Fresno Utility Bill Help Center for Online Payment, Past-Due Water, Usage Alerts and Start/Stop Service
This guide helps City of Fresno utility customers pay a water bill, understand First Billing fees, set up AutoPay or Text to Pay, avoid residential water shutoff, apply for affordability credits, check EyeOnWater usage, and fix high-bill problems before they become expensive.
Every major step includes the official city link, portal, phone number, or address beside the instruction, so users can finish the task without guessing where to click next.
Fast answer: Fresno utility bills can be paid online through First Billing, by phone at 559-621-6888, in person at Fresno City Hall, or by mail to the Utilities Billing and Collection Division. Fresno utility bills may include Water, Sewer, Solid Waste, and Community Sanitation, so a “water bill” may be higher because it includes more than water usage.
Fee warning: Fresno lists a $0.89 service fee for E-Check/ACH payments up to $10,000 and a 2.3% service fee for debit/credit card transactions up to $5,000 per transaction. AutoPay by card also carries the 2.3% card service fee.
Fresno Water Bill Quick Facts
Fresno Water Bill Action Board: Click the Correct Official Step
Start here if you need the fastest practical answer.
I want to pay online now
Use the First Billing portal for online payment, AutoPay, Text to Pay, E-Check/ACH, card payments and PDF bill statements.
Open First BillingI do not want to create an account
Use First Billing’s guest payment path if you only want to pay without setting up a full online profile.
Pay as guestI need billing or payment help
Call Utilities Billing and Collection at 559-621-6888. First Billing also lists this number for portal login and payment support.
Open billing helpI am behind and worried about shutoff
Residential water service can be discontinued after charges are delinquent for no less than 60 days. Ask about alternative payment schedule options immediately.
Read shutoff policyI need help paying
Check the Water Affordability Credit Program and Solid Waste Affordability Credit Program, plus the senior sewer/wastewater discount if applicable.
See assistance sectionI need to start or stop service
Online start/stop requests are usually processed within 48 hours except weekends and holidays. Call if service must start sooner.
Start serviceHow to Pay a Fresno Water Bill Online Through First Billing
Start from the official Fresno payment page
The City of Fresno links customers to First Billing for online utility payments. Avoid sponsored bill-pay pages that are not clearly connected to the city.
Official payment pageChoose login, register or guest payment
First Billing offers account login, registration, forgot username/password help, and Pay as Guest.
Login or registerPick ACH or card based on fees
E-Check/ACH has a $0.89 service fee. Debit/credit card transactions have a 2.3% service fee.
Compare feesSave the confirmation
Keep the confirmation number, date, account number, amount and payment method. This matters if the bill is already delinquent or close to shutoff action.
Open portalFresno Utility Payment Options and Fees
| Payment method | Official detail | Best for | Official link / number |
|---|---|---|---|
| Online E-Check / ACH | Pay up to $10,000 using checking account. $0.89 service fee. | Lower-fee online payment when bank info is available. | First Billing |
| Online debit/credit card | Up to $5,000 per transaction. 2.3% service fee. | Fast payment when card fee is acceptable. | Payment fees |
| AutoPay | Recurring monthly payment using card or bank routing number. Card AutoPay has 2.3% card fee. | Avoiding missed due dates. | Set AutoPay |
| Text to Pay | After choosing text billing notifications, you can pay by replying to the text bill for the full amount. | Customers who want text reminders and quick full-balance payment. | Manage text pay |
| Phone payment | Credit/debit card payments can be made by calling 559-621-6888. | Customers who prefer phone payment or need support. | Call 559-621-6888 |
| In person | Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor. Lobby hours Monday–Friday, 8am–5pm. | Cash/counter help, urgent account questions, payment plan discussion. | See map |
| Mail to City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069. | Non-urgent check payments. | Confirm mail address |
What Is Actually Inside a Fresno Utility Bill?
