Yuma Utility Bill Help for Online Pay, Reconnect Steps, Kiosk Payments and Water Service
This guide is for City of Yuma customers who need to pay a City services bill, use myUMA, make a Quick Pay payment, call the payment line, use the 24/7 kiosk, start or stop water service, report a leak, or deal with interrupted service.
The important shortcut: normal payments can be made online, by phone, kiosk, mail, Walmart, Del Sol Market or City Hall — but if service has already been interrupted, add the reconnect fee and call Customer Service after payment.
Fast answer: City of Yuma utility customers can pay online through myUMA / Invoice Cloud, use Quick Pay with an account number, call 928-373-4999 to pay by phone, mail payment to City of Yuma, One City Plaza, Yuma, AZ 85364, pay at City Hall, use the 24/7 kiosk outside the City Hall main entrance, or pay in person at Walmart and Del Sol Market.
Reconnect warning: the City’s Invoice Cloud page says that if service has been interrupted and you want it reconnected, you need to add the reconnect fee to the balance owed and call 928-373-5076 to report your payment.
City of Yuma Water Bill Quick Facts
City of Yuma Water Bill Action Board
Choose your situation. Each card includes the official link or phone number you need to complete the task.
I need to pay now
Use myUMA / Invoice Cloud to make a one-time payment, view bills, check balance, schedule payments, use Pay by Text, paperless billing, Apple Pay or Google Pay.
Open myUMAI do not want to register
Use Quick Pay / One Time Pay. No registration is required, but you need your account number from the bill.
Use Quick PayMy service was interrupted
Add the reconnect fee to the balance owed, pay through the official route, then call 928-373-5076 to report payment.
Call Customer ServiceI need to start or transfer service
Submit the online service application or apply at City Hall. A minimum of two business days’ advance notice is requested.
Request serviceI need after-hours help
For after-hours utility or street issues such as water line leaks or water main breaks, call 928-783-7601.
Call after-hours lineI want to pay in cash
Use the 24/7 kiosk outside City Hall. It accepts cash, credit and debit, but does not make change.
Kiosk detailsHow to Pay a City of Yuma Water Bill Online
Open the official payment page
Start from the City’s official Pay Your Utility Bill page or the direct Invoice Cloud portal. Avoid search ads and unofficial bill-payment pages.
City payment pageUse myUMA for account tools
myUMA lets customers view/pay bills, check balance, store payment information, schedule one-time or automatic payments, and enroll in paperless billing.
Open myUMAUse Quick Pay for a simple payment
Quick Pay uses your account statement and account number. It is best when you only need to pay and do not need a full online account.
Quick Pay / One Time PaySave payment proof
Keep the confirmation number, payment date, amount, account number and screenshot. If service was interrupted, call Customer Service after paying.
Report payment if neededPhone, Kiosk, Mail, City Hall, Walmart and Del Sol Market
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Phone payment | Call 928-373-4999. | Customers who want to pay without logging in online. | Save confirmation and call 928-373-5076 if service was interrupted. |
| myUMA / Invoice Cloud | Online portal for bills, balance, AutoPay, paperless billing, Pay by Text, Apple Pay and Google Pay. | Fast online payment and payment history. | Use official link only. |
| City Hall kiosk | Outside the main entrance of City Hall; available 24/7, 365 days per year. | After-hours payment and cash users. | Kiosk does not make change; overpayment credits the account. |
| In person at City Hall | Customer Service counter on the first floor of City Hall, 1 City Plaza. | Payment plus account questions, start/stop service, online account setup. | Check alternating Friday closure schedule before visiting. |
| City of Yuma, One City Plaza, Yuma, AZ 85364. | Non-urgent payments. | Do not mail a payment if shutoff or reconnection is urgent. | |
| Walmart / Del Sol Market | City payment page says customers can pay in person at Walmart and Del Sol Market. | Retail-location payments. | Ask when payment posts if the account is close to interruption. |
If City of Yuma Service Was Interrupted
This is where customers can lose time. Invoice Cloud says you need to add the reconnect fee and call Customer Service after payment.
