Jefferson Parish Utility Bill Help Center for Water Payments, High Bills, New Service and Emergency Lines
This guide is for Jefferson Parish customers who need to pay a utility bill, use the Paystar portal, understand the phone menu, find East Bank or West Bank drop boxes, mail a payment, start or transfer service, schedule a billing appointment, check a high bill, request a leak adjustment, or report a water problem after hours.
Jefferson Parish utility bills can include more than water. The official parish page explains that the bill may include water usage and service, sewer usage and service, garbage, mosquito control, recreation, and the Louisiana safe-water fee.
Fast answer: Jefferson Parish customers can pay a utility bill online through the official Paystar portal, by phone through the automated system, by mail to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007, with MoneyGram code 19171, with CheckFreePay code 70181-0007, or by check/money order drop box at 4500 Westbank Expressway, Marrero, LA 70072 or 1221 Elmwood Park Boulevard, Jefferson, LA 70123.
Best first move: use the official parish payment page first, then go to Paystar. If your account number, service address, bill amount, leak adjustment, new service, transfer, or payment posting looks wrong, call Utility Customer Service at 504-736-6060 during weekday office hours.
Jefferson Parish Water Bill Quick Facts
Jefferson Parish Utility Bill Action Board
Pick the issue first. Every card below gives the official action path, phone number, code, address, or form.
I need to pay online
Start from the official Jefferson Parish Pay Utility Services Bill page, then use the Paystar portal to pay your utility account.
Open pay pageI need phone payment
Call customer service and press 1 for the automated payment system. Press 2 for customer relations and water concerns.
Call 504-736-6060I need new service
Complete the online new-service application. For same-day service, all required information and payment must be received by 2:00 p.m.
New service guideI have a leak or high bill
Do the meter and toilet tests, keep repair receipts, then ask Utility Services about leak-adjustment eligibility.
Leak resourcesI need to dispute billing or transfer service
Schedule an online appointment for billing disputes or starting, canceling and transferring service.
Schedule appointmentI have no water or a broken water line
During business hours call 504-736-6060. After hours, call East Bank 504-838-4363 or West Bank 504-349-5081.
Report a problemHow to Pay a Jefferson Parish Utility Bill Online
| Online step | Official detail | Why it matters | Official action |
|---|---|---|---|
| Start from parish page | Jefferson Parish lists Paystar as the online payment portal for utility bills. | Avoids wrong bill-pay pages and keeps users on the official path. | Official pay page |
| Use Paystar | The parish says Paystar lets payers quickly find their account and balance due using information from the bill. | Use the account details from the actual utility bill before submitting payment. | Paystar info |
| Create account if useful | Paystar account features include multiple accounts, AutoPay by card or bank, payment history, eBill, stored payment methods, email/text notifications. | Best for homeowners, landlords, and customers managing more than one property. | Portal benefits |
| Pay without confusion | Utility account numbers are normally printed on the bill; the bill calculator says account numbers are 12 to 13 digits. | Wrong account number can send payment to the wrong address account. | Account number note |
| Save confirmation | Keep Paystar receipt or screenshot until the account balance updates. | Needed if you are close to a deadline or paid after receiving a notice. | Call if balance looks wrong |
Jefferson Parish Water Bill Phone Menu
Press 2
Speak to customer relations. Use this for express payment, opening a new account, transfer service, or broken waterline concerns.
Customer relationsMail, MoneyGram, CheckFreePay and Drop-Box Payment Options
| Payment method | Official detail | Best use | Action |
|---|---|---|---|
| MoneyGram | Use code 19171. | Good for customers using a participating MoneyGram location. | Payment codes |
| CheckFreePay | Use code 70181-0007. | Good for customers paying through a CheckFreePay location. | CheckFreePay code |
| Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007. | Use only when the payment is not urgent. Include account details clearly. | Mailing address | |
| West Bank drop box | 4500 Westbank Expressway, Marrero, LA 70072. No cash; money order or checks only. | Best for after-hours West Bank non-cash payments. | See map section |
| East Bank drop box | 1221 Elmwood Park Boulevard, Jefferson, LA 70123. No cash; money order or checks only. | Best for East Bank non-cash drop-box payment. | See map section |
Apply for New Jefferson Parish Water / Utility Service
The official parish new-service page says customers must complete the new-service application form. After review, the customer receives an email with further instructions. For same-day service, all required information and payment must be received by 2:00 p.m.
