Cobb Water Bill Cancel, Stop Service, Move Out and Final Bill Guide
Use this 2026 guide to stop Cobb County Water System service when moving out, selling a home, ending a lease, or transferring service to a new Cobb address. It explains the official customer portal, Request Move option, final bill steps, payment cleanup, autopay reminders, customer service phone number, emergency contact, and common mistakes that can leave you responsible for water used after you move.
If you already have a Cobb County Water System account, the official setup-service page says to log in to the customer portal and request a move through the Request Move quick link on your home page.
If you are not moving to another Cobb Water address and only need to stop service, use the customer portal or contact Cobb Water Customer Service at 770-419-6200 so the county can confirm the correct stop date, final bill handling and account status.
Cobb Water Stop Service and Move-Out Quick Facts
These are the official details most customers need before stopping service, transferring service, paying a final bill or contacting Cobb Water.
What This Cobb Water Bill Move-Out Guide Covers
How to Cancel or Stop Cobb County Water Service
Stopping Cobb Water service means asking the county to end your account responsibility at the old service address. This is important when moving out, selling a property, ending a lease, or turning service over to a new owner or tenant.
The official site highlights Start, Stop, or Transfer Service as a customer action. Existing customers should use the customer portal when possible. If the portal does not show the right option or your move-out date is close, call Customer Service.
Log in to the official customer portal
Open the official Cobb County Water customer portal.
Choose the correct move or service request option
If you are moving from one Cobb Water location to another, use the Request Move quick link from your portal home page. If you are only stopping service, follow the portal’s service request instructions or contact Customer Service.
Enter the stop date carefully
Use the date you want water-service responsibility to end. If you are selling a home, coordinate the date with closing. If renting, coordinate with your lease end date and landlord instructions.
Confirm final bill mailing or portal access
Make sure Cobb Water has your forwarding address, email and phone number so you can receive the final bill or account update.
Save proof
Save the request confirmation, screenshot, date, time, account number and any email response until the final bill is paid and the account shows no balance.
How the Cobb Water “Request Move” Option Works
The official setup-service page says existing customers should log in to the customer portal and request a move through the Request Move quick link on the home page. This is the correct path when you already have Cobb Water service and are moving to another location served by Cobb Water.
| Move situation | Best action | What to confirm |
|---|---|---|
| Moving from one Cobb address to another | Log in and use Request Move. | Old stop date, new start date, service addresses and contact details. |
| Moving out of Cobb County | Stop service and arrange final bill. | Forwarding address, final read date and final payment method. |
| Selling a home | Coordinate stop date with closing. | Closing date, buyer start-service responsibility and final bill address. |
| Ending a lease | Coordinate with landlord or property manager. | Lease end date, required utilities date and forwarding address. |
Cobb Water Final Bill Checklist After Move Out
The final bill is the last bill for water and sewer usage through your stop date or final meter reading. It may also include past-due balance, payment-plan amounts, leak-related adjustments, service charges or delinquency fees if the account was not current.
Confirm stop date
Make sure the stop date matches the day you are no longer responsible for water service at the property.
Keep forwarding address active
Update mailing address and email so the final bill does not go to the old property after you move.
Check portal balance
Log in to the customer portal or use Quickpay if you only need to pay without creating a portal session.
Pay the final balance
Use an official payment method. Keep your confirmation number until the account shows closed or paid in full.
Save records
Keep the final bill, payment receipt, stop-service confirmation and closing or lease documents for your records.
Cobb Water Stop Service Tips for Renters Moving Out
Renters should coordinate the stop date with the lease end date, landlord instructions and key handover. Stopping too early can create a problem for move-out cleaning or inspection. Stopping too late can leave the tenant responsible for extra usage.
Confirm lease responsibility
Check whether your lease requires water service through the last lease day, move-out inspection day or another date.
Notify the landlord
Tell the landlord or property manager the date you requested service to stop or transfer.
