Gwinnett Water Bill Help Center for QuickPay, New Account Numbers, Leaks and Shutoff Notices
This page is for Gwinnett County Water Resources customers who need to pay a bill, use the new 9-digit account number, make a QuickPay payment, start or stop service, fix a high bill, request a leak adjustment, or get help before disconnection.
Start with the action board below. Each task includes the official Gwinnett link, phone number, address, or form inside the step, so you can move from problem to action without reading a long article first.
Fast answer: Gwinnett County Water Resources customers can pay online by login or QuickPay, pay by automated phone at 678-376-6800, mail a check to P.O. Box 105023, Atlanta, GA 30348-5023, pay at Western Union, or pay in person at 684 Winder Highway NE, Lawrenceville, GA 30045. Customer Care is available Monday–Friday, 8am–5pm, excluding holidays.
New account number warning: Gwinnett’s new water bill payment website uses a new 9-digit account number. You may need the new account number for QuickPay, bank bill pay, Western Union, automated phone payment, or a new online profile.
Gwinnett Water Bill Quick Facts
Gwinnett Water Bill Action Board: Use the Right Official Link
Most people are trying to complete one specific task. Start here and choose the action that matches your situation.
I need to pay right now
Use the official Pay My Bill page, then choose login or QuickPay. QuickPay uses your new account number.
Open Pay My Bill QuickPayI need account login help
Use the new 9-digit account number from your bill, email, or mailed letter. If you cannot find it, call Customer Care.
Read account FAQ Call 678-376-6800I want to start water service
Gwinnett connects Monday–Friday, 8am–5pm, can schedule up to 14 days ahead, and does not offer same-day service.
Start service instructionsI am past due or near shutoff
Call first if paying on the day of scheduled disconnection, especially if using Western Union or a slower payment method.
Call Customer Care Past-due FAQMy bill is unusually high
Compare usage to last month and last year, run a leak test, then request adjustment only if eligible and repaired on time.
Leak detection stepsI need payment help
WRAP has ended, but Gwinnett lists local organizations and says to call 678-602-4559 before service disconnection if you need extra time.
Assistance resources Call extension helpHow to Pay a Gwinnett County Water Bill Online
Open the official Gwinnett payment page
Start from GwinnettCounty.com or the official Pay My Bill page. Do not search random ads for “Gwinnett water bill pay.”
Open official pageUse the new 9-digit account number
The new account number appears on your bill, in the mailed letter, in email, and in the new payment website. Customer Care can help locate it.
New account FAQSave payment proof
Keep the receipt, confirmation, date, payment amount, account number, and screenshot until the payment appears in your account.
Call if urgentGwinnett Water Bill Payment Methods: Which One Should You Use?
| Payment method | Official detail | Best for | Action link / next step |
|---|---|---|---|
| Online login | Pay bill, set up automatic payments, paperless billing, stop/transfer service, update information and view up to 18 months of billing history. | Customers who want full account management. | Log in online |
| QuickPay | QuickPay remains available and uses the new account number. | Fast one-time payment. | Use QuickPay |
| Automated phone payment | Call 678-376-6800 and follow voice prompts. Automated phone payments can take 24–48 hours to post. | Customers who prefer phone card payment. | Call 678-376-6800 |
| Mail payment coupon and check with account number to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Allow up to three business days for mailing and processing. | Non-urgent check payments. | Mail early; do not use for shutoff-day payment. | |
| Western Union Quick Collect | Bring the Gwinnett water bill to Western Union. Allow up to three days for processing; convenience fees apply. | Customers who need a retail cash payment option. | Read Western Union instructions |
| In person / drive-thru | Cash, check, money order, debit and credit card accepted at 684 Winder Highway NE, Lawrenceville, GA 30045, Monday–Friday, 8am–5pm. | Customers who need direct receipt or in-person account help. | See map and visit plan |
Start, Stop or Transfer Gwinnett Water Service
Start service online or by request
Gwinnett connects service Monday–Friday from 8am–5pm, can schedule up to 14 days ahead, and does not offer same-day service.
Start service sectionPlan two business days
Gwinnett says to allow up to two business days for the request to be completed. Routes are scheduled each morning based on prior orders.
Call before schedulingUnderstand the $25 activation fee
The non-refundable residential activation fee is $25, including transfer of service when one account is closed and a new account is opened.
Check start-service rulesStop or transfer before moving
Until the account is closed or disconnected, the current account owner remains responsible for consumption, base fees, and invoices.