Many users search “Fresno water bill” even though the bill can include several services. Separate the lines before assuming the water usage is the problem.
| Bill part | How Fresno describes it | What to check if the bill is high | Official link |
|---|---|---|---|
| Water | Water has a flat service charge based on meter size plus a quantity charge based on consumption. | Meter read, usage gallons, irrigation, leaks, EyeOnWater history. | Understanding your bill |
| Sewer | Residential sewer is billed at a flat rate based on number of units; commercial/industrial depends on loading and usage. | Check whether the issue is water usage or sewer flat charge. | Sewer detail |
| Solid Waste | Garbage, recycling and green waste disposal, billed at flat rate based on container size and quantity. | Container count, service size, recent solid waste changes. | Solid waste line |
| Community Sanitation | Flat-rate citywide service. | Do not mistake this fixed citywide fee for higher water use. | Bill components |
Fresno Monthly Billing Cycle: Why EyeOnWater May Not Match the Bill Exactly
Monthly cycle
Fresno bills utility customers monthly and divides billing into 28 geographic cycles in a single month.
Billing cycle detailAbout 5,000 customers per cycle
The city says each geographic billing cycle totals approximately 5,000 customers.
Read billing pageCalendar month mismatch
EyeOnWater displays consumption by calendar month, but utility billing cycles vary by cycle and meter-read dates.
EyeOnWater notePast-Due Fresno Water Bill and Residential Shutoff Policy
When delinquency starts
Residential charges become delinquent on the business day after the due date printed on the utility bill.
Shutoff policy60-day threshold
The city may discontinue residential water service for charges delinquent for no less than 60 days.
Read policyNotice before shutoff
The city says it will contact the customer by telephone or written notice no less than 7 business days before discontinuation.
Notice rulesUse this if you are behind
Payment Plan, Bill Review and Appeal Rights
Ask for an alternative payment schedule
Fresno’s policy says customers unable to pay the delinquent amount may participate in an alternative payment schedule to avoid discontinuation.
Payment plan policyCall or visit to enroll
Contact the Customer Contact Center at 559-621-6888 or visit the billing counter in person to speak with a representative.
Call billing officeRequest a bill review in writing
If you think charges are incorrect, Fresno’s policy allows a written complaint or request for investigation by the Controller.
Review policyKnow the appeal protection
If an adult at the residence appeals the water bill, the city policy says residential service will not be discontinued while the appeal is pending.
Appeal detailFresno Utility Assistance: Affordability Credit and Senior Discount
Water Affordability Credit
Qualified low-income water account holders may receive a $5 monthly credit for water service.
Affordability programSolid Waste Credit
Qualified residential solid waste customers may receive a $5 monthly credit, with a combined maximum of $10 per month or $120 in a 12-month period.
Credit detailsSenior sewer discount
Senior citizens 62 or older who meet the city’s conditions may qualify for a 10% sewer/wastewater discount.
Senior discountStart or Stop Fresno Utility Service
Start utility service online
Fresno says online start-service requests are processed within 48 hours of receipt, except weekends and holidays.
Start utility serviceCall if you need service sooner
If service needs to start faster than normal online processing, the city says customers can call 559-621-6888.
Call 559-621-6888Stop service online
Online stop-service requests are completed within 48 hours of receipt except weekends and holidays.
Stop utility serviceDo not ignore an unused account
Fresno says customers continue to be billed until closing an account, even if water is shut off for non-payment.
Billing cycle noteUse EyeOnWater to Track Fresno Water Usage and Leak Alerts
Water is the only Fresno utility charge based on consumption. EyeOnWater is useful because it shows usage trends and can help you detect leaks before the next bill arrives.
See usage graphics
EyeOnWater lets customers view and understand water usage through easy-to-understand consumption graphics.
Sign up for EyeOnWaterSet leak alerts
The city encourages customers to set leak alerts for water use that is consistent over a 24-hour period.
Leak alert explanationUse your account number
You need the account number as it appears on the utility bill to register for EyeOnWater.
RegisterWaterWeb, Water Waste Fines and Outdoor Water Use Problems
WaterWeb records
Use WaterWeb to access water conservation incident and fine records or request an exemption from the Outdoor Water Use Schedule.
Open WaterWebShort-term exemption
If repairs, pool work, new lawn establishment or another bona fide use creates restricted-day water use, request the correct exemption before the event when possible.
Request exemptionWater conservation help
Call 311 from inside city limits or 559-621-CITY for water conservation questions, incident appeals, exemptions or leak-alert help.
Call 559-621-CITYHigh Fresno Water Bill? Check These Before Calling
Indoor leak check
- Toilet flapper running silently.
- Faucet or shower drip.
- Water heater leak.
- Water softener or filter cycling.
- Meter movement when all water is off.
Outdoor water check
- Sprinkler timer reset after outage.
