Amarillo Water Bill Help Center for PayAMA Login, New Account Numbers and High Bills
This page helps Amarillo water customers pay the bill, register in the new PayAMA system, find the new account number, restart AutoPay, request new or transfer service, handle a past-due balance, and investigate high water usage.
Every important step includes the official City of Amarillo link, phone number or office path beside the instruction, so readers can finish the task without clicking through random payment pages.
Fast answer: Amarillo customers now use the new PayAMA / Utility Billing portal. Because the system changed in 2026, all customers have a new account number, and previous online AutoPay or Paperless settings may need to be re-enrolled. Use the new account number from the April bill or the city lookup tool before paying online.
Past-due warning: if water service has been disconnected, Amarillo says the full past-due balance must usually be paid to restore service. Same-business-day restoration depends on payment timing: before 3:00 p.m. Monday–Thursday or before 4:30 p.m. Friday. A $25 reconnect service fee may also apply.
Amarillo Water Bill Quick Facts
Amarillo Water Bill Action Board: Use the Correct Official Step
Start here. Each card gives the task, the practical instruction, and the official link or phone number.
I need to pay now
Use the PayAMA portal for full account tools, or one-time pay if you only need a quick payment.
Open PayAMAI do not know my new account number
Use the city’s new-account-number lookup tool or your April bill. The old number is not the number to use going forward.
Find lookup instructionsI was on old AutoPay
Previous online AutoPay and paperless settings do not automatically carry over. Re-register and re-enroll in the new system.
Re-enroll onlineMy service is disconnected
Call Utility Billing at 806-378-3030. Ask the amount required, cutoff time, reconnect fee, and whether an arrangement is possible.
Call 806-378-3030My bill is unusually high
Review hourly and monthly usage in the portal, then submit a customer-service request or call Utility Billing for investigation.
Review usageI have a water emergency
For water/sewer emergencies, call 806-378-6824 anytime. For office-hours emergency turnoff, call 806-378-3030.
Call emergency lineNew PayAMA System: What Amarillo Customers Must Do in 2026
Find the new account number
The new system changed account numbers. Use the new number from the paper bill or account-number lookup tool.
Open system pageRegister online
You need the new account number, phone number or driver’s license number listed on the account, and service ZIP code.
Register in PayAMAReset payment habits
Previously scheduled payments and old online AutoPay settings are not active in the new system.
Read transition FAQUse new account tools
The new system lets customers pay, schedule recurring payments, pay multiple accounts, sign up for paperless billing, and view water usage where available.
Manage accountHow to Pay an Amarillo Water Bill
Choose the method based on urgency. For disconnected or shutoff-risk accounts, call before assuming a slow method will restore service.
| Payment method | Use it when | Official detail | Official action |
|---|---|---|---|
| PayAMA login | You want account tools, usage, AutoPay, paperless billing or recurring payments. | Register with the new account number, account phone or driver’s license number, and service ZIP. | Log in or sign up |
| One-time online payment | You want to pay without full account setup. | The PayAMA login page links to one-time pay. | Make one-time payment |
| Phone payment | You prefer automated phone payment. | Pay-by-phone number listed by the city is 806-576-1932. | Call 806-576-1932 |
| In person | You need direct help, receipt, or account support. | Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101. | See map |
| Drive-through | You want weekday drive-up payment. | Mobile payment unit on the north side of City Hall, Monday–Friday, 11:00 a.m.–2:00 p.m. | Confirm payment options |
| You are not near a deadline. | Mail to City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105. | Read mail instructions | |
| Night depository | You need 24-hour check/money-order drop-off. | Located at the north entrance of City Hall. No cash. | Plan drop-off |
| Local payment locations | You are paying before the due date and can wait for processing. | Payments can take 3–5 business days to process. Amarillo National Bank only accepts current bills before due date. | Review local locations |
AutoPay, Paperless Billing and Old Payment Profiles
Old online AutoPay
If AutoPay was set up through the previous online payment portal, it does not transfer to the new system.
Read system transitionIn-office EFT draft
If EFT bank draft was set up in person using the bank draft authorization form, the city says that enrollment will transfer.
Confirm draft detailsPaperless credit
The new system page says customers can register online and sign up for paperless billing for a $10 credit on the next month’s bill.
Sign up onlinePast-Due Amarillo Water Bill or Disconnected Service
Call before paying blindly
Ask Utility Billing whether the account is delinquent, tagged for disconnection, already disconnected, or eligible for an arrangement.
Call 806-378-3030Know the same-day restore times
For disconnected service, payment must be made before 3:00 p.m. Monday–Thursday or before 4:30 p.m. Friday for same-business-day restoration.
Read disconnect FAQAsk about minimum payment
If you cannot pay in full, the city FAQ says a minimum payment of half the past-due amount may be required with arrangements for the rest.
Ask about arrangementExpect reconnect fee
A $25 service fee may be applied to reconnect the meter after disconnection.
Pay in portalPast-due call script
High Amarillo Water Bill: Use the New Hourly Usage Tools
The new system is more useful for high-bill problems because eligible customers can review interval, daily, hourly and monthly billed usage in the portal.
Check interval usage
- Log in to PayAMA.
- Open interval usage if available.
- Compare daily or hourly patterns.
- Look for overnight water use.
Check common leaks
- Running toilet flapper.
- Outdoor hose left on.
- Irrigation schedule change.
- Water heater or slab leak.
Request investigation
- Use the Forms tab in PayAMA.
