Louisville Water Pure Connect Bill Pay Guide for Payments, Past-Due Help and Account Setup
This page helps Louisville Water customers pay online, use phone payment, mail a check, pay in person, set up AutoPay, request a payment arrangement, understand MSD charges, report no water, or check a high bill caused by leaks.
Every section gives the official action link or phone number beside the step, so users can finish the task without digging through multiple pages or reading generic water-bill advice.
Fast answer: Pay a Louisville Water bill online through the official Pay Bill / Pure Connect path, or use the official payment options for phone, mail, in-person, AutoPay, cash barcode, and Walmart Bill Pay. If the bill is past due or service is subject to disconnection, call (502) 583-6610 or (888) 535-6262 Monday–Friday, 8am–6pm, instead of relying on mail or a slow payment method.
Account-number tip: Louisville Water’s phone payment page asks for the 10-digit account number. If you need your account number, call (502) 583-6610, press 4, and use the lookup option that fits your situation.
Louisville Water Bill Pay Quick Facts
Louisville Water Action Board: Click the Right Official Link
Start here. These are the practical actions most searchers need when they land on a Louisville Water bill-pay page.
I need to pay online
Use Louisville Water’s official Pay Bill path and Pure Connect to pay, view your bill, and track usage.
Pay onlineI want all payment options
Compare Pure Connect, phone, mail, in-person, cash barcode, Walmart Bill Pay, and AutoPay before choosing.
View payment optionsI need to pay by phone
Call 502-583-6610 or 888-535-6262. Have your 10-digit account number and bank/card information ready.
Phone-pay rulesMy bill is past due
Call Customer Care or request a payment arrangement through the automated phone system or Pure Connect.
Payment arrangementI need bill assistance
Drops of Kindness connects eligible customers with payment arrangements, EWRAP, senior discount, and community agencies.
Drops of KindnessI have no water or see water running in the street
Say “emergency” to the phone system. A main break means you can see water running in the street.
Emergency contactHow to Pay a Louisville Water Bill Online
Open the official Pay Bill page
Start from Louisville Water, not a search ad. This is the safest route to Pure Connect and online payment.
Open Pay BillLog in or reset Pure Connect
Louisville Water says the new Pure Connect experience may require existing users to reset the password at first login.
Pure Connect infoReview usage before paying
Pure Connect helps customers pay and track usage. If usage spiked, check the bill and leak section before paying blindly.
Understand billSave the receipt
Keep the confirmation number, account number, amount, payment date, and screenshot—especially if the account was past due.
Ask account questionPay by Phone: Fee, Limits and What to Say
Phone number
Call (502) 583-6610 or toll free (888) 535-6262 and use the automated payment service.
Official phone-pay pageCard limit
Debit/credit phone payments have a $500 limit per transaction, including the $2.50 fee, with up to three $500 card payments per day.
Read card limits| Phone payment type | Have ready | Practical warning |
|---|---|---|
| Checking / savings | 10-digit Louisville Water account number, bank routing number, checking or savings account number. | Read the confirmation number back and save it. |
| Debit / credit card | 10-digit account number and Visa, Mastercard, or Discover card information. | Watch the $500 per-transaction limit, including fee. |
| Disconnection risk | Account number and past-due notice. | If subject to disconnection or already disconnected for 13 days, speak with Customer Care instead of relying only on automated payment. |
Pay in Person, Cash Barcode, Walmart Bill Pay or Mail
| Method | Official detail | Best for | Official link |
|---|---|---|---|
| Corporate HQ | 550 South Third Street, Louisville, KY 40202. Monday–Friday, 8am–4:30pm. After-hours secure night depository box by Third Street doors. | Customers who need direct office payment or account help. | Pay in person |
| Bullitt County office | Shepherdsville City Hall, 634 Conestoga Parkway, Shepherdsville, KY 40165. Monday–Friday, 8am–1pm and 1:30–4pm. | KT Districts 1 & 2 customers. | Satellite office |
| Scan-to-Pay cash barcode | Use Pure Connect or Quick Pay, select cash, choose a store, receive a barcode by email/text, and pay at checkout. Barcode expires after 24 hours. | Customers who want to pay cash at CVS, Walgreens, Kroger, Dollar General and more. | Cash barcode steps |
| Walmart Bill Pay | Use participating Walmart MoneyCenter; provide account number, phone number and identification. Same-day Walmart Bill Pay includes a $2 transaction fee. | Cash, debit, or UCards payment at Walmart. | Walmart steps |
| Mail checks to Louisville Water Company, Attention: Cashiers Office, P.O. Box 32460, Louisville, KY 40232-2460. | Non-urgent payments. | Pay by mail |
Louisville Water AutoPay: Good for Future Bills, Not Today’s Due Bill
How it works
AutoPay deducts the full amount of your bill from a checking or savings account on the bill due date.
AutoPay pageCurrent bill warning
If your bill is due at signup, AutoPay will not go into effect until the next billing period. Pay the current amount manually.
Read AutoPay warningDisconnected account
If subject to disconnection or already disconnected for 13 days, call Customer Care before relying on AutoPay setup.
AutoPay disconnect notePast-Due Louisville Water Bill or Disconnect Notice: What to Do Today
Check the bill front page
If the account balance appears in red, Louisville Water says that means it is past due.
Read bill guideCall before paying slowly
Call 502-583-6610 or 888-535-6262 Monday–Friday, 8am–6pm if disconnection is possible.
Contact Customer CareAsk for the exact required amount
Ask whether you must pay the full balance, past-due amount, arrangement amount, fees, or reconnection-related amount.
