Miami Water Bill 2026: Water Department Contact, Hours, Pay Bill and Emergency Help
A Miami water bill usually means a Miami-Dade Water and Sewer Department account. The most searched user needs are simple but urgent: pay the bill, find the correct phone number, know office hours, report a water or sewer emergency, reconnect service, stop service, request help with a past-due balance, or visit the right customer service center.
This guide gives you the official Miami-Dade water bill contact information in one place, with practical steps for billing support, phone payment, in-person payment, emergency reporting, service reconnection, payment plans and common high-bill situations.
Miami Water Bill Contact Finder: Which Number or Office Do You Need?
The fastest answer depends on your real problem. A payment question, emergency sewer backup, reconnection request, payment plan, start service request and in-person payment do not all use the same first step.
I need billing help
Use Customer Care for account questions, payment status, billing problems, payment plan changes and reconnection after non-payment.
I have a water/sewer emergency
Use the 24-hour emergency call center for broken or leaking pipes, sewer backups, low pressure, meter leaks, hydrants, manholes and hazardous conditions.
I want to pay or visit
You can pay online, by phone, by mail, at full-service centers, cashier-only offices, kiosks and private pay stations.
Simple Miami water bill rule
Use Customer Care for account and billing questions. Use the 24-hour emergency number for active water or sewer problems. Use the online bill portal or official phone payment numbers for payment. If your service was disconnected for non-payment, pay first, then call Customer Care quickly to request reconnection.
Miami-Dade Water and Sewer Contact Number and Hours
For most Miami water bill questions, the Customer Care Center is the right first contact. Use it for billing questions, account status, payment posting, payment plans, service reconnection, start/stop service questions and general account help.
Customer Care Center
305-665-7477Hours: Monday through Friday, 8 a.m. to 7 p.m.
Use for: billing, account help, payment plan questions, reconnection, service account questions.
24-Hour Emergency Center
305-274-9272Hours: 24 hours a day.
Use for: water/sewer emergencies, broken pipes, sewer overflow, low pressure, water quality hazards and manhole issues.
In-Person Customer Care
8–4:30Hours: Monday through Friday, generally 8 a.m. to 4:30 p.m.
Use for: walk-in payments, documents, account questions and service help.
How to Pay a Miami Water Bill in 2026
Miami-Dade Water and Sewer offers online payment, phone payment, mail payment, in-person service centers, kiosks and a private pay station. Choose the payment method based on how urgent your bill is and how quickly you need the payment to post.
Online Quick Pay
Use the official Miami-Dade Water Bill Online Quick Pay page. Online options include one-time payments by card or bank account, account login and automatic payments.
Pay by Phone
Miami-Dade lists separate phone payment numbers for bank account and credit card payments. Both services are available at all times.
| Payment method | Official detail | Best use case | Important warning |
|---|---|---|---|
| Online bank account | One-time bank account payment is listed as free of charge. | Routine bill payment when you have bank account and routing number ready. | Use only the official Miami-Dade payment route. |
| Online card payment | Mastercard, Visa, American Express or Discover are listed for one-time card payment. | Quick online card payment when convenience matters. | Review any fee or confirmation screen before submitting. |
| Phone bank payment | Call 1-800-565-1800. | Paying by checking or savings account over the phone. | Keep confirmation number after payment. |
| Phone card payment | Call 1-800-510-0880; Miami-Dade lists a $4.49 convenience fee for credit card payments. | Card payment by phone when online access is difficult. | Card fee may apply. |
| Mail check, cashier’s check or money order to MIAMI-DADE WATER & SEWER DEPT, PO BOX 26055, MIAMI, FL 33102-6055. | Non-urgent payment. | Do not mail cash; allow mailing and processing time. | |
| Kiosk | Card/debit kiosk payments before 2 p.m. are processed same day; after 2 p.m. next business day. | In-person card/debit payment at listed kiosk locations. | Timing matters if service is at risk. |
Miami Water Department Office Locations and Hours
Not every location accepts the same payment type. Some are full-service centers, some are cashier-only locations, some are kiosks, and the private pay station has slower processing. Check the correct office before you travel.
