Louisville Water Start Service, New Customer Setup and Bill Pay
Use this 2026 guide to start Louisville Water service, open a new customer account, transfer service, understand the activation fee and possible deposit, pay your first bill online, set up AutoPay, contact Customer Care, report a water main break and avoid common new-customer mistakes.
Louisville Water says new accounts are created for properties that already have water service. To open a new account or transfer an account to a different address, you need to call Customer Care at 502-583-6610.
New service and transfers require a $30 Service Activation Fee. A $100 Service Deposit may also be required based on the customer’s Experian Utility Score, so keep identity and account information ready before calling.
Louisville Water New Customer Quick Facts
These are the key details to check before you call, move, transfer service, pay your first bill or visit a Customer Service Center.
What This Louisville Water Bill Guide Covers
How to Start Louisville Water Service as a New Customer
Louisville Water does not treat new service setup like a simple anonymous online form. The official help article says you must call so they can verify your identity. This matters for homeowners, renters, landlords and buyers moving into a property.
Confirm the property already has water service
Louisville Water says new accounts are created for properties that already have water service. If the property needs a new tap, construction connection or unusual setup, ask Customer Care what department or application is needed.
Call Customer Care
Call 502-583-6610 Monday through Friday, 8 a.m. to 6 p.m. Toll-free users can call 888-535-6262.
Verify your identity
Have your legal name, service address, mailing address, phone number, move-in date and Social Security number ready. Louisville Water’s help article says Social Security number is needed for new service setup.
Ask about fees and deposit
Ask whether the $30 Service Activation Fee and possible $100 Service Deposit apply to your account, and when they will appear on the bill.
Save your account information
After setup, save your Louisville Water 10-digit account number. You will need it for online payment, phone payment, mailed checks and Customer Care support.
Louisville Water New Customer Checklist Before You Call
A short checklist prevents repeated calls. New-customer setup usually goes smoother when you have the move details, identity information and payment questions ready before speaking with Customer Care.
| Item to prepare | Why it matters | Practical tip |
|---|---|---|
| Service address | Customer Care must locate the property. | Use the full address with apartment/unit number if applicable. |
| Move-in or start date | Helps determine when billing responsibility begins. | Coordinate with lease, closing date or landlord instructions. |
| Legal name and contact details | Needed for account creation and future communication. | Use the same name you will use for payment and account access. |
| Social Security number | Louisville Water says it is needed for new service setup. | Call directly instead of emailing sensitive information. |
| Mailing address | Bills or account notices may need to be mailed. | Use a reliable mailing address if different from service address. |
| Payment method | You may need to handle fees, deposit or first bill. | Ask whether payment is due now or added to the account. |
Louisville Water Service Activation Fee and Deposit
Louisville Water says a $30 Service Activation Fee is required for all new services and transfers. A $100 Service Deposit may be required based on the customer’s Experian Utility Score.
The deposit is credited back to the water account when the account is closed or when the customer has paid their bill on time for three consecutive years, based on Louisville Water’s help information.
$30 activation fee
Applies to new service and transfer service. Ask whether it appears on your first bill or must be paid during setup.
$100 possible deposit
May be required based on Experian Utility Score. Not every customer will necessarily have the same requirement.
Deposit credit
Deposit may be credited when the account closes or after three consecutive years of on-time bill payment.
Ask before move-in
Fees can affect your moving budget. Ask Customer Care for the exact expected first-bill setup cost.
Transfer or Stop Louisville Water Service
Louisville Water says customers can open a new account, stop service or transfer an account to a different address by calling Customer Care. Transfer service is common when you move from one Louisville Water-served property to another.
Call before your move date
Call 502-583-6610 Monday through Friday, 8 a.m. to 6 p.m. Do not wait until the day water service is needed.
Give both addresses for transfer
For transfers, keep old service address, new service address, move-out date and move-in date ready.
Ask about landlord revert
If you are a landlord, ask Customer Care about landlord revert and how service responsibility changes between tenants.
