Peoria AZ Utility Bill Help Center for Water, Sewer, Trash and High Usage
This guide helps City of Peoria, Arizona customers pay a utility bill, use the InvoiceCloud portal, avoid delinquent fees, start or stop service, understand water/sewer/trash charges, report a water emergency, and reduce a high desert-summer bill.
Each action below includes the official city link, phone number, address or form path beside the step, so users can move from reading to paying, calling, filing, visiting City Hall or checking conservation rebates without searching again.
Fast answer: City of Peoria utility customers can pay online through the official InvoiceCloud portal, pay by automated phone at 623-773-7160, pay in person at the City Hall Customer Service Center at 8401 W. Monroe St., use the City Hall drop box for check or money order, or mail payment to the city’s payment processing address shown on the bill.
Late-payment warning: Peoria city code says utility charges are due by the due date printed on the bill. If full payment is not received by the due date, the account is delinquent, may be subject to disconnection, and is assessed a 1.5% late fee with a $2 minimum.
Peoria AZ Water Bill Quick Facts
City of Peoria Utility Bill Action Board
Start here. Choose the box that matches the user’s problem and use the official link or number inside the step.
I need to pay online now
Use the official InvoiceCloud portal linked by the City of Peoria. You can make a one-time payment or log in for more account tools.
Open InvoiceCloudI want to pay by phone
Call 623-773-7160 and use the automated payment system. Have your City Services account number ready before calling.
Call 623-773-7160I need in-person help
Visit the Customer Service Center at City Hall, 8401 W. Monroe St., 2nd floor. Bring the full bill and payment method.
See City Hall mapI need after-hours drop-off
Use the drop box in front of the flag pole in the north-side circle drive at City Hall. Use check or money order only, not cash.
Check payment instructionsMy bill is late
Pay the past-due amount before the disconnect date on the notice. City code allows late fees, notification fees, delinquent processing fees and disconnection.
Call customer serviceI have a water emergency
For a broken main, pipeline issue or urgent water service problem, call Water Services emergency support at 623-773-8467.
Call water emergencyPeoria AZ Utility Bill Payment Options
| Payment path | How it works | Practical warning | Official action |
|---|---|---|---|
| Online guest pay | Use InvoiceCloud to find the account and make a one-time utility payment. | Use the city-linked portal, not an ad or third-party collector. | Pay online |
| Registered online account | Register to manage payments, paperless billing, AutoPay and invoice history. | Keep account number and login details available before starting. | Register / login |
| Phone payment | Call 623-773-7160 for the automated payment system. | Have the account number ready and save confirmation details. | Call phone pay |
| Mail check or money order to City of Peoria, PO Box 80031, Prescott, AZ 86304-8031. | Do not mail cash. Allow enough time before the due date. | Mailing instructions | |
| In person | Pay at City Hall, 2nd floor, 8401 W. Monroe St., Peoria, AZ 85345. | Best when you need account review, receipt, or late-bill help. | See map |
| Drop box | Use the north-side City Hall drop box in front of the flag pole. | Check or money order only. Put account number on payment. | Find drop-box area |
| Bank bill pay | Use your financial institution’s bill-pay service if you prefer. | Use the full City Services account number and allow extra processing time. | Billing support |
InvoiceCloud Login, Guest Pay and AutoPay
Guest payment
Use the portal to find the account and pay without a full registered profile.
Open guest payRecurring payment
Register online if you want automatic payments and fewer missed due dates.
Set up accountPaperless billing
Use portal notifications to catch the bill before it becomes late, especially if you travel or own a rental.
Manage preferencesLate Fee, Disconnect Notice and Restoration Path
Due date is printed on bill
City code says utility charges are due and payable when rendered, and payment must be received by the due date printed on the bill.
Read code sectionLate fee
If payment is not received by the due date, the account is delinquent and a 1.5% late fee applies, with a $2 minimum.
Verify late feeDisconnect process
If the past-due amount remains unpaid, a Past Due/Disconnect notice is provided with a date after which service may be disconnected.
