online payment, phone payment, mail, City Hall payment, drop boxes, electronic check, and automatic payment.
Want lowest online fee?
Use electronic check through the official online payment system. Troy lists electronic checks as no fee, while credit/debit cards have a percentage fee.
Need phone payment?
Call the official phone payment number 855-375-7381. Have your water/sewer account details and payment method ready.
Need account help?
Call Water & Sewer account and billing inquiries at 248-524-3370 or use the official account/billing page.
Best same-day action plan
Open the official payment portal, confirm your account and amount due, choose e-check if you want no online payment fee, and call account/billing if the bill amount, final bill, mailing address, or account status looks wrong.
City of Troy Water Bill Department Hours and Locations
For water/sewer payments in person, use Troy City Hall and the Treasurer’s Office. The Water & Sewer / Public Works location is for water and sewer service operations, but the official page says quarterly bill payments are not taken at the Department of Public Works location.
City Hall
8–4:30City Hall lists hours as 8 a.m. to 4:30 p.m. and is located at 500 W. Big Beaver Rd., Troy, MI 48084.
Water & Sewer / DPW
8–4:30Department of Public Works, 4693 Rochester, Troy, MI 48085. Monday–Friday, 8 a.m.–4:30 p.m.
Payment location
City HallFor in-person water/sewer payments, Troy lists the City Hall Treasurer’s Office, not the DPW location.
Troy Water Bill Phone Numbers and Email
Use the right contact depending on whether you need bill/account help, phone payment, automatic payment questions, or general City routing.
| Need | Official contact | Use it for | Direct action |
|---|---|---|---|
| Water/sewer account & bill inquiries | 248-524-3370 | Bill questions, account status, payment questions, final bill and general water/sewer billing help. | Call 248-524-3370 |
| Phone payment | 855-375-7381 | Pay by phone through Troy’s listed phone payment service. | Call 855-375-7381 |
| Water/sewer billing email | Treasury@troymi.gov | Billing/account questions and secure upload link requests for AutoPay forms. | Email Treasury |
| Automatic bill payment information | 248-524-3333 | Questions about automatic water/sewer bill payment through Treasurer’s Office. | Call 248-524-3333 |
| General City Hall | 248-524-3300 | General City routing if you are not sure which office you need. | Call City Hall |
How to Pay a City of Troy Water Bill Online
Troy’s official online payments page is the safest starting point because it links to the City’s payment resources. Water and sewer online payments are handled through Point and Pay, a third-party provider, and convenience fees can apply depending on payment method.
Open Troy’s official online payment portal
Start from the City’s online payments page and choose the water/sewer bill payment route. Avoid random search-result payment sites when paying a municipal bill.
Verify your water/sewer account before paying
Check the account, service address, owner or customer name, and amount. This is especially important if you own a rental, recently moved, or are paying a final bill.
Choose e-check if you want no online convenience fee
Troy lists credit and debit card online payments with a 3% fee and $1.50 minimum. Electronic checks are listed as no fee.
Save proof after payment
Save the payment confirmation, date, amount and method. If the payment does not appear later, call account and billing inquiries at 248-524-3370.
Troy Water Bill Payment Fees: Card, E-Check, Phone and In-Person
The payment method changes the cost. The most important difference is that electronic check is listed as no fee, while credit and debit card payments have a percentage-based convenience fee.
| Payment method | Fee listed by Troy | Best for | Official action |
|---|---|---|---|
| Online electronic check | No fee | Lowest-fee online payment option. | Pay online |
| Online credit/debit card | 3% fee with $1.50 minimum | Card convenience when fee is acceptable. | Open payment portal |
| Phone payment | Point and Pay fee applies for credit/debit transactions | Paying by phone when online access is difficult. | Call 855-375-7381 |
| In-person cash/check | No card fee if paying by cash/check | Customers who prefer City Hall payment without card processing fee. | See City Hall map |
| In-person credit/debit card | 3% fee, minimum $2.00 | In-person card payment when fee is acceptable. | Visit City Hall |
| Automatic payment | No fee | Quarterly bills paid automatically from bank account. | See AutoPay steps |
Automatic Water/Sewer Bill Payment in Troy
Troy offers automatic water/sewer bill payment with no fee. The customer completes the automatic payment form and submits it to the City Treasurer’s Office. Troy warns not to email the form directly; instead, request a secure upload link if you want to submit it electronically.
Best for
No feeAutomatic payment is listed as a no-fee payment method.
Timing
7–10Submit the form 7–10 business days before due date if you want it applied to the current bill.
Draft date
15thPayments are processed on the 15th of the month due or next business day if the 15th falls on weekend/holiday.
Download and complete the automatic payment form
Use the official Account & Billing page to access the automatic payment form. Complete the form carefully because incorrect account details can cause cancellation or failed payment.
Submit by mail, drop box, in person, or secure upload
Troy says the completed form can be submitted by mail, drop box at east and west City Hall entrances, or in person at the Treasurer’s Office. For email submission, request a secure upload link from Treasury.
Still review each quarterly bill
Troy says customers continue to receive the quarterly statement before payments are deducted. Review the bill because water/sewer amounts fluctuate quarterly.
Paperless Water & Sewer Bills in Troy
Troy allows customers to sign up for electronic water bills by email. This is useful if you want to avoid missed mailed statements, manage rental properties, or receive water/sewer bills faster.
New paperless enrollment
Use Troy’s paperless bill enrollment page and enter the required fields exactly as they appear on your water bill.
Manage existing enrollment
If your email changes or bills are not arriving, manage enrollment through the official Account & Billing links.
Paperless bill tip
Add Troy billing emails to your safe sender list, keep your account number handy, and still check the online portal if you do not receive a quarterly bill on time.
