Akron Water Bill Help Center for Pay My Bill, High Usage, Penalty & Relief
This page helps Akron utility customers pay a water/sewer/refuse bill, use the online bill portal, understand CCF usage, check high bills, request leak relief, apply for water-bill assistance, and contact the Utilities Business Office.
Every task below includes the official city link, phone number, address, or form beside the step, so users can move from confusion to the right action without reading long paragraphs or guessing which Akron page applies.
Fast answer: Pay Akron water/sewer/refuse bills through the official Akron online bill portal, by mail, by drop box, or by contacting the Utilities Business Office. For billing help, call 330-375-2554. Akron utility bills commonly include water, sewer, refuse/curb service, billing charges, infrastructure fees, previous balance, current charges, and any late-payment charge.
High-bill warning: Akron says toilet leaks are especially common and may qualify for high-bill relief through a Utility Bill Relief Affidavit. Start by testing toilets, checking usage in CCF, and contacting the Utilities Business Office before the bill becomes harder to manage.
Akron Water Bill Quick Facts
Akron Water Bill Action Board: Use the Official Link Inside Each Step
Start here if you only need the correct next action. Each card gives the problem, the official link, and the practical step.
I need to pay or create an online account
Use the Akron online bill portal. If you are a new online user, start with the sign-up page and keep your utility bill nearby.
Open SpryPoint sign upI want the city’s Pay My Bill page
Use the city Pay My Bill page for the official utility payment path and account-service entry point.
Open Akron Pay My BillMy bill is too high
Test toilets first, then review CCF usage. Akron says toilet flapper leaks are common and high bills may qualify for relief by affidavit.
Use leak test stepsI need bill assistance
Eligible Akron residents may receive a discount on the drinking-water portion of the bill. Return the application by email, mail or fax.
Open assistance formI need to call about my account
Call the Utilities Business Office at 330-375-2554. Have the account number, service address, name on account, and payment proof ready.
Find utility account pageI need city help from inside Akron
Dial 311 inside the City of Akron or 330-375-2311 from other phones if you are unsure which city division handles your issue.
Open city websiteHow to Pay an Akron Water Bill Online
Open the official portal
Use the Akron paymybill portal. Avoid third-party “pay my Akron bill” ads unless you intentionally want a separate bill-pay service.
Open paymybill portalUse the account number exactly
Copy the account number from the current bill. Do not guess based on address only, especially if the property recently changed tenants or owners.
Use city payment pageCheck payment fee before submitting
Online and phone utility payments may include a convenience/service fee. Confirm the fee shown before final payment.
Review portal checkoutSave proof
Save the confirmation number, date, amount, account number, and screenshot until the balance updates on the account.
Return to portalAkron Utility Bill Payment Methods: Mail, Drop Box, Office and Portal
| Payment path | Use when | Practical detail | Official action |
|---|---|---|---|
| Online portal | You want the fastest self-service path. | Use the account number from the current bill and save confirmation. | Open portal |
| City Pay My Bill page | You want to start from the official city payment landing page. | Good if you do not trust a search result and want the city site first. | Open Pay My Bill |
| Your bill is not urgent. | Mail early and include the payment stub/account number. Do not mail if a shutoff deadline is close. | Use the mailing address printed on the current bill. | |
| Drop box / office | You need physical payment or office help. | Use check/money order where required, and do not put cash in a drop box unless the city specifically allows it. | See office map |
| Phone/customer service | You have a posting, shutoff, account, or billing question. | Call with the account number, address, amount, and receipt if already paid. | Call 330-375-2554 |
Akron Water Bill Late Penalty and Shutoff Planning
10% penalty rule
The Akron Public Utilities rules state that after the due date, a 10% penalty is applied to the unpaid current balance.
Open rules PDFDo not wait for shutoff
If the bill shows a past-due balance or warning language, call before the deadline and ask what amount is needed to keep service active.
Use city payment pagePayment proof matters
If you paid online, save confirmation and call to confirm posting when timing is urgent.
Return to portalCall script for a past-due Akron utility bill
High Akron Water Bill? Check the Most Common Leak First
Akron’s Fix-a-Leak guidance says toilets are especially leak-prone and that a warped or cracked flapper is the most common cause of a leaking toilet.
