Pembroke Pines Water Bill: Phone, Customer Care & Hours 2026

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Pembroke Pines FL • CSS portal, fees, EFT, sewer credit and emergency help

Pembroke Pines Utility Bill Help Center for Water, Sewer, Online Pay, Leaks & Account Service

This guide helps City of Pembroke Pines utility customers pay a water/sewer bill, use the Citizen Self Service portal, avoid avoidable payment fees, open a new owner account, request a sewer or pool credit, detect a leak, and reach the correct emergency number.

Every step includes the official City action link, phone number, office address or document checklist beside it, so users can finish the real task without digging through separate city pages.

Open CSS Portal Customer Service Choose My Situation

Fast answer: Pembroke Pines utility customers can pay through the Citizen Self Service portal, in person at the Utilities Customer Service Office or City Hall cashier, by mail, through bank bill pay, or by night drop box. Online one-time payments have a 2.9% fee for credit/debit cards and $1.49 for E-check. To avoid those fees, the City says customers can sign up for recurring Electronic Funds Transfers through CSS.

Best urgent move: if the account is late, disconnected, or you are unsure about the balance, call 954-518-9000 before mailing a payment or using a drop box. For after-hours utility emergencies, call 954-986-5011.

CSS Payment Portal Payment Locations Customer Service Open New Account

Pembroke Pines Water Bill: 10 Quick Facts

Pay portalCSSCitizen Self Service
Billing phone954-518-9000Customer service
Emergency954-986-5011After hours / utilities emergency
Office8300 S PalmM–Th, 7:00–5:45
City Hall cashier601 City CenterM–Th, 7:15–5:00
Card fee2.9%Credit/debit online
E-check fee$1.49One-time online E-check
New account deposit$100Residential owner accounts
New account charge$20On first bill
MailPO Box 269005Pembroke Pines, FL 33026

Pembroke Pines Water Bill Action Board

Choose your situation first. Each card includes the useful step and the official City link or phone number.

1

I need to pay online

Use the Citizen Self Service portal to pay, view monthly bills, review consumption and manage the utility account.

Open CSS portal
2

I want to avoid online fees

One-time online card payments have a 2.9% fee and E-check payments have a $1.49 fee. Use recurring EFT through CSS to avoid those fees.

EFT / customer service
3

I need to open a new account

Residential accounts can only be opened in the property owner’s name or by a designated representative with proper documentation.

New residential account
4

My bill is high

Check the red-triangle leak detector on your meter, then isolate whether the leak is inside the home or between the home and meter.

Detecting leaks
5

I repaired a plumbing leak

You may qualify for a partial sewer credit after repair. Keep repair invoice, receipts and service address documentation.

Sewer credit
6

I have an emergency

Call 954-986-5011 after hours for a utilities emergency. During business hours, call 954-518-9000.

Call emergency line

How to Pay a Pembroke Pines Water Bill Online

Online task What the City says Best for Official action
Pay through CSS The CSS portal lets customers make payments, access monthly bills, review consumption and manage the utility account. Most online payment and account-management tasks. Open CSS
One-time card payment Credit and debit card payments have a 2.9% convenience fee. Fast card payment when the fee is acceptable. Payment locations page
One-time E-check E-check payments have a $1.49 fee. Customers who prefer bank payment but are not enrolled in recurring EFT. Payment details
Recurring EFT The City says customers can avoid the online fees by signing up for recurring Electronic Funds Transfers through CSS. Customers who want automatic monthly payment with fewer fee surprises. Sign up through CSS
Bill review CSS gives customers access to consumption, billing and financial history. Checking usage before disputing a high bill. New bill format info
Account-number warning: the City changed customer account numbers to new account-customer numbers. Use the latest utility bill when linking the account in CSS or writing the number on a mailed check.

Pay In Person, Mail, Bank Bill Pay or Night Drop Box

Payment method Official detail Use this when Official action
Utilities Customer Service Office 8300 S. Palm Drive, Monday–Thursday, 7:00 a.m.–5:45 p.m.; closed Fridays and legal holidays. Billing help, service documents, payment questions, account issues. Customer Service page
City Hall cashier booth 601 City Center Way, first floor cashier booth, Monday–Thursday, 7:15 a.m.–5:00 p.m.; closed Fridays and legal holidays. In-person cash, card, E-check or receipt needs. Payment locations
Mail Make check payable to City of Pembroke Pines and mail to P.O. Box 269005, Pembroke Pines, FL 33026. Non-urgent check payments only. Mail instructions
Night drop boxes Public Services Building 8300 S. Palm Drive; City Hall 601 City Center Way; West Police Department 18400 Johnson Street. After-hours check or money order payments. See map below
Bank bill pay Register with your bank for bill pay service and use your current utility account details. Customers who already manage bills through their bank. Verify account info
Drop box warning: drop boxes are for non-cash payments only. The City says it does not accept cash in drop boxes and is not responsible for cash left there.