Final Water & Sewer Bill Request in Troy
If you are selling a property, moving out, or need a final water/sewer bill, use Troy’s official final bill request process. Final bills are different from normal quarterly bills because they close out the account for a specific date or transaction.
Open the official final bill request page
Use Troy’s final water and sewer bill request page to avoid incomplete information or wrong account handling.
Know the minimum-bill rule
Troy’s final bill request page says a minimum bill is produced if consumption is 0–8 units, and the current residential minimum bill listed there is $76.63. Commercial property minimums can vary partly by meter size.
Do not rely on AutoPay for a sale final bill
The final bill page says automatic payment is canceled when a final bill is requested, and the final bill cannot be paid using automatic payment if it is because of a sale.
Water Bill Assistance and Hardship Help for Troy Residents
Troy lists a Water Bill Assistance Programs page that points to the United Way for Southeastern Michigan Hardship Assistance Program. That program may help eligible Oakland County residents with current water/sewer bills, past-due balances, and plumbing repairs.
Hardship Assistance Program
The program can help eligible residents pay current water or sewer bills for up to three months, reduce past-due balances, and pay for plumbing repairs.
When to ask for help
Ask early if a bill is too high because of hardship, repair needs, income interruption, leak damage, or several quarterly bills becoming difficult.
Troy Water Bill Safety: Door-to-Door Collection and Shutoff Claims
Troy’s official Account & Billing page includes two important safety notes: the Water & Sewer Division does not shut water off for late payment or failure to pay, and it does not collect payment in person by going door to door.
Red flags
Safe response
City of Troy Water Bill Map, Office and Call-First Guidance
For in-person payment, use Troy City Hall and the Treasurer’s Office. For Water & Sewer service operations, DPW is at Rochester Road, but Troy notes quarterly bill payments are not taken at that DPW location.
City Hall / Treasurer’s Office
Payment location: 500 W. Big Beaver, Troy, MI 48084
General phone: 248-524-3300
Account & billing: 248-524-3370
Use for: in-person water/sewer payment, drop box, Treasurer’s Office, account/billing direction.
Water & Sewer / Public Works
Location: 4693 Rochester, Troy, MI 48085
Phone: 248-524-3370
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Note: Quarterly bill payments are not taken at this location.
Map: Troy City Hall / Treasurer’s Office
Use this map for in-person payment and Treasurer’s Office direction. If your question is account-specific, call 248-524-3370 before visiting.
Official City of Troy Water Bill Resources
Use these official links for payment, account status, AutoPay, paperless billing, final bill requests, assistance and Water & Sewer department information.
| Need | Official resource | Use it for | Direct action |
|---|---|---|---|
| Water/sewer billing help | Account & Billing | Account status, automatic payment, change of address, final bill request, paperless billing and payment options. | Open page |
| Online payment hub | Troy Online Payments | Access water/sewer bill payment and other City online payment options. | Open payments |
| Direct utility payment | Pay Water/Sewer Bill | Pay a City of Troy utility billing account online. | Pay bill |
| Water & Sewer Department | Water & Sewer | Water & Sewer location, hours, department information and service links. | Open department page |
| Paperless bills | Paperless Bill Enrollment | Enroll to receive water bills by email. | Enroll now |
| Final bill | Final Water & Sewer Bill Request | Request final bill for sale, move-out or account closeout. | Request final bill |
| Water/sewer rates | Water & Sewer Rates | Check current rate and billing-related links. | Open rates |
| Bill assistance | Water Bill Assistance Programs | Hardship assistance information for eligible residents. | Open assistance |
Troy Water Bill FAQs
What is the City of Troy water bill phone number?
For City of Troy water and sewer account or bill inquiries, call 248-524-3370. For phone payment, call 855-375-7381.
What are City of Troy Water & Sewer hours?
The Water & Sewer / Department of Public Works page lists Monday through Friday, 8 a.m. to 4:30 p.m. City Hall also lists hours as 8 a.m. to 4:30 p.m.
Where do I pay my Troy water bill in person?
Pay in person at Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084. Troy notes that quarterly bill payments are not taken at the Department of Public Works location.
How do I pay a City of Troy water bill online?
Use Troy’s official online payments page at troymi.gov/onlinepayments and choose the water/sewer bill payment option.
What is the online card fee for Troy water bill payment?
Troy lists online credit and debit card payments with a 3% fee and a $1.50 minimum. Electronic checks are listed as no fee.
Is there a fee for electronic check payment?
No. Troy’s payment page lists electronic check payments as no fee.
Can I pay a Troy water bill by phone?
Yes. Troy lists phone payment at 855-375-7381. Credit and debit transactions through Point and Pay may include an added service fee.
Does Troy offer automatic water/sewer bill payment?
Yes. Troy offers automatic water/sewer bill payment with no fee. Complete the official form and submit it by mail, drop box, in person, or secure upload link requested from Treasury.
When does Troy process automatic water bill payments?
Troy’s automatic payment FAQ says payments are processed on the 15th of the month due, or the next business day if the 15th falls on a weekend or holiday.
Can a Troy final water bill be paid by AutoPay?
Troy’s final bill request page says automatic payment is canceled when a final bill is requested, and a final bill because of a sale cannot be paid using automatic payment.
Does Troy shut off water for late payment?
Troy’s Account & Billing page says the Water & Sewer Division does not shut water off for late payment or failure to pay.
Does Troy collect water bill payments door to door?
No. Troy states that the Water & Sewer Division does not collect payment in person by going door to door.
Where do I mail Troy water and sewer payments?
Mail water and sewer payments to City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743. Include the correct account information with the payment.
How do I sign up for paperless Troy water bills?
Use Troy’s paperless bill enrollment page and enter the required fields exactly as they appear on your water bill, along with your email address.