Texas City Utility Bill Help Desk for Payments, Penalties, Shutoff & High Usage
This guide is for City of Texas City customers who need to pay a water, sewer or garbage bill, use InvoiceCloud, call the automated phone line, avoid a disconnect fee, set up new service, read the meter, submit a leak adjustment, or understand water and sewer rates.
Each task below includes the official city link, phone number, fee, deadline or warning beside the step, so users can act immediately instead of reading a generic paragraph-heavy page.
Fast answer: Pay a Texas City water bill through the official city Pay Online page, the InvoiceCloud payment portal, the automated 24/7 payment line at 844-793-0466, mail to P.O. Box 3837, Texas City, TX 77592-3837, in person at 2000 Texas Ave., Texas City, TX 77590, the drop box next to Moore Memorial Library, a listed retail payment location, or automatic draft. If you pay online on a disconnect date, call Utility Billing at 409-643-5923 during business hours with the confirmation number.
Texas City Water Bill Quick Facts
Texas City Water Bill Action Board
Choose the exact situation first. Each card includes the official link, number or instruction that finishes the task.
I need to pay online
Start on the city’s Pay Online page. It links to InvoiceCloud, where you can pay, view bills, usage and payment history.
Open Pay OnlineI need phone payment
Use the official automated 24/7 line. Do not give payment info to someone who calls you about an overdue account.
Call 844-793-0466I am paying on disconnect date
After online payment, call Utility Billing during business hours and provide the confirmation number.
Call 409-643-5923My service is already disconnected
Pay the bill in full and contact Utility Billing to schedule reconnection. Have your confirmation number ready.
Disconnection rulesMy bill is too high
Check the meter reading, billing cycle, EyeOnWater, toilet leaks, service-line leaks and rate tiers before disputing the total.
Read meter guideI need a leak adjustment
Prepare the high-usage bill, leak adjustment application, policy documents and repair receipts, then email Water Billing.
Leak adjustment page10 Texas City Water Bill Attributes Users Need to Know
| Attribute | Practical answer | Official action |
|---|---|---|
| Official online payment | The city’s official Pay Online page links to InvoiceCloud for online water bill payment. | Pay Online |
| Online fee | The city lists a $2.95 convenience fee for online payment; InvoiceCloud also lists a $0.95 e-check fee and $2.95 credit-card fee. | Fee notice |
| After-hours online timing | Online payments made after 5 p.m. are processed the next business day. | Posting rule |
| Disconnect-date payment | If paying on disconnect date, call Utility Billing after paying and provide the confirmation number. | Call Utility Billing |
| Phone payment | The official automated 24/7 payment line is 844-793-0466. | Call phone pay |
| Scam warning | Texas City warns that it does not call residents about overdue accounts. Do not share payment info with inbound callers. | Read scam alert |
| Late penalty | Customers get approximately 30 days to pay; the day after the due date, 10% of the current bill is added. | Rates / cycle page |
| Disconnect service fee | The service charge for disconnection or being on the disconnect list is $25. | Disconnection page |
| New residential deposit | New residential customers pay a $150 deposit and must clear outstanding water balances before service starts. | New residential account |
| Leak adjustment | Texas City requires proof such as the high-usage bill, application, policy documents and plumber/repair receipts. | Leak adjustment |
How to Pay a Texas City Water Bill
| Method | Official detail | Best for | Action |
|---|---|---|---|
| Online / InvoiceCloud | Pay 24/7, view bills, water usage and payment history. Fee applies. | Most customers, unless disconnect timing is urgent. | Open Pay Online |
| Automated phone | Call 844-793-0466 24/7 to make payment or check balance. | Customers who want phone payment and have account details ready. | Call phone pay |
| Mail payment to P.O. Box 3837, Texas City, TX 77592-3837. | Non-urgent payments only. | Mailing detail | |
| In person | Interim City Hall / Utility Billing payment location: 2000 Texas Avenue, Monday–Friday, 8 a.m.–5 p.m. | Receipt, disconnect-date concern, cash/card payment or account review. | See map |
| Drop box | Drop box is located next to Moore Memorial Library. | After-hours physical payment when timing is not already critical. | Drop box note |
| Retail locations | The city links to CheckFreePay retail locations and says there are more than 90 local options. | Cash/in-person retail payment, if you bring the needed account/barcode information. | Find retail locations |
| Automatic draft | Stop by Water Billing Customer Service or email waterbilling@texascitytx.gov. | Customers who want recurring bank draft without forgetting due dates. | Email Water Billing |
Scam Alert: Do Not Pay an Inbound Caller
City warning
Texas City warns residents not to share personal or financial information with callers claiming to be from the Utility Department about an overdue account.
