EP Water Bill Pay Guide for Fast Payments, Account Help and High-Bill Problems
Use this El Paso Water guide if you need to pay a bill online, pay by phone, use guest payment, set AutoPay, mail a check, make a payment after a disconnect notice, start or stop service, understand a high bill, request leak help, or find financial assistance before water service is interrupted.
The goal is simple: use the official EPWater account system first, know which payment methods post within one hour, and call Customer Service before a past-due or disconnected account turns into a longer delay.
Fast answer: El Paso Water customers can pay online through My Account or guest payment, by phone at 915-594-5500 and option 1 after selecting language, by Auto Pay, by mail to El Paso Water, P.O. Box 511, El Paso, TX 79961-0511, or at expanded payment locations such as CheckFree, MoneyGram and Walmart Bill Pay. Online and IVR payments have no service fee and post within about 1 hour.
Disconnect notice warning: if you received a disconnect notice or service is already disconnected, EPWater says payment must be made in full for automatic restoration. Payments received Monday–Friday from 7:30 a.m. to 7:00 p.m. can restore service the same day; after-hours or weekend payments restore the next business day.
EP Water Bill Pay Quick Facts
EP Water Bill Pay Action Board: Click the Right Official Step
Start here if you want the fastest official route. Each card includes the correct EPWater page, phone number, payment timing, or warning beside the action.
I need to pay online
Use EPWater My Account. Log in for the full self-service experience or use guest payment for limited options.
Open My AccountI want Auto Pay
Auto Pay uses checking/savings, posts on the due date and has no EPWater fee. Register through My Account.
Set Auto PayI want to pay by phone
Call 915-594-5500, choose your language, then press option 1. Have your account number or registered phone number and PIN ready.
Call phone payMy service is disconnected
Pay in full. Same-day automatic restore requires payment Monday–Friday, 7:30 a.m.–7 p.m.; weekend/after-hours restores next business day.
Restore rulesI need a payment arrangement
Use the Contact Us request path for payment plan/payment arrangements, or call Customer Service before the account reaches disconnection.
Contact EPWaterI have a leak/high bill
Check whether the leak qualifies for ServLine leak protection, EPWater adjustment, AguaRepairs repair help or a payment arrangement.
High bill helpHow to Pay an El Paso Water Bill Online
EPWater’s online option accepts checking/savings, credit/debit card, PayPal and Venmo. Online payments post within about one hour and carry no EPWater service fee.
Open official My Account
Start from the official EPWater account portal instead of a search ad or unofficial payment page.
Open My AccountChoose login or guest
Log in or create an account for full self-service. Use guest login only if you need limited payment options.
Payment options pageConfirm the service account
Review account number, service address, amount due and payment method before submitting.
Bill fields explainedSave confirmation
Payments usually post within one hour. Keep the confirmation code if you are close to disconnection, restoration or a payment-arrangement deadline.
Need confirmation? CallPhone, Mail and In-Person/Cash Payment Options
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Pay by phone | Call 915-594-5500, option 1 after selecting language. Accepts checking/savings, Visa, MasterCard, Discover and eligible debit cards. | Fast payment, no registration, 24/7 availability. | Have account number or registered phone, PIN, service ZIP, amount and payment details ready. |
| El Paso Water, P.O. Box 511, El Paso, TX 79961-0511. | Routine check or money-order payments. | Mail posts 1–2 business days upon receipt; do not mail if disconnected or at risk. | |
| Payment locations | CheckFree posts within 2–3 days, MoneyGram 1–3 days, Walmart Bill Pay within 1 hour. | Cash/check/money-order customers. | Fees vary by location; use Walmart Bill Pay or online/phone if speed matters. |
| Auto Pay | Checking/savings; posts on due date; no fee. | Customers who want predictable recurring payment. | Keep paying normally until enrollment is active. |
| Emergency reporting | Call 915-594-5500 and press 5 for 24-hour emergencies. | Main break, wastewater problem, stormwater issue. | Do not use a billing-only message for urgent emergencies. |
Disconnect Notice or Water Already Off: What EPWater Says to Do
Payment timing matters when a disconnect notice exists. EPWater’s pay-by-phone page gives a clear restoration rule.