Toilet color test
- Remove the tank cover.
- Put a few drops of food coloring, coffee, or dark liquid into the tank.
- Do not flush for 15 minutes.
- If color appears in the bowl, you likely have a leak.
- Flush afterward to avoid staining.
Read CCF usage
- Find “Cons. 100 CF” on the bill.
- 1 CCF equals 100 cubic feet.
- Compare current CCF to prior months.
- High CCF can raise both water and sewer charges.
Check other sources
- Outdoor spigots and hoses.
- Water heater overflow or leak.
- Humidifier or icemaker line.
- Underground service line.
- Running toilet after flush.
Utility Bill Relief Affidavit: What to Do After a Leak
Confirm the cause
Akron’s leak guidance specifically points to toilet leaks, burst pipes, and underground leaks as situations that can create high utility bills.
Read leak guidanceRepair the leak
Do not only request relief. Fix the problem, document what was repaired, and keep invoice, parts receipt, plumber note, or photos.
Use repair checklistAsk about the affidavit
Call the Utilities Business Office at 330-375-2554 and ask whether your leak situation qualifies for a Utility Bill Relief Affidavit.
Open UBO pageSubmit complete proof
Relief requests are easier when you include account number, service address, bill dates, repair date, repair proof, and a short explanation.
Email UBOLeak relief call script
Akron Water and Sewer Bill Assistance Program
Akron’s assistance program is meant for eligible Akron residents who need help with the drinking-water portion of the utility bill. It is separate from a leak-relief affidavit.
Discount amount
Eligible residents can receive a 40% discount on the drinking-water portion of the Akron utility bill.
Open assistance applicationWho may qualify
The program is designed for Akron homeowners and tenants meeting income or Homestead-related eligibility pathways.
Check eligibilityWhere to send
Return the application by email to ubo@akronohio.gov, by mail to 1180 S. Main Street, Suite 110, Akron, Ohio 44301, or by fax to 330-375-2308.
Email applicationHow Akron Water and Sewer Charges Are Calculated
Akron’s residential bill worksheet says both water and sewer charges are based on the number of cubic feet of water consumed during the month, shown as “Cons. 100 CF” on the statement.
| Bill line | What it means | Official calculation example | Official link |
|---|---|---|---|
| Water CCF usage | Hundred cubic feet consumed by the household. | Residential worksheet uses $3.06 per CCF for up to 30 CCF in the revised 2024 guide. | Residential calculation PDF |
| Water billing/infrastructure fees | Fixed charges added to the water subtotal. | Residential worksheet shows $4.00 billing charge and $9.00 water infrastructure fee in the revised 2024 guide. | Water worksheet |
| Sewer CCF usage | Sewer charge uses the same CCF number used for water charges. | Residential worksheet shows $10.659 per CCF and a $3.75 basic billing charge in the revised 2024 guide. | Sewer worksheet |
| Assistance-rate worksheet | Reduced rates may apply to eligible assistance-program customers. | The HEAP-related worksheet shows reduced water and sewer figures for qualifying accounts. | Assistance worksheet |
Akron Tenant and Property Owner Tips
For tenants
- Confirm whether water/sewer/refuse is included in rent or billed separately.
- Ask for a copy of the utility bill if the account is not in your name.
- Report toilet leaks to the landlord immediately in writing.
- Do not ignore a water shutoff notice posted at the property.
- Ask about the assistance program if you meet eligibility requirements.
For owners and landlords
- Check for prior balance when ownership or occupancy changes.
- Keep service address and mailing address updated.
- Repair leaks fast and keep proof for relief requests.
- Make sure tenants know how to report running toilets.
- Use the account number on all mail, checks and emails.
Start Service, Temporary Water and Account Responsibility
Akron’s Public Utilities rules explain that water service applications are made through the Akron Public Utilities Bureau, and temporary water service for plumbing testing can be requested through the Meter Shop.
New service application
Applications for water supply are made through the Akron Public Utilities Bureau by the owner or authorized agent.
Open rules PDFTemporary plumbing test
A licensed plumber may request one-day temporary water service for testing plumbing installations or repairs by calling the Meter Shop.