Read scam alertYou initiate the call
Use only official numbers listed by the city, such as 409-643-5923 for Utility Billing or 844-793-0466 for automated payment.
Call Utility BillingVerify before paying
Do not click random payment links from texts, voicemails or sponsored ads. Start from texascitytx.gov.
Official pay pageDisconnect Date, Reconnection and Service Fees
Disconnect-date payment
If you pay online on the disconnect date, contact Utility Billing during normal business hours with your online confirmation number.
Call 409-643-5923$25 disconnect/list fee
The city lists a $25 service charge for disconnection or being on the disconnect list.
Disconnection rulesReconnection
If water is disconnected for non-payment, the bill must be paid in full and you must contact Utility Billing to schedule reconnection.
Pay Online pageUse this script if service is at risk
Billing Cycles and 10% Late Penalty
| Cycle / area | Billing timing | Penalty rule | What to do |
|---|---|---|---|
| Cycle 1 | Bay Street to east of 25th Street N; billed approximately on the 5th of each month. | Customer gets approximately 30 days; day after due date adds 10% penalty on current bill. | Watch the date printed on your bill, not only the cycle label. |
| Cycle 2 | West of 25th Street N to Lago Mar area; billed approximately on the 20th of each month. | Customer gets approximately 30 days; day after due date adds 10% penalty on current bill. | Pay before due date; penalties are not waived for failure to receive your bill. |
Texas City Water and Sewer Rates
The city rate page lists rates effective August 1, 2017. Use these as official bill-decoding figures, but always verify against your current statement for garbage, tax, biosphere, account-specific sewer units and any new city updates.
| Rate item | Official detail | Why it matters | Official link |
|---|---|---|---|
| Water base | Water base covers up to 3,000 gallons. 5/8-inch meter: $8.75; 3/4-inch: $9.43; 1-inch: $10.08. | Small residential bills often start with the meter-size base. | Rates page |
| Residential/pasture extra usage | 4,000–9,000 gallons: $4 per 1,000; 10,000–24,000: $6; 25,000+ gallons: $8. | Large outdoor use or leaks can jump the bill into higher tiers. | Water tiers |
| All other customer usage | 4,000–24,000 gallons: $6; 25,000–49,000: $8; 50,000+ gallons: $10 per 1,000. | Commercial or non-residential accounts use a different tier pattern. | Other customer tiers |
| Sewer | $4 for 1,000 gallons or less; each additional 1,000 gallons is $4. Sewer unit fee is $0.60 per sewer unit monthly. | Sewer units are property-specific and can make bills differ even at similar water usage. | Sewer rates |
| Sample bill items | The city’s sample 10,000-gallon bill includes garbage, biosphere and sales tax lines. | Your “water bill” total may include more than water and sewer. | Sample bill |
Quick Texas City Water + Sewer Estimator
This simple estimator uses the published residential/pasture water tiers, selected meter base charge and sewer formula. It does not include garbage, biosphere, tax, penalties, disconnect fees, NSF charges, deposits or account-specific adjustments.
Default mirrors the city’s sample-style 10,000-gallon setup with a 3/4-inch residential meter and 8 sewer units. Use your real meter size, sewer units and bill lines for a better estimate.
High Texas City Water Bill: Meter, Leak and Usage Checklist
Read the meter like the city
- The city reads the glass register inside the meter box.
- Read left to right like an odometer.
- Texas City bills in thousands, so the last three numbers are not part of the billed reading.
- Compare your read to the bill read before disputing.
Use EyeOnWater
- EyeOnWater connects supported water utility accounts.
- It helps show water usage.
- It can alert customers to possible leaks.
- Use it before the next bill gets worse.
Check common leaks
- Running toilet or flapper leak.
- Dripping faucet, shower or tub valve.
- Water heater or service-line leak.
- Outdoor hose, irrigation, pool fill or wet yard spot.
High-bill call script
Leak Adjustment: What Texas City Requires
High-usage bill
Prepare the water bill showing high usage.
Application
Use the city’s leak adjustment application from the official page.