Arrangement optionSave confirmation
Keep confirmation number, payment amount, date, and staff notes until the next bill or account status updates.
Payment optionsPast-due call script
Payment Arrangement and Drops of Kindness Help
Phone arrangement
Louisville Water’s Help Center says you can call the automated phone system at 502-583-6610 and say “payment arrangement.”
Arrangement stepsPure Connect arrangement
Log into Pure Connect, go to Payments, then select Payment Arrangement, or use Enroll under Payment Arrangement.
Pure Connect stepsDrops of Kindness
Drops of Kindness can point customers toward a payment arrangement, EWRAP, senior discount, and community agencies.
Drops of KindnessUnderstand Your Louisville Water Bill Before You Dispute It
| Bill area | What it tells you | Why it matters | Official link |
|---|---|---|---|
| Total amount due | Amount due and payment due date. | Use this first when paying online or by phone. | Bill guide |
| Account summary | Previous balance, payments received, and outstanding balance before new charges. | A red balance means the account is past due. | Account summary |
| Account charges | Louisville Water charges and Louisville MSD charges for wastewater, stormwater, and drainage. | Do not blame only water usage if MSD charges changed. | Charge breakdown |
| Consumption overview | Compares current water use with previous billing period and previous year. | Useful for spotting a possible leak. | Usage comparison |
| Estimated read | Bill may show estimated reading details when a meter cannot be read electronically or manually. | Ask whether the next bill may true-up the amount. | Estimated read |
Start, Stop or Transfer Louisville Water Service
Open or transfer
Louisville Water says new accounts are created for properties that already have water service. To open or transfer, call 502-583-6610.
Start/transfer serviceActivation fee
A $30 Service Activation Fee is required for all new services and transfers.
Fee detailDeposit may apply
A $100 Service Deposit may be required based on the customer’s Experian Utility Score.
Deposit ruleHigh Louisville Water Bill? Check for Leaks Before You Only Pay
Use Pure Connect alerts
Louisville Water says Pure Connect can help customers monitor usage and set alerts for unusual spikes.
Leak detectionCommon leak places
Check toilets, faucets, showerheads, irrigation, crawl spaces, cabinets, ceilings, and floors for hidden leaks.
Common leaksWhy it matters
Louisville Water says even a pencil-width leak can waste up to 222,000 gallons in a month and create a bill over $2,100.
Leak impactHigh-bill call script
No Water, Water Main Break or Emergency: Call the Correct Way
| Problem | What Louisville Water says | What to do | Official link |
|---|---|---|---|
| Water running in the street | A water main break means you can see water running in the street. | Call 502-583-6610 or 888-535-6262 and say “emergency” or select the emergency option. | Customer service |
| No water in your home | Louisville Water says to say “emergency,” then “no water” to speak with a customer service representative. | Also check whether the issue could be billing-related, plumbing-related, or neighborhood work. | Get in touch |
| Account-specific question | Louisville Water may only discuss account-specific information with the primary account holder or authorized user. | Have the account holder call or make sure you are authorized. | Account questions |
Louisville Water Office Map and Visit Plan
Use this for in-person payment, account questions, ID-required transactions, or payment-support discussions. Bring your bill, 10-digit account number, valid ID, payment method, and any disconnect notice.
Corporate office
550 South Third Street, Louisville, KY 40202. Monday–Friday, 8am–4:30pm.
Satellite office
Shepherdsville City Hall, 634 Conestoga Parkway, Shepherdsville, KY 40165. Monday–Friday, 8am–1pm and 1:30–4pm.
Before visiting
Call if the account is subject to disconnection. Some transactions require proof of ID.
Official Louisville Water Bill Pay Links
Louisville Water Bill Pay FAQ
How do I pay my Louisville Water bill online?
Use the official Louisville Water Pay Bill page and Pure Connect. You can pay online, view your bill, and track usage.
What phone number do I call to pay a Louisville Water bill?
Call (502) 583-6610 or toll free (888) 535-6262 to use the automated payment service.
Is there a fee to pay by phone?
Yes. Louisville Water lists a $2.50 third-party vendor fee for phone payments.
What do I need for a phone payment?
You need your Louisville Water 10-digit account number. For bank payment, have routing and checking/savings account numbers. For card payment, have your Visa, Mastercard, or Discover card information.
Where can I pay Louisville Water in person?
You can pay at the Corporate Headquarters at 550 South Third Street in Louisville or the Bullitt County office at Shepherdsville City Hall, 634 Conestoga Parkway, Shepherdsville, during posted hours.
Where do I mail a Louisville Water payment?
Mail checks to Louisville Water Company, Attention: Cashiers Office, P.O. Box 32460, Louisville, KY 40232-2460. Do not mail cash, and write the 10-digit account number on the check.
Can I set up AutoPay for Louisville Water?
Yes. AutoPay deducts the full bill amount from your checking or savings account on the bill due date. If your current bill is already due when you sign up, AutoPay starts next billing period, so the current bill still needs manual payment.
How do I request a payment arrangement?
Call (502) 583-6610 and say “payment arrangement,” or log into Pure Connect and choose the Payment Arrangement option under Payments or Enrollments.
Why does my Louisville Water bill include MSD charges?
Louisville Water explains that the bill includes charges from Louisville Water and Louisville Metropolitan Sewer District for wastewater, stormwater, and drainage.
What should I do if my bill is high because of a leak?
Check usage in Pure Connect, inspect toilets, faucets, irrigation, crawl spaces, cabinets and visible plumbing, then contact Louisville Water if you need bill or account guidance. Keep repair receipts and photos.