Pay the full amount
If you received a disconnect notice or services are disconnected, EPWater says payment must be made in full for service to be automatically restored.
Pay onlinePay during restoration window
Payments received Monday–Friday from 7:30 a.m. to 7:00 p.m. can restore service the same day.
Call Customer ServiceAfter-hours/weekend timing
Payments posted after hours or on the weekend restore service the following business day.
Phone pay rulesElectronic return warning
An EPWater returned check fee of $25 applies to electronic payment returns, so verify routing and account details before submitting ACH/e-check.
Payment detailsDisconnect call script
Start, Stop or Transfer El Paso Water Service
EPWater handles start, stop and transfer requests through My Account/contact forms. Responses may take up to four business days, so do not wait until move-in day.
| Task | Official detail | What to prepare | Action |
|---|---|---|---|
| Start new service | Start request responses may take up to four business days; deposit applies to first bill. | Service address, contact info, ID/account details and deposit expectation. | Start service request |
| Stop service | Stop service responses may take up to four business days. | Account number, service address, final date and forwarding contact. | Stop service request |
| Transfer service | Transfer requests may take up to four business days. | Old account, new service address, transfer date and contact details. | Transfer service request |
| Deposit | Single-family residence deposit listed at $75. Deposit applies against final bill at termination; excess is refunded. | Plan for deposit on first bill unless EPWater tells you otherwise. | Rates and Fees |
Understand EPWater Bill Lines Before Disputing
EPWater bills can include water, wastewater, stormwater, water supply replacement, franchise fees and Solid Waste/Environmental Services billing lines. Separate the line items before assuming the water meter is wrong.
| Bill item | What it means | What to check |
|---|---|---|
| CCF | Water is measured in CCF. One CCF equals 748 gallons. | Convert CCF to gallons before comparing to household use. |
| Average Winter Consumption | Average usage from the most recent December, January and February billing periods. | AWC affects water and sewer service charges. |
| Water minimum | Residential minimum includes up to 5 CCFs. | If usage is below 5 CCF, several fixed charges may still apply. |
| Block use charges | Water unit price increases as usage moves through blocks based on AWC. | High summer/outdoor use can push the bill into higher blocks. |
| Wastewater | Wastewater commodity charge is based on 90% of AWC above the minimum allowance. | A change in winter usage can affect sewer charges for months. |
| Stormwater | Based on impervious area, using appraisal district data for residential properties. | This is not caused by indoor water use. |
| Solid waste | EPWater provides billing services for trash/solid waste charges. | For trash pickup questions, call the number shown on that bill section. |
2026 El Paso Water Rate and Deposit Clues
These are quick rate clues from the official EPWater rates page. Always verify the live rate table for exact meter size, account class and inside/outside city status.
| Rate / fee line | Official 2026 clue | Why it matters |
|---|---|---|
| Monthly minimum water charge | Effective with meter readings after March 1, 2026; less-than-1-inch residential minimum listed at $11.82 with 5 CCF allowance. | Fixed minimum appears even before extra block usage. |
| Water Supply Replacement Charge | Less-than-1-inch monthly charge listed at $17.49; not charged when monthly use is less than 5 CCF. | Low-water months may avoid this line. |
| Inside-city water block rates | Block 1 $3.92/CCF over 5 CCF to 150% of AWC; Block 2 $9.26; Block 3 $13.24. | Higher use gets more expensive as it moves through blocks. |
| Outside-city multiplier | Properties outside El Paso city limits are charged 1.15 times the inside-city rate for the same service. | Do not compare outside-city bills directly to city-limit bills. |
| Wastewater minimum | Less-than-1-inch wastewater minimum listed at $34.80; includes 5 CCF allowance. | Sewer can be a major part of the bill. |
| Wastewater commodity | $4.86 per CCF based on 90% of AWC above minimum allowance. | Winter usage affects wastewater billing. |
| Deposit | Single-family residence $75; duplex $150; triplex $225; commercial $150; industrial $500. | New service may include deposit on the first bill. |
High EP Water Bill? Leak Adjustment and Protection Steps
El Paso’s desert climate makes irrigation and hidden leaks expensive. EPWater has leak-related programs, but qualifying rules are specific. Fix the leak quickly and keep proof.
