Louisville Water Payment Help Center for Quick Pay, Phone Pay, Late Bills & High Usage
Use this guide when you need to pay a Louisville Water bill, sign in to Pure Connect, use Quick Pay without registering, set AutoPay, pay by phone, mail a check, pay cash, handle a shutoff notice, request a payment arrangement, or check whether a high bill came from a leak.
Louisville Water bills can also include Louisville MSD wastewater, stormwater and drainage charges. This page explains what to click, what to call, what fees apply, and what to do when the account is already at risk.
Fast answer: Louisville Water customers can pay through Pure Connect, use Quick Pay without registering, enroll in AutoPay, call 502-583-6610 or 888-535-6262, mail a check to Louisville Water Company, Attention: Cashiers Office, P.O. Box 32460, Louisville, KY 40232-2460, pay in person at 550 South Third Street, or use approved cash payment options.
Important: if your account is subject to disconnection for non-payment or has already been disconnected for 13 days, Louisville Water says you must speak with Customer Care at 502-583-6610 or 888-535-6262, Monday–Friday, 8am–6pm.
Louisville Water Bill Pay Quick Facts
Louisville Water Bill Action Board
Choose your situation. Each card gives the official action link or phone number immediately.
I want full online account access
Use Pure Connect to view and pay your bill, track water usage and manage account options. First-time users may need to reset their password.
Open Pure ConnectI want to pay without registering
Use Quick Pay. You need the Louisville Water 10-digit account number. Transaction fees may apply.
Use Quick PayI want to pay by phone
Call 502-583-6610 or 888-535-6262 and use the automated payment service. A $2.50 vendor fee applies for phone payments.
Call 502-583-6610My service is shut off or close to shutoff
Call Customer Care first. If water was shut off for non-payment, the bill must be paid in full including a $45 reconnection fee before service can return.
Call before payingI need help paying
Use Drops of Kindness for payment arrangements, wastewater discounts, senior discounts, and partner agency support.
Get payment helpI need new service or transfer
Call Louisville Water at 502-583-6610. New services/transfers have a $30 activation fee and may require a $100 deposit.
Start/transfer infoPure Connect, Quick Pay and AutoPay: Which Should You Use?
| Need | Best tool | What to know | Official action |
|---|---|---|---|
| View bill and track usage | Pure Connect | Use it to view/pay bills, track water usage and set up account alerts. | Open Pure Connect |
| Pay without creating login | Quick Pay | Account number required. Transaction fees apply. | Use Quick Pay |
| Automatic bank draft | AutoPay | Full bill amount is deducted from checking or savings on the due date. | Enroll in AutoPay |
| Bill already due now | Manual payment first | AutoPay does not take effect until the next billing period if the bill is due when you sign up. | Payment options |
| Disconnection risk | Call Customer Care | If subject to disconnection or disconnected for 13 days, speak with Customer Care before relying on a payment method. | Call 502-583-6610 |
All Official Louisville Water Payment Options
| Payment method | Official detail | Best for | Action |
|---|---|---|---|
| Online Pure Connect | Log in to view/pay your bill and track water usage. | Full account tools, usage tracking, alerts and paperless billing. | Login |
| Quick Pay | Pay without registering. Account number required. Transaction fees apply. | Fast one-time payment. | Quick Pay |
| Phone payment | Call 502-583-6610 or 888-535-6262. $2.50 third-party fee applies. | Automated phone payment with bank account or card. | Call now |
| Debit/credit by phone | Visa, Mastercard and Discover accepted. $500 limit per transaction including the $2.50 processing charge; up to three $500 card payments per day. | Card users who need phone payment. | Call toll free |
| Louisville Water Company, Attention: Cashiers Office, P.O. Box 32460, Louisville, KY 40232-2460. Do not mail cash. | Non-urgent check payments. | Mailing rules | |
| In person | 550 South Third Street, Louisville, KY 40202. Monday–Friday, 8am–4:30pm. Night depository box is by the Third Street doors. | Cash/check/money order and kiosk access. | See map |
| Shepherdsville office | 634 Conestoga Parkway, Shepherdsville, KY 40165. Monday–Friday, 8am–1pm and 1:30pm–4pm. | Bullitt County office convenience. | See map |
| Scan-to-Pay cash | Select $Cash through Pure Connect or Quick Pay, get a barcode by email/text, and pay at stores like CVS, Walgreens, Kroger and Dollar General. $2.95 fee applies. | Cash payment at retail stores. | Scan-to-Pay steps |
| Walmart Bill Pay | Pay in cash at participating Walmart MoneyCenter locations using same-day Walmart Bill Pay. $2 transaction fee applies. | Cash, debit or UCards payment at Walmart. | Walmart instructions |
| Kiosk | Available at Louisville office. Search by account number/address or use the barcode on the back of your bill. | In-person self-service payment. | Louisville office map |
Past-Due Bill, Shutoff and Reconnection Rules
If shutoff is pending
If you are subject to disconnection for non-payment, Louisville Water says you must speak with Customer Care at 502-583-6610 or 888-535-6262.