Log in to stop/transferPast Due, Scheduled Disconnection or Reconnection
If a bill is past due, focus on timing. Some payment methods can take days to post, and standard reconnection is usually next business day unless same-day reconnection is requested and available.
Read the past-due message
Gwinnett says past-due bills include a disconnection date message and past-due accounts also receive a postcard with the disconnection date.
Open past-due FAQCall if paying on shutoff day
If paying through Western Union on the day of scheduled disconnection, Gwinnett says to call Water Resources to confirm payment.
Call Customer CareKnow the reconnection rule
Standard reconnection is next business day. Same-day reconnection can be requested until 4pm Monday–Friday, excluding holidays, and is subject to availability.
Reconnection FAQAvoid meter tampering
Cutting the zip tie or padlock is meter tampering. The official fee schedule lists $250 for first occurrence and higher fees for repeat occurrences.
Open fee scheduleUse this call script
Gwinnett Water Rates, Fees and Calculator
Gwinnett bills by 1,000-gallon usage blocks and provides an online calculator. The 2025 rate schedule is still the official table currently linked from the county calculator page during this lookup.
| Residential rate item | Official schedule amount | What it means for your bill |
|---|---|---|
| 3/4-inch base water charge | $7.50 | Common residential meter-size base water charge. |
| Base sewer charge | $7.50 | All sewer accounts are charged a monthly sewer base fee and a water base fee. |
| Water Tier 1 | $5.78 per 1,000 gallons, 0–8,000 gallons | First usage tier. |
| Water Tier 2 | $8.67 per 1,000 gallons, 8,001–12,000 gallons | Usage above 8,000 gallons gets more expensive. |
| Water Tier 3 | $11.56 per 1,000 gallons, 12,001+ gallons | High use, irrigation, leaks, pools, and landscaping can hit this tier. |
| Sewer usage charge | $9.43 per 1,000 gallons of water used | Sewer can be a major part of a high bill. |
| Late charge | 10% of unpaid balance | Past-due accounts can get more expensive quickly. |
| Restore water service after non-payment lockoff | $25 | Separate from any same-day reconnection charge. |
| Same-day reconnection charge | $75 | Subject to availability, Monday–Friday, 8am–4pm. |
Simple Gwinnett Water Bill Estimate Tool
Use this for a quick residential planning estimate only. The official calculator is the source of truth for exact account billing.
Estimate uses listed residential tiers: water Tier 1 $5.78 up to 8,000 gallons, Tier 2 $8.67 from 8,001–12,000, Tier 3 $11.56 above 12,000; sewer $9.43 per 1,000 gallons; sewer base $7.50 when sewer is selected.
High Gwinnett Water Bill? Check Usage, Season and Leaks
Gwinnett says common high-bill causes include more guests, landscaping, pressure washing, plumbing repairs, seasonal habits, summer watering, pool filling, and winter family visits. If none fits, test for a leak.
Compare bill history
- Look at the consumption history on the bill.
- Compare to last month.
- Compare to the same month last year.
- Check if usage jumped before calling.
Run the two-hour leak test
- Turn off all water-using appliances.
- Tell everyone not to use water for two hours.
- Read or photograph the meter.
- If it changes, a leak is likely.
Test the toilet
- Add food coloring to the toilet tank.
- Do not flush.
- Wait 30 minutes.
- Color in the bowl means a leak.
Leak, Pool Fill and Sod Adjustment Rules
| Adjustment type | Official rule | Practical next step | Official action |
|---|---|---|---|
| Leak adjustment | Available on eligible water/sewer accounts once in a 12-month period. Repair must be made within three months of increased consumption, and request must be made within three months of repair date. | Repair first, keep proof, then submit request quickly. | Open FAQ / form links |
| Pool fill sewer adjustment | For sewer charges only; available for newly constructed pool, repaired pool refill, or refill once every five years. Only one billing cycle adjusted. | Record fill date, repair or construction details, and billing cycle. | Check pool adjustment |
| Sod adjustment | Gwinnett links to leak adjustment and builder sod adjustment request forms. | Use the correct form depending on customer or builder situation. | Find sod forms |
| Customer-side leak | Gwinnett says leaks between the meter and house or inside the house are customer responsibility. | Call a plumber, repair quickly, document repair date and invoice. | Leak test steps |
Gwinnett Water Bill Assistance and Extra-Time Help
Gwinnett says the Water Resources Assistance Program has ended, but local organizations may help, and customers who need extra time should contact Customer Care before service disconnection.
Need extra time?