Find the cause first
- Running toilet or weak flapper.
- Underground or foundation leak.
- Leak behind wall.
- Irrigation timer or valve leak.
- Hose bib or service-line wet spot.
What may qualify
ServLine leak protection may help with high bills from qualifying leaks, such as behind a wall, underground or under a foundation. Adjustments cover lost water, not repairs.
Leak Protection ProgramWho to call
For ServLine leak protection, call 915-273-3999. For payment arrangements, call EPWater Customer Service at 915-594-5500.
Call ServLine| Leak program detail | What EPWater says | Practical step |
|---|---|---|
| Monthly fee | Residential ServLine fee listed at $1.59/month; non-residential single occupancy at $2.31/month. | Check your bill and opt-out status before assuming you are covered. |
| Adjustment limit | Leak adjustment limit listed at $2,500, with possible additional EPWater credit up to 50% of remaining bill balance over that amount. | Ask for calculation before accepting if the credit is small. |
| Frequency | No more than one leak adjustment covering up to two billing cycles in a rolling 24-month period. | Do not use the adjustment casually if the benefit is minimal. |
| Proof | Provide account number, service address, leak date, repair details, high bill date range and proof/details of repairs. | Save plumber invoice, photos, repair notes and post-repair usage drop. |
| Not covered | Examples not qualifying include negligent acts, filling pools, watering lawns/gardens, and non-leak excess water charges. | Be honest about cause; request a payment arrangement if it is not qualifying leak loss. |
High-bill / leak call script
AguaCares, AguaRepairs and Payment Assistance
If the bill is hard to pay, act before disconnection. Assistance funding can change month to month, so check the live EPWater assistance page before relying on availability.
AguaCares bill credit
AguaCares is for EPWater customers facing financial hardship and at risk of disconnection. Approved customers may receive up to a $250 credit and must enter a payment arrangement for remaining balances.
Payment AssistanceAguaRepairs leak repair help
AguaRepairs focuses on plumbing repairs in homes owned by EPWater customers. The official page points customers to Rebuilding Together El Paso.
Call 915-832-7010Other community resources
EPWater also lists community assistance resources such as Project Bravo, United Way/partners, Amistad, Salvation Army and El Paso County programs depending on funding.
See resourcesEl Paso Watering Schedule and Water-Waste Rules
Outdoor watering can quickly push a bill into higher water blocks. It can also create violation risk if watering is on the wrong day, during restricted hours, or running into the street.
| Rule | Official detail | Why it matters for your bill |
|---|---|---|
| No residential watering Monday | Residential watering is not allowed on Mondays. | Skipping Monday avoids violation risk and reduces overwatering. |
| Even-numbered addresses | Allowed Tuesday, Thursday or Saturday. | Use only needed days, not automatically all three. |
| Odd-numbered addresses | Allowed Wednesday, Friday or Sunday. | Wrong-day watering can be cited. |
| April 1–September 30 time rule | Outdoor watering only before 10 a.m. or after 6 p.m. | Midday watering wastes water through evaporation and can violate rules. |
| Water flowing into street | Prohibited as water waste. | Can mean sprinkler heads need adjustment or irrigation is running too long. |
| Leak repair rule | Leaks need repair within five working days of discovery. | If you cannot fix within five working days, call Code Enforcement at 915-621-2098. |
EPWater Contact Numbers for Billing, Emergencies and Water Problems
| Need | Official contact | Use this when… |
|---|---|---|
| Billing / account help | 915-594-5500 | Payment questions, account help, arrangements, start/stop/transfer, billing issue. |
| Phone payment | 915-594-5500, option 1 after language | Pay by phone 24/7 with card, debit or electronic check. |
| Emergency hotline | 915-594-5500, press 5 | Water main break, wastewater problem or stormwater issue. |
| Stormwater operations | 915-594-5515 | Stormwater-specific operations questions. |
| Conservation / watering | 915-594-5508 | Watering schedule, variance, permits, report water waste. |
| ServLine leak protection | 915-273-3999 | Qualifying leak adjustment/protection program questions. |
| AguaRepairs referral | 915-832-7010 | Residential leak repair program eligibility through Rebuilding Together El Paso. |
| Solid waste / recycling | 915-212-6000 | Trash/recycling questions listed on the solid waste bill section. |
10 EP Water Bill Pay Attributes Answered
These are the exact local details customers usually need while paying, registering, calling, moving, checking high usage or trying to restore service.
