Florence Utilities Bill Pay Center for Water, Gas, Electric, Reconnects and Assistance
This guide is for Florence, Alabama customers who need to pay a utility bill, use the eBiz portal, call the right department, start or stop service, avoid disconnect, get help with a past-due balance, or understand what is printed on the bill.
Every important step below includes the official Florence Utilities link, phone number, office address, or action path so the user can finish the task quickly.
Fast answer: Florence Utilities customers can pay online through the eBiz Customer Portal or guest payment portal, by phone at 888-449-0666 using the full account number with no dash, or through official Florence Utilities payment options. For account questions, connects/disconnects, and account information, call 256-760-6512. For late payments, extensions, non-pay disconnects and reconnects, call Collections at 256-760-6525.
If service was disconnected: do not guess the amount online. Florence Utilities says to call Collections at 256-760-6525 to determine the amount required for reconnection. Reconnect fees apply.
Florence Utilities Quick Facts
Florence Water Bill Action Board: Click the Right Official Link
Choose the problem first. Each card gives the exact next step and the official city link or phone number.
I need to pay online
Use the Florence Utilities eBiz Customer Portal to log in, manage your account, view your bill, enroll in autopay/paperless, save payment info, or review usage history.
Open eBiz portalI want guest payment
Use the same eBiz page and choose the Guest Payment Portal if you do not want to log in. Have the full utility account number ready.
Use guest payI want to pay by phone
Call 888-449-0666 and key in the full account number with no dash.
See phone-pay ruleI am late or need an extension
Call Collections at 256-760-6525 for late payments, extensions, disconnects and reconnects due to non-pay.
Open collections pageI need bill assistance
Check LIHEAP, Community Action Agency of Northwest Alabama, Salvation Army, 2-1-1 and local Florence help groups listed by the city.
View assistance listI have water or wastewater trouble
For water and wastewater outages or interruptions, call 256-760-6490. After hours, Florence lists 256-760-6490 or 911 for emergency gas, water and wastewater.
Open utility contactsHow to Pay a Florence Utilities Bill Online
Open the official eBiz portal
Start with the Florence Utilities eBusiness login page. Do not use unofficial payment pages or copied links.
Open official portalChoose login or guest payment
Register/log in for account management, bill viewing, usage history, autopay and paperless. Use Guest Payment for a faster one-time payment.
Read payment optionsUse the account number from the bill
The city’s bill guide says your account number appears in two places on the bill. Have it ready before calling or paying.
Understand your billSave proof
Keep the confirmation number, payment date, amount, payment method and account number. This matters if the account is near disconnect.
Check collections rulesFlorence Utilities Payment Options
| Payment option | Official detail | Best for | Action |
|---|---|---|---|
| Customer Portal | Register or log in to view bills, manage account, enroll in autopay/paperless, save payment information and review usage history. | Customers who want full account control. | Open portal |
| Guest Payment Portal | Pay without logging in. Have the account number ready. | Quick one-time payment. | Use guest pay |
| Phone payment | Call 888-449-0666 and key in the full account number with no dash. | Customers who do not want to use the web portal. | Phone payment details |
| Pay by text / notifications | Florence Utilities says the newer bill-pay service can support text notifications and new bill-pay options. | Users who want alerts before missing a bill. | Payment options |
| Bank draft / autopay | Drafts occur on the due date, so no penalty fee should occur when active and funded. | Customers who forget due dates. | Autopay instructions |
| Accepted digital methods | Florence Utilities lists Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, Venmo, Google Pay and Apple Pay. | Card or wallet users. | Accepted methods |
iPhone or Apple Device Cannot View the Florence Utility Bill?
Known mobile issue
Florence Utilities says some Apple/iPhone users may have trouble with the mobile version of the online bill-pay site.
See utilities noticeUse Desktop Site
If the bill will not load, select your browser settings and choose Desktop Site to view the full website.