| New-service item | Official detail | Practical move | Official action |
|---|---|---|---|
| Application | Complete the online application for new service. | Submit early if you need same-day activation. | Apply for new service |
| Same-day deadline | All required information and payment must be received by 2:00 p.m. | Do not wait until late afternoon on move-in day. | Same-day rule |
| Residential 3/4-inch meter | Deposit $180, installation $400, sewerage PIF $550, total $1,130. | Most single-family users should confirm meter size before budgeting. | Deposit table |
| Residential 1-inch meter | Deposit $225, installation $500, sewerage PIF $800, total $1,525. | Higher meter size means higher setup cost. | 1-inch cost |
| Residential 2-inch meter | Deposit $300, installation $700, sewerage PIF $2,000, total $3,000. | Confirm whether this applies before paying. | 2-inch cost |
| Residential information required | First and last name, valid Social Security number, date of birth, and previous address. | Have personal information ready before submitting. | Required info |
| Close, disconnect or transfer | Closing/disconnecting service requires valid state ID, driver’s license, or passport. Transfer may need lease or act of sale if the new account is active. | Prepare ID and property documents before scheduling. | Schedule service appointment |
Billing Dispute, Start, Cancel or Transfer Service Appointment
Schedule online
Jefferson Parish lets customers schedule an online appointment to speak with Utility Services about billing disputes or starting, canceling and transferring service.
Schedule appointmentWednesday appointments
Limited in-person appointments are available every Wednesday at the General Government Building, 200 Derbigny Drive, Gretna, LA 70053.
See Gretna mapFriday appointments
Limited in-person appointments are available every Friday at the Joseph S. Yenni Building, 1221 Elmwood Park Boulevard, Jefferson, LA 70123.
See Jefferson mapHigh Jefferson Parish Water Bill? Leak Checks and Adjustment Rules
Jefferson Parish says bills are for a two-month period and a sudden or unusual increase may indicate a water leak. Utility Services can provide a leak adjustment to customers who made water repairs, but receipts are necessary.
Do the meter test
Turn off all faucets and check the water meter. If it is still running, you may have a leak. Check again after a few hours for slow leaks.
Meter testRun a toilet dye test
Put coffee, coke, tea, or food coloring into the toilet tank. If color appears in the bowl without flushing, the flapper is leaking.
Dye test stepsCheck appliances and wet areas
Check appliances, utility rooms, bathrooms, kitchen, laundry areas, wet walls, ceilings and floors.
Hidden leak checksKeep repair receipts
Jefferson Parish says leak adjustments require receipts for the repair made at the property and are limited to one adjustment in a 12-month period.
Call 504-736-6060Toilet use clue
The parish resource page says average daily toilet flushes use 19 to 24 gallons.
Bath use clue
The resource page says most people use about 30 gallons of water for one bath.
Laundry clue
The page says a washing machine uses about 15 gallons per load.
High-bill call script
Read the Meter and Use the Bill Calculator
| Tool / check | Official detail | How to use it | Official action |
|---|---|---|---|
| Meter reading | Water meters are read from left to right and, for billing purposes, are read in the thousands. | Compare meter movement with billed thousand-gallon usage. | Meter reading guide |
| Low-flow indicator | Constant movement of the low-flow indicator is continuous consumption and may indicate a possible leak. | Use this before calling about a high bill. | Low-flow note |
| Bill calculator | The calculator estimates what a bill could be based on desired consumption. | Use it for bill management, not as a final bill dispute decision. | Bill Calculator |
| Calculator account number | Account numbers are 12 to 13 digits and found on the utility bill. | Enter the correct account number for accurate estimate context. | Account number rule |
| Calculator consumption | Water consumption must be entered in thousands of gallons. Example: enter 5 for 5,000 gallons. | Do not enter 5,000 if the calculator asks for thousands. | Consumption example |
Jefferson Parish Water Bill Assistance
| Assistance item | Official detail | Practical move | Official action |
|---|---|---|---|
| Program purpose | JeffCAP CSBG Water Program provides financial assistance for eligible low-income individuals and families needing help with water bills when available. | Check current status before relying on it. | CSBG programs |
| Payment type | When available, assistance is a one-time hardship payment paid directly to the Jefferson Parish Water Department. | Do not expect cash to be paid to the customer. | Water program details |
| Basic eligibility | Requires CSBG income eligibility, Jefferson Parish residency, 90-day follow-up agreement, and the water bill in the applicant’s name. | Gather proof before appointment. | Eligibility details |
| Documents | Current Louisiana ID/driver’s license, Social Security cards for household members, proof of income, proof of address, and other documentation may be required. | Prepare documents for all household members. | Required documentation |
| Appointment | JeffCAP appointments are taken first-come, first-served through the online scheduler. | Check early because funding and appointments are limited. | JeffCAP scheduler info |
Water Outages, Boil Advisories and Emergency Lines
Business-hours water issue
For new service, water turn-on/off, water problems, leaks, bill issues, or website problems, call 504-736-6060 Monday through Friday, 8:30 a.m. to 4 p.m.
Call customer serviceEast Bank after-hours emergency
The East Bank after-hours emergency line for no running water, broken water line, and similar problems is 504-838-4363.