Confirm final bill details
For stop service, ask where the final bill will be sent and what date billing responsibility ends.
How to Pay Louisville Water Bill Online After Starting Service
Louisville Water promotes Pure Connect for online account management. The official home page says customers can manage their Louisville Water account online, pay bills via Pure Connect and report water main breaks.
Wait until your account is created
After Customer Care opens the account, keep your 10-digit Louisville Water account number ready.
Open Louisville Water payment options
Use the official Louisville Water Payment Options page for current online, phone, AutoPay, mail and in-person payment choices.
Use Pure Connect or Quick Pay
Use Pure Connect when you want account management. Use Quick Pay when you want a faster one-time payment path, if available from the official Louisville Water payment page.
Save your confirmation
Keep the confirmation number, payment date, amount and account number until the payment appears correctly.
Louisville Water AutoPay and Phone Payment Options
Louisville Water’s payment page says AutoPay lets customers pay automatically using a checking or savings account, with the full bill amount deducted on the bill’s due date.
Phone payment is available by calling 502-583-6610 or toll-free 888-535-6262. The official payment page lists a $2.50 fee charged by the third-party vendor for phone payment service.
| Payment method | Best for | Important detail |
|---|---|---|
| AutoPay | Customers who want automatic monthly payment. | Deducts full bill amount from checking or savings on due date. |
| Phone payment | Customers who want to pay by phone with bank account or card. | $2.50 third-party vendor fee listed for phone payment. |
| Debit/credit phone payment | Visa, Mastercard or Discover users. | $500 limit per transaction including processing charge, up to three $500 payments per day. |
| Mail payment | Non-urgent check payment. | Write your Louisville Water 10-digit account number on the check. |
First Louisville Water Bill: What New Customers Should Check
Your first Louisville Water bill may look different from later bills because it can include setup timing, activation fees, possible deposit, partial billing period and sewer/MSD-related charges where applicable.
Check the account number
Save the 10-digit account number. It is needed for phone payment, mailed check and account lookup.
Review service dates
Make sure the start date matches your move-in, lease, closing or transfer date.
Look for fees/deposit
Confirm whether the $30 activation fee or possible $100 deposit appears as expected.
Check combined billing
Louisville Water and MSD share billing, so your bill may include water and sewer-related items depending on your property.
Louisville Water Bill Help Through Drops of Kindness
If you are starting service while already under financial pressure, know the help option before the first bill becomes past due. Louisville Water and MSD created Drops of Kindness to bring customer-support options together in one place.
Drops of Kindness says help starts with one simple step and is designed for customers who need help paying a Louisville Water and MSD bill. It may help customers manage difficult circumstances and reduce future financial obligations.
Open Drops of Kindness
Visit the official Drops of Kindness website.
Review the available support options
Read the program information carefully because the best help option can depend on your household situation, unpaid balance and eligibility.
Call Customer Care if service is at risk
If your water bill is already past due or disconnection is possible, call 502-583-6610 instead of relying only on a form.
Water Main Break, No Water and Emergency Help
Louisville Water says to report a water main break, call 502-583-6610 or 888-535-6262 and select option 2 from the automated phone system. A water main break means you can see water running in the street.
If there is no water service inside your home, Louisville Water says to select option 2 to speak with a customer service representative.
| Issue | Best action | What to say |
|---|---|---|
| Water running in street | Call 502-583-6610 or 888-535-6262, option 2. | Give nearest address, cross street and visible water flow. |
| No water in home | Call and select option 2 to speak with Customer Service. | Explain whether neighbors are affected and whether shutoff valves are open. |
| Payment/disconnection concern | Speak with Customer Care during 8 a.m.–6 p.m. phone hours. | Ask what amount and action are needed to protect or restore service. |
| HomeServe question | Louisville Water lists HomeServe questions at 877-444-2480. | Ask about service line protection separately from your water bill. |
Louisville Water Phone, Address and Hours for New Customers
Use these official contact details for starting service, transferring accounts, bill payment, account lookup, emergency reporting and in-person help.
