Gwinnett Water Bill Help Center for Payments, New Account Numbers, Leaks & Past-Due Service
This page helps Gwinnett County water customers pay a bill, use QuickPay, register with the new account number, start or stop service, check a high bill, request a leak adjustment, find payment assistance, and report a water outage.
The guide is built around real customer problems: login confusion, Western Union posting delays, same-day reconnect questions, meter leaks, high consumption, scams, and what to do before a bill becomes a disconnection issue.
Fast answer: Gwinnett County water customers can pay online through the Water Resources customer portal, make a QuickPay payment with the new account number, pay by automated phone at 678.376.6800, mail payment to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023, pay at Western Union Quick Collect locations, or pay in person/drive-thru at 684 Winder Highway NE, Lawrenceville, GA 30045.
Do this first: confirm you are on the official Gwinnett payment path. Gwinnett warns that Gwinnetth2o.com is the correct shortcut, while a look-alike domain using a zero instead of the letter “o” is not affiliated with Water Resources.
Gwinnett Water Bill Quick Facts
Gwinnett Water Bill Action Board
Use the card that matches your situation. Every action includes the official link, phone number, or form beside the step.
I need to pay now
Use the official online account login, or use QuickPay if you only need a one-time payment with your new account number.
Make QuickPay paymentI need phone payment
Call 678.376.6800 and follow the voice prompts. Automated phone payments can take 24 to 48 hours to post.
Call 678.376.6800I forgot the new account number
Check your bill, email, mailed letter, or the new payment website. Customer Care can also help.
Read account-number FAQI need service started
Gwinnett connects service Monday–Friday, schedules up to 14 days ahead, and does not offer same-day service.
Start service formI need extra time to pay
Call Customer Care before disconnection. Gwinnett lists 678.602.4559 for customers who need extra time before service is disconnected.
Call 678.602.4559I see a leak, outage or break
Call the 24-hour emergency dispatch line at 678.376.7000. Give the street address and nearest cross street.
Outage / dispatch pageHow to Pay a Gwinnett County Water Bill Online
Start from the official county page
Open the official Pay My Bill page, then choose login or QuickPay. This avoids fake payment domains.
Official Pay My BillUse your new account number
Gwinnett says every customer has a new nine-digit account number. QuickPay, bank bill pay, phone payment, Western Union and new profiles need it.
Account-number FAQRegister for more tools
Online accounts can set up automatic payments, paperless billing, service stop/transfer, profile updates and view up to 18 months of billing history.
Create / log inSave proof
Keep the payment confirmation, date, amount, payment method and account number until the next bill shows correctly.
Check account historyPayment Methods: Choose Based on Deadline Risk
| Method | Official detail | Best for | Official action |
|---|---|---|---|
| Online login | Pay bill, set automatic payments, paperless billing, stop/transfer service and view up to 18 months of history. | Regular monthly management. | Log in |
| QuickPay | Quick one-time payment using the new account number. | Fast payment without full account setup. | QuickPay |
| Phone | Call 678.376.6800. Automated phone payments are available 24/7 and can take 24–48 hours to post. | Customers who prefer card payment by phone. | Call 678.376.6800 |
| Send coupon and check with account number to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Non-urgent payments only. | Mail instructions | |
| Western Union | Bring your bill and allow up to three days for processing. Convenience fees apply. | Cash-style third-party payment access. | Western Union details |
| In person / drive-thru | 684 Winder Highway NE, Lawrenceville, GA 30045, Monday–Friday, 8am–5pm, excluding holidays. | Cash, check, money order, card payment or direct staff help. | Open map |
New Gwinnett Water Account Number: Why Login May Fail
New nine-digit number
Gwinnett says every customer received a new nine-digit account number after the website upgrade. It appears on the water bill and is needed for QuickPay.
Read FAQEmail or mailed letter
Customers with online profiles may have received the number by email; customers without an online profile may receive a mailed letter and activation code.
Payment website noticeAutoPay transition
Gwinnett says automatic payment information is securely transferred, but some customers with multiple cards may need to select which card to use.
AutoPay FAQStart, Stop or Transfer Gwinnett Water Service
Start service
Gwinnett connects service Monday–Friday, 8am–5pm, can schedule up to 14 days in advance, and does not offer same-day service.