Disconnect ruleIf you received a notice
Pay the past-due balance before the date on the notice. Ask whether notification or delinquent-processing fees have already posted.
Call billing officeIf service was disconnected
City code says the total amount due, including current charges and fees, must be paid unless the city approves another arrangement.
Pay onlineCall script for a late Peoria utility bill
10 Peoria AZ Water Bill Attributes Users Usually Need
1. Official online pay
Use the city-linked InvoiceCloud portal for guest pay, login, AutoPay and paperless billing.
Open InvoiceCloud2. Customer service phone
Call 623-773-7160 for utility billing, payments, service start/stop and account help.
Call 623-773-71603. City Hall payment
Pay in person at City Hall, 2nd floor, 8401 W. Monroe St., Peoria, AZ 85345.
See map4. Drop box
Use the drop box in front of the flag pole on the north-side circle drive. Check or money order only.
Drop-box map5. Monthly billing
Peoria city code says the city bills utility services monthly, with approximately 12 billing periods per year.
Billing code7. Disconnect notice
Past-due accounts can receive a disconnect notice and additional notification or processing fees.
Disconnect rule9. Rebates
Peoria offers water-saving rebates such as xeriscape, smart irrigation controller, toilets, trees and pool/spa removal.
Open rebates10. Service area warning
Some Peoria addresses may be served by private providers such as Sunrise, Rose Valley or EPCOR, not City of Peoria.
Water service areasStart or Stop City of Peoria Water, Sewer and Trash Service
Starting service
Use the city’s customer service and utility billing page to request utility service in your name. Have your service address, ID/contact details and move-in date ready.
Start service pathStopping service
Submit the stop-service request before moving out so you are not billed after leaving the property.
Stop service pathRenters and landlords
Confirm who is responsible for water, sewer and solid waste before lease start. Keep move-in and move-out confirmations.
Call customer servicePast balance at another address
City code allows utility service at a new location to be affected by unpaid utility bills from a previous city-served location.
Read account rulePeoria Utility Bill Decoder: Water, Sewer and Solid Waste
| Bill area | What it usually means | What to check if bill is high | Official action |
|---|---|---|---|
| Water service | Metered water service from the city, unless your address is in a private water-provider area. | Usage, irrigation, leaks, pool fill, summer watering, meter read. | Water Services |
| Wastewater / sewer | Sewer charges are added to and collected with utility bills. | Service class, winter usage calculation if applicable, prior balance. | Sewer billing code |
| Solid waste | Trash and solid waste service can appear on the City Services bill. | Container damage, extra service, service changes, citywide rate adjustments. | Solid Waste |
| Late fees | Delinquent accounts are assessed 1.5% with a $2 minimum. | Payment date, due date, returned payment, stop payment or failed card. | Late fee rule |
| Prior balance | Current bill may show this month plus delinquent past-due amount and late fees. | Old payment, misapplied payment, mail delay, wrong account number. | Call billing |
FY26/FY27 Rate Update Context
Water and wastewater rates
Peoria’s public agenda materials list FY26 and FY27 water and wastewater rate adjustments with new effective dates in 2025 and 2026.
Agenda itemSolid waste rates
Peoria’s public notice also included FY26 and FY27 residential and commercial solid-waste rate adjustments.
Public noticeDo not compare water only
Your full City Services bill can include water, sewer, solid waste, fees, prior balance and late charges.
Billing supportHigh Peoria Water Bill? Desert Leak and Irrigation Checklist
Outdoor use
- Irrigation timer changed during summer.
- Drip line leak hidden under gravel.
- Broken emitter near cactus or desert shrubs.
- Pool autofill running too often.
- Hose bib left open overnight.
Indoor leaks
- Silent toilet flapper leak.
- Water softener cycling repeatedly.
- Water heater drip pan or relief valve leak.
- Slab leak or warm floor spot.
- Reverse-osmosis reject line issue.
Bill review
- Compare usage to same month last year.
- Check billing days.
- Look for prior balance or late fee.
