Fulton County Water Bill Help for Online Pay, Login, High Usage & Service Problems
This guide is for Fulton County water and sewer customers who need to pay a bill, register online, understand a high bill, report a leak, request an adjustment, start service, or choose the correct emergency number.
Use the action cards first. Each step includes the official Fulton County link or phone number beside the instruction, so users can finish the task without searching again.
Fast answer: Fulton County water customers can pay online by credit card, debit card or e-check; pay by automated phone at 404-612-6830, option 2; use the self-service kiosk at 11575 Maxwell Rd., Alpharetta; mail payment to P.O. Box 105300, Atlanta, GA 30348-5300; or pay in person at 141 Pryor St., Suite 7001, Atlanta.
Important service-area warning: Fulton County’s pay page says these payment instructions are for Fulton County water customers only. If your water service is from the City of Atlanta, use the City of Atlanta water account portal instead.
Fulton County Water Bill Quick Facts
Fulton County Water Bill Action Board
Start with the card that matches your problem. Each card has the official action link or phone number inside the step.
I need to pay now
Use the official Fulton County water billing portal. Have your 8-digit customer number and 8-digit account number ready.
Open pay portalI need phone payment
Call 404-612-6830 and select option 2. Fulton County lists e-check, debit and credit card payment with no convenience fee for this phone service.
See phone-pay ruleI cannot register online
Use both numbers from the top-right of your bill. New customers may need to wait until the first bill is generated, which can take up to 60 days.
Open portal helpI have a high bill after a leak
Repair the leak first, then submit the Leak Adjustment Request Form with a plumber/contractor bill or receipts for self-repair materials.
Request leak adjustmentI need new service
Submit the water/sewer account setup application and required documents by email or in person at the North or South location.
Start water serviceI see water or sewer trouble
Use the emergency repair page to choose the right number for North Fulton drinking water, North/South sewer, or City of Atlanta-served areas.
Emergency numbersHow to Pay a Fulton County Water Bill Online
Open the official portal
Use the Fulton County water billing portal, not a search-ad payment page.
Go to official portalRegister with two 8-digit numbers
Fulton says first-time users need the 8-digit customer number and 8-digit account number, including leading zeroes.
Registration helpKeep the bill beside you
Both numbers are on the top-right of the water/sewer bill and on the remittance slip.
Payment instructionsSave proof
After paying, save the confirmation, account number, date, amount and payment method. This helps if the account balance does not update as expected.
Check account statusPayment Methods: Which One Should You Use?
| Method | Official detail | Best for | Action link / phone |
|---|---|---|---|
| Online | Visa, MasterCard, Discover credit card; Visa/MasterCard debit card; or e-check. | Most customers who have account numbers ready. | Pay online |
| Automated phone | Call 404-612-6830, option 2. No convenience fee listed for this service. | Users who want card/e-check by phone. | Verify phone-pay option |
| Kiosk | 11575 Maxwell Rd., Alpharetta. Monday–Friday 7:30am–6:30pm; Saturday 7:30am–12pm. No cash. | North Fulton customers near Alpharetta who want a self-service payment stop. | Open kiosk map |
| Allow 5–7 business days. Mail to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. | Non-urgent payments only. | Confirm mailing instructions | |
| In person | 141 Pryor St., Suite 7001, Atlanta, Monday–Friday 8:30am–5pm. Cards, cash, checks and money orders listed. | Customers needing receipt, staff help, cash payment, or account explanation. | Open office map |
| ACH direct payment | Complete ACH application and mail with a voided check showing account and routing numbers. | Customers who want bank-account draft instead of manual payments. | ACH instructions |
Fulton County Water or City of Atlanta Water?
This is the biggest mistake on Fulton water-bill searches. The county and the City of Atlanta do not use the same payment system.
Use Fulton County portal
Use Fulton’s water portal only if your bill is from Fulton County Water and Sewer Billing.
Fulton portalUse Atlanta portal
If your water service is from the City of Atlanta, use the City of Atlanta water account login instead.
Atlanta water loginNorth Fulton clue
Fulton’s start-service page says the county billing division manages accounts for residents in North Fulton, north of the Chattahoochee River.
Check service-area noteStart Fulton County Water Service: What to Submit
The best application depends on who you are: owner, tenant, property manager or realtor. Use the right document set or the account setup can stall.
| Applicant | Required items listed by Fulton County | Where to submit |
|---|---|---|
| Property owner | New Service Application, settlement-statement page and acknowledgment/receipt, or recorded deed; government photo ID; management agreement only if third-party management applies. | New.Service@fultoncountyga.gov or drop-off location. |
| Tenant | New Service Application, first page of lease with owner/tenant info and dates, signature page with both signatures, and valid government photo ID. | Start-service page |
| Property management company | New Service Application, management agreement with owner info, contract dates, signatures, and representative’s government photo ID. | North location or South location listed below. |
| Realtor | New Service Application, listing agreement or proof of assignment with property address, company name and realtor name, plus realtor photo ID. | Open official checklist |
High Fulton County Water Bill? Check Usage, Winter Average and 2026 Rates
A high bill can come from real usage, a leak, irrigation, sewer charges, tiered summer rates or a new-residence winter average.
2026 water tiers
- Tier 1: $4.74 per 1,000 gallons up to 130% of base usage.
