Virginia Beach City Services Bill Center for Online Pay, Due Dates, Leaks and Water Service Help
This guide helps Virginia Beach customers pay the combined City Services Bill, use Invoice Cloud, find the 16-digit Public Utilities account number, avoid delayed restoration payments, request a repaired-leak adjustment, or understand why the bill includes more than water.
Every section includes official links, phone numbers, payment rules, office addresses, fee details and next-step scripts so the user can finish the task without reading a long generic utility article.
Fast answer: Virginia Beach Public Utilities customers can pay through the official Invoice Cloud portal, by phone at 757-699-8268, by mail, in person at City Treasurer offices, at the Public Utilities Business Office by check/money order, or by drop box for non-delinquent accounts. Online or phone payment requires the 16-digit Public Utilities account number with leading zeroes and no dashes, plus the service address ZIP code.
Do not use slow payment methods for restoration: if water service was disconnected, do not pay by mail, bank bill pay, third-party bill service, or drop box. Payments must be posted to the Public Utilities account before service can be restored.
Virginia Beach Water Bill: 10 Quick Attributes With Answers
Virginia Beach Utility Action Board: Use the Right Official Step
Most users need one direct action: pay now, restore service, avoid fee confusion, request leak adjustment, start/stop service, or get help paying.
I need to pay online now
Use Invoice Cloud. One Time Pay does not require registration.
Open Invoice CloudI need account history or AutoPay
Register in Invoice Cloud to view recent and prior bills, payment history, AutoPay, paperless billing and Pay-by-Text.
Portal detailsMy water was disconnected
Pay online, by phone or in person so payment posts quickly. Same-day restoration requires full payment before 3 p.m.
Pay by phoneI cannot pay the full bill
Call customer service and check payment assistance resources before the account reaches shutoff risk.
Payment assistanceMy bill is unusually high
Check billing days, pool/lawn use, toilets, faucets and private shut-off valve before requesting a review.
High-bill stepsI need to start/stop/transfer service
Use PU Online Services or call Public Utilities Customer Service for routine account changes.
PU Online ServicesHow to Pay a Virginia Beach Water Bill Online
Open the official payment portal
Virginia Beach Public Utilities uses Invoice Cloud for paperless billing and electronic payment.
Open Invoice CloudEnter the correct account number
Use the 16-digit Public Utilities account number with leading zeroes and no dashes, plus the service address ZIP code.
Understand your billUse One Time Pay or register
One Time Pay is fastest. Register if you want prior bills, payment history, AutoPay, paperless billing, Pay-by-Text and scheduled payments.
Pay or registerSave proof
Keep confirmation number, date, amount and account number until the account balance updates. Invoice Cloud says balances may take up to 2 business days to update in the portal.
Call to verifyInvoice Cloud Fees: Choose the Lowest-Cost Payment Method
| Payment method | Fee rule | Best use | Official action |
|---|---|---|---|
| ACH + paperless billing | No fee for online or Pay-by-Text ACH when enrolled in paperless billing. | Lowest-cost manual online payment. | Portal fee info |
| ACH AutoPay withdrawal | No fee for ACH payments made through AutoPay withdrawal. | Best way to avoid missed due dates and fees. | Manage AutoPay |
| ACH without paperless/AutoPay | $1.75 fee. | Useful if you want bank transfer but do not enroll in paperless or AutoPay. | Compare fees |
| Debit / credit card | $3.50 fee regardless of paperless or AutoPay enrollment. | Urgent payments and accounts needing fast posting. | Pay by card |
| Mail / drop box | No portal fee, but slower posting. | Non-urgent accounts only. | Payment options |
Phone, Mail, In-Person and Drop Box Payment Options
| Payment route | Official detail | Use it when | Action |
|---|---|---|---|
| Pay by phone | Call Invoice Cloud at 757-699-8268. Use debit/credit card or ACH. Account number and service ZIP code required. | You need faster posting or cannot access the portal. | Call 757-699-8268 |
| Mail check or money order with bill stub to Leigh Henderson, City Treasurer, Municipal Center, Building 1, 2401 Courthouse Drive, Virginia Beach, VA 23456. | Only when the account is not urgent. | Mail instructions | |
| City Treasurer offices | Cash, check, Visa, Discover, MasterCard, American Express or money order accepted at listed Treasurer locations. | In-person payment and receipt. | See map section |
| Public Utilities Business Office | 2403 Courthouse Drive. Check or money order only; credit cards and cash are not accepted there. | Public Utilities account help with check/money-order payment. | Public Utilities office |
| Drop boxes | Drop boxes are at 3500 Dam Neck Road and at the Municipal Center across Courthouse Drive from Building 1. No cash. | After-hours non-delinquent check/money-order payment. | Drop-box rules |
Water Service Disconnected? Use the Fast Restoration Route
Confirm the required balance
Use the “Water Service Discontinued” door hanger or PU Online Services. Full amount, including fees/charges, must be paid.