Gwinnett says to contact a Customer Care representative at 678-602-4559 before service disconnection if you need extra time to pay.
Call 678-602-4559County resource connection
Gwinnett Health and Human Services can help connect residents with available county resources.
Call 770-822-8850Local nonprofits
Gwinnett lists local organizations for utility payment assistance. Eligibility and funding availability vary by provider.
Open assistance page| Organization | Phone | ZIP / service note |
|---|---|---|
| Partnership for Community Action / LIHWAP | 404-929-2500 | Listed on Gwinnett utility payment resources PDF. |
| Lilburn Cooperative Ministry | 770-931-8333 | ZIPs 30047, 30084, 30087 listed. |
| Neighborhood Cooperative Ministry | 770-263-8268 | ZIPs 30071, 30360, 30084, 30092, 30093 listed. |
| North Gwinnett Cooperative Ministry | 770-271-9793 | ZIPs 30024, 30518, 30519 listed. |
| Southeast Gwinnett Cooperative Ministry | 770-985-5229 | ZIPs 30078, 30039, 30017, 30052 listed. |
| Salvation Army Lawrenceville Corps | 770-724-1677 | Funding and eligibility can change. |
| St. Vincent de Paul Georgia | 678-892-6163 | Utility assistance resource listed by Gwinnett. |
Gwinnett Water Payment Scam Warnings
Federal credits scam
Gwinnett warns about scams claiming the president or federal government is applying utility credits. Do not give personal or financial information to unknown people.
Read scam warningWrong domain scam
Gwinnett says the shortcut URL is Gwinnetth2o.com. A non-affiliated site using a zero instead of the “o” is not owned by Gwinnett Water Resources.
Use official payment pageGwinnett Water Resources Office Map and Visit Plan
For in-person payments or Customer Care, Gwinnett lists 684 Winder Highway NE, Lawrenceville, GA 30045, Monday–Friday, 8am–5pm, excluding holidays.
Bring
Water bill, new 9-digit account number, service address, photo ID, payment method, and shutoff notice if applicable.
Ask before leaving
“Is my account current, is a disconnection date still active, and do I need any additional payment or reconnection request?”
Use dispatch for water quality
For water taste, smell, discoloration, full meter box, or active water concerns, call 24/7 Dispatch at 678-376-7000.
Official Gwinnett Water Bill Links
Gwinnett County Water Bill FAQ
How do I pay my Gwinnett County water bill online?
Use the official Gwinnett County Pay My Bill page, then choose account login or QuickPay. QuickPay uses the new 9-digit account number shown on your water bill, email or mailed activation letter.
What is the Gwinnett Water Resources phone number?
Call Customer Care at 678-376-6800 for billing, payment, account, start/stop service and general water bill questions. Customer Care representatives are available Monday through Friday, 8am to 5pm, excluding holidays.
Can I pay my Gwinnett water bill by phone?
Yes. Call 678-376-6800 and follow the automated voice prompts. Gwinnett says automated phone payments can take 24 to 48 hours to post to the account.
Where do I mail a Gwinnett County water bill payment?
Mail the payment coupon and check with your account number to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Gwinnett says to allow up to three business days for mailing and processing.
Where is the Gwinnett Water Resources office for in-person payments?
Gwinnett lists in-person and drive-thru payments at 684 Winder Highway NE, Lawrenceville, GA 30045, Monday through Friday, 8am to 5pm, excluding holidays.
What should I do if my Gwinnett water bill is high?
Compare the consumption history on the bill to last month and the same month last year. Then check for seasonal use, guests, landscaping, pool filling, pressure washing, plumbing repairs, or leaks. If no normal cause fits, run the two-hour meter test and toilet dye test.
Does Gwinnett County offer leak adjustments?
Yes, for eligible water and sewer accounts. Gwinnett says the adjustment is available once in a 12-month period, the repair must be made within three months of increased consumption, and the request must be made within three months of the leak repair date.
What happens if my Gwinnett water service is disconnected?
Standard reconnection is next business day. Same-day reconnection can be requested until 4pm Monday through Friday, excluding holidays, with an additional charge and subject to availability.
Does Gwinnett charge a fee to pay online?
No. Gwinnett says it never charges customers a fee to pay online or through the automated phone service. Western Union payments may include convenience fees paid directly to Western Union.
Who do I call for water quality, discoloration or a full meter box?
Call Gwinnett Water Resources 24-hour Dispatch at 678-376-7000 for water quality questions, discoloration, taste or smell concerns, a full meter box, leaks or active water concerns.