Amarillo Utility Bill Help Center for PayAMA, Phone Pay and Water Usage Questions
This guide helps City of Amarillo customers pay a water and sewer bill, find the new 2026 account number, register in the new PayAMA portal, re-enroll AutoPay, restore disconnected water service, or investigate a high bill.
Every step includes the official city link, phone number, office location, payment deadline or local rule beside the action, so users can complete the task without digging through multiple city pages.
Fast answer: Amarillo customers can pay online through the new PayAMA portal, make a one-time Paymentus payment, pay by phone at 806-576-1932, pay in person at City Hall, use the north-side drive-through during posted hours, mail payment to PO Box 100, Amarillo, TX 79105, use the 24-hour night depository, or pay at listed local payment locations.
2026 warning: Amarillo launched a new Utility Billing System on March 31, 2026. Customers received new account numbers, must register in the new portal, and must re-enroll AutoPay if their automatic payment was set up through the old online portal.
Amarillo City Water Bill: 10 Quick Attributes With Answers
Amarillo Water Bill Action Board: Use the Right Official Step
Start here if the user needs to pay fast, re-register after the 2026 system change, restore water, start service, dispute a bill, or check leak-adjustment rules.
I need to pay online
Use the new PayAMA portal to view, manage and pay the utility bill online.
Open PayAMAI want one-time pay
Use the one-time payment link if you do not need full portal registration features.
One-Time PayI have an old PayAMA login
Existing online customers must re-register in the new system using the new account number.
Read system updateMy water was disconnected
Pay before the city’s same-day restoration cutoff and call Utility Billing for confirmation.
Call 806-378-3030My bill is unusually high
Review hourly/monthly usage in the new portal, then submit a General Customer Service Request or call Utility Billing.
Check usage2026 PayAMA System Change: What Amarillo Customers Must Do
| Change | What it means | What to do now | Official action |
|---|---|---|---|
| New account number | The city says customers received new account numbers on new bills. | Use the new number going forward; old saved bank-pay details may fail. | Billing system page |
| New login required | Customers must register and create a new login/password in the new portal. | Have your new account number, phone number or driver’s license number, and service ZIP code ready. | Register online |
| AutoPay changed | Old online AutoPay profiles did not transfer. | Re-enroll in AutoPay if your draft was set up through the old online portal. | AutoPay instructions |
| Billing history | Old billing history may not be immediately available online. | Request copies through Customer Service if old bills are needed. | Call Utility Billing |
| Water usage data | The new system includes water usage data when available. | Use the Billed Usage section before disputing a high bill. | Check usage |
How to Register and Pay in the New PayAMA Portal
Open PayAMA
The portal welcomes customers to the new PayAMA and tells existing online customers to re-register using the new account number.
Open portalUse your recent bill
The portal says to have your most recent bill handy before starting registration.
PayAMA pageChoose login or one-time pay
Create a user name for full account tools, or use One-Time Pay for a faster payment path.
One-Time PayUse the portal tools
Registered customers can view/pay bills, review transaction history, analyze/download water usage and add multiple accounts.
Sign up / log inAmarillo Utility Bill Payment Options
| Payment method | Official detail | Best for | Action |
|---|---|---|---|
| Online portal | View, manage and pay the bill online through PayAMA. | Fastest account-management option. | Open PayAMA |
| One-time pay | Paymentus one-time payment link is available from the portal. | Fast payment without full account workflow. | One-Time Pay |
| Phone | Pay-by-Phone number: 806-576-1932. | Customers who prefer automated phone payment. | Call 806-576-1932 |
| In person | Amarillo City Hall, 623 S. Johnson St., Amarillo, TX 79101. | Urgent account, receipt, delinquent issue, payment plan. | See map |
| City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105. | Non-urgent check/money-order payment. | Confirm mailing address | |
| Night depository | Available 24 hours at the north entrance of City Hall. No cash. | After-hours check or money-order drop-off. | Use City Hall map |
| Drive-through | Mobile payment unit on north side of City Hall, Monday–Friday, 11:00 a.m. to 2:00 p.m. | Midday drive-up payment. | Payment page |
| Local payment sites | Payments may take 3–5 business days. Western Union sites add a $1.00 fee. | Only if the bill is not urgent. | Local payment locations |
Late Fees, Door Tags and Shutoff Risk in Amarillo
60 days late
The city lists a 10% late fee plus a $25 fee when payment is 60 days late.
