Tuscaloosa Water Bill Help Center for Payments, Account Numbers and Service Issues
This guide is for Tuscaloosa customers who need to pay a water bill, find their account number, set up AutoPay, start or cancel service, report no water, request leak relief, or understand why garbage fees appear on the water bill.
Each section gives the exact next action with the official city link, phone number, office address, or form path beside it, so users can solve the task without reading long generic paragraphs.
Fast answer: Tuscaloosa water customers can pay online at the city’s official water bill portal with no service charge, view the past 12 bills, and review account usage. You need your account number and customer ID. If you do not have them, email ubcontact@tuscaloosa.com with the account holder’s name, service address, and requested account help.
Office help: the Customer Service Center is at 2230 Gary Fitts St., Tuscaloosa, AL 35401. Lobby hours are Monday–Friday, 7:30am–4:30pm; drive-thru hours are 7am–5pm. Phone: 205-248-5500.
Tuscaloosa Water Bill Quick Facts
Tuscaloosa Water Bill Action Board: Click the Right Official Link
Start with the card that matches your situation. Each one includes the official action link or phone number.
I need to pay my water bill
Use the city’s official payment portal. Have your account number and customer ID from a recent bill.
Open payment portalI do not know my account number
Email the Business Office with the account holder’s name, service address, and the last four digits of the account holder’s SSN if requested.
Email ubcontact@tuscaloosa.comI need new service or transfer service
Complete the New Account or Transfer Service form and return it by email or hand delivery to the Business Services Center.
Open account formsI have no water
First check bill status with Customer Service at 205-248-5500. After hours, call Ed Love Plant at 205-248-5630.
No-water FAQMy bill is much higher because of a leak
The city has a one-time leak relief policy if minimum criteria are met. The form is an affidavit and must be executed at the Business Office.
Leak relief detailsI want automatic payments
Set up AutoPay in the online customer portal. The city lists several no-fee methods, including ACH, debit/credit cards and digital wallets.
Set up AutoPayHow to Pay a Tuscaloosa Water Bill Online
Open only the official portal
Start from the city’s water bill payment page. It lets existing customers pay bills, view past bills, and review usage.
Pay on city portalUse account number + customer ID
These are required for online payment. They are usually on a recent bill.
Account Service CenterCheck the balance and usage
Do not just pay blindly if the amount looks unusual. Review account usage and past bills before submitting.
Balance FAQSave the confirmation
Keep the confirmation number, date, amount, account number, and screenshot, especially if service status is urgent.
Payment rulesHow to Find or Request Your Tuscaloosa Account Number and Customer ID
| Need | What the city asks for | Best action | Official path |
|---|---|---|---|
| Pay online | Account number and customer ID from a recent bill. | Use the bill before logging in. | Pay Water Bill |
| Missing account details | Account holder’s name, service address, and last four digits of SSN when requesting account/customer number help. | Email the Business Office instead of guessing. | ubcontact@tuscaloosa.com |
| Balance check | Account number and customer ID for online balance access. | Use portal or call 205-248-5500. | Balance FAQ |
| New / transfer / cancel forms | Service forms returned by email or hand delivery. | Use Account Service Center forms. | Account Service Center |
All Tuscaloosa Water Bill Payment Options
Pick the payment method based on urgency. Mail is fine early; office or online payment is better when the account needs quick confirmation.