| Attribute | Answer | What to do |
|---|---|---|
| Official portal | myaccount.epwater.org | Use My Account for login, guest payment and Auto Pay setup. |
| Phone payment | 915-594-5500, option 1 after selecting language. | Have account number or registered phone number, PIN and ZIP code ready. |
| Customer Service hours | Monday–Friday, 7 a.m.–6 p.m. | Call for account questions, payment arrangements or service requests. |
| Mail payment | El Paso Water, P.O. Box 511, El Paso, TX 79961-0511. | Use check or money order only when timing is not urgent. |
| Online/IVR fee | No EPWater service fee. | Use official online/phone channels to avoid unnecessary third-party charges. |
| Posting time | Online and phone payments post within about 1 hour. | Use these for time-sensitive balances. |
| Returned electronic payment | $25 returned check fee. | Verify routing/account/card details before submitting. |
| Disconnect restoration | Full payment; same-day if paid Mon–Fri 7:30 a.m.–7 p.m. | Pay during the restoration window and keep confirmation. |
| Bill unit | CCF; 1 CCF equals 748 gallons. | Use CCF conversion when reviewing high usage. |
| Bill assistance | AguaCares may provide up to $250 once per year for qualifying customers. | Apply early and set arrangement for remaining balance. |
El Paso Water Customer Service Map and Visit/Call Plan
Many EPWater billing tasks can be completed online or by phone. If you plan to visit the Customer Service Center, call 915-594-5500 first to confirm hours, documents and whether your task is better handled through My Account.
Bring / prepare
Bill, account number, PIN if needed, service address ZIP, payment confirmation, disconnect notice, lease/deed if starting service, and leak repair proof if requesting adjustment.
Ask before leaving
“Is my account current, has my payment posted, and is service restoration or payment arrangement status complete?”
Use phone for emergencies
For water main break, wastewater problem or stormwater issue, call 915-594-5500 and press 5 instead of waiting for a normal billing request.
Official El Paso Water Bill Pay Links
EP Water Bill Pay FAQ
How do I pay my El Paso Water bill online?
Use the official EPWater My Account portal at myaccount.epwater.org. You can log in or create an account for full self-service, or use guest payment for limited payment options.
What is the EP Water bill pay phone number?
Call 915-594-5500, select your language, then press option 1 for phone payment. Phone payments can be made 24 hours a day, 7 days a week.
Is there a fee to pay El Paso Water online or by phone?
EPWater says there is no service fee to make a payment through the official online portal or IVR phone system. Returned electronic payments are subject to a $25 returned check fee.
How fast does an El Paso Water online or phone payment post?
Official online and phone payments post to the account within about one hour.
Where do I mail an El Paso Water payment?
Mail checks or money orders to El Paso Water, P.O. Box 511, El Paso, TX 79961-0511. Do not rely on mail for urgent disconnect restoration.
What happens if my El Paso Water service is disconnected?
If service is disconnected or you received a disconnect notice, EPWater says payment must be made in full for automatic restoration. Payments received Monday through Friday from 7:30 a.m. to 7 p.m. can restore service the same day; after-hours or weekend payments restore the next business day.
How do I start, stop or transfer El Paso Water service?
Use the Start New Service, Stop Service or Transfer Service request links on EPWater’s Contact Us page, or call Customer Service at 915-594-5500. Responses may take up to four business days.
Why is my EPWater bill high?
Check CCF usage, average winter consumption, water block tier, wastewater, stormwater, water supply replacement charge, franchise fee, solid waste billing, and hidden leaks. One CCF equals 748 gallons.
Does El Paso Water help with leak bills?
EPWater’s ServLine Leak Protection Program may help with qualifying hidden leaks such as behind a wall, underground or under a foundation. Call ServLine at 915-273-3999 and keep repair details/proof.
Does El Paso Water offer payment assistance?
Yes. AguaCares may provide up to a $250 credit for qualifying EPWater customers facing financial hardship and at risk of disconnection. Customers must enter a payment arrangement for remaining balances, and funding can change by month.