Greenville Water Bill Pay Help Center for Online Payment, Phone Pay, AutoPay and High Bills
This guide helps Greenville Water customers pay a bill, find the Paymentus login, make a one-time payment, set up AutoPay, use the 24/7 phone system, visit the drive-up window, mail a payment, report a leak, or request help if the bill is hard to pay.
Each step includes the official action link or phone number beside the instruction, so you can finish the task without guessing which Greenville payment page is safe.
Fast answer: Greenville Water customers can pay through Paymentus using a one-time payment or My Account, call the automated payment system at 864-241-6000 24/7, pay in person at 407 W Broad St., Greenville, SC 29601, use the downtown drive-up window, use CheckFreePay locations, drop a payment in the night depository, or mail payment to P.O. Box 687, Greenville, SC 29602.
Posting tip: Paymentus says one-time payments made before midnight post next day; payments after midnight post within 48 hours. Always save the confirmation number.
Greenville Water Bill Quick Facts
Greenville Water Action Board: Click the Right Official Link
Start here. Each card is built for a real user task and includes the official action link or phone number.
I need to pay now
Use Paymentus for one-time payment. You need your account number from the paper bill.
Pay with PaymentusI want to manage bills and AutoPay
Use My Account to view current bill, sign up for AutoPay, see bill/payment history, and edit account details.
Open My AccountI want to pay by phone
Call Greenville Water’s automated payment system at 864-241-6000. It is available 24/7.
Verify phone payI need billing or login help
Call Greenville Water at 864-241-6000. For Paymentus login issues, call 1-800-420-1663.
Contact Customer ServiceI cannot pay the bill
Check Greenville Water’s financial-assistance partners before the account reaches disconnection status.
Find assistanceI have no water, a leak, or low pressure
Call 864-241-6000. During normal hours it reaches Greenville Water; after hours it connects to the answering service.
Emergency instructionsHow to Pay a Greenville Water Bill Online
Open the official Paymentus portal
Use the Greenville Water Paymentus page, not a search ad or third-party page.
Open official portalChoose one-time payment or login
One-time payment works without registering. My Account lets you view bills, AutoPay, history, and account details.
See official payment optionsPick payment method
Paymentus lists eCheck/bank account, credit/debit card, PayPal, PayPal Credit, Venmo and Google Pay on the one-time payment page.
Choose payment methodSave confirmation
Payments before midnight post next day; payments after midnight may post within 48 hours. Save the confirmation number.
Pay and save proofPhone, Office, Drive-Up, Mail and Drop Box Payment Options
| Payment path | Official detail | Best for | Action link / instruction |
|---|---|---|---|
| Pay by phone | Automated payment system available 24/7 at 864-241-6000. | Customers who prefer phone payment. | Verify phone pay |
| Main office | 407 West Broad Street, Greenville, SC 29601. | Receipt, complex account help, service questions. | See map below |
| Drive-up window | Open 8am-5pm Monday-Friday, window faces Hyde Street downtown. | Quick in-person payment without parking. | Official drive-up note |
| Drop box / night depository | Located beside the drive-up window; payments process the following business day. | After-hours non-urgent payment drop-off. | Drop-box FAQ |
| Mail to P.O. Box 687, Greenville, SC 29602. | Non-urgent check or money order payment. | Mailing detail | |
| CheckFreePay | Local stores participating in CheckFreePay network may accept payment. | Cash payment outside the main office. | Find CheckFreePay location |
AutoPay, Paperless Billing and Paymentus Account Help
AutoPay
Paymentus My Account lets you sign up for AutoPay and manage bill/payment history.
Set up AutoPayPaperless billing
Use Greenville Water’s online account tools to manage account details and reduce missed paper bills.
Open My AccountLogin trouble
If you have customer/account numbers but cannot register or log in, Paymentus support is listed at 1-800-420-1663.
Paymentus loginStart, Stop or Move Greenville Water Service
Use the online form
Greenville Water provides a Start / Stop / Move service form for service changes.
Start/Stop/Move serviceHave account and service address ready
Prepare customer number/account number, service address, move date, contact details and identity information.
Contact Customer ServiceKnow when deposit may be required
Residential deposits may apply after certain non-payment, cut-off, unpaid final bill or returned-check situations.