Penalty details90+ days / tags
If the oldest bill is 90 days late, the city may place a door tag. At 93 days, a pull-fee risk can apply.
Call Utility BillingHow to Restore Amarillo Water Service After Disconnection
Confirm the required amount
The city says the full past-due balance must be paid to restore water service unless a qualifying arrangement is made.
Call 806-378-3030Pay before the cutoff
For same-business-day restoration, payment must be made before 3:00 p.m. Monday–Thursday or before 4:30 p.m. Friday.
Pay onlineAsk about half-balance arrangement
If unable to pay the full balance, the city says a minimum payment of half of the past-due amount may be required with arrangements for the rest.
Discuss arrangementPlan for reconnect fee
The city says a $25 service fee is applied to reconnect the meter.
Restoration ruleRestoration call script
Payment Plans and Financial-Difficulty Help
Ask before the account gets worse
The city says customers experiencing financial difficulty should call Utility Billing to discuss available options.
Call 806-378-3030Once per year
The city says payment plans are offered once per year and must be arranged through the Utility Billing Office.
Payment plan FAQReturned payment rule
Payment plans cannot be set up if there is a returned payment, unless the returned amount and fee are paid in office with cash or money order.
Visit City HallStart, Transfer or Close Amarillo Water Service
| Task | Official detail | What to prepare | Official action |
|---|---|---|---|
| Start new service | The new portal has an “Are you a new customer?” application path. | Lease or deed can be uploaded through the portal. | Application for New Service |
| Start by phone/email | Customers can also request service by calling or emailing Utility Billing. | Lease or deed may be requested and sent by email. | waterbill@amarillo.gov |
| Close service | Customers can request termination through the portal Forms tab. Service terminations are processed the following business day. | Verify name and last four digits of Social Security number if requesting by phone/email. | Final / Transfer Service |
| Transfer service | Use the portal Forms tab to fill out a Transfer Service Request for the new Amarillo address. | Current service address must be in good standing or current on payments. | Portal Forms tab |
Amarillo Water/Sewer Rates and Winter Average
Amarillo water/sewer rates are based on usage. The minimum monthly meter charge includes the first 3,000 gallons, then usage above 3,000 gallons is billed by tier. Rates are higher for customers outside city limits.
| Rate item | Inside city detail | Why it matters | Official action |
|---|---|---|---|
| 5/8″ water meter minimum | $19.15 monthly; includes first 3,000 gallons. | This is the base water charge before extra usage. | Rate PDF |
| Residential water over 3,000 gallons | $3.63 per 1,000 gallons from 3,001–10,000; $4.75 from 10,001–30,000; $7.03 from 30,001–50,000; $7.97 over 50,000. | Leaks and irrigation can push usage into higher tiers. | Water tiers |
| 5/8″ sewer minimum | $21.69 monthly; includes first 3,000 gallons. | Sewer is separate from water and can be affected by winter average rules. | Sewer rates |
| Residential sewer over 3,000 gallons | $2.74 per 1,000 gallons over the initial 3,000 gallons. | This adds to the bill when sewer-billed usage is above the base amount. | Sewer charge |
| Winter average | Residential sewer average is calculated from December, January and February usage and recalculated each March. | It helps avoid sewer billing for outdoor water use; new accounts are temporarily set at 8,000 gallons. | Winter average FAQ |
| Drainage fee | Assessed to property owners to maintain systems that convey rainwater to playa lakes or receiving streams. | Drainage is not water consumption, but it may be part of utility-related charges. | Drainage explanation |
Amarillo Inside-City Residential Bill Calculator
Use this simple planning calculator for a 5/8″ inside-city residential meter. It is not a live account balance and does not include drainage, trash, penalties, taxes, deposits or account-specific adjustments.
Use the live PayAMA portal or Utility Billing for the exact amount due. This calculator uses the official 10-01-2025 rate PDF structure and is only for planning.
High Amarillo Water Bill? Check Usage, Leaks and Adjustment Rules
Check Billed Usage first
After registering in the new portal, review hourly and monthly usage under the Billed Usage section.
Check usage in portalLeak adjustment basics
The city says the leak must result in consumption more than 50,000 gallons over the customer’s 12-month average.