| Location type | Address | Hours | Payment types / use |
|---|---|---|---|
| Full-service center | Water and Sewer Department, 3071 SW 38th Ave., Miami, 1st Floor | Monday–Friday, 8 a.m.–4:30 p.m. | Cash, major credit cards, debit cards, check, cashier’s check or money order accepted. |
| Full-service center | South Dade Government Center, 10710 SW 211th St., Cutler Bay, Suite 105 | Monday–Friday, 8 a.m.–4:30 p.m. | Cash, major credit cards, debit cards, check, cashier’s check or money order accepted. |
| Full-service center | Joseph Caleb Center, 5400 NW 22nd Ave., Miami | Monday–Friday, 8 a.m.–4:30 p.m. | Cash, major credit cards, debit cards, check, cashier’s check or money order accepted. |
| Cashier-only office | Water and Sewer Department – LeJeune Office, 3575 S. LeJeune Rd., Miami | Monday–Friday, 8 a.m.–4:30 p.m. | Cash, check, cashier’s check or money order accepted. No debit or credit cards accepted. |
| Cashier-only / kiosk location | NW Dade Opa-locka Office, 780 Fisherman Street, Opa-locka, First Floor, Room 130 | Monday–Friday, 8 a.m.–4:30 p.m. | Cashier-only payments and kiosk payment options depending on payment type. |
| Private pay station | Continental Pharmacy, 505 SW 8th St., Miami | Monday–Sunday, 8 a.m.–10 p.m. | Cash, check, cashier’s check or money order. No debit or credit cards. Allow one week for processing. |
Miami Water and Sewer Emergency Number
Do not use normal billing support if there is an active water or sewer emergency. Miami-Dade lists a 24-hour call center for urgent Water and Sewer emergencies.
Call 24-Hour Emergency
305-274-9272Use this for urgent water and sewer problems, including leaking pipes, hydrants, manholes, sewer backup, low water pressure, loss of service and hazardous conditions.
What counts as an emergency?
Reconnect Miami Water Service After Non-Payment
If water service was disconnected due to non-payment, paying the balance is only the first step. Miami-Dade says you must call the Customer Care Center after making the required payment to request reconnection.
Pay the required amount through an official method
Use the official online, phone or in-person payment method. Save your payment confirmation and amount paid.
Call Customer Care immediately
Call 305-665-7477 as soon as payment is made. Tell them service was disconnected for non-payment and you are requesting reconnection.
Turn fixtures off before reconnection
Miami-Dade says that when you request reconnection, you accept responsibility for having all fixtures in the OFF position to avoid water loss or property damage.
Ask about timing and fee
Miami-Dade lists a $35 reconnection fee for each visit required to reconnect service. Ask when reconnection should happen and what to do if the meter shows water registering.
Miami Water Bill Payment Plan and Past-Due Help
If your water bill is past due, do not wait until service is disconnected. Miami-Dade provides payment plan information and a payment plan calculator. Hardship requests for payment plan changes are reviewed case by case.
Payment plan calculator
Use the official calculator to estimate payment amounts and plan end date based on customer billing type and amount due.
Call for hardship review
For payment plan changes or hardship review, contact Customer Care Monday through Friday, 8 a.m. to 7 p.m.
Ask AVA / account tools
Miami-Dade’s Water and Sewer page references AVA for billing questions, payment extensions, bill payments and payment options.
Check current and past-due amount
Open your Water and Sewer account and review the total amount due, current charges, past-due balance and any existing plan amount.
Call before service is at risk
Ask whether you are already enrolled in a payment plan, whether you can pay in full, and whether a hardship request can be reviewed.
Keep paying current bills
If you make payments toward a past-due balance, ask whether current bills still need to be paid separately by the due date to avoid late charges.
Start, Stop or Transfer Miami Water Service
Use the official Water and Sewer account tools for service changes. If you need immediate help, call Customer Care during regular business hours.
Start water service
Start service requests may take time to process. For immediate assistance, contact Customer Care during Monday–Friday business hours.
Stop water service
Miami-Dade says only the account holder can request to stop water service, accounts cannot be temporarily deactivated, and service is stopped the next business day between 8 a.m. and noon once requested.
| Service need | Best first step | Prepare before contacting Miami-Dade |
|---|---|---|
| Start water service | Use the official Start Service page or call Customer Care. | Service address, start date, owner/tenant details, contact information and deposit/fee awareness. |
| Stop water service | Log in to your Water and Sewer account to stop service. | Account holder identity, stop date, account number and forwarding address for any final balance. |
| Move to another address | Confirm whether you need to stop one account and start another. | Old address, new address, move dates and account holder details. |
| Final bill after deposit | Ask how the deposit will be credited to the final bill. | Account number, deposit record if available and forwarding address. |
High Miami Water Bill? Check These Before Calling
Miami-Dade notes that a high water bill is often caused by undetected leaks. Before calling Customer Care, check the most common leak and usage issues so you can explain the problem clearly.
Home-side checks
Account-side checks
Review your usage before calling
Open your Water and Sewer account and compare current usage with previous bills. If the usage is much higher, look for leaks first.
Check for leaks and take proof
Take photos, note repair dates, save plumber invoices and record what you found. Clear proof helps if you later ask about adjustments or credits.
Call Customer Care with details
Call 305-665-7477 and explain which line changed: usage, past due, payment plan, reconnection, service change or possible leak.
Miami-Dade Water and Sewer Main Office Map
The main Water and Sewer Department customer location is 3071 SW 38th Ave., Miami, FL 33146. Use the map for location reference, but call first if your issue is urgent or account-specific.
Main Water and Sewer Office
Address: 3071 SW 38th Ave., Miami, FL 33146
Customer Care: 305-665-7477
Emergency: 305-274-9272
Typical walk-in hours: Monday–Friday, 8 a.m. to 4:30 p.m.
When visiting helps most
Map: 3071 SW 38th Ave., Miami
Official Miami Water Bill Resources
Use these official Miami-Dade links for payment, contact information, emergencies, start/stop service, reconnection, payment plan calculator and account management.
| Need | Official resource | Use it for | Direct action |
|---|---|---|---|
| Pay online | Water Bill – Online Quick Pay | One-time card/bank payment, account login, auto pay and paperless billing options. | Open quick pay |
| Contact / hours | Contact Water & Sewer | Customer Care phone, emergency phone, office locations and hours. | Call 305-665-7477 |
| Phone/mail/in-person payment | Pay by Phone, Mail or In Person | Payment centers, kiosks, private pay station, phone and mail payment details. | Open payment options |
| Manage account | Water and Sewer Account | Account access, billing services and account management. | Open account page |
| Payment plan | Payment Plan Calculator | Estimate payment plan amounts and plan end date. | Open calculator |
| Start service | Start Water Service | New service request and move-in setup. | Start service |
| Stop service | Stop Water Service | Move-out and stop service request by account holder. | Stop service |
| Reconnect service | Reconnect Water Service | Reconnection after non-payment or other service restoration steps. | Reconnect info |
Miami Water Bill FAQs
What is the Miami water bill customer service number?
Call Miami-Dade Water and Sewer Customer Care at 305-665-7477. Phone support is listed Monday through Friday from 8 a.m. to 7 p.m.
What is the Miami water and sewer emergency number?
Call the 24-hour emergency call center at 305-274-9272 for broken or leaking pipes, sewer backups, low pressure, loss of service, water quality concerns, hazardous conditions, meter leaks, hydrants and manhole problems.
What are Miami-Dade Water and Sewer office hours?
Customer Care phone support is Monday through Friday, 8 a.m. to 7 p.m. In-person Customer Care and most payment locations are Monday through Friday, 8 a.m. to 4:30 p.m.
Where is the main Miami-Dade Water and Sewer office?
The main Water and Sewer Department office is at 3071 SW 38th Ave., Miami, FL 33146.
How do I pay my Miami water bill online?
Use the official Miami-Dade Water Bill Online Quick Pay page. You can make a one-time payment by card or bank account, log in to your account, enroll in automatic payment and manage paperless billing options.
Can I pay a Miami water bill by phone?
Yes. Call 1-800-565-1800 to pay by checking or savings account. Call 1-800-510-0880 to pay by credit card. Miami-Dade lists a $4.49 convenience fee for credit card payments.
Where can I pay a Miami water bill in person?
Miami-Dade lists full-service centers at 3071 SW 38th Ave. in Miami, South Dade Government Center in Cutler Bay and Joseph Caleb Center in Miami. There are also cashier-only offices, kiosks and a private pay station.
What should I do if my Miami water service was disconnected for non-payment?
Make the required payment through an official method, then call Customer Care at 305-665-7477 as soon as payment is made. Miami-Dade says you must call to request reconnection.
Can I get a Miami water bill payment plan?
Miami-Dade provides a Water Bill Payment Plan Calculator and says hardship requests for payment plan changes are reviewed case by case. Call Customer Care at 305-665-7477 during business hours for account-specific help.
How do I stop Miami water service when moving out?
Use the official Stop Water Service page or log in to your Water and Sewer account. Miami-Dade says only the account holder can request stop service and accounts cannot be temporarily deactivated.
Why is my Miami water bill high?
A high Miami water bill may come from undetected leaks, irrigation, running toilets, billing period changes, past-due balance, payment plan amount, service change or reconnection fee. Check usage and leaks first, then call Customer Care.
Is WaterBillGuide.us the official Miami-Dade Water and Sewer website?
No. WaterBillGuide.us is an independent informational guide. It does not process payments, access accounts, reconnect service, approve payment plans or represent Miami-Dade Water and Sewer Department.