Call East Bank emergencyWest Bank after-hours emergency
The West Bank after-hours emergency line is 504-349-5081.
Call West Bank emergencyRates, Bill Lines and Why the Bill May Include More Than Water
The official payment page explains that utility bills can include water usage/service, sewer usage/service, garbage, mosquito control, recreation, and the LADHH Safe Water Fee. The same page notes that the garbage service fee increased by $5.32 per month because of a contract that started in January 2024, and that water/sewer rates have gradually increased to fund improvements to aging infrastructure.
| Bill item | What it means | Customer action | Official action |
|---|---|---|---|
| Water usage and service | Usage-based and service-related water charges. | Check meter reading, consumption, and leak signs. | Read meter tips |
| Sewer usage and service | Sewer charges may move with water use, so leaks can affect more than one bill line. | Ask if a leak adjustment can reduce a percentage of sewerage usage. | Call 504-736-6060 |
| Garbage service | Garbage appears on the utility bill and has a contract-related increase noted by the parish. | Separate garbage from water before calling about “water bill” increase. | Bill explanation |
| Mosquito control / recreation / safe water fee | Other public-service fees may appear on the same utility bill. | Use the bill calculator and official rate links for current estimate. | Bill calculator |
| Rate improvements | Jefferson Parish says water and sewer rate increases help fund improvements to aging infrastructure. | A 2x–3x jump usually needs usage/leak review, not just rate explanation. | Understanding bill note |
Jefferson Parish Utility Offices and Drop-Box Map Plan
Use the map cards below for payment drop boxes, in-person appointment locations, and official utility service buildings. Always bring the bill, account number, photo ID, confirmation number, lease/act of sale if transferring, and repair receipts if asking about leak adjustment.
East Bank drop box / Friday appointments
1221 Elmwood Park Boulevard, Jefferson, LA 70123. Drop box accepts check or money order only. Friday limited appointments are also listed here.
West Bank drop box
4500 Westbank Expressway, Marrero, LA 70072. Drop box accepts check or money order only; no cash.
Wednesday appointments
General Government Building, 200 Derbigny Drive, Gretna, LA 70053. Limited in-person appointments are listed every Wednesday.
What to ask before leaving
“Is the payment posted to the correct 12–13 digit account, is service safe from interruption, and do I need to submit repair receipts, ID, lease, act of sale, or new-service payment?”
- Use no-cash drop boxes only for check or money order.
- Call 504-736-6060 for billing or service problems.
- Use East/West Bank after-hours lines only for water problems or leaks.
Official Jefferson Parish Utility Links Used in This Guide
Jefferson Parish Water Bill FAQ
How do I pay my Jefferson Parish water bill online?
Start from the official Jefferson Parish Pay Utility Services Bill page and use the Paystar portal. Paystar is the official online payment vendor for Jefferson Parish utility payments.
What is the Jefferson Parish utility customer service phone number?
Call Utility Customer Service at 504-736-6060 for new service, turning water on or off, reporting water problems or leaks, bill problems, water service issues, or website registration issues. Hours are Monday through Friday, 8:30 a.m. to 4 p.m.
What are the Jefferson Parish after-hours water emergency numbers?
For after-hours water problems or leaks, call East Bank 504-838-4363 or West Bank 504-349-5081.
Where do I mail a Jefferson Parish utility payment?
Mail payment to Jefferson Parish Utility Services, P.O. Box 10007, Jefferson, LA 70181-0007. Use online or phone payment if the bill is urgent.
Where are Jefferson Parish utility drop boxes?
The West Bank drop box is at 4500 Westbank Expressway, Marrero, LA 70072. The East Bank drop box is at 1221 Elmwood Park Boulevard, Jefferson, LA 70123. Both locations accept checks or money orders only and do not accept cash.
What MoneyGram and CheckFreePay codes do I use?
For MoneyGram, use code 19171. For CheckFreePay, use code 70181-0007.
How do I apply for new Jefferson Parish water service?
Complete the official new-service application. For same-day service, Jefferson Parish says all required information and payment must be received by 2:00 p.m.
How much is the Jefferson Parish residential water deposit?
The official new-service page lists residential 3/4-inch meter amounts as a $180 deposit, $400 installation, $550 sewerage PIF, total $1,130. Larger meters have higher totals, so confirm meter size before paying.
Can Jefferson Parish adjust a high water bill after a leak?
Possibly. Jefferson Parish says Utility Services can provide a leak adjustment when customers have made water repairs at the property. Receipts are required, and only one leak adjustment is allowed in a 12-month period.
What does a Jefferson Parish utility bill include?
The utility bill can include water usage and service, sewer usage and service, garbage service, mosquito control, recreation service, and a Louisiana safe-water fee. Customers are billed for water and sewer based on usage.