Repair proof
Provide plumber receipts or repair receipts from stores such as Lowe’s or Home Depot.
Email Water Billing
Send documents to waterbilling@texascitytx.gov.
New Residential Account, Transfer and Deposit
| Situation | Required items | Fee / deposit | Official action |
|---|---|---|---|
| Residential renter | Contract for service, signed lease or owner/renter agreement, current driver’s license. Expired licenses are not accepted. | $150 deposit due when account opens. | Residential account page |
| Residential owner | Contract for service, proof of ownership such as HUD-1, Closing Disclosure or Galveston CAD ownership printout, current driver’s license. | $150 deposit due when account opens. | Owner requirements |
| Transfer | Completed transfer form, signed lease or proof of ownership for the new property, and full payment of any current-account balance. | $25 transfer fee due at transfer. | Transfer info |
| Unable to come to office | Email required documents to Water Billing. Once documents are received, a customer service representative will call to collect deposit/fees. | Deposit/fees collected after review. | Email documents |
Commercial Account Setup
Commercial renter
Needs contract for service, signed lease agreement and current driver’s license.
Commercial requirementsCommercial owner
Needs contract for service, proof of ownership and current driver’s license.
Owner detailsCommercial deposit
Commercial deposit is a minimum of $300. Call Customer Service for the quoted deposit amount.
Call for quoteReturned Payment / NSF Rules
$25 NSF charge
A returned check or bank draft receives a $25 returned check/bank draft service charge.
NSF rulesMore than three NSFs
If more than three NSFs occur, the account is marked so the city no longer accepts checks or bank drafts for that account.
NSF policyThird-day risk
If payment is not made by the third day of notice, a disconnection service order may be issued and another $25 service charge added.
Call Utility BillingWater Leak, Sewer Backup or Main Break
Report water leak
The Utilities page lists 409-643-5860 for water leak reporting during weekday hours.
Call leak contactSewer backup / main break
Do not treat a backup or main break as a billing issue. Report service problems directly to the utility contact.
Call 409-643-5860Texas City Utility Billing Office Map and Visit Plan
For bill payment, account setup, deposits, transfer documents, disconnection/reconnection questions or account review, use the official Utility Billing location listed on the Pay Online page: 2000 Texas Ave., Texas City, TX 77590.
Bring
Water bill, account number, service address, photo ID, lease/ownership proof if opening account, payment proof, disconnect notice or leak repair receipts.
Ask before leaving
“Is my account fully current, and are any disconnect fees, NSF fees, payment-plan issues or reconnection steps still pending?”
Drop box note
The city lists a drop box next to Moore Memorial Library. Do not use a drop box for urgent disconnect-date payment unless Utility Billing confirms timing.
Official Texas City Utility Links
Texas City Water Bill FAQ
How do I pay my Texas City water bill online?
Use the City of Texas City Pay Online page, which links to InvoiceCloud. You can make a 24/7 online payment and view bills, water usage and payment history.
What is the Texas City water bill phone payment number?
The official automated 24/7 payment line listed by the city is 844-793-0466. For Utility Billing staff help, call 409-643-5923.
What is the online payment convenience fee?
The city Pay Online page lists a $2.95 convenience fee. InvoiceCloud also lists a $0.95 e-check fee and a $2.95 credit-card fee.
What happens if I pay online after 5 p.m.?
Payments made online after 5 p.m. are processed the next business day. This matters if your bill is late or near disconnect status.
What should I do if I pay on my disconnect date?
After making the online payment, contact Utility Billing during normal business hours and provide the confirmation number to help ensure service continuity.
How much is the late penalty?
Texas City gives customers approximately 30 days to pay without penalty. On the day after the due date stated on the bill, a 10% penalty on the current bill is added.
How much is the disconnect service fee?
The city lists a $25 service charge for disconnection or being on the disconnect list. Past-due amounts and service charges must be paid for resumption.
Where do I mail a Texas City water bill payment?
Mail payment to P.O. Box 3837, Texas City, TX 77592-3837. Use mail only when timing is not urgent.
What deposit is required for a new residential water account?
The city lists a $150 residential deposit due when opening an account. Renters and owners must also provide required service contract, ID and lease/ownership documents.
How do I request a leak adjustment?
Use the Leak Adjustment Qualifications page. Prepare the high-usage bill, application, residential or commercial policy, repair receipts and email Water Billing at waterbilling@texascitytx.gov.