Durham Water Stop Service, Final Bill, Deposit Refund, Payment and Move-Out Help
Moving out of a Durham home, apartment or business location? This guide explains how to cancel City of Durham water and sewer service, submit the official stop-service request, call Durham One Call, provide the correct forwarding address, understand the final bill, handle deposit credits, pay remaining balances and avoid common move-out billing mistakes.
Durham water bill move-out searches usually mean one of a few things: you need to stop water service, get the final bill, understand what happens to a deposit, pay a remaining balance, request a payment arrangement, or contact customer billing before leaving the property.
The safest move-out process is to submit the official stop-service request before you leave, choose the correct stop date, give a valid forwarding mailing address, and keep proof until the final bill and deposit credit are fully resolved.
🚚 Stop Durham water service
Use this for: canceling City of Durham water/sewer service because you are moving out, selling, ending a lease or no longer responsible for the property.
Before you start: prepare your water account number, service address, stop date, account holder information, phone, email and forwarding mailing address.
Important: Durham says disconnection will take place by the end of the next business day, so choose your stop date carefully.
Durham Water Bill Move-Out Quick Facts for 2026
Durham allows customers to request water/sewer service disconnection online or by phone through Durham One Call. The official stop-service page says disconnection will take place by the end of the next business day.
The stop-service form is important because it collects the details needed to close the account and send the final bill. It asks for the water account number, stop-service date, service location, account holder details and forwarding mailing address.
What This Durham Water Move-Out Guide Covers
How to Cancel Durham Water Service When Moving Out
To cancel City of Durham water and sewer service, use the official stop-service request page or call Durham One Call. This step matters because you remain responsible until the account is properly closed according to City process.
Durham’s official stop-service page says customers can submit a stop-service request online or phone Durham One Call at 919-560-1200 to request disconnection. It also says disconnection will take place by the end of the next business day.
Open the official Stop Service page
Go to the City of Durham Stop Service page. This is the safest starting point because it links to the official request process.
Use the online request or call Durham One Call
You can submit the stop-service request online or call 919-560-1200. Calling is useful when the move-out date is close or the account has a complicated balance.
Choose the correct stop-service date
Pick the date you are no longer responsible for the property. Renters should match the lease and inspection schedule. Sellers should coordinate with closing and possession.
Provide a forwarding mailing address
The stop-service form states the forwarding address is where the final bill and/or refund check will be mailed. Double-check apartment number, city, state and ZIP code.
Keep proof until the final bill is finished
Save form confirmation, screenshots, customer service notes, final bill and payment receipt. Keep these records until the account shows fully settled.
Durham Stop-Service Form Checklist: What You Need Before Submitting
The official Request to Stop Service form asks for several details. Preparing them first helps you avoid mistakes, rejected submissions or a delay in closing your account.
| Form detail | Why Durham asks | Move-out tip |
|---|---|---|
| Water account number | Identifies the correct utility account | Use the number exactly as shown on your bill. |
| Stop-service date | Tells Durham when to disconnect service | Coordinate with lease, closing or possession date. |
| Account holder name | Verifies who is requesting the change | Use the name connected to the account. |
| Phone and email | Allows the City to contact you if needed | Use a phone/email that will still work after moving. |
| Service location address | Identifies the property where service stops | Include suite or apartment number if applicable. |
| Date of birth and last 4 of SSN | Identity verification | Submit only through the official encrypted form. |
| Forwarding mailing address | Final bill and/or refund check mailing | Use your reliable new mailing address. |
Open the official stop request form
Use the City’s official Request to Stop Service form.
Submit only after checking forwarding address
The final bill and any eligible refund check may go to this address, so do not rush this field.
Save a copy or screenshot
The form page notes that you may not receive an email copy. Save proof before and after submission where possible.
Durham Final Water Bill After Move-Out: What to Check
The final bill closes the billing side of your Durham water account. It may include final water/sewer usage, previous balance, deposit credit, payment arrangement amount or other account charges.
Do not ignore the final bill because you already moved. Durham’s stop-service form warns that unpaid charges may lead to collection action and may prevent opening another City utility account until prior charges are paid.
Make sure the final bill belongs to the property you moved out of.
Check whether the final billing period matches your stop-service request.
Confirm whether any deposit was applied to the final balance.
Look for unpaid amounts from earlier bills.
Confirm the City has your correct mailing address.
Save receipt or confirmation after paying the final balance.
What Happens to a Durham Water Deposit When You Stop Service?