- Broken irrigation head.
- Pool refill or auto-fill device.
- Watering outside the schedule.
- Usage above 400 gallons/hour during prohibited irrigation hours.
Billing line check
- Water service charge by meter size.
- Water quantity charge.
- Sewer flat charge.
- Solid Waste container charge.
- Community Sanitation flat charge.
High-bill call script
Fresno Water or Sewer Emergency: Use the Right Number
24-hour emergency
First Billing lists 559-621-2489 for 24-hour water and sewer emergencies.
Call 559-621-2489Billing issue
For invoices, payments, past due, payment schedule, portal help or account questions, call 559-621-6888.
Call 559-621-6888FresGO / 311
For water waste reports or conservation questions, use FresGO, dial 311 inside city limits, or call 559-621-CITY.
Open FresGO10 Fresno Water Bill Questions Answered Fast
1. Where do I pay online?
Use First Billing through the official City of Fresno utility payment page.
2. What is the payment phone number?
Call 559-621-6888 for card payment, billing help and utility account questions.
3. What is the ACH fee?
E-Check/ACH payments up to $10,000 have a $0.89 service fee.
4. What is the card fee?
Debit/credit card transactions up to $5,000 have a 2.3% service fee.
5. What services are on the bill?
Water, Sewer, Solid Waste and Community Sanitation may appear depending on services provided to the property.
6. Can Fresno shut off residential water for nonpayment?
Yes. The policy allows discontinuation after charges are delinquent for no less than 60 days, with notice requirements.
7. Can I request a payment plan?
Yes. Fresno’s policy says eligible delinquent residential customers may participate in an alternative payment schedule.
8. Can I appeal a water bill?
Yes. A written complaint or investigation request can be submitted, and residential service will not be discontinued while an adult’s appeal is pending.
9. What tool checks usage and leaks?
EyeOnWater can show consumption graphics and leak alerts. You need your account number from the bill.
10. What is the emergency number?
For 24-hour water and sewer emergencies, call 559-621-2489.
Fresno Utilities Billing Office Map and Visit Plan
Use this when you need counter payment, urgent account help, payment schedule discussion, or documentation help.
Office location
Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Fresno, CA 93721.
Confirm locationLobby hours
The official billing page lists Monday–Friday, 8am–5pm for in-person payment at City Hall.
Payment pageBring with you
Utility bill, account number, ID, payment method, shutoff notice, proof of payment, lease/owner documents if service or tenant issue applies.
Call before visitingOfficial Fresno Utility Links Used in This Guide
Fresno Water Bill FAQ
How do I pay my Fresno water bill online?
Use the City of Fresno’s First Billing utility payment portal. You can log in, register, or use the Pay as Guest option if you do not want to create an account.
What is the Fresno utility billing phone number?
Call Utilities Billing and Collection at 559-621-6888 for billing questions, phone payments, payment support and account help.
What fees apply to Fresno online utility payments?
E-Check/ACH payments up to $10,000 have a $0.89 service fee. Debit and credit card payments up to $5,000 per transaction have a 2.3% service fee.
Where can I pay a Fresno utility bill in person?
Pay in person at Fresno City Hall, Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Fresno, CA 93721. Lobby hours are Monday through Friday, 8am to 5pm.
Where do I mail a Fresno utility payment?
Mail payments to City of Fresno, Utilities Billing and Collection Division, P.O. Box 2069, Fresno, CA 93718-2069.
What services are included on a Fresno utility bill?
Fresno utility bills may include Water, Sewer, Solid Waste and Community Sanitation. Water includes a flat service charge based on meter size plus a quantity charge based on consumption.
Can Fresno shut off residential water for nonpayment?
Yes. The city’s residential water shutoff policy says service can be discontinued when charges have been delinquent for no less than 60 days, with required customer notices and options to avoid discontinuation.
Can I get a payment plan for a past-due Fresno water bill?
Yes. Fresno’s policy says customers unable to pay the delinquent amount may participate in an alternative payment schedule to avoid discontinuation of residential water service for nonpayment.
How do I monitor Fresno water usage and leaks?
Use EyeOnWater. It lets utility customers view water consumption graphics and set leak alerts. You need the account number as it appears on your utility bill.
Who do I call for a Fresno water or sewer emergency?
For 24-hour water and sewer emergencies, call 559-621-2489. For billing or payment questions, call 559-621-6888.