- Confirm address and account number.
- Ask if meter read was actual or estimated.
High-bill call script
Peoria Water Rebates and Conservation Credits
Peoria’s rebate program is useful for customers with repeat high summer bills. It can help offset upgrades that reduce outdoor water use.
Xeriscape conversion
Peoria has promoted grass conversion to xeriscape rebates for single-family, HOA, multi-family and commercial customers.
Open rebatesSmart irrigation controller
Smart controllers can reduce overwatering by adjusting irrigation schedules to weather and landscape needs.
Controller rebateToilet and fixture savings
High-efficiency toilets and indoor upgrades can help reduce base household usage before outdoor use spikes.
Fixture rebatesWater Emergency, Main Break or Pipeline Issue
Emergency water issue
Call 623-773-8467 for urgent water main, pipeline or water service emergency issues.
Call emergency linePrivate-side leak
If the leak is inside the home, irrigation system, pool line or private service line, you may need a plumber or irrigation repair company.
Water ServicesWhat to report
Give nearest address, cross street, whether water is in the street or yard, and whether traffic, sidewalk or property is affected.
Report detailsImportant: Not Every Peoria Address Uses City of Peoria Water
City of Peoria
Use city billing, InvoiceCloud and 623-773-7160 only if your statement is a City of Peoria City Services bill.
City pay portalPrivate provider areas
Peoria’s GIS service-area layers show that parts of the area may be served by other water providers.
Water service areasWrong provider risk
Paying the wrong company can delay credit to your account and create late fees or disconnect risk.
Confirm providerPeoria City Hall Map and Visit Plan
Use this for in-person utility payments, account help, service start/stop questions, drop-box planning, late-fee questions, and documentation follow-up.
Bring
Utility bill, account number, service address, payment method, ID, late notice, confirmation number, and any leak or service documents.
Ask before leaving
“Is my account current, did my payment post, and is any late fee, disconnect notice, prior balance or service request still pending?”
Drop box
Use check or money order only. Write the City Services account number clearly and do not deposit cash.
Official Peoria AZ Utility Links
City of Peoria AZ Water Bill FAQ
How do I pay my City of Peoria AZ water bill online?
Use the official City of Peoria InvoiceCloud portal. You can make a one-time guest payment or register for account tools such as AutoPay and paperless billing.
What is the Peoria AZ utility billing phone number?
Call 623-773-7160 for utility billing, customer service and automated phone payment.
Where can I pay a Peoria utility bill in person?
Pay at the Customer Service Center at City Hall, 2nd floor, 8401 W. Monroe St., Peoria, AZ 85345. Normal listed hours are Monday through Thursday, 7 a.m. to 6 p.m.
Where is the Peoria utility payment drop box?
The drop box is in front of the flag pole in the circle drive on the north side of City Hall. Use check or money order only and write the account number clearly.
What is the late fee for a City of Peoria utility bill?
Peoria city code says delinquent utility accounts are assessed a late fee of 1.5% with a minimum of $2.
Can Peoria disconnect utility service for nonpayment?
Yes. City code says delinquent accounts may receive a Past Due/Disconnect notice, and if the past-due amount is not paid by the notice date, service may be disconnected and additional fees may apply.
What number should I call for a water emergency in Peoria?
Call 623-773-8467 for urgent water main, pipeline or similar emergency water service issues.
Does the Peoria utility bill include trash and sewer?
For City of Peoria utility customers, the City Services bill can include water, wastewater/sewer, solid waste, fees, previous balances and late fees. Always read the bill line by line before assuming the increase is only water usage.
Why is my Peoria water bill high in summer?
Common causes include irrigation timers, drip-line leaks, pool autofill, hose use, toilet leaks, water softeners, longer billing periods, prior balances and rate changes. Compare usage to the same month last year and check outdoor systems first.
Does every Peoria address use City of Peoria water?
No. Some addresses in the Peoria area may be served by private water providers such as Sunrise Water, Rose Valley Water or EPCOR. Check the provider name printed on your bill before paying.