| Payment method | Official detail | Best for | Practical warning |
|---|---|---|---|
| Online portal | Pay with no service charge; view 12 bills and usage. | Most customers. | Needs account number and customer ID. |
| AutoPay | Drafts electronically on the monthly due date, either the 1st or 15th. | People who forget due dates. | Insufficient funds can trigger a $30 fee. |
| In person | Customer Service Center, 2230 Gary Fitts St. | Receipt, account help, card ID verification. | For card payments in office, photo ID must match card name. |
| Drive-thru | Three-lane drive-thru during business hours. | Quick payment without parking. | Bring payment stub for proper credit. |
| After-hours drop box | Available at the Customer Service Center. | After-hours physical payment. | Do not include account questions with payment. |
| Mail check or money order to P.O. Box 2090, Tuscaloosa, AL 35403. | Non-urgent payments. | Allow at least five days for mail payments to post. | |
| MoneyGram | The city lists MoneyGram outlet payment as an option. | Customers who use cash-payment networks. | Keep receipt and confirm posting if urgent. |
Late Bill, No Water or Reconnection: What to Do First
No water right now
Call 311 inside city limits or 205-248-5311 outside city limits. Also call Customer Service at 205-248-5500 if bill status is uncertain.
Open no-water FAQAfter-hours issue
If after hours, the city says to call the Ed Love Plant at 205-248-5630.
After-hours water infoNon-payment reconnect
The city lists a $50 reconnection fee if water was turned off for non-payment.
Reconnection detailCall script if water is off
Tuscaloosa AutoPay: Best Way to Prevent Missed Water Bills
How AutoPay works
The city says recurring water bill payments can draft electronically each month on the bill due date.
Set up AutoPayNo-fee methods listed
The city lists PayPal, PayPal Credit, Venmo, Apple Pay, Google Pay, Amazon Pay, eCheck/ACH, and debit/credit cards as no-fee accepted methods.
Accepted methodsConfirmation timing
The city says you should receive a confirmation email within 5–10 minutes after setup.
AutoPay FAQeBill Setup: Stop Paper Bills Without Missing Due Dates
Enroll through the city eBill page
Once eBill is active, the city stops mailing paper bills after successful confirmation email delivery.
Enroll in eBillAdd the city sender to contacts
The city tells customers to add donotreplymunis@tuscaloosa.com to avoid emails bouncing or going to spam.
Read eBill termsRemember payment is still your duty
The city says customers are responsible for payment even if an eBill is not received, the same as a paper bill.
eBill responsibilityUpdate email quickly
If eBills bounce, you may be switched back to paper billing, but there can be a delay of one or two billing cycles.
Email billing officeNew Account, Transfer Service or Cancel Water Service
| Task | What to do | Where to send / go | Official link |
|---|---|---|---|
| New water, sewer and garbage account | Complete New Account form. | Email to ubcontact@tuscaloosa.com or hand deliver to Business Services Center at 2230 Gary Fitts St. | New Account |
| Transfer service | Complete Transfer Service form. | Email or hand deliver to 2230 Gary Fitts St. | Transfer Service |
| Cancel service permanently | Complete Cancel Service form or email details. | Include requested turn-off date, service address, account number, customer ID, last four SSN digits, and forwarding address. | Cancel service FAQ |
| Turn water off | Call Water Office. | 205-248-5500. | Turn-off FAQ |
Billing Error, Estimated Bill or Unusual Usage
Normal billing cycle
The city says a normal billing cycle is approximately 30 days.
Billing informationEstimated bill
If a meter reading is unobtainable, the city says the bill may be based on estimated consumption.
Estimated bill ruleBilling error deadline
If you believe there is a billing error, notify the Water Business Office in person or in writing before the delinquent date.
Dispute ruleHigh Water Bill From a Leak: Tuscaloosa Leak Relief Path
Fix the leak first
Relief is tied to excessive unintended water use and minimum criteria. Keep proof of repair, parts, plumber invoice, or repair date.
Leak relief FAQGet the Leak Relief Application
The city says the form is available through City Services Useful Forms or at the Business Office.
Find useful formsExecute it at the Business Office
Because the application is an affidavit, the city says it must be executed in the Water and Sewer Department in the Business Office at 2230 Gary Fitts St.
Office locationAsk what happens to the current bill
Ask whether you still need to pay by the due date while the request is reviewed and what documentation should be attached.