Take meter-area photos
If practical, photograph visible water issues, leaks or outdoor faucets before leaving. This may help if there is a dispute.
Keep final bill proof
Save the final payment receipt in case your landlord or future rental application asks about unpaid utility balance.
Cobb Water Stop Service Tips for Home Sellers
When selling a home, the stop date should usually match the closing arrangement. If service is stopped too early, it can affect cleaning, inspection, walkthrough or buyer access. If stopped too late, seller may keep responsibility after closing.
Coordinate with closing date
Use the closing date and time as your planning point. Ask the closing attorney or agent if any utility timing is required.
Keep buyer transfer separate
The buyer or new occupant should start their own service. Your responsibility is to correctly stop or transfer your account.
Confirm final bill address
Use your new mailing address or reliable email so you receive the final Cobb Water bill.
Keep payment proof after closing
Do not discard utility documents immediately after the sale. Keep the final bill and payment receipt with closing papers.
Autopay, Portal Login and Payment Cleanup Before Closing the Account
Stopping water service does not always mean every online setting is immediately cleaned up. If you used autopay, bank bill pay, saved cards or Quickpay, make sure the final bill is handled without accidentally paying the wrong amount later.
| Payment setup | Move-out risk | What to do |
|---|---|---|
| Cobb customer portal autopay | Autopay may still be linked until final account activity is complete. | Check portal settings after final bill posts. |
| Bank bill pay | Your bank may keep sending payments to the old account. | Cancel or edit bank bill-pay payee after final bill is paid. |
| Quickpay | Quickpay needs correct account number and balance. | Verify final amount before submitting payment. |
| Payment plan | Unresolved plan balance may remain due after service stops. | Contact Customer Service before move-out if plan is active. |
What If Your Cobb Water Bill Is Past Due Before You Move?
If your Cobb Water account is past due before move-out, handle the balance before it becomes a final-bill or collection problem. Cobb’s bill-pay page says customers should pay the full past-due balance immediately, and payment plans may be requested by contacting customer service.
Check the full balance
Use the portal or Quickpay to check the current account balance, including any past-due amount.
Ask about payment plan before move-out
If you cannot pay in full, email ccwscustomerservice@cobbcounty.gov and ask about payment plan options.
Do not ignore final bill
Stopping service does not erase the balance. Pay the final balance or resolve the plan so the account does not stay unpaid.
Keep confirmation
Save all payment receipts and emails until the account shows paid or closed.
How to Pay a Cobb Water Final Bill Online
Cobb County Water customers can use the CSS customer portal or Quickpay. The bill-pay page says customers using Quickpay need the account number shown near the top right side of the bill, below the amount due and due date.
Open the official bill pay page
Use the official Cobb County Water Bill Pay page.
Choose portal login or Quickpay
Log in if you want full account access. Use Quickpay if you only need to pay with the account number.
Confirm it is the final balance
Before paying, check whether the final bill has posted. If you pay too early, another final usage charge may still appear.
Save the receipt
Keep the payment confirmation and final bill for lease records, closing records or future account questions.
Water Emergency After Move-Out or Before Closing
Emergency response is different from billing support. Cobb County’s payment-options/contact page says to call emergency response/dispatch at 770-419-6201 only for sewer backup in a home or street, or a broken water line with gushing or severe leaks.
| Situation | Number to use | What to say |
|---|---|---|
| Billing, stop service, move request | 770-419-6200 | Give account number, service address, requested stop date and forwarding address. |
| Sewer backup in home or street | 770-419-6201 | Explain location, visible backup, safety risk and contact information. |
| Broken water line / severe leak | 770-419-6201 | Report gushing water, nearest address and whether it is inside, outside or in street. |
| Small billing-related concern | 770-419-6200 or email | Do not use emergency dispatch for normal billing or move-out questions. |
Cobb Water Customer Service Phone, Address and Hours
Use these official contact details for stop service, move request, transfer service, final bill, portal login, Quickpay, payment plan, account number, activation token and emergency water/sewer issues.