Call Customer CareIf water was shut off
If water service was turned off for non-payment, the bill must be paid in full, including a $45 reconnection fee, before Louisville Water can turn it back on.
Read shutoff helpACH warning
If you pay with ACH/online check after shutoff, Louisville Water says processing can take 3–5 days and service cannot resume until the transaction is complete.
Ask fastest payment methodUse this script if your account is late or disconnected
Drops of Kindness, Payment Arrangements and Bill Assistance
Drops of Kindness is a Louisville Water + MSD support path that brings payment arrangements, wastewater discounts, senior discounts and partner agency help into one place.
Payment arrangements
Customers can apply through Pure Connect or by phone. Drops of Kindness says arrangements may give more time to pay or divide the balance into monthly installments.
Arrangement helpEWRAP discount
The MSD Emergency Wastewater Rate Assistance Program gives eligible households a 30% discount on wastewater charges and consent decree surcharges.
EWRAP detailsSenior discount
Eligible senior households may qualify for a 30% discount on wastewater charges and consent decree surcharge through MSD’s senior discount path.
Senior discountPartner agency support
Partner agencies may help with bill support and guidance. Bring the most recent Louisville Water/MSD bill and ID.
Find supportStart, Stop or Transfer Louisville Water Service
Call to open or transfer service
To open a new account or transfer service to a different address, call Louisville Water at 502-583-6610.
Call 502-583-6610Budget the activation fee
A $30 Service Activation Fee is required for all new services and transfers.
Start/stop rulesKnow the deposit rule
A $100 Service Deposit may be required based on the customer’s Experian Utility Score.
Deposit detailWatch portal timing
Louisville Water says data in Pure Connect will not populate until water service is turned on.
New customer pageUnderstand Your Louisville Water Bill: Water + MSD Charges
It may not be water only
Louisville Water says bills can contain Louisville Water charges and Louisville MSD charges for wastewater, stormwater and drainage.
Understand billUsage history helps find leaks
The bill shows current usage compared with the previous period and previous year. A sudden increase can point to a leak.
Usage history guideOther Charges section
Late fees, payment extensions, bill adjustments, or home protection plan charges can appear under “Other Charges.”
Bill highlightsHigh Louisville Water Bill? Check for Leaks Before Paying Blindly
Start with toilets and faucets
Louisville Water lists toilets, faucets, showerheads and irrigation systems as common leak sources. Hidden toilet leaks are especially easy to miss.
Leak detectionUse Pure Connect alerts
Pure Connect can help customers monitor usage and set up alerts for unusual spikes, which is useful before a high bill becomes a shutoff problem.
Open Pure ConnectWaterPro protection
WaterPro adds $3 per month and can protect up to $3,000 in excess water and wastewater charges from a qualifying leak, with one claim each year covering two billing cycles.
WaterPro detailsHigh-bill call script
Water Main Break, No Water or Emergency Help
Report a water main break
Louisville Water says a main break means you can see water running in the street. Call 502-583-6610 or 888-535-6262 and select option 2.
Call 502-583-6610No water in your home
If you have no water service in your home, Louisville Water says to select option 2 to speak with a customer service representative.
Call toll freeNeed your account number?
Call 502-583-6610 or 888-535-6262, press 4, and choose the lookup option that works best for you.
Customer service pageLocal Louisville Tips That Save Time
Best path by situation
- Need full tools: use Pure Connect.