Email billing officeNo Water, Leaks, Odor, Pressure or Sewer: Call the Right Team
| Problem | Official number / action | What to say | Official page |
|---|---|---|---|
| No water | 311 inside city limits or 205-248-5311 outside city limits; billing status at 205-248-5500; after hours Ed Love Plant 205-248-5630. | “Is this billing, city work, or line maintenance?” | No-water FAQ |
| Break or leak in water line | Water Distribution at 205-248-5952. | Give address, cross street, and whether water is in street, yard, or meter box. | Leak contact |
| Water meter leaking or box filled with water | 311 inside city limits or 205-248-5311 outside city limits. | Mention meter box and whether water is standing or flowing. | FAQ contact list |
| Sewage running on the ground | Wastewater at 205-248-5900. | Report exact location and whether it is on private property or public right-of-way. | Wastewater contact |
| Little or no pressure | Check faucet strainers first; then call Water Distribution 205-248-5952 or 311 / 205-248-5311. | Say whether pressure issue is whole house or one faucet. | Water FAQ |
| Odor in water | Check the sink P-trap first; if unresolved call 311 / 205-248-5311 or Ed Love Plant 205-248-5630. | Say whether odor is from hot water, cold water, one sink, or whole house. | Odor FAQ |
Why Garbage Fees Appear on a Tuscaloosa Water Bill
Some customers search for a “water bill” but are actually questioning the garbage line on the utility bill.
Residential first cart
The city lists residential garbage fee at $10.00 per month for the first cart.
Garbage feesGarbage fee question
For garbage-fee concerns, contact Environmental Services at 205-248-4900 or ESD@tuscaloosa.com.
Environmental ServicesTuscaloosa Water Customer Service Center Map and Visit Plan
Use this map for payments, account help, AutoPay questions, forms, leak-relief affidavit execution, or service setup documents.
Lobby hours
Monday–Friday, 7:30am–4:30pm.
Drive-thru hours
Monday–Friday, 7am–5pm.
Parking and access
The city lists free street-level parking, IMF parking deck access, and ADA-accessible entrances.
Official Tuscaloosa Water Bill Links
Tuscaloosa Water Bill FAQ
How do I pay my Tuscaloosa water bill online?
Use the official city payment page at tuscaloosa.com/pay-water-bill. You need your account number and customer ID from a recent bill.
Is there a service charge for online water bill payments?
The city says existing customers can pay online with no service charge.
How do I get my account number or customer ID?
Email ubcontact@tuscaloosa.com with the account holder’s name, service address, and requested account help. The Account Service Center also says to include the last four digits of the account holder’s SSN when requesting account/customer number help.
What is the Tuscaloosa water billing phone number?
Call the Business Office or Customer Service Office at 205-248-5500.
Where is the Tuscaloosa water customer service office?
The Customer Service Center is at 2230 Gary Fitts St., Tuscaloosa, AL 35401. Lobby hours are Monday–Friday, 7:30am–4:30pm, and drive-thru hours are 7am–5pm.
What should I do if I have no water?
Call Tuscaloosa 311 inside city limits or 205-248-5311 outside city limits. If bill status is uncertain, call 205-248-5500. After hours, call the Ed Love Plant at 205-248-5630.
Is there a reconnection fee if water was turned off for non-payment?
Yes. The city FAQ lists a $50 reconnection fee if water has been turned off for non-payment.
Can I get help with a high bill caused by a leak?
The city has a leak relief policy that allows one-time relief from an excessive bill if minimum criteria are met. The Leak Relief Application must be executed at the Water and Sewer Department in the Business Office because it is an affidavit.
Can I set up automatic payments for Tuscaloosa water bills?
Yes. The city’s AutoPay page says customers can create an online payment portal and set up recurring payments that draft on the monthly due date, either the 1st or the 15th.
Why is a garbage fee on my Tuscaloosa water bill?
The city says garbage fees are billed on the City of Tuscaloosa water bill. Residential customers are charged $10.00 per month for the first cart and $34.00 for each additional cart.