Confirm full balance
Check the online balance, but also call Customer Service if service is already interrupted or a same-day reconnection is needed.
Call 928-373-5076Add reconnect fee
The official payment portal says the reconnect fee must be added to the balance owed if service has been interrupted and you want reconnection.
Open payment portalReport payment
After paying, call 928-373-5076 and report the payment so the reconnection path can be handled.
Report paymentDo not turn the meter yourself
Yuma Field Services says unauthorized meter turn-on/off is unlawful and may result in additional charges.
Field Services ruleInterrupted-service call script
Start or Transfer City of Yuma Water Service
City utility services can include water, sewer and/or sanitation. A signed agreement is required for each location and a separate account number is created.
Apply at least two business days early
The City requests a minimum of two business days’ advance notice to turn on or transfer utility services.
Request water serviceChoose your customer type
Homeowner, renter, seasonal visitor, homeowner/landlord and commercial accounts have different document requirements.
See requirementsPrepare deposit
Residential deposits are based on creditworthiness and range from $0 to $300. If Social Security numbers are not provided for all applicants, the listed deposit is $300.
Ask deposit questionExpect first-bill setup fee
The City lists a service establishment fee of $20 plus tax, included on the first bill.
Service fee detail| Customer type | Key documents | Deposit / fee note | Best action |
|---|---|---|---|
| Homeowner | All listed owners apply; proof of ownership; valid ID. | Deposit $0–$300; $20 plus tax setup fee on first bill. | Apply online or at City Hall |
| Renter | All listed tenants apply; entire signed lease; valid ID for all lessees. | Deposit $0–$300; no SSN for all applicants = $300 deposit. | Check renter requirements |
| Seasonal visitor | Valid ID; mailing address, phone and email updates. | Deposit $0–$300; $20 plus tax fee each time service restarts. | Call Customer Service |
| Commercial / business | Proof of ownership or valid lease; ID for authorized signer. | Deposit quote available by calling 928-373-5076. | Commercial agreement |
Turn Off Water Service or Close a City of Yuma Account
Two days’ notice
The City requires a minimum of two days’ advance notice to close an account and disconnect service.
Turn off serviceAccount owner only
Only account owners can request closure of the account and disconnection of service.
Closure ruleRequest methods
Closure can be requested by phone, in person at City Hall Customer Service, or through the online form.
Call Customer ServiceHigh City of Yuma Water Bill: Desert-Leak and Irrigation Checklist
Yuma’s conservation page says approximately 70% of residential water use is associated with turf and landscape irrigation. Start outside, then check indoor leaks.
Outdoor irrigation
- Water between 7pm and 7am to reduce evaporation.
- Check sprinkler heads, drip emitters and hose timers.
- Look for wet soil, broken lines and runoff to street.
- Consider desert landscaping and drought-tolerant plants.
Indoor leaks
- Test toilets with food coloring.
- Check faucets, showerheads and water heater.
- Look at softener, cooler, refrigerator or humidifier lines.
- Check for slab/crawlspace leaks if the meter moves.
Bill-line review
- Compare this bill to the same season last year.
- Separate water, sewer and sanitation charges.
- Check whether a previous balance carried over.
- Open the official rate tables if dollars rose but usage did not.
High-bill call script
Leaks, Water Line Breaks and After-Hours Utility Issues
After-hours utility issue
For after-hours utility or street issues such as water line leaks, water main breaks or road safety issues, call 928-783-7601.
Call after-hours lineStreet / alley / parkway leak
The Utilities page says if you see a leak in the street, alley or parkway, call 928-373-4600.
Call UtilitiesTemporary repair turn-off
Temporary turn-off requests for repairs can be made at any time, and Field Services says there is no cost for this service.