Check PU Online ServicesPay through a fast-posting method
Pay online through Invoice Cloud, by phone, or in person at approved City payment offices.
Pay nowMeet the 3 p.m. cutoff
Virginia Beach says water service will be restored the same day if full payment is made before 3 p.m.
Call customer serviceAfter 3 p.m., weekend or holiday
Payment after 3 p.m., on weekends, or on holidays is scheduled for next business day restoration.
Restoration FAQRestoration call script
Virginia Beach Delinquency Timeline: 75 Days, 90 Days and Weather Rules
21-day due date
Current charges are due 21 days from the date billed. The due date is printed in the account summary.
75 days past bill date
Residential customers receive a delinquent bill message and automated notification before disconnection eligibility.
90 days past bill date
All customers have 90 days past bill date before they are subject to water service disconnection.
Weather and calendar protection
Disconnection cannot occur when the forecast is 92°F or above within the following 24 hours, on Fridays, weekends, state holidays, or the day before a state holiday.
Payment Assistance and Community Resources
Start with Public Utilities
Call customer service at 757-385-4631 and ask what payment assistance or arrangement path fits your account.
Call customer serviceDial 2-1-1
Virginia Beach’s assistance page says residents can dial 2-1-1 for free information on available community services.
Call 2-1-1Prepare documents
Have your bill, account number, service address, ID, income/benefit documents, shutoff notice and payment confirmations ready.
Payment assistance pageStart, Stop or Transfer Virginia Beach Water Service
| Task | What to use | What to prepare | Official action |
|---|---|---|---|
| Start service | PU Online Services or Customer Service. | Service address, full name, phone number, start date and account/contact details. | PU Online Services |
| Stop service | PU Online Services or Customer Service. | Account number, service address, stop date and forwarding address. | Call 757-385-4631 |
| Transfer service | PU Online Services or Customer Service. | Current address, new address, transfer date, contact information and account number. | Online services info |
| New connection / water or sewer tap | Utility Connections Office, not routine customer service. | Appointment, connection type, property/project details and possible fees. | Utility connection info |
What Is Inside the Virginia Beach “Water Bill”?
Virginia Beach calls it a City Services Bill because it can include Public Utilities and Public Works charges. Water usage is only one part of the bill.
Water
Water service availability and water usage. Usage is based on the meter reading taken the day the account is billed.
Sanitary sewer
Virginia Beach sewer collection/transmission is a City charge. HRSD bills separately for wastewater treatment based on water use.
Stormwater
Stormwater is a fixed daily charge that supports drainage and stormwater infrastructure.
Solid waste
Residential waste collection, yard debris, recycling and related solid-waste services may appear on the City Services Bill.
2026 Virginia Beach Water Rates and Bill Math
| Charge | Current official detail used in this guide | Why it matters | Official link |
|---|---|---|---|
| Water service availability fee | 5/8″ meter: $6.30 per month effective July 1, 2026. | Base water charge tied to meter size, charged before usage. | Water code |
| Water usage rate | $6.54 per 1,000 gallons effective July 1, 2026. | This is the part that jumps when usage, leaks, irrigation or pool filling increase. | 2026 fee update |
| Sanitary sewer city fee | City update says no increase to the sanitary sewer fee in the FY2027 budget. | Separate from HRSD wastewater treatment bill. | FY2027 update |
| HRSD bill | HRSD bills separately for wastewater treatment. HRSD charges are based on water consumption. | A high City water-usage reading can also affect the HRSD treatment bill. | HRSD |
| Fixed daily charges | Public Utilities lists $2.87 per day for the four fixed services, excluding water usage and taxes. | Longer billing periods can create higher bills even without a leak. | High-bill page |
Virginia Beach Bill Estimate Tool
Use this simple planner for the water portion and estimated fixed City Services Bill charges. It is not a live account balance.
Use Invoice Cloud or PU Online Services for your exact balance. Longer billing periods, HRSD treatment charges, tax, past balance, delinquent fees, leak adjustments and service status can change the final amount.