Opening a New Residential Utility Account

Pembroke Pines residential utility accounts are opened in the property owner’s name, not simply in a tenant’s name. Gather documents before starting the process.

Requirement What Pembroke Pines asks for Practical note Official action
Account owner New residential utility accounts can only be opened in the owner’s name by the property owner or designated representative. Owner remains responsible until transferred to a new owner. Residential account page
Security deposit New residential utility account security deposit is $100. The City says deposit is billed to the account; do not pay in advance. Deposit rule
Ownership proof Settlement Statement, Closing Disclosure, Warranty Deed, Certificate of Title, or BCPA ownership page may be used. Signed copies of closing documents are required. Broward Property Appraiser
Photo ID Owner’s valid driver’s license or government-issued photo ID with signature. Use matching owner name where possible. Document list
Representative / business owner Power of Attorney or Sunbiz/business documentation may be required when someone other than the owner signs. POA must be signed and notarized by the proper authorized party. Sunbiz
Closing tip: the City says deposits are applied to the final bill, so buyers and sellers should settle any water balance at closing before service changes.

Late Accounts, Disconnection Risk and Balance Questions

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Delinquent accounts

The City’s utility billing system notice says delinquent accounts are subject to late fees and disconnection of service.

Billing system notice
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Confirm live balance

Call 954-518-9000 before mailing a late payment or using a drop box.

Call 954-518-9000
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Use the latest bill

Because account-customer numbers changed, use the newest monthly bill when linking an account or writing a check.

Check CSS account

Call script for a past-due Pembroke Pines bill

“Hi, I have a Pembroke Pines utility account that may be past due. My service address is ____. Can you confirm the current balance, whether any late fee or service interruption is pending, and which payment method will post fastest?”

Residential Water and Sewer Rate Snapshot

These rates are from the City’s Water Utility Rates page showing rates effective October 1, 2025. Use the live bill and CSS account for your exact balance.

Charge City-listed amount Plain-English meaning Official source
New Account Charge $20.00 Appears on first bill for implementing a new account into the computer system. Water Utility Rates
Water minimum 0–3,000 gallons: $22.18 minimum Minimum water charge for the first usage tier. Water rates
Additional water $8.62 per additional 1,000 gallons Applies to usage beyond the first 3,000 gallons. Additional water
Sewer minimum 0–3,000 gallons: $28.39 minimum Minimum sewer charge for the first usage tier. Sewer rates
Additional sewer $8.62 per additional 1,000 gallons Applies to sewer usage beyond the first 3,000 gallons. Additional sewer
Minimum monthly charges Billed whether occupied or vacant The City says minimum charges cover operation and maintenance and apply regardless of occupancy. Minimum charges

High Bill? Use the Meter Leak Detector First

1

Stop normal water use

Do not run laundry, showers, ice maker, irrigation or faucets while testing.

Leak detection guide
2

Look at the meter triangle

The City says the meter has a small red triangle leak detector. If it moves when you are not using water, water is being used somewhere.

Meter test
3

Shut off the house valve

Turn off the house valve, usually below the hose spigot, then check the red triangle again.

Inside vs outside test
4

Interpret the result

If the triangle stops, the leak is likely inside the house. If it keeps moving, the leak may be between the house and meter.

Leak location steps
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Toilet test

Shut off the valve under the toilet, mark the tank water line, wait two hours without use and see whether the water level drops.

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Drips

Check faucets, hose connections and shower heads. Small drips can create costly usage over a month.

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Pool

If the pool needs frequent filling, the City says there could be a pool leak.

Sewer Credit After a Repaired Plumbing Leak

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What may qualify

If you had a repaired plumbing leak, the City may consider a partial sewer credit for affected sewer charges up to a two-month period: the month of repair and the prior month.

Sewer Credit page
📄

What to submit

  • Repair bill showing service address and customer name.
  • Date of repair.
  • Company name, address and phone number.
  • Description of what was done to fix the leak.
  • DIY receipts and full work description if you repaired it yourself.
Important: the City says requests without supporting documents will not be considered, and customers should continue making full payment by the due date to avoid late fees or service interruption.

