Miramar Water Billing Help Center for Online Pay, Reconnection, New Service and High Bills
This Miramar water bill guide helps residents pay online, avoid card and online-check mistakes, use phone payment, visit the correct cashier office, restore disconnected water, open or close an account, request a leak adjustment, or understand the water, sewer, sanitation and utility tax charges on the bill.
Every major step includes the official City of Miramar link, phone number, email, form path, address or fee beside the action, so the page works as a practical billing task board instead of a generic utility article.
Fast answer: Miramar utility customers can pay a water bill through the official Citizen Self Service water-billing search, by phone, by mail, in person, at cashier offices, through drop boxes, or at the Town Center kiosk. For online payment, have the Customer ID ready. Credit/debit payments carry a 2.95% credit processing fee.
Urgent reconnection warning: if water service is disconnected for nonpayment, the past-due balance and applicable reconnect fee must be paid before restoration. Same-day reconnection cutoff times and fee amounts vary depending on whether service was disconnected, locked, or the meter was pulled.
Miramar Water Bill Quick Facts
Miramar Water Bill Action Board
Choose the task that matches your bill. Each card includes the official city link, phone number or email right inside the step.
I need to pay online
Use the official Citizen Self Service Utility Billing page. Have your Customer ID ready before starting.
Open water bill searchI want to avoid the card fee
Credit/debit payments have a 2.95% processing fee. To avoid it, use check, money order, cash in person, or electronic check.
Read online fee noticeMy water is disconnected
Email RestoreMyWater@miramarfl.gov and pay the required past-due balance plus disconnect/reconnect or meter-related fees.
Email restore requestI need new service
Go in person to City Hall or the East Multi-Service Complex with the application, ID, ownership/lease proof, deposit and setup fee.
New service setupMy bill is higher than normal
Check billing days, customer-side leaks after the meter, running toilets and possible meter-read error before disputing the bill.
High bill guideI repaired a leak
Send repair receipt showing what was repaired, where, and when. Miramar may adjust sewer charges once per calendar year, up to three months where applicable.
Leak adjustment detailsHow to Pay a Miramar Water Bill Online
Open the official CSS payment page
Use the Miramar Citizen Self Service Utility Billing page. Logging in is not required to use the application for many city services.
Open CSS water bill pageEnter Customer ID
The city’s pay page says you need your Customer ID number, also shown as CID on the bill.
Customer ID notePick card or e-check carefully
Card payments include a 2.95% processing fee. Online checks must be from checking accounts only; savings-account payments will not be processed.
Fee and e-check warningDo not trust confirmation alone
The city says an online check confirmation number does not guarantee payment approval. Approval occurs after funds are withdrawn, usually after 5–7 business days.
Save proof checklistMiramar Pay Your Way: Phone, Kiosk, Mail, Drop Box and In-Person
| Payment method | Official detail | Best use | Official action |
|---|---|---|---|
| Online CSS | Use Customer ID. Card payments have 2.95% fee; e-check must be checking account only. | Best for standard payments where posting delay is acceptable. | Pay online |
| Phone payment | Dial 954-602-3282, select Option 1 twice, and follow prompts. Customer ID and account number combination helps posting. | Useful if you prefer phone payment and have bill details ready. | Call 954-602-3282 |
| Pay by phone with assistance | Call 954-602-HELP (4357) during business hours to pay with credit or debit card by phone. | Best when you also need a billing question answered. | Call 954-602-HELP |
| Send check, cashier’s check or money order to City of Miramar, P.O. Box 71231, Charlotte, NC 28272-1231. | Only for non-urgent payments. Do not send cash. | Mailing address | |
| Drop box | Drop boxes are listed at Town Center, Multi-Service Complex and Sunset Lakes. Checks or money orders only; no cash. | Use for non-urgent payments when you can write Customer ID and account number clearly. | Drop box list |
| In person | Cashier offices at Town Center and Multi-Service Complex, Monday–Thursday, 7am–6pm, excluding holidays. All payment types accepted. | Best for urgent account questions, reconnect situations and proof-heavy issues. | See office map |
| Kiosk | Town Center kiosk near the Cultural Arts Center; pay using CID and Customer Number. | Good when you are near Town Center and have the bill details. | Kiosk detail |
Disconnected Water: Miramar Reconnection Fees and Cutoff Timing
This is the urgent section. The amount and timing depend on whether the service was disconnected, locked, or the meter was removed.