Temporary service ruleMeter Shop number
The rules list the Meter Shop number as 330-375-2440 for temporary water service arrangements.
Call 330-375-244010 Akron Water Bill Attributes With Practical Answers
| Attribute | Answer users need | Best next step |
|---|---|---|
| Account number | Use the exact account number from the latest utility bill for portal, mail, call, or relief request. | Copy it before paying. |
| Service address | This confirms the bill belongs to the correct property, especially for landlords or multiple accounts. | Match address before paying. |
| Cons. 100 CF | This is the CCF usage number used to calculate water and sewer charges. | Compare it to previous bills. |
| Water charge | Calculated from CCF usage plus fixed water charges such as billing/infrastructure fees. | Use the worksheet formula. |
| Sewer charge | Often uses the same CCF usage number, so a water leak can also affect sewer charges. | Ask about relief if leak water did not enter sewer. |
| Refuse/curb service | Akron utility bills may include refuse/curb service along with water and sewer. | Do not blame all increase on water usage. |
| Penalty | Akron rules state a 10% penalty can apply to unpaid current balance after the due date. | Pay before due date or call early. |
| Leak relief | High bills from certain leaks may qualify for relief through affidavit and documentation. | Repair first and keep proof. |
| Assistance discount | Eligible residents may qualify for a 40% drinking-water bill discount. | Submit the assistance application. |
| Customer service | The Utilities Business Office is the correct first call for billing, payment, relief, assistance and account questions. | Call 330-375-2554. |
Akron Utilities Business Office Map and Visit Plan
Use this map for the Utilities Business Office at 1180 S. Main Street, Suite 110, Akron, Ohio 44301. Bring the full bill, account number, service address, photo ID, payment proof, assistance documents, and leak-repair proof if relevant.
Use office visit for
Billing questions, account confusion, assistance application, leak-relief proof, payment posting issue, or shutoff-risk discussion.
Bring
Current bill, account number, ID, payment method, proof of payment, repair receipts, photos, and eligibility documents.
Ask before leaving
“Is my account current now, are any penalties pending, and is there any remaining action needed on my bill?”
Official Akron Water Bill Links
Akron Water Bill FAQ
How do I pay my Akron water bill online?
Use the official Akron paymybill portal at paymybill.akronohio.gov or start from the City of Akron Pay My Bill page. Keep your current utility bill and account number nearby.
What phone number handles Akron water bill questions?
Call the Akron Utilities Business Office at 330-375-2554 for water, sewer, refuse, billing, payment, account, assistance, and high-bill questions.
Where is the Akron Utilities Business Office?
The Utilities Business Office is listed at 1180 S. Main Street, Suite 110, Akron, Ohio 44301. Bring your current bill, account number, ID, and any payment or repair proof.
What is CCF on an Akron water bill?
CCF means hundred cubic feet. Akron’s residential worksheet uses the “Cons. 100 CF” number from the statement to calculate both water and sewer charges.
What happens if I pay my Akron utility bill late?
Akron Public Utilities rules state that after the due date, a 10% penalty is applied to the unpaid current balance.
Why is my Akron water bill suddenly high?
A high bill can come from higher CCF usage, toilet leaks, underground leaks, outdoor usage, sewer charges, refuse/curb service, prior balance, or penalties. Test toilets first and compare usage to prior bills.
How do I test for a leaking toilet in Akron?
Put a few drops of food coloring or dark liquid in the toilet tank, do not flush for 15 minutes, and check whether color appears in the bowl. If it does, the toilet is leaking.
Can Akron reduce a high water bill caused by a leak?
Akron’s leak guidance says customers may qualify for relief on a high bill by submitting a Utility Bill Relief Affidavit. Repair the leak, keep proof, and call the Utilities Business Office.
Does Akron offer a water bill assistance discount?
Yes. Eligible Akron residents can apply for the Akron Water and Sewer Bill Assistance Program, which provides a discount on the drinking-water portion of the utility bill.
Where do I send the Akron assistance application?
The application can be returned by email to ubo@akronohio.gov, by mail to 1180 S. Main Street, Suite 110, Akron, Ohio 44301, or by fax to 330-375-2308.