Try eBiz portalCall if urgent
If the due date is close, do not keep retrying. Call Customer Service at 256-760-6512 or pay by phone at 888-449-0666.
Contact utilitiesPast Due, Extension, Final Notice or Non-Pay Disconnect
This is the urgent section. The right department is Collections, not the general online portal.
Late penalty
Florence Utilities says late payment penalties are added on the next working day after the due date.
Collections policyFinal notice
Anywhere between 4 to 9 days, a final notice may be mailed and a $2.00 fee added to the account.
Final notice ruleDisconnect risk
Seven to nine days after the final notice is mailed, utility service is subject to disconnection.
Disconnect policyUse this call script for past-due help
Returned Payment Rules That Can Cause Fast Trouble
$30 returned payment fee
Florence Utilities lists a $30 fee for each returned check or other returned payment.
Returned payment policyCash-like repayment
Returned payments must be paid in cash, money order or cashier’s check after notice.
Read policyDisconnect risk
Florence Utilities says returned payments are required to be paid immediately and are subject to disconnection within 5–10 days.
Payment options detailAutopay, Budget Billing, Paperless and Invoice Billing
Bank draft / autopay
Florence Utilities says bank drafts occur on the due date. Forms are available at the Utility Department, or call 256-718-3219 to have one mailed.
Autopay detailsPortal autopay
Registered portal users can sign up online for bank draft using a bank account or credit card.
Register / loginBudget billing
If you lived at the address for 12+ months, Florence Utilities calculates budget billing using the last 12 months’ average utility bill plus 5%.
Budget billing detailsInvoice billing
For qualifying customers with 5 or more accounts in the same name and zero balances, invoice billing can combine multiple accounts on one bill and due date.
Invoice billing rulesStart, Stop or Transfer Florence Utilities Service
Florence Utilities service can include electricity, gas, water/wastewater and garbage. The new-service page gives the requirements before you go.
Residential ID
Customers must provide two forms of identification: valid driver’s license or state ID, and Social Security card.
New service requirementsDeposit
Florence Utilities requires a security deposit for each account. When the account closes, the deposit is credited to the final bill and any credit balance is refunded.
Deposit ruleFlorence Utility Bill Assistance and Local Help
If the balance is too high to pay, contact Collections and check local assistance quickly. Assistance funds and appointment availability can change.
Community Action / LIHEAP
For Lauderdale County, Florence lists the Community Action Agency of Northwest Alabama for LIHEAP. The agency notifies Florence Utilities if assistance is approved.
City assistance pageLocal organizations
Florence lists Salvation Army, Project Help / Shoals Dream Center, St. Vincent De Paul, Woodmont Baptist Church and Community Action as help resources.
View phone list| Resource listed by Florence | Phone / detail | Practical step |
|---|---|---|
| Salvation Army | 256-764-4432, 1601 Huntsville Rd. | Call and ask what documents are needed for utility help. |
| Project Help / Shoals Dream Center | 256-760-9759, 2950 Cloverdale Road | Ask about current utility assistance availability. |
| St. Vincent De Paul | 256-718-0921, calls taken Thursdays after 9:30am | Call during the listed time window. |
| Woodmont Baptist Church | 256-766-1255, 1st and 3rd Monday | Ask whether utility assistance is available that week. |
| Community Action | 256-766-4330, by appointment only | Ask about LIHEAP packet and required documents. |
How to Read Your Florence Utilities Bill
Account number
Your account number appears in two places on the bill. Have it ready before calling, paying, or asking about service.
Bill guideMail payment stub
The city says a return envelope is included. Detach the top portion of the bill, insert it in the envelope, and keep the bottom portion for records.
Payment-stub detailBank / in-person payment
If paying at Florence Utilities or a participating bank, bring the entire bill.
Read bill pageReport Water, Wastewater, Gas or Power Interruption
Water / wastewater
For water and wastewater outages or interruptions, Florence lists 256-760-6490.