If a deposit is associated with the service location, Durham says it is applied to the final bill. If the deposit credit is greater than $5 after city debts are satisfied, the City mails a check to your forwarding address.
If the remaining deposit credit is less than $5, the stop-service form says you authorize the amount to be contributed to the water hardship fund unless you submit a written request to the City at 1600 Mist Lake Drive, Durham, NC 27704 stating otherwise.
Deposit applied first
The deposit is applied to the final bill before any eligible refund is calculated.
Final bill creditRefund by mail
If eligible credit is greater than $5, the City mails a refund check to your forwarding address.
Check address carefullyDurham Water Move-Out Timeline: Before Moving to Final Payment
A simple timeline prevents most problems. Your main goal is to close service at the correct time, avoid billing after move-out, and keep proof until the account is fully settled.
| When | What to do | Why it matters | Official / practical action |
|---|---|---|---|
| 1–2 weeks before move | Confirm lease, closing, key return or possession date | Helps choose the correct stop date | Ask landlord/agent if water must stay active for inspection |
| Several business days before move | Prepare account number and forwarding address | Avoids form mistakes | Find latest bill and new mailing address |
| Before stop date | Submit stop-service form or call 919-560-1200 | Officially requests disconnection | Use Durham stop-service page |
| Move-out day | Take photos if helpful | Useful for landlord or usage disputes | Record meter area and property condition if accessible |
| After stop date | Watch for final bill | Remaining balance may still exist | Pay or call if final bill does not arrive |
| After final payment | Save confirmation | Protects you from later collection/account confusion | Keep receipt and closure notes |
Durham Water Move-Out Checklist for Renters
Renters should coordinate water shutoff with the lease and landlord. Some landlords want utilities active until final inspection. Others expect tenants to stop service when keys are returned.
- Confirm the lease end date and move-out inspection date.
- Ask whether water must stay active for cleaning or inspection.
- Submit the stop-service request with the correct date.
- Give a forwarding address that will remain valid.
- Save the final bill and payment proof for deposit disputes.
Durham Water Move-Out Checklist for Home Sellers and Property Owners
Home sellers and owners should coordinate water cancellation with closing, buyer possession, final walkthrough, repairs and property handover. Stopping water too early can affect inspection or cleaning. Leaving it active too long can create charges after you are no longer responsible.
Coordinate the stop date with ownership transfer and possession terms.
Keep water active if it is needed for walkthrough, plumbing checks or cleaning.
Ask whether the buyer is opening a new account or needs a specific transition date.
Use your new reliable mailing address for final bill/refund.
Save final bill and payment confirmation after account close.
Check whether a deposit credit applies to the final bill.
How to Pay a Durham Final Water Bill After Moving Out
After the stop request, you may still owe a final bill. Durham lists several payment options: online customer portal, phone payment, cash at specified city locations, or mail payment by check or money order with the payment stub.
Pay online through the official portal
Use the City’s official Utilities Customer Portal for online payment.
Pay by phone if needed
Call 919-560-1200, option 1, for phone payment.
Pay in person if you prefer cash
Durham lists cash payments at the cashiering counter at Mist Lake, 1600 Mist Lake Drive, or at City Hall.
Mail check or money order with payment stub
Mail payment by check or money order with the payment stub to: City of Durham, P.O. Box 738527, Dallas, TX 75373-8527.
Durham Payment Arrangement Before or After Move-Out
If you cannot pay the full balance immediately, review Durham’s payment arrangement request. The official form offers 5-day, 10-day and 15-day plan options and says the City will contact you one business day after submission.
The arrangement does not remove your legal obligation to pay the full account balance. The form also warns that failure to make the minimum monthly payment plan amount on time may result in water and sewer service disconnection.
Open the payment arrangement form
Use the official Payment Arrangement form.
Choose a realistic plan
Select 5 days, 10 days or 15 days only if you can meet the payment deadline. Missing the plan can create more account problems.
Call if the move-out account is complicated
For questions, call Durham One Call at 919-560-1200. Ask how the arrangement affects the final bill and any deposit credit.
High Durham Water Bill Before Move-Out: What to Check
A high bill before moving out can make the final bill stressful. Before assuming the bill is wrong, check usage, leaks, running toilets, irrigation, long billing periods, old balances and any payment arrangements.
A silent running toilet can raise usage before the final bill.
Fix and document leaks before leaving the property.
Heavy watering before move-out can increase water/sewer charges.
Check whether the final period includes more days than expected.