- Submit a General Customer Service Request.
- Or call Utility Billing directly.
- Keep repair proof if a leak is found.
Leak Adjustment and High-Consumption Adjustment
A leak adjustment is not automatic. The customer must document the repair and contact Utility Billing.
| Adjustment type | What Amarillo says | What to prepare | Official action |
|---|---|---|---|
| Leak adjustment | If requirements are satisfied, a leak adjustment may be applied to the two highest bills. | Plumber receipt or parts receipt showing the leak was repaired. | Call 806-378-3030 |
| Frequency limit | Only one leak adjustment is allowed every two years. | Ask whether you have received a leak adjustment in the past two years. | Submit service request |
| High-consumption adjustment | If a full leak adjustment cannot be applied, a high-consumption adjustment may be considered. | Usage history, repair detail, dates, receipts and explanation of unusual use. | Review billing FAQ |
| High-consumption limit | High-consumption adjustments can be applied once per year for up to two billing periods. | Know which billing periods were affected before calling. | Email waterbill@amarillo.gov |
Start, Final or Transfer Amarillo Water Service
Start new service online
On the PayAMA login page, select “Are you a new customer?” to access the online application and upload lease or deed documents.
Start service onlineStart by phone or email
You may request service by emailing waterbill@amarillo.gov or calling 806-378-3030. Lease or deed may be requested by email.
Email Utility BillingTransfer service
Log in or register in the portal, then use the Forms tab to submit a Transfer Service Request for the new Amarillo address.
Final / transfer pageTerminate service
Submit a Terminate Service Request through the portal Forms tab. Terminations are processed for the following business day.
Submit requestAmarillo Water and Sewer Rate Basics
Amarillo water and sewer rates are usage-based, and customers are charged a minimum monthly fee based on meter size that includes the first 3,000 gallons of water.
Minimum monthly fee
The minimum monthly fee is determined by meter size and includes the first 3,000 gallons of water.
Read rate FAQTiered usage
Usage over 3,000 gallons is billed at additional per-thousand-gallon rates, with tiered pricing that increases as usage increases.
Check ratesOutside city limits
Rates are higher for customers located outside the city limits.
Review city codeWater Emergency, Sewer Backup or Brown Water
Water or sewer emergency
Call the 24/7 Water and Sewer Emergency Line at 806-378-6824.
Call emergency lineSewer backup
If sewer backed up into your house, contact the Water Distribution main line at 806-378-6824 as soon as possible.
Water Utilities FAQBrown water
Brown water can be caused by sediment or rust. Contact Water Utilities at 806-378-6824 for guidance.
Call Water UtilitiesWhere Amarillo Water Comes From and Why Usage Matters
Ogallala Aquifer
Amarillo’s water supply includes city wells drawing from the Ogallala Aquifer.
Read water basicsCRMWA and Lake Meredith
Canadian River Municipal Water Authority provides well water and water from Lake Meredith.
See city source noteEvery Drop Counts
The city tracks daily usage and promotes conservation through water-use goals and conservation programs.
Open conservation resourcesAmarillo Utility Billing Office Map and Visit Plan
Use this map for Amarillo City Hall, 623 S Johnson St, Suite 1200, Amarillo, TX 79101. Bring your new account number, bill, payment method, ID, lease/deed if starting service, and proof of repair if asking about a leak.
Best for
Account registration help, payment proof, disconnected service questions, start/transfer/final service and billing disputes.
Drive-through
Use the north side of City Hall Monday–Friday, 11 a.m.–2 p.m., if that payment option fits your deadline.
Night depository
Available 24 hours at the north entrance of City Hall. Do not place cash in the depository.
Official Amarillo Utility Links Used in This Guide
Amarillo Water Bill FAQ
How do I pay my Amarillo water bill online?
Use the official PayAMA portal. You can log in for full account tools or use one-time pay if you only need to make a quick payment.
Why do I need a new Amarillo utility account number?
The City of Amarillo launched a new utility billing system in 2026, and all accounts received new account numbers. Use the new account number from your bill or the account lookup tool going forward.
What do I need to register for the new PayAMA system?
You need the new account number, the phone number or driver’s license number listed on the account, and the service address ZIP code.
Will my old AutoPay transfer to the new Amarillo billing system?
Old online AutoPay from the previous portal does not transfer. Customers must re-enroll in the new system. In-person EFT bank draft enrollment may transfer automatically.
What is the Amarillo utility billing phone number?
Call Utility Billing at 806-378-3030 for billing questions, account help, service start, transfer, final service, delinquent account questions and assistance options.
What is the Amarillo pay-by-phone number?
The city lists 806-576-1932 for pay-by-phone utility bill payments.
How do I restore disconnected water service in Amarillo?
Contact Utility Billing. The city says the full past-due balance must usually be paid, payment must be made before listed cutoff times for same-business-day restoration, and a $25 reconnect service fee may apply.
Can I get help if I cannot pay my Amarillo water bill?
Yes. Call Utility Billing at 806-378-3030 and ask about payment assistance, installment options or arrangements based on your account situation.
What should I do if my Amarillo water bill is unusually high?
Log in to PayAMA to review hourly or monthly usage if available, check toilets and irrigation for leaks, then submit a General Customer Service Request or call 806-378-3030.
Who do I call for an Amarillo water or sewer emergency?
Call the 24/7 Water and Sewer Emergency Line at 806-378-6824. For office-hours emergency water turnoff, call Utility Billing at 806-378-3030.