Utilities contactAfter hours
After hours, nights, weekends and holidays: emergency gas, water and wastewater are listed as 256-760-6490 or 911.
After-hours contactsElectric outage
For electricity outages and interruptions, Florence lists 256-764-4456.
Outage numbers10 Key Florence Utilities Attributes With Direct Answers
| Attribute | Direct answer | Useful action |
|---|---|---|
| Official online portal | Florence Utilities eBusiness login / guest payment portal. | Open eBiz |
| Pay by phone | Call 888-449-0666 and enter full account number with no dash. | Phone-pay info |
| Customer service | 256-760-6512 for account questions, connects/disconnects and account information. | Utility contacts |
| Collections | 256-760-6525 for late payments, extensions, disconnects and reconnects due to non-pay. | Collections page |
| Returned payment fee | $30 for returned check or other returned payment. | Pay immediately with required method. |
| Disconnect timing | Final notice may be mailed 4–9 days after delinquency; service may be disconnected 7–9 days after final notice. | Call Collections before the final date. |
| Autopay | Bank draft occurs on the due date; forms available through Utility Department or call 256-718-3219. | Autopay page |
| Budget billing | 12-month average utility bill plus 5%, with May true-up to zero. | Use only if the account qualifies. |
| New service | Age 19+, deposit, two IDs, lease/rent receipt if renter. | Start service rules |
| Bill assistance | LIHEAP, Community Action, Salvation Army, 2-1-1 and local organizations are listed by the city. | Assistance page |
Florence Utilities Office Map and Visit Plan
Use the office for account questions, new service, reconnect questions, payment help, and urgent account clarification.
Bring
Utility bill, account number, service address, ID, lease/rent receipt if needed, payment method, and any disconnect/final notice.
Ask before leaving
“Is my account current now, and are any reconnect fees, late penalties, extensions or returned-payment restrictions still active?”
Best urgent call
For non-pay disconnect/reconnect, call Collections at 256-760-6525 before relying on an online payment.
Official Florence Utilities Links Used in This Guide
Florence Water Bill FAQ
How do I pay my Florence Utilities water bill online?
Use the official Florence Utilities eBiz portal at ebiz.florenceutilities.com. You can log in to manage the account or use the guest payment option for a one-time payment.
What is the Florence Utilities phone payment number?
Call 888-449-0666 and key in the full account number with no dash.
What number do I call for Florence Utilities customer service?
Call 256-760-6512 for general account questions, connects/disconnects and account information. For immediate attention, the city says to call or visit rather than relying only on email.
Who do I call if my Florence Utilities bill is late?
Call Collections at 256-760-6525 for late payments, extensions, disconnects and reconnects due to non-pay.
What happens after a Florence Utilities bill becomes delinquent?
Late penalties are added on the next working day after the due date. A final notice may be mailed 4 to 9 days later with a $2 fee, and utility service is subject to disconnection 7 to 9 days after the final notice is mailed.
What should I do if service was disconnected for non-payment?
Call Collections at 256-760-6525 to determine the amount required for reconnection. Florence Utilities says reconnect fees apply.
How much is the returned payment fee?
Florence Utilities lists a $30 fee for each returned check or other returned payment. Returned payments must be paid quickly and can create disconnect risk.
Can I use autopay for Florence Utilities?
Yes. Florence Utilities offers bank draft/autopay. Drafts occur on the due date, and registered portal users can also sign up online for bank draft using a bank account or credit card.
What do I need to start Florence Utilities service?
Residential customers must be at least 19, provide a security deposit, valid driver’s license or state ID, Social Security card, and a lease or rent receipt if the property is not owned.
Where can I get Florence utility bill assistance?
Florence lists LIHEAP through Community Action Agency of Northwest Alabama, Salvation Army, Project Help / Shoals Dream Center, St. Vincent De Paul, 2-1-1, Woodmont Baptist Church and Community Action as assistance resources.