Read deposit FAQCommercial accounts
Greenville Water says commercial new applicants require deposits, and cash-only rules can apply after returned checks.
Commercial FAQIf Your Greenville Water Service Was Disconnected
Call during business hours
Contact Customer Service at 864-241-6000, Monday-Friday, 8am-5pm, to arrange restoration.
Customer ServiceAfter-hours issue
For water-related emergencies or urgent service issues after hours and holidays, call 864-241-6000 to connect with the answering service.
After-hours helpDeposit may be required
Residential deposit rules can apply after cut-off for non-payment, repeated non-payment status, returned checks or unpaid final bills.
Read deposit rulesUse this call script
Greenville Water 2026 Rates: City vs Outside City
Greenville Water’s 2026 rates took effect January 1, 2026. For many residential users, the two numbers to understand are the monthly base charge and the volumetric charge per 1,000 gallons.
| Meter size | Monthly base charge inside City | Monthly base charge outside City | Volumetric rate inside / outside City |
|---|---|---|---|
| 5/8″ | $5.97 | $8.23 | $1.93 / $2.68 per 1,000 gal |
| 5/8″ with 1″ connection | $8.95 | $12.34 | $1.93 / $2.68 per 1,000 gal |
| 1″ | $14.90 | $20.55 | $1.93 / $2.68 per 1,000 gal |
| 1-1/2″ | $29.78 | $41.07 | $1.93 / $2.68 per 1,000 gal |
| 2″ | $47.64 | $65.69 | $1.93 / $2.68 per 1,000 gal |
| 3″ | $95.27 | $131.37 | $1.93 / $2.68 per 1,000 gal |
| 4″ | $148.86 | $205.28 | $1.93 / $2.68 per 1,000 gal |
| 6″ | $297.70 | $410.53 | $1.93 / $2.68 per 1,000 gal |
| 8″ | $476.34 | $656.84 | $1.93 / $2.68 per 1,000 gal |
| 10″ | $684.72 | $944.21 | $1.93 / $2.68 per 1,000 gal |
| 12″ | $1,283.55 | $1,769.45 | $1.93 / $2.68 per 1,000 gal |
2026 bill impact example
Greenville Water says a household using 3,000 gallons would see a 2026 rate-change increase of about $0.79.
Read 2026 rate changeResidential base charge note
For single-family and multi-family residential accounts, base charges are applied per residential dwelling unit.
Open rate tableHigh Greenville Water Bill: Leak Check Before You Pay More
Observe the meter
Read the water meter and note the clock-style hand position. Wait at least 15 minutes without using water.
Official leak-check FAQCheck if the hand moved
If the hand moved while no water was used, check all faucets and fixtures for visible leaks.
Leak instructionsDo the toilet dye test
Add food coloring to the tank, do not flush, and wait at least one hour. Color in the bowl means a leak.
Toilet leak testCheck underground service line
Turn off water at the house cut-off. If the outside meter still runs, the leak may be between the meter and the house.
Underground leak stepsHigh-bill call script
Meter, Service Line and Meter Test Rules
Where is the meter?
Greenville Water says meters are outside, usually in the right-of-way near the street.
Meter FAQWho repairs the service line?
Greenville Water maintains the water line to the outlet side of the meter. The line leaving the meter is the customer’s responsibility.
Service line FAQMeter test fee
Greenville Water lists a $60 testing charge if the meter is within accuracy limits. If the meter is not within limits, Greenville Water covers the test cost.
Rate and fee pageGreenville Water Financial Assistance
If you are struggling to pay the bill, Greenville Water lists partner agencies that may help customers experiencing financial hardship.
SHARE / SC Stay Plus
Greenville Water lists SHARE and SC Stay Plus assistance resources for customers facing housing and utility hardship.
Open assistance listUnited Way SC 2-1-1
SC 2-1-1 helps individuals find health and human-service assistance across South Carolina.
Open SC 2-1-1Local crisis help
Greenville Water lists GCHRC, Salvation Army Greenville and United Ministries Crisis Assistance as possible resources.
See partner linksReport a Leak, Line Rupture, No Water or Outage
Normal hours
Call 864-241-6000, Monday-Friday, 8am-5pm, for leaks, line ruptures, loss of service or water-related issues.
Emergency pageAfter hours / holidays
Call 864-241-6000 to connect with Greenville Water’s after-hours answering service.