Higher Than Normal Virginia Beach Water Bill? Check These First
Public Utilities says a higher bill can come from a longer billing period, seasonal use, pool filling, frequent lawn watering, more people in the home, or a leak.
Toilet leak test
- Listen for flushing, filling, hissing or dripping sounds.
- Put dye tabs or food coloring in the tank.
- Wait 10 minutes without flushing.
- If color appears in the bowl, you have a leak.
- Check that tank water is at least one inch below the overflow pipe.
Faucet and fixture check
- Inspect each faucet for visible drips.
- Look near handles for loose or worn O-rings.
- Check water heater, hose bibs, irrigation and outdoor lines.
- Keep receipts or plumber notes if repairs are made.
Find private shut-off valve
- Check garage wall, near water heater or under sinks.
- Look near outside hose bib where water enters the home.
- If you cannot find it during a significant leak, call 757-385-4171.
- The City is not responsible for private-property plumbing leaks.
High-bill call script
Water or Sewer Emergency Contacts
| Issue | Official contact | When to use it | Action |
|---|---|---|---|
| No water, low pressure, burst pipe, emergency turn-off, meter leak, hazardous meter lid | Public Utilities Business Office: 757-385-4171 | Urgent calls during business hours. | Call 757-385-4171 |
| After-hours, nights, weekends, holidays | 311 / 757-385-3111 | Urgent issues outside normal business hours. | Call 757-385-3111 |
| Sanitary sewer stoppage or water main break | Public Utilities Operation & Maintenance: 757-385-1400 | Call before contacting a plumber if the problem may be in the City sewer system. | Call 757-385-1400 |
| Street flooding | Public Works Stormwater Maintenance: 757-385-1470 | Flooding on your street or stormwater drainage issue. | Call 757-385-1470 |
Virginia Beach Public Utilities Map and Visit Plan
Use 2403 Courthouse Drive for Public Utilities customer service and business-office help. For in-person cashier payments, the City Treasurer’s offices listed in the payment section may be the better route.
Bring
City Services Bill, 16-digit account number, service address ZIP, ID, payment method, door hanger, proof of repair, plumber receipt or prior payment confirmation.
Ask before leaving
“Is my payment posted, is my account active, will water be restored today, and do I still owe any fee, HRSD-related balance or delinquent amount?”
Do not drop cash
Drop boxes do not accept cash and should not be used for delinquent accounts or restoration payments.
Official Virginia Beach Water Bill Links
Virginia Beach Water Bill FAQ
How do I pay my Virginia Beach water bill online?
Use the official Invoice Cloud portal for Virginia Beach Public Utilities. You can make a one-time payment without registering, or register to view prior bills, payment history, AutoPay, paperless billing and Pay-by-Text.
What account number do I need for Virginia Beach online payment?
You need the 16-digit Public Utilities account number with leading zeroes and no dashes, plus the service address ZIP code.
What is the Virginia Beach water bill phone payment number?
Call Invoice Cloud at 757-699-8268 to pay by phone with debit/credit card or ACH bank transfer.
What is the Virginia Beach Public Utilities customer service number?
Call Public Utilities Customer Service at 757-385-4631 for account information, bill questions, start/stop/transfer service and routine account inquiries.
When is a Virginia Beach City Services Bill due?
Charges are due 21 days from the date the account is billed. The due date is printed on the bill under the account summary.
What happens if I do not pay my Virginia Beach water bill?
A $1.50 late fee is added 75 days past the bill date. Customers have 90 days past the bill date before being eligible for water service disconnection, subject to Virginia State Code protections.
How do I restore disconnected water service in Virginia Beach?
Pay the full amount listed on the Water Service Discontinued door hanger or in PU Online Services. Same-day restoration is available if full payment is made before 3 p.m.; payments after 3 p.m., weekends or holidays are scheduled for the next business day.
Can I get a Virginia Beach bill adjustment for a leak?
If you repaired a leak, you may qualify for a bill adjustment. Request it through PU Online Services or call Public Utilities Customer Service at 757-385-4631.
Why is my Virginia Beach bill higher than usual?
Your billing period may be longer, seasonal usage may be higher, more people may be in the home, you may have filled a pool or watered the lawn more often, or there may be a leak. Check toilets, faucets and the private shut-off valve.
Does HRSD bill separately from Virginia Beach Public Utilities?
Yes. Customers with sanitary sewer service also receive a bill from Hampton Roads Sanitation District for wastewater treatment. HRSD charges are based on water consumption, and Virginia Beach shares meter readings and certain adjustments with HRSD.