Leak FAQRepair proof required
Keep plumber receipts or receipts for parts purchased to fix the leak.
Submit requestInside-home checks
- Running toilet flapper.
- Faucet drip.
- Water heater leak.
- Softener, ice maker or humidifier line.
Outside checks
- Sprinkler schedule changed.
- Hose left on.
- Pool or lawn watering.
- Wet area near meter or service line.
Adjustment limits
- Possible adjustment for two highest bills.
- Only one leak adjustment every two years.
- High-consumption adjustment may be considered once per year.
- Ask through portal request or 806-378-3030.
High-bill call script
Digital Meters, Estimated Readings and Meter Access
Digital meter installation
The city says meter replacement turns water off during installation and typically takes 20–30 minutes.
Water meter pageUsage may appear higher
Older meters can lose accuracy as they age; new meters are tested to meet American Waterworks Association standards.
Meter FAQEstimated reading
Estimated reads can happen due to meter obstruction, extreme weather, or unusual usage flagged during billing review.
Estimated read FAQWater Emergency, Water Waste and Tap Contacts
24/7 water or sewer emergency
For a water or sewer emergency, call 806-378-6824 anytime.
Call 806-378-6824After-hours water emergency
The Utility Billing page also lists 806-378-3019 for after-hours water emergencies.
Call 806-378-3019Water or sewer tap
For a sewer or water tap, call Water Utilities at 806-378-6948.
Call 806-378-6948Amarillo Utility Billing Office Map and Visit Plan
Use City Hall for in-person payment, payment-plan questions, disconnected-service help, cash/money-order returned-payment situations, account changes, or billing disputes. Utility Billing is listed at 623 S. Johnson St., Suite 1200, Amarillo, TX 79101.
Bring
Bill, new account number, ID, payment method, lease/deed if starting service, repair receipts for leak adjustment, and door tag if applicable.
Ask before leaving
“Is the account current now, and does any late fee, door tag deadline, reconnect fee or payment-plan balance still apply?”
Use night drop carefully
The night depository is 24/7 at the north entrance, but no cash is accepted and urgent shutoff accounts should be confirmed by phone.
Official Amarillo Water Bill Links
Amarillo City Water Bill FAQ
How do I pay my Amarillo water bill online?
Use the new PayAMA portal at amocap.enquesta.io/app, or use the Paymentus one-time payment link. Existing online customers must re-register in the new system using the new account number.
What is the Amarillo Utility Billing phone number?
Call Utility Billing at 806-378-3030 for billing questions, account help, payment plans, shutoff concerns, service changes, high-bill reviews and assistance options.
What is the Amarillo pay-by-phone number?
The City lists Pay-by-Phone at 806-576-1932.
Why do I need a new Amarillo water account number?
Amarillo launched a new Utility Billing System on March 31, 2026. Customers received new account numbers and should use the new number for portal registration and future utility-bill payments.
Did Amarillo AutoPay transfer to the new system?
AutoPay set up through the previous online payment portal did not transfer and must be re-enrolled in the new portal. EFT/bank draft set up in person through the office may transfer automatically.
Where is the Amarillo Utility Billing office?
Utility Billing is at Amarillo City Hall, 623 S. Johnson St., Suite 1200, Amarillo, TX 79101. The mailing address is City of Amarillo Utility Billing Department, PO Box 100, Amarillo, TX 79105.
How much is the Amarillo late fee?
The city FAQ says a 10% late fee is assessed if payment is 3 days late. If payment is 60 days late, the city lists a 10% late fee plus a $25 fee. If payment is 93 days late, a 10% late fee, $25 fee and $25 pull fee may apply.
How do I restore disconnected water service in Amarillo?
The full past-due balance must usually be paid. For same-business-day restoration, pay before 3:00 p.m. Monday–Thursday or before 4:30 p.m. Friday. If unable to pay in full, ask Utility Billing whether a half-balance payment plan is available.
Can I get a leak adjustment on an Amarillo water bill?
A leak adjustment may be possible after the leak is fixed if usage exceeds 50,000 gallons over the customer’s 12-month average and repair documentation is provided. The city allows only one leak adjustment every two years.
What is Amarillo’s sewer winter average?
The winter average is a residential sewer-billing method based on water usage during December, January and February. It is recalculated each March. New residential accounts are temporarily set at 8,000 gallons until enough winter usage history exists.