Phone support hours
Monday through Friday
8 a.m. to 6 p.m.
Corporate office
John L. Huber Building
550 South Third Street
Louisville, KY 40202
Corporate office hours
Monday through Friday
8 a.m. to 4:30 p.m.
Satellite office
Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY 40165
Official Louisville Water New Customer and Bill Pay Resources
Use these official links first. They reduce the risk of using an outdated payment page, missing a fee rule or sending private account information to the wrong place.
🚰 Start, Stop or Transfer
Official Louisville Water page for opening, stopping or transferring service.
Open Service Page👋 Welcome New Customer
Official Louisville Water welcome page with service and customer information.
Open Welcome Page💳 Payment Options
Official Louisville Water page for online, AutoPay, phone, mail and in-person payment options.
Open Payment Options☎️ Customer Service
Official customer service page for water main breaks, account lookup and in-person help.
Open Customer Service📩 Get in Touch
Official contact page with phone, office locations, hours and email guidance.
Open Contact Page🤝 Drops of Kindness
Bill-help resource created by Louisville Water and MSD for customers needing support.
Open Drops of KindnessLouisville Water Customer Service Office Map
The main Louisville Water Customer Service Center is at 550 South Third Street, Louisville, KY 40202. Some transactions require proof of ID, so bring a valid license or another accepted form of identification when visiting in person.
Louisville Water Company / John L. Huber Building
550 South Third Street, Louisville, Kentucky 40202.
FAQs About Louisville Water Start Service and New Customer Bill Pay
How do I start Louisville Water service as a new customer?
Call Louisville Water Customer Care at 502-583-6610. Louisville Water says new customers must call so identity can be verified before service setup.
Can I start Louisville Water service online?
Louisville Water’s official start-service guidance says to call 502-583-6610 to open a new account or transfer service. Payment and account management can be handled online after setup.
How much is the Louisville Water service activation fee?
Louisville Water lists a $30 Service Activation Fee for all new services and transfers.
Does Louisville Water require a deposit?
A $100 Service Deposit may be required based on the customer’s Experian Utility Score.
What information should I have ready to start Louisville Water service?
Have your service address, move-in date, legal name, mailing address, phone number and Social Security number ready when calling Customer Care.
How do I pay my Louisville Water bill online?
Use the official Louisville Water Payment Options page and Pure Connect or Quick Pay options linked from Louisville Water.
What is the Louisville Water phone payment number?
Call 502-583-6610 or toll-free 888-535-6262 to use the automated payment service or speak with Customer Care.
Does Louisville Water charge a phone payment fee?
Louisville Water’s payment page lists a $2.50 fee charged by the third-party vendor for phone payment service.
Where is Louisville Water Customer Service located?
The main Customer Service Center is at the John L. Huber Building, 550 South Third Street, Louisville, KY 40202.
Who do I call to report a Louisville Water main break?
Call 502-583-6610 or 888-535-6262 and select option 2. Louisville Water says a water main break means you can see water running in the street.
Best Way to Start Louisville Water Service in 2026
The best first step is to call Louisville Water Customer Care at 502-583-6610 Monday through Friday, 8 a.m. to 6 p.m. Have your service address, move-in date, legal name, contact information and Social Security number ready.
After the account is created, use the official payment options page to set up Pure Connect, AutoPay, phone payment or in-person payment. New customers should also ask about the $30 activation fee, possible $100 deposit, first-bill timing and any Louisville Water/MSD shared billing items.
Important Notice: This article is an independent informational guide and is not Louisville Water Company, Louisville MSD, Pure Connect, Drops of Kindness, HomeServe, or an official payment processor. Fees, deposits, payment options, service rules, office hours, phone numbers, payment limits and assistance programs can change. Always verify urgent service, account setup, payment, disconnection or emergency matters directly with Louisville Water.