Customer Service Facility
660 South Cobb Drive
Marietta, GA 30060
Office hours
Monday through Friday
8:00 a.m. to 4:45 p.m.
Closed 12:00 p.m. to 12:30 p.m.
Official Cobb Water Stop Service, Move Out and Payment Resources
Use these official Cobb County resources first when canceling service, transferring service, paying a final bill or asking for account help.
🔐 Cobb Water CSS Portal
Official portal for existing customers to log in, manage account access, pay and request a move.
Open Customer Portal🔁 Start, Stop or Transfer Service
Official setup-service page explaining Request Move and Move-In Request options.
Open Service Page💳 Water Bill Pay
Official bill-pay page for account number help, portal login, Quickpay and payment-plan guidance.
Open Bill Pay🧾 Payment Options
Official page with payment options, contact details and emergency response guidance.
Open Payment Options⚠️ Delinquency
Official page explaining delinquency fee, payment deadline and service restoration rules.
Open Delinquency InfoCobb County Water Customer Service Facility Map
The official Water System page lists the Customer Service Facility at 660 South Cobb Drive, Marietta, GA 30060. Use this location for in-person water account support during posted hours.
Cobb County Water System Customer Service Facility
660 South Cobb Drive, Marietta, Georgia 30060.
FAQs About Cobb Water Bill Cancel, Stop Service and Move Out
How do I stop Cobb County water service when moving out?
Existing customers should log in to the official Cobb County Water customer portal and use the appropriate service request or Request Move option. If you only need to stop service or cannot find the option, call Customer Service at 770-419-6200.
How do I transfer Cobb Water service to a new address?
The official setup-service page says existing customers should log in to the customer portal and use the Request Move quick link on the home page.
What is the Cobb Water customer service phone number?
The official customer service phone number is 770-419-6200.
What is the Cobb Water customer service email?
The official customer service email is ccwscustomerservice@cobbcounty.gov.
Where is the Cobb County Water Customer Service Facility?
The Customer Service Facility is located at 660 South Cobb Drive, Marietta, GA 30060.
What are Cobb Water customer service hours?
The official Water System page lists hours as Monday through Friday, 8:00 a.m. to 4:45 p.m., closed from 12:00 p.m. to 12:30 p.m.
Can I pay my Cobb Water final bill without logging in?
Yes. Cobb County Water offers Quickpay for customers who want to make a payment without creating or using a customer portal account. You need the account number from the bill.
What if my Cobb Water account is past due before I move?
Check the full account balance and pay the past-due amount. Cobb’s bill-pay page says the full past-due balance should be paid immediately, and customers needing payment plans should contact customer service.
What is Cobb Water emergency response number?
Call 770-419-6201 only for sewer backup in a home or street, or a broken water line with gushing or severe leaks.
Should I stop autopay after moving out?
After the final bill is paid and the account is closed, check your portal and bank bill-pay settings to make sure future payments are not sent to the old account.
Best Way to Cancel or Stop Cobb Water Service in 2026
The safest workflow is to log in to the official Cobb County Water customer portal, use Request Move if transferring to another Cobb Water address, or contact Customer Service if you are only stopping service. Always confirm your stop date, forwarding address, final bill method and payment status.
After the final bill posts, pay it through the portal or Quickpay, save the receipt, and confirm no balance remains. For billing or move-out help, call 770-419-6200. For true water or sewer emergencies only, call 770-419-6201.
Important Notice: This article is an independent informational guide and is not Cobb County, Cobb County Water System, the CSS customer portal, or an official payment processor. Stop-service rules, portal steps, final bill timing, payment methods, delinquency rules, fees, office hours, phone numbers and account procedures can change. Always verify urgent move-out, final bill, transfer, payment-plan, delinquency or account-specific matters directly with Cobb County Water System.