- Need one-time payment: use Quick Pay with the 10-digit account number.
- Need cash payment: use Scan-to-Pay barcode or Walmart Bill Pay.
- Need help paying: start with Drops of Kindness before shutoff.
- Already shut off: call Customer Care before using ACH.
- High bill: compare usage and check toilets, faucets and irrigation first.
Common mistakes to avoid
- Mailing cash.
- Mailing a check near shutoff instead of calling.
- Assuming AutoPay covers the current bill immediately after signup.
- Using ACH after shutoff and expecting instant restoration.
- Forgetting the $2.50 phone payment fee and $500 card transaction limit.
- Ignoring MSD charges when comparing “water bill” totals.
10 Louisville Water Bill Pay Attributes With Answers
| Attribute | Answer | Best action |
|---|---|---|
| Official account portal | Pure Connect. | Open Pure Connect |
| Quick payment | Quick Pay without registering; account number required. | Use Quick Pay |
| Customer service phone | 502-583-6610. | Call Customer Care |
| Toll-free phone | 888-535-6262. | Call toll free |
| Phone payment fee | $2.50 third-party vendor fee. | Payment rules |
| Payment mailing address | Louisville Water Company, Attention: Cashiers Office, P.O. Box 32460, Louisville, KY 40232-2460. | Mailing instructions |
| Main office | 550 South Third Street, Louisville, KY 40202. | Open map |
| New service | Call 502-583-6610; $30 activation fee and possible $100 deposit. | Start/transfer service |
| Shutoff reconnection | Full bill plus $45 reconnection fee required before service can return. | Shutoff help |
| Bill assistance | Drops of Kindness offers payment arrangements, discounts and partner agency support. | Get help |
Louisville Water Customer Service Map and Visit Plan
Use this map for the John L. Huber Building / Louisville office at 550 South Third Street, Louisville, KY 40202.
Bring
Bill, 10-digit account number, ID, payment method, shutoff notice, leak documents, and any Drops of Kindness questions.
Ask
“Will this payment clear my account today, and do I need a payment arrangement or reconnection step?”
After-hours note
The Louisville office has a secure night depository box by the Third Street doors, but call first if the bill is urgent.
Shepherdsville Satellite Office Map
Use this map for the Louisville Water satellite office at Shepherdsville City Hall, 634 Conestoga Parkway, Shepherdsville, KY 40165.
Official Louisville Water Bill Pay Links
Louisville Water Company Bill Pay FAQ
How do I pay my Louisville Water bill online?
Use Pure Connect for full online account access or Quick Pay if you only need to make a payment without registering. Quick Pay requires your Louisville Water account number.
What is the Louisville Water customer service phone number?
Call 502-583-6610 or toll free 888-535-6262. Customer Care is available Monday through Friday, 8am to 6pm.
Can I pay a Louisville Water bill by phone?
Yes. Call 502-583-6610 or 888-535-6262 and use the automated payment service. A $2.50 third-party vendor fee applies.
What is the debit or credit card limit by phone?
Louisville Water lists a $500 limit per debit or credit card transaction, including the $2.50 processing charge, and up to three $500 debit/credit payments per day.
Where do I mail a Louisville Water payment?
Mail checks to Louisville Water Company, Attention: Cashiers Office, P.O. Box 32460, Louisville, KY 40232-2460. Do not mail cash.
Where can I pay Louisville Water in person?
The main office is 550 South Third Street, Louisville, KY 40202. The Shepherdsville office is 634 Conestoga Parkway, Shepherdsville, KY 40165.
What should I do if my water was shut off for non-payment?
Call Customer Care. Louisville Water says the bill must be paid in full, including a $45 reconnection fee, before service can be turned back on.
Can I get help paying my Louisville Water bill?
Yes. Drops of Kindness offers support options such as payment arrangements, wastewater rate assistance, senior discounts and partner agency support.
How do I start or transfer Louisville Water service?
Call 502-583-6610 to open a new account or transfer service. A $30 service activation fee is required for all new services and transfers, and a $100 deposit may be required.
Why is my Louisville Water bill higher than expected?
The bill may include water plus Louisville MSD wastewater, stormwater and drainage charges. High usage may also come from toilet, faucet, showerhead, irrigation or hidden pipe leaks.