- Tier 2: $5.91 per 1,000 gallons from 131% to 200%.
- Tier 3: $9.47 per 1,000 gallons over 200%.
Inside leak check
- Running toilet.
- Dripping faucet or tub.
- Water heater leak.
- Ice maker, humidifier or softener line.
Irrigation and sewer
- Summer use can enter higher tiers.
- Outdoor readings are combined in baseline winter usage.
- Irrigation meters are not subject to sewer charges.
High-bill call script
Fulton County Leak Adjustment: Practical Steps
Confirm it qualifies
Fulton says adjustments may be available for leaks classified as non-routine and not preventable by proper maintenance.
Read adjustment rulesRepair first
Submit the request after the leak repair is complete. A plumber or contractor repair bill should accompany the request.
Open request pageIf you repaired it yourself
Fulton says to include a receipt for materials purchased if you repaired the leak yourself.
Email adjustment requestPlan for partial relief
The form is not a guarantee. If credit is issued, Fulton says it reflects within two billing cycles and usually reduces, not eliminates, the bill.
Confirm limitsEmergency Water and Sewer Numbers in Fulton County
Use the correct number. Drinking-water responsibility changes by area, and sewer numbers are different for North and South Fulton.
| Problem | Area | Official number | What to say |
|---|---|---|---|
| Drinking water emergency | North Fulton, north of the Chattahoochee River | 770-640-3040 | Name, phone, exact location, visible issue, nearby cross street. |
| Sewer emergency | North Fulton | 404-612-3061 | Describe backup, overflow, manhole issue, odor, or street location. |
| Sewer emergency | South Fulton | 404-612-3163 | Give location and whether the issue affects street, yard, home, or business. |
| Drinking water concern | Sandy Springs / South Fulton areas served by Atlanta | 404-658-7220 | Confirm whether your property is served by Atlanta Watershed. |
| Billing issue | Fulton County water billing | 404-612-6830 | Use customer number, account number, service address, amount and due date. |
Irrigation Meter: When It Can Lower Sewer-Related Costs
Why it matters
Fulton explains that irrigation water usually goes into soil rather than back into the sewer system, so a dedicated irrigation meter is not subject to sewer charges.
Official irrigation meter pageWho to contact
The irrigation meter page lists Public Works at 404-612-3421 or swpermits@fultoncountyga.gov. A Fulton FAQ also lists a contact at 404-612-0883.
Email Public WorksApproximate cost
Fulton’s Water Services FAQ lists the approximate cost for meter and installation as $2,385.
See Water Services FAQFulton County Water Billing Map and Visit Plan
Use the Government Center map when you need in-person payment, cash payment, account help, or document drop-off at the South location.
Bring
Water bill, 8-digit customer number, 8-digit account number, ID, payment method, leak documents or service documents if needed.
Ask before leaving
“Is my account current now, when will the payment show online, and is any remaining balance or adjustment still pending?”
Use Alpharetta kiosk carefully
The kiosk at 11575 Maxwell Rd. is card/e-check only and does not accept cash payments.
Official Fulton County Water Bill Links
Fulton County Water Bill FAQ
How do I pay my Fulton County water bill online?
Use the official Fulton County water billing portal. First-time users need the 8-digit customer number and 8-digit account number from the top-right of the bill or remittance slip.
What is the Fulton County water bill phone payment number?
Call 404-612-6830 and select option 2. Fulton County lists automated payment by e-check, debit card or credit card with no convenience fee for that phone service.
Can I pay at a Fulton County water bill kiosk?
Yes. The self-service kiosk is at 11575 Maxwell Rd., Alpharetta, GA 30009. Fulton lists Monday–Friday 7:30am–6:30pm and Saturday 7:30am–12pm. The kiosk does not accept cash.
Where do I mail a Fulton County water bill payment?
Mail payments to Water and Sewer Billing and Collections, P.O. Box 105300, Atlanta, GA 30348-5300. Fulton says to allow 5–7 business days for delivery by the due date.
Where can I pay a Fulton County water bill in person?
In-person payments are accepted Monday–Friday, 8:30am–5pm, at Fulton County Government Center, 141 Pryor St., Suite 7001, Atlanta, GA 30303.
Is the Fulton County portal for City of Atlanta water customers?
No. Fulton says its payment instructions are for Fulton County water customers only. If you receive water service from the City of Atlanta, use the City of Atlanta water account login.
Why can’t I register a new Fulton water account online yet?
The portal help page says new customers may need to wait until the initial bill is generated before registering for online access. Depending on the billing cycle, this can take up to 60 days.
Can Fulton County adjust a high bill after a leak?
Possibly. Adjustments may be available for qualifying non-routine leaks not preventable by proper maintenance. The leak must be repaired, and documentation such as a repair bill or materials receipt must be submitted.
How long does a Fulton leak adjustment credit take?
Fulton says the form is not a guarantee. If a credit is issued, it will be reflected within two billing cycles and usually reduces, not eliminates, the bill.
What are the main 2026 Fulton County water rate details?
For 2026, Fulton lists a 5/8-inch or 3/4-inch water service charge of $11.25 per bill, water tiers of $4.74, $5.91 and $9.47 per 1,000 gallons during the conservation-rate period, and sewer volume charge of $8.98 per 1,000 gallons.