Start service requestPlan the activation fee
Gwinnett lists a non-refundable $25 activation fee for residential accounts, including transfer of service where one account closes and another opens.
Start-service detailsStop or transfer service
Log in online or contact Customer Care. Gwinnett processes disconnections Monday–Thursday and can schedule up to 14 days in advance.
Log in to requestCancel by phone
Gwinnett says cancellation should be made by calling as soon as possible. Do not rely on email because it can take up to two business days.
Call Customer CarePast-Due Gwinnett Water Bill: Disconnection and Reconnection Steps
Past due does not always mean the water is already off, but it should be treated as urgent once the bill shows a disconnection date.
Notice language
Gwinnett says past-due bills include a disconnection warning with a specific date, and past-due accounts also receive a postcard.
Past-due FAQExtra time before shutoff
If you need extra time, contact Customer Care before disconnection. Gwinnett lists 678.602.4559 for this situation.
Call 678.602.4559Reconnection timing
Standard reconnection is next business day. Same-day reconnection may be requested until 4pm Monday–Friday for an additional charge and is subject to availability.
Reconnect FAQCall script for a past-due bill
Gwinnett Water Bill Assistance and Payment Help
Gwinnett says the Water Resources Assistance Program has ended, but local organizations may still have resources depending on funding and eligibility.
Ask for extra time first
Before disconnection, call 678.602.4559 to discuss extra time to pay.
Call before shutoffLocal assistance list
Gwinnett lists utility assistance organizations and notes that customers should contact each directly for eligibility and funding availability.
Assistance organizationsHealth and Human Services
Gwinnett Health and Human Services can help connect residents with resources. The county lists 770.822.8850.
Call 770.822.8850High Gwinnett Water Bill: Usage, Season, Guests or Leak?
Gwinnett’s FAQ says high consumption can come from more guests, landscaping, new sod, pressure washing, plumbing repairs, summer watering, pools, children home from school, or winter visitors. If none of those fit, test for a leak.
Compare bill history
- Check the consumption section on the middle-left of the bill.
- Compare with last month.
- Compare with the same month last year.
- Use the online bill calculator for an estimate.
Two-hour leak test
- Turn off water-using appliances.
- Tell everyone not to use water for two hours.
- Read or photograph the meter.
- Check again after two hours.
- Movement or changed read can mean a leak.
Toilet leak test
- Put food coloring or dye tablet in the tank.
- Do not flush.
- Wait 30 minutes.
- If color appears in the bowl, the toilet leaks.
- A faulty flapper is a common cause.
Leak, Pool and Sod Adjustments: What Gwinnett Allows
| Adjustment type | What Gwinnett says | Practical next step | Official action |
|---|---|---|---|
| Leak adjustment | Eligible water and sewer accounts may receive an adjustment once in a 12-month period. Repair must be made within three months of increased consumption, and request must be made within three months of the leak repair date. | Repair first, keep receipts/photos, then submit the form. | Leak adjustment FAQ |
| Pool fill sewer adjustment | Sewer adjustment may be available for newly constructed pool, repaired pool refill, or one refill every five years; only one billing cycle is adjusted. | Document the pool work and refill date. | Pool fill FAQ |
| Sod watering | Gwinnett references leak adjustment and builder sod adjustment request forms for sod-related sewer adjustments. | Check whether your sod situation is homeowner or builder-related. | Sod adjustment FAQ |
| Private-property leak | Gwinnett says leaks on the customer side of the meter are the customer’s responsibility to repair. | Call a plumber if the leak is between the meter and the house or inside the home. | Leak testing page |
Report Water Outage, Meter Box Water, Leak, Break or Quality Concern
Service disruption or break
Call Gwinnett’s 24-hour emergency dispatch line at 678.376.7000. Give the street address and cross street or intersection.
Outage reporting pageMeter box full of water
Gwinnett says it could be groundwater after rain, a customer-side leak, or a County-side leak. Contact 24/7 Dispatch at 678.376.7000.
Meter box FAQWater quality concern
For taste, smell, discoloration or water-quality questions, Gwinnett’s FAQ directs customers to the 24/7 dispatch center at 678.376.7000.