After-hours instructionsOutage map
Use the Water Outages map to check current system outages and report an outage if needed.
Open outage mapWater Saving Tips That Can Lower Future Bills
Low-flow showerhead
Switching to a low-flow showerhead is one of Greenville Water’s listed conservation tips.
Shorter showers
Shorten showers by one to two minutes to reduce household water usage.
Toilet habits
Avoid using the toilet as a wastebasket and check for toilet leaks with food coloring.
Turn off taps
Turn off water when brushing teeth and use only enough water when shaving.
Greenville Water Office Map and Visit Plan
Greenville Water’s main office is at 407 W Broad St., Greenville, SC 29601. Office hours are Monday-Friday, 8am-5pm. The site lists parking deck clearance at 7 feet and drive-thru clearance at 8 feet 6 inches.
Bring for payment
Bill, account number, confirmation proof, cash/check/money order details, and ID if account help is needed.
Use drive-up smartly
The drive-up window faces Hyde Street. Check vehicle clearance before using large trucks or roof racks.
Drop-box warning
Night depository payments process the following business day, so do not rely on it for last-minute restoration issues.
10 Greenville Water Bill Attributes With Direct Answers
| Attribute | Direct answer | Official action |
|---|---|---|
| Online payment | Use Paymentus for one-time payment or My Account. | Pay online |
| Payment methods | Paymentus lists eCheck/bank, card, PayPal, PayPal Credit, Venmo and Google Pay. | Choose method |
| Phone payment | Call 864-241-6000; automated phone pay is available 24/7. | Phone pay details |
| Customer Service | Call 864-241-6000, Monday-Friday, 8am-5pm. | Contact Customer Service |
| Main office | 407 W Broad St., Greenville, SC 29601. | View map |
| Mailing address | P.O. Box 687, Greenville, SC 29602. | Mail instructions |
| Drop box | Beside the drive-up window; processed the following business day. | Drop-box FAQ |
| Emergency | Call 864-241-6000 for leaks, line ruptures, loss of service or water-related issues. | Emergency page |
| Assistance | Greenville Water lists financial-assistance partners for customers in hardship. | Assistance page |
| Meter test | $60 if the meter tests within accuracy limits; Greenville Water covers the test if the meter is outside limits. | Rates and fees |
Official Greenville Water Links
Greenville Water Bill Pay FAQ
How do I pay my Greenville Water bill online?
Use the official Paymentus portal linked by Greenville Water. You can make a one-time payment without registering or log in to My Account for bill history, payment history, AutoPay and account details.
What payment methods does Greenville Water accept online?
Paymentus lists eCheck/bank account, credit or debit card, PayPal, PayPal Credit, Venmo and Google Pay options for one-time payment.
What is the Greenville Water pay-by-phone number?
Call 864-241-6000. Greenville Water says the automated payment system is available 24 hours a day, 7 days a week.
Where can I pay in person?
You can pay at the Greenville Water main office at 407 W Broad St., Greenville, SC 29601, use the drive-up window facing Hyde Street, use participating CheckFreePay locations, or use the drop box beside the drive-up window.
Where do I mail a Greenville Water payment?
Mail payments to Greenville Water, P.O. Box 687, Greenville, SC 29602. Do not mail cash.
When do Paymentus payments post?
Paymentus says payments made before midnight post to the account the next day, while payments made after midnight post within 48 hours. Each payment provides a confirmation number.
Who do I call if I cannot register or log in to Paymentus?
Call Greenville Water at 864-241-6000 during normal business hours. If you know your customer number and account number but still have login trouble, Paymentus support is listed at 1-800-420-1663.
What should I do if my Greenville Water service is disconnected?
Contact Greenville Water Customer Service during regular business hours at 864-241-6000 to arrange restoration. Deposit rules may apply depending on non-payment, returned checks, or unpaid final bill history.
How do I check for a leak before calling?
Read the meter, wait at least 15 minutes without using water, and check whether the hand moved. For toilets, add food coloring to the tank, do not flush, and wait at least one hour to see if color appears in the bowl.
Does Greenville Water help with financial hardship?
Greenville Water lists financial-assistance partners including SHARE/SC Stay Plus, SC 2-1-1, GCHRC, Salvation Army Greenville and United Ministries Crisis Assistance.