Previous unpaid charges can appear on the final amount.
Call 919-560-1200 if the bill looks unusual.
Durham Water Customer Service, Billing Hours and Emergency Numbers
For billing, stop service, payment, account questions and move-out help, call Durham One Call at 919-560-1200. Customer Billing Services is listed at 101 City Hall Plaza, 1st Floor.
| Need | Official contact | Best use | Hours / note |
|---|---|---|---|
| Billing / stop service | 919-560-1200 | Move-out, final bill, payment, account help | CBS: Mon-Thu 8-5, Fri 10-5 |
| Phone payment | 919-560-1200, option 1 | Paying remaining or current bill by phone | Follow phone prompts |
| Service emergency | 919-560-1200 | Water/sewer service emergency during normal route | Use official guidance |
| After-hours/weekend emergency | 919-560-4344 | Urgent water/sewer issue outside business hours | After hours/weekends |
| Water Management administration | 919-560-4381 | Administrative department contact | Use for non-billing department needs |
Common Durham Water Move-Out Mistakes That Cause Final Bill Problems
Most move-out billing problems are preventable. They happen when customers forget to stop service, enter the wrong forwarding address, cancel too early, ignore the final bill, or assume a landlord or buyer will handle the utility account.
You still need an official stop-service request.
Final bill or refund check may be mailed to the wrong place.
Water may still be needed for cleaning, repair or walkthrough.
Check how the deposit applies to the final bill.
Unpaid charges can lead to collection action and future account problems.
Keep proof of request, payment and customer service communication.
Official Durham Water Bill Cancel Service, Payment and Customer Help Links
Use these official City of Durham links for stop-service, payment, customer billing, payment arrangement and utility help.
Stop-Service Form
Submit account, stop date, service address and forwarding address.
Open Stop FormStart / Stop / Transfer
Customer Billing help for opening and closing accounts.
Open Account HelpCustomer Billing
Phone, office hours, payment methods and billing service links.
Customer BillingDurham Customer Billing Services Office Map
Customer Billing Services is listed at 101 City Hall Plaza, 1st Floor, Durham, NC 27701. For routine move-out service, calling or using the online form is usually faster than visiting, but in-person help may be useful for complicated final bill or payment issues.
Customer Billing Services: 101 City Hall Plaza, Durham, NC 27701
Hours are listed as Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 10 a.m. to 5 p.m.
Durham Water Bill Cancel Service and Move-Out FAQs
How do I cancel Durham water service when moving out?
Use the official Durham Stop Service page or call 919-560-1200. Prepare your water account number, stop-service date, service address and forwarding mailing address.
How quickly will Durham disconnect water after a stop-service request?
Durham’s official stop-service page says disconnection will take place by the end of the next business day.
What information is needed on the Durham stop-service form?
The form asks for water account number, stop-service date, name, phone, email, service location address, identity details and forwarding mailing address for the final bill or refund check.
What happens to my Durham water deposit after move-out?
Durham says the deposit is applied to the final bill. If the remaining credit is greater than $5 after city debts are satisfied, the City mails a refund check to the forwarding address.
Where is my Durham final water bill mailed?
The final bill is mailed to the forwarding mailing address you provide on the stop-service request. Make sure the address is correct and accessible after you move.
What is the Durham water billing phone number?
Call Durham One Call at 919-560-1200 for water billing, payment, account and stop-service help.
Can I pay my Durham final water bill online?
Yes. Use the official Durham Utilities Customer Portal for online payment. Keep your confirmation until the account is settled.
Does Durham offer payment arrangements for water bills?
Yes. Durham’s payment arrangement form includes 5-day, 10-day and 15-day options. The agreement does not eliminate the obligation to pay the full account balance.
Can unpaid Durham water charges affect a future account?
Yes. Durham’s stop-service form says unpaid charges may lead to collection action and may prevent opening an additional utility account until prior account charges are paid.
Who do I call for a Durham water emergency after hours?
Durham lists service emergencies at 919-560-1200 and after-hours/weekend emergencies at 919-560-4344.
Best Way to Close Your Durham Water Bill Without Extra Problems
The safest move-out process is simple: submit the official stop-service request, choose the correct stop date, provide a reliable forwarding mailing address, and save proof until the final bill, deposit credit and remaining balance are fully resolved.
Do not rely on your landlord, buyer, roommate or property manager to close the account unless you have written proof. If the account remains active or unpaid charges remain, you may face final bill confusion, collection action or trouble opening a future City utility account.