Water quality pageGwinnett Water Bill Scam Warnings
Fake federal credits
Gwinnett warns about scams claiming the president or federal government is providing credits or payments for utility bills. Do not give Social Security numbers or financial details to strangers.
Official scam warningFake website spelling
The correct shortcut is Gwinnetth2o.com. Gwinnett says a non-affiliated party purchased a similar domain using a zero instead of the letter “o,” and it may request payment information for a fee.
Verify payment page10 Gwinnett Water Bill Answers at a Glance
| Attribute | Answer | Best action |
|---|---|---|
| Online payment | Use the official Gwinnett Water Resources portal or QuickPay. | QuickPay |
| Customer Care | 678.376.6800, Monday–Friday, 8am–5pm. | Call Customer Care |
| Extra payment time | Call 678.602.4559 before service disconnection. | Call assistance line |
| Emergency dispatch | 678.376.7000 for service disruption, leak, break or quality concern. | Call dispatch |
| Office payment | 684 Winder Highway NE, Lawrenceville, GA 30045. | Open map |
| Mail payment | Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Confirm address |
| Start service | Connects Monday–Friday, no same-day service, schedule up to 14 days ahead. | Start request |
| Residential activation fee | $25 non-refundable activation fee. | Start-service details |
| Leak test | Two-hour meter test and 30-minute toilet dye test are recommended. | Leak detection |
| Water source | Lake Lanier is Gwinnett County’s sole water source. | Water quality |
Gwinnett Water Resources Office Map and Visit Plan
Use this map for in-person or drive-thru payment at 684 Winder Highway NE, Lawrenceville, GA 30045. Bring the bill, new account number, payment method, ID, and any disconnection, leak, or assistance documents.
Bring
Water bill, account number, photo ID, payment method, disconnection notice, leak receipts, or assistance documents.
Ask before leaving
“Is my account current, when will payment post, and is any disconnection, adjustment, or payment plan still pending?”
Drive-thru planning
In-person and drive-thru payments are listed Monday–Friday, 8am–5pm, excluding holidays.
Official Gwinnett Water Bill Links
Gwinnett Water Bill FAQ
How do I pay my Gwinnett County water bill online?
Use the official Gwinnett Water Resources online account portal or QuickPay. QuickPay requires your current account number, which is shown on the water bill.
What phone number do I call to pay a Gwinnett water bill?
Call 678.376.6800 and follow the voice prompts. The automated phone system is available 24/7, but payments made through the automated system can take 24 to 48 hours to post.
Does Gwinnett charge a fee to pay online or by automated phone?
No. Gwinnett says it never charges customers a fee to pay online or through the automated phone service. Western Union convenience fees are separate and paid to Western Union.
Where do I mail a Gwinnett County water bill payment?
Mail payment with the coupon and account number written on the check to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. Allow up to three business days for mailing and processing.
Where can I pay in person?
Pay in person or drive-thru at 684 Winder Highway NE, Lawrenceville, GA 30045, Monday through Friday from 8am to 5pm, excluding holidays.
Why did my Gwinnett water account number change?
Gwinnett launched a new customer self-service website and says every customer received a new nine-digit account number. The new number appears on the bill and is needed for QuickPay, phone payment, bank bill pay and Western Union.
How do I start Gwinnett water service?
Existing customers can log in online, and new customers can use the Start Service Request Form. Gwinnett connects service Monday through Friday, can schedule up to 14 days in advance, and does not offer same-day service.
What should I do if my Gwinnett water bill is past due?
Read the bill for the specific disconnection date. If you need extra time before service disconnection, call 678.602.4559. If paying on the scheduled disconnection day through Western Union, call 678.376.6800 to confirm payment.
Can Gwinnett adjust a bill after a leak?
Yes, eligible water and sewer accounts may receive a leak adjustment once in a 12-month period. The repair must be made within three months of increased consumption, and the request must be made within three months of the leak repair date.
Who do I call for a water outage, leak, break or water quality concern?
Call Gwinnett’s 24-hour emergency dispatch line at 678.376.7000. Give the street address and cross street or intersection so the issue can be located quickly.