Field ServicesEmergency call script
Rates, Surcharges and Bill-Line Review
If your dollars increased but your gallons did not, check the official rate information before assuming a leak.
Water rate tables
The official rate page includes water rate tables and a water resource trust fund surcharge PDF.
Open rate informationWastewater charges
The rate page also links wastewater rate tables. Review these if sewer/wastewater lines raised the total bill.
Wastewater ratesSolid waste fee
Invoice Cloud links information about the solid waste fee increase, so a “water bill” total may include non-water charges.
Invoice Cloud noticeYuma Water Conservation: Reduce the Next Bill
Yuma’s water source is tied to the Colorado River, and the City encourages conservation even when restrictions are not in place.
Water at night
The City encourages watering landscapes between 7pm and 7am to reduce evaporation.
Water conservation pageDesert landscaping
Use drought-tolerant plants and efficient irrigation such as drip systems to reduce outdoor usage.
Yuma conservation tipsFree AZ Water-Wise Kit
The City links a free AZ Water-Wise Kit through Water – Use It Wisely, shipped directly to eligible households.
Find kit link24/7 City Hall Utility Payment Kiosk
Location
The kiosk is outside the main entrance of City Hall at 1 City Plaza and is available 24/7, 365 days per year.
View mapPayment types
The kiosk accepts cash, credit and debit. It can review balance using the account number and provide a printed receipt.
Kiosk announcementNo change given
The kiosk does not make change. Any amount paid over the current balance is credited to the customer account.
Kiosk detailsCity of Yuma Customer Service Map and Visit Plan
Use this for in-person utility payment, starting/discontinuing water service, setting up online payment, deposit questions, or urgent account help.
Bring
Utility bill, account number, photo ID, service address, lease or ownership proof if starting service, payment confirmation, and any shutoff or reconnect notice.
Ask
“Is my account current, is any reconnect fee needed, and does Customer Service need to manually report or review my payment?”
Hours
Customer Service is listed Monday–Thursday 7am–5pm and every other Friday 7am–5pm. The kiosk is available 24/7.
Official City of Yuma Water Bill Links
City of Yuma Water Bill FAQ
How do I pay my City of Yuma water bill online?
Use the official myUMA / Invoice Cloud portal. You can make a One Time Pay payment without registration or register to view bills, schedule payments, store payment information, enroll in paperless billing and use Pay by Text.
What is the City of Yuma utility bill phone payment number?
Call 928-373-4999 to pay your City of Yuma utility bill by phone.
What is the City of Yuma utility billing customer service number?
Call Customer Service at 928-373-5076 for utility billing, payments, water service, online account setup and interrupted-service payment reporting.
Where do I mail a City of Yuma utility payment?
Mail the payment to City of Yuma, One City Plaza, Yuma, AZ 85364. Do not mail a payment if reconnection or shutoff timing is urgent.
Where is the City of Yuma utility payment kiosk?
The self-serve payment kiosk is outside the main entrance of City Hall at 1 City Plaza. It is available 24/7, 365 days a year.
Can I pay a Yuma water bill with cash after hours?
Yes. The City Hall kiosk accepts cash, credit and debit. It does not make change; any overpayment is credited to the customer account.
What should I do if my Yuma water service was interrupted?
Invoice Cloud says to add the reconnect fee to the balance owed and call 928-373-5076 to report your payment if service has been interrupted and you want it reconnected.
How do I start City of Yuma water service?
Complete the online service application or apply in person at the Customer Service counter inside City Hall. The City requests at least two business days’ advance notice to turn on or transfer service.
How much is the City of Yuma new service deposit?
For residential customers, the deposit is based on creditworthiness and ranges from $0 to $300. If Social Security numbers are not provided for all applicants, the listed deposit is $300.
Who do I call for after-hours water leaks or line breaks in Yuma?
For after-hours utility or street issues such as water line leaks or water main breaks, call 928-783-7601. For a leak in the street, alley or parkway during normal utility contact hours, the Utilities page lists 928-373-4600.