Warren Water & Sewer Bill Help Center for Payments, Rates, Shutoff Notices and Final Bills
This page is for City of Warren, Michigan water customers who need to pay a water bill, log in to Paydici, use a one-time payment, set up direct payment, request a final bill, understand 2026 rates, or call the right water office.
Start with the action board. Every task includes the official city link, form, phone number, or email inside the step, so you can complete the job without searching through multiple city pages.
Fast answer: City of Warren water customers can pay online through the city’s Point and Pay/Paydici system. One-time users can use the BSA online payment link, and returning users can sign in through Paydici. Payments may appear on your statement as “PNP BILLPAYMENT.” For bill amount questions, call Water Customer Service at 586-759-9200.
Important routing tip: Direct payment setup questions go to the Treasurer’s Office at 586-574-4542, but questions about the amount billed go to the Water Department at 586-759-9200. Do not call the wrong desk if your bill is high, late, or near shutoff.
Warren Water Bill Quick Facts
Warren Water Bill Action Board: Click the Right Official Link
Most users do not need a long explanation first. Pick the exact issue and use the official action link beside it.
I need to pay once
Use the City of Warren one-time water payment link. This is best if you do not want to create or use a returning-user login.
Pay one-time water billI am a returning payment user
Use the City of Warren Paydici login. The city says online payments may appear as “PNP BILLPAYMENT” on your statement.
Log in to PaydiciI have a bill amount question
Call the Water Department / Customer Service for usage, charges, high bill, meter, emergency, broken water main or flooding issues.
Call 586-759-9200I need direct payment help
The Treasurer’s Office maintains the direct payment file. Use this path for direct payment setup questions, not usage disputes.
Call 586-574-4542I cannot afford the bill
Check WRAP before shutoff. Warren is listed as a Macomb Community Action WRAP community, and the city says not to wait until shutoff.
Open WRAP flyerI am moving or selling
Use the Final Bill Request form. It asks for the service address, meter reading, meter read date and where the final bill should be sent.
Request final billHow to Pay a Warren Water Bill Online
Start from the official city page
The Water and Sewer System page is the safest starting point because it contains both one-time and returning-user payment links.
Open Water & Sewer pageChoose one-time or returning user
Use BSA for one-time payment, or Paydici if you already have a returning-user payment profile.
One-time payment Returning loginMatch the account before paying
Confirm service address, account number, amount due and payment method. Do not pay a tax account or permit fee by mistake.
Check payment sectionSave proof
Keep the confirmation, payment date, amount, account number and a screenshot. This matters if the account is late, under shutoff notice, or being transferred.
Call if payment is urgentDirect Payment, Paydici Auto Pay and Paperless Billing
Direct payment form
The city’s direct payment enrollment form asks for contact information, authorization signature, financial institution routing/account details and City of Warren account number.
Open direct payment formProcessing time
The direct payment FAQ says to allow 30–60 days for enrollment processing and continue paying normally until your statement shows you are signed up.
Read direct payment FAQPaperless billing
The paperless form asks for name, address, water account number, phone and email. Questions go to Customer Service at 586-759-9200.
Sign up for paperlessPast Due, Shutoff Notice or Water Restoration in Warren
When the bill is late, the goal is not only to make a payment. The goal is to confirm the account is safe, the payment posts correctly and no extra shutoff or restoration step remains.
Call Water Customer Service
Ask whether the account is current, under shutoff notice, disconnected, or needs restoration. Use the Water Department number for amount-billed questions.
Call 586-759-9200Ask for the exact amount
Landlord/tenant water FAQ materials say restoration after shutoff may require the water bill, shutoff notice charge, restoration fee and possibly an added security deposit.
Read service FAQUse a fast official payment path
For urgent accounts, avoid slow or unclear methods. Use the official online link or follow the exact instruction Water Customer Service gives you.
Pay through official linkCheck WRAP before shutoff
WRAP can help eligible households with bill assistance, arrearages and conservation/repair support. The city specifically warns not to wait until shutoff.
Check WRAP helpUse this call script
WRAP Water Bill Help for Warren Residents
Bill assistance
The city’s WRAP section lists minimum assistance of $25 per month, $300 per year, and maximum assistance up to $1,500 annually with arrearage payments up to $1,200.
Open WRAP flyerRepairs and conservation
Households with high water consumption may qualify for additional assistance up to $1,500 for minor plumbing repairs and water-saving kits.
Visit Macomb Community ActionHow to ask
WRAP eligibility includes residence in a participating Macomb County municipality, proof of residency and income, and income at or below 200% of the federal poverty level.
Call 586-469-6464Warren 2026–2027 Water and Sewer Rates
The City of Warren’s rate PDF says new rates are in effect for usage on and after July 1, 2026. Water meters register in cubic feet, and 100 cubic feet equals 1 unit, or 748 gallons.
| Rate item | Residential | Commercial / Industrial | What it means |
|---|---|---|---|
| Water usage | $5.5920 per unit | $5.7920 per unit | Charged by metered water consumption. |
| Sewer usage | $4.4070 per unit | $4.8367 per unit | Sewer is a major part of the total bill. |
| State-mandated fee | $0.9590 per unit | $0.9590 per unit | Applies only on accounts with sewer service. |
| 5/8-inch meter service charge | Water $0.84; Sewer $2.03 | Same meter-size schedule | Almost every low-usage residential customer still has fixed service charges. |
| 1-inch meter service charge | Water $3.36; Sewer $8.12 | Same meter-size schedule | Larger meters raise fixed charges. |
| 1 unit | 748 gallons | 748 gallons | Use this to convert usage into a real-world amount. |
Simple Warren Water Bill Estimate Tool
Use this only as a planning estimate. Your real bill can include prior balances, deposits, adjustments, shutoff charges, meter-size differences, and account-specific items.