Pool Credit After New Pool or Pool Repair

Pool situation What Pembroke Pines says What to prepare Official action
New pool or repaired pool You may be entitled to a credit for a portion of sewer charges. Wait until the utility bill reflects the high usage. Pool Credit page
Pool repair company Submit repair invoice showing nature of work, repair date and property address. Invoice, service address and completion detail. Repair invoice rules
DIY repair Submit dated supply/parts receipts and a brief description of work completed. Receipts, repair date, parts and description. DIY rules
Pool details Include pool dimensions, approximate gallons and date(s) the pool was filled completely. Length, width, shallow depth, deep depth and fill dates. Pool credit request
Partial fill / topping off The City says it does not give credit for partially filled pools or “topping off” a pool. Do not expect credit for routine refilling. Credit limits

Utilities Emergency, Sewer Backup or After-Hours Help

Problem During business hours After hours What to say
Water main break or water emergency Call Utilities Customer Service at 954-518-9000. Call 954-986-5011. Nearest address, cross street, water in road/yard, property or traffic risk.
Sewer backup or wastewater emergency Call 954-518-9000. Call 954-986-5011. Whether sewage is in the house, yard, street or manhole area.
Billing-only issue Call 954-518-9000 or email utilitycustomerservice@ppines.com. Use emergency number only for utility emergencies, not routine billing. Account-customer number, address, bill date, amount and payment confirmation.
Email caution: the City notes that under Florida law, email addresses provided to the City are public records. If you do not want your email address released in a public records request, contact customer service by phone or in writing.

Local Pembroke Pines Tips That Actually Help

For payment and account problems

  • Use the latest account-customer number from the new utility bill.
  • Use recurring EFT through CSS if avoiding online card/E-check fees matters.
  • Do not put cash in any night drop box.
  • Include the property address, new 12-digit account number and customer number on mailed checks.
  • Call 954-518-9000 before mailing a late payment.

For high bills and credits

  • Check the red-triangle leak detector before calling the bill wrong.
  • Use the house-valve test to locate inside vs meter-line leaks.
  • Keep repair invoices and receipts before requesting sewer credit.
  • Continue paying the full bill while sewer credit review is pending.
  • Do not expect pool credit for normal topping off or partial fills.

Pembroke Pines Utilities Office Map and Visit Plan

Use this map for the Utilities Customer Service Office at 8300 S. Palm Drive, Pembroke Pines, FL 33025. This is the most practical stop for utility billing questions, new account questions and document-heavy service issues.

Bring

Latest bill, account-customer number, photo ID, payment method, service address, ownership documents or repair receipts if relevant.

Ask before leaving

“Is my payment posted, is EFT active, and is there any late fee or service interruption pending?”

Need City Hall?

City Hall cashier is at 601 City Center Way, first floor, Monday–Thursday, 7:15 a.m.–5:00 p.m.

Pembroke Pines Water Bill FAQ

How do I pay my Pembroke Pines water bill online?

Use the City’s Citizen Self Service portal. The portal allows payments, monthly bill access, consumption review, account history and recurring EFT setup.

What is the Pembroke Pines utility billing phone number?

Call Utilities Customer Service at 954-518-9000 for billing, account, payment and service questions.

What is the after-hours utilities emergency number?

Call 954-986-5011 after hours for utility emergencies such as water or sewer emergencies.

Does Pembroke Pines charge online payment fees?

Yes. The City lists a 2.9% convenience fee for credit/debit card payments and a $1.49 fee for E-check payments.

How can I avoid Pembroke Pines online payment fees?

The City says customers can avoid those online one-time payment fees by signing up for recurring Electronic Funds Transfers through the CSS portal.

Where can I pay in person?

You can pay at the Utilities Customer Service Office at 8300 S. Palm Drive, Monday–Thursday, 7:00 a.m.–5:45 p.m., or at the City Hall first-floor cashier booth at 601 City Center Way, Monday–Thursday, 7:15 a.m.–5:00 p.m.

Where do I mail a Pembroke Pines water bill payment?

Mail checks payable to City of Pembroke Pines to P.O. Box 269005, Pembroke Pines, FL 33026. Include the payment stub, property address, new 12-digit account number and customer number.

How much is the new residential utility account deposit?

The City lists a $100 security deposit for new residential utility accounts. The deposit is billed to the account and should not be paid in advance.

Can I get a sewer credit after a leak?

Possibly. If a plumbing leak was repaired, the City may consider a partial sewer credit for up to a two-month period. Supporting repair documents are required, and full payment should continue by the due date while the request is reviewed.

How do I check for a leak before disputing a high bill?

Stop all water use and look at the red-triangle leak detector on the meter. If it moves, water is being used. Shut off the house valve and check again to determine whether the leak is inside the home or between the house and the meter.

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