Waco Water Bill Customer Service Phone Number, Login and Payment Help
Use this 2026 guide to contact City of Waco utility billing, open the MyWaco Account portal, pay your water bill, find the drive-thru payment office, mail a payment, start or transfer service, re-enroll in autopay, and get help when your account, leak alert or water-use report does not look right.
The main City of Waco utility bill customer service phone number is (254) 299-2489. The city also uses the new MyWaco Account portal for online utility billing, water-use reports, bill access, leak alerts and account tools.
If you used the old MyWaco Water account, the City says MyWaco Account replaces it. You may need to create the new account, find your new seven-digit account number, add payment preferences, and re-enroll in autopay because payment information does not automatically transfer.
Waco Water Bill Customer Service Quick Facts
These are the official details most users need when calling about a Waco water bill, account setup, payment, autopay, leak alert or service transfer.
What This Waco Water Bill Guide Covers
Waco Water Bill Customer Service