Formula used: water usage + sewer usage + state-mandated sewer fee + selected water/sewer meter service charges.
High Usage Notice, Leak Check and Bill Spike Steps
A high bill should be treated as a problem to diagnose, not only an amount to pay. Warren’s water service FAQ says a High Usage Notice may be sent when unusually high usage is detected.
Indoor checks
- Running toilet or failed flapper.
- Faucet, tub or laundry leak.
- Water heater or humidifier line.
- Basement floor drain activity.
Outdoor and sewer checks
- Hose left running.
- Sprinkler or irrigation change.
- Wet ground near service line.
- Rain, flooding, sewer backup or main-break concerns.
Who to contact
For amount-billed questions, emergencies, broken water main and flooding issues, call Customer Service at 586-759-9200.
Call Customer ServiceRequest a Warren Final Water Bill When Moving, Selling or Changing Occupancy
Open the final bill form
The form is for Water & Sewer System Accounting Office, Suite 420, One City Square, Warren, Michigan 48093-5288.
Open final bill formCollect the meter details
The form asks for service address, rental property yes/no, meter reading, meter read date, requester name and phone.
Ask how to read meterSend it to Water Accounting
The form lists email, fax and mail options. Email is warrenwateraccount@cityofwarren.org and fax is 586-759-9222.
Email Water AccountingAllow processing time
The form says to allow one business day to process the final bill.
Check form detailsLandlord and Tenant Water Bill Rules in Warren
This section matters because Warren water bills can affect the service property, and rental accounts require the correct paperwork.
| Issue | Official detail | Practical step | Official action |
|---|---|---|---|
| Water bill lien | The service FAQ says a municipal water/sewer bill is a lien against the service property under state law. | Owners should not ignore tenant balances or final bills. | Read FAQ PDF |
| LTA form | LTA says the property is leased to a lessee who will pay the water bill. | Landlord and lessee should handle forms before assuming responsibility is transferred. | Open landlord section |
| LTA fee | The FAQ lists a new-lessee LTA fee of $145 and renewal with same lessee of $58. | Budget for the paperwork cost, not only water usage. | Confirm LTA fees |
| Lease end / owner change | The FAQ says the landlord must give 20 days’ written notice before lease end or owner change. | Use final bill and notice steps before move-out or closing. | Request final bill |
| Tenant deposit | The FAQ says initial deposit must equal $100 per known occupant and $50 per occupant under 18, or $200, whichever is greater. | Bring valid ID and prepare deposit before Water Division notarization. | Read tenant deposit rule |
Water Service Line Material: Lead / Unknown Line Check
Why it matters
Warren says the State of Michigan requires water suppliers to identify and inventory drinking water service materials for all water customers.
Open service-line pageIf material is unknown
The city says customers may receive notice if the service line material is unknown and may contain lead.
Read unknown-material noticeWhat to do
Use the city’s water service line program information and complete the brief online survey if your home is unknown or needs verification.
Start verificationWarren Water Accounting Map and Visit Plan
Water Accounting / Customer Service is listed at One City Square, Suite 420, Warren, MI 48093. City Hall general hours are listed as Monday–Friday, 8:30 AM–5 PM. Call first if your issue is urgent or if you need a specific form notarized.
Bring
Water bill, account number, service address, photo ID, payment proof, final bill form, lease/tenant forms or WRAP documents if relevant.
Ask
“Is my account current, is any shutoff or restoration fee pending, and do you need any additional form or proof from me?”
For after-hours issues
The Water and Sewer page lists 586-759-9200 for after-hour emergencies, broken water main and flooding issues.
Official Warren Water Bill Links
Warren Water Bill FAQ
How do I pay my Warren MI water bill online?
Use the City of Warren Water and Sewer System page. One-time users can use the BSA water payment link, and returning users can log in through the City of Warren Paydici page.
What phone number do I call for a Warren water bill amount question?
Call the Water Department / Customer Service at 586-759-9200 for questions related to the amount billed, water usage, high bill, emergency, broken water main or flooding issue.
Who handles direct payment questions for Warren water bills?
The Treasurer’s Office maintains the direct payment file. For direct payment questions, call 586-574-4542. For bill amount questions, call the Water Department at 586-759-9200.
What will Warren online payments look like on my bank statement?
The City of Warren says online payments created through the Point and Pay/Paydici site may appear on your statement as “PNP BILLPAYMENT.”
Can I sign up for paperless Warren water billing?
Yes. Use the official Paperless Water Bill form. It asks for name, address, water account number, phone and email. For questions, call Customer Service at 586-759-9200.
What are the Warren residential water and sewer rates for 2026?
For usage on and after July 1, 2026, the official rate PDF lists residential water at $5.5920 per unit, residential sewer at $4.4070 per unit and the state-mandated fee at $0.9590 per unit on accounts with sewer service.
How many gallons are in one Warren water billing unit?
The official 2026–2027 rate PDF says 100 cubic feet equals 1 unit, and 1 unit equals 748 gallons.
Where is Warren Water Accounting located?
Water Accounting / Customer Service is listed at One City Square, Suite 420, Warren, MI 48093.
Can Warren residents get water bill assistance?
Yes. The City of Warren lists WRAP, the Water Residential Assistance Program. The WRAP flyer says eligible low-income households can receive water bill assistance and possible conservation or minor plumbing repair help. Call 586-469-6464.
How do I request a final Warren water bill?
Use the official Final Bill Request form. It asks for service address, rental property status, meter reading, meter read date, requester contact and where to send the final bill. The form says to allow one business day for processing.