| Reconnection situation | Official fee / rule | Same-day timing | Official action |
|---|---|---|---|
| Disconnected for nonpayment | $60 disconnect/reconnect service charge plus past-due balance. | Payment received by 5pm EST for same-day reconnection; after 5pm reconnects by end of next business day. | Reconnection rules |
| Meter locked | $200 lock meter service charge plus past-due balance. Cash payment is accepted to unlock meter. | Payment received by 5pm EST for same-day reconnection. | Email RestoreMyWater |
| After-hours reconnect | $60 disconnect/reconnect charge plus past-due balance plus $135 after-hour fee. | Used for requests after 5pm, weekends or holidays. | Call 954-602-HELP |
| Meter removed due to broken lock | $300 pulled-meter charge plus $50 broken-lock fee plus past-due balance. Cash payment is accepted to reinstall meter. | Payment received by 3pm EST for same-day meter reinstall; after 3pm reconnects by end of next business day. | Pulled-meter rules |
Use this reconnection message
Start New Water and Sanitation Service in Miramar
Go in person to the billing office
New service can be established at Miramar City Hall or the East Multi-Service Complex. City offices are closed Fridays.
New service setup pageComplete the New Account Application
All new accounts must fill out the New Account Application. Bring required ID and ownership or lease documents.
Find New Account ApplicationPurchased property
For a residential property with 5/8-inch meter, bring physically signed closing disclosure/settlement statement or recorded warranty deed, photo ID, $125 deposit and $30 setup fee.
Owner requirementsRental property
For a single-unit rented residential property with 5/8-inch meter, bring original signed lease, photo ID, $250 deposit and $30 setup fee.
Tenant requirementsClose an Account or Suspend Service for a Vacant Property
Close account
An account can be closed only when a property is sold or rented. Submit the Request to Close Account form with account number, forwarding address and required documentation.
Close account instructionsTermination fee
Miramar says a $30 account termination fee applies to all accounts closed, effective October 1, 2024.
Termination ruleVacant over 60 days
If a property will be vacant for more than 60 days, you can request suspended service. Once there is no consumption, sanitation can be deducted from the minimum service charge.
Suspend service FAQHigh Miramar Water Bill: Check These Before Disputing
Miramar lists three common high-bill causes: varying days between meter readings, customer-side leaks after the meter, and occasional meter-read errors that must be reported to Utility Billing for adjustment.
Billing days changed
The number of days between meter readings can vary from month to month even though meters are generally read around the same time.
High bill explanationLeak after the meter
A running toilet or leak on customer piping after the meter is recorded by the meter and can raise the bill.
Leak checking stepsPossible misread
If a meter-read error is identified, Utility Billing must be notified so the account can be adjusted properly.
Email Utility BillingHigh-bill call script
Miramar Leak Adjustment: What Qualifies and What Proof Is Needed
Check appliances first
Look around washing machine, dishwasher, hot water tank, refrigerator and other water-using devices for moist areas, valves and fittings.
Leak check pageUse the two-hour test
If the low-flow indicator keeps moving, note the odometer reading, leave everything off for at least two hours, then check whether the reading changed.
Two-hour testRepair receipt required
The receipt should include what was repaired, the location and the date of repair. Utility Billing reviews the receipt before any adjustment.
Send repair proofPool Filling Adjustment: When Miramar May Credit Sewer Charges
| Pool credit detail | Official rule | What to do | Official action |
|---|---|---|---|
| In-ground pool | Adjustment may be for 12,000 gallons of sewer charges if eligible. | Complete the Pool Credit Form after qualifying fill. | Pool credit rules |
| Above-ground pool | Adjustment may be for 6,000 gallons of sewer charges if eligible. | Return form to billing by email or fax. | Email billing |
| Sewer rate used | The listed sewer rate is $7.74 per thousand gallons. | Use this only for planning; Utility Billing decides actual adjustment. | Consumption charges |
| Restrictions | Property must be connected to city sewer, pool must be completely drained and refilled, topping off does not qualify, and three adjustments are allowed per 12 months. | Do not submit for routine top-off water. | Read restrictions |
What Is Included in a Miramar Utility Bill?
Miramar utility billing can include municipal services for water, sewer, storm water, sanitation and utility tax, and bills are mailed monthly.
| Bill item | Official listed detail | What to check | Official link |
|---|---|---|---|
| Single-unit monthly water service | $23.38 monthly water service fee. | This can appear even before variable usage is added. | Monthly service charges |
| Single-unit water usage | $5.55 per 1,000 gallons for first 5,000; $6.80 for next 10,000; $8.55 for next 15,000. | Higher outdoor use and leaks can move usage into higher tiers. | Consumption charges |
| Single-unit sewer | $27.37 monthly wastewater service charge and $7.74 wastewater rate per 1,000 gallons. | Leak and pool adjustments focus on sewer charges where applicable. | Wastewater charge |
| Residential sanitation | $34.03 residential sanitation monthly charge. | Do not confuse sanitation with water usage. | Sanitation fee |
| Utility tax | 10% of water charge. | This rises when water charges rise. | Utility tax |
| Minimum monthly fees | Single-unit minimum monthly fees listed as $87.12. | A low-usage month can still have a base/minimum bill. | Minimum fees |
No Water, Sewer Backup or Main Break: Who to Contact
No running water
First check your main house shut-off valve. If open and there is still no water, call Customer Service to verify the account status and report no water.
Call 954-602-HELPLeaks or main breaks
The Customer Service Center provides 24-hour emergency service for leaks or interruption in water service.
Emergency FAQSewer backup
If sinks, tubs or toilets are overflowing, you may be experiencing a sewer backup. Call 954-602-HELP for 24-hour emergency service.
Call emergency servicePayment, Reconnection, New-Service and Leak Proof Checklist
Payment proof
- Customer ID and account number.
- Confirmation number.
- Payment amount and date.
- Payment method used.
- Screenshot or email receipt.
- Bank withdrawal confirmation for e-check.
Reconnection proof
- Past-due balance paid.
- $60 reconnect fee if applicable.
- $200 lock fee or $300 pulled-meter fee if applicable.
- Cash payment proof where required.
- Time paid before 5pm or 3pm cutoff.
- RestoreMyWater email record.
New service proof
- New Account Application.
- Photo ID.
- Signed deed / closing document or lease.
- Deposit amount.
- $30 setup fee.
- Electronic signature proof if needed.
Leak / pool credit proof
- Repair receipt.
- What was repaired.
- Leak location.
- Date of repair.
- Photos if available.
- Pool Credit Form if applicable.
Miramar Water Billing Office Map and Visit Plan
Use this for new service, cashier payment, reconnection proof, leak documentation, billing disputes, account closing or forms that need staff review. City Hall is at 2300 Civic Center Place, Miramar, FL 33025.
Main City Hall
2300 Civic Center Place, Miramar, FL 33025. Hours listed as Monday–Thursday, 7am–6pm, Fridays closed.
Multi-Service Complex
6700 Miramar Parkway, Miramar, FL 33025. Use this listed cashier/service location when convenient.
Before leaving
Ask: “Is my payment posted, is reconnection scheduled, is any fee still due, and is my form or adjustment request documented?”
Official Miramar Water Billing Links
10 Miramar Water Bill Attributes and Answers
1. How do I pay my Miramar water bill online?
Use the official Citizen Self Service Utility Billing page. You need your Customer ID number, also shown as CID on the bill.
2. Is there a fee to pay a Miramar water bill by credit or debit card?
Yes. Miramar says credit/debit card payments include a 2.95% credit processing fee paid to the third-party processor and non-refundable.
3. How can I avoid the Miramar credit card processing fee?
To avoid the card fee, use check, money order, cash in person, or electronic check withdrawn directly from a checking account.
4. What is the online check payment warning?
Online check payments are allowed from checking accounts only. Savings-account payments will not be processed even if a confirmation number appears. Approval usually occurs after funds are withdrawn, often after 5–7 business days.
5. What number do I call for Miramar water billing help?
Call 954-602-HELP, which is 954-602-4357. Utility billing can also be reached by email at wbcustomerservice@miramarfl.gov.
6. What happens if Miramar water service is disconnected for nonpayment?
The past-due balance plus applicable reconnect or meter-related fees must be paid before restoration. The standard disconnect/reconnect charge is listed as $60; locked and pulled-meter situations have higher charges and cash-payment rules.
7. How do I start water and sanitation service in Miramar?
Go in person to Miramar City Hall or the East Multi-Service Complex during business hours, complete the New Account Application, and bring photo ID, ownership or lease documents, deposit and the $30 new account setup fee.
8. Why is my Miramar water bill higher than usual?
Common causes include a different number of billing days between meter readings, a leak on the customer side of the meter, a running toilet, or a meter-read error that must be reported to Utility Billing.
9. Can Miramar adjust a bill after a repaired leak?
Possibly. Miramar may give one leak adjustment per calendar year for up to three months of service, if applicable. The customer must provide a repair receipt showing what was repaired, the location and the date. The adjustment applies only to sewer charges.
10. Where are Miramar water billing offices located?
Miramar lists City Hall at 2300 Civic Center Place and the Multi-Service Complex at 6700 Miramar Parkway. Hours are Monday through Thursday, 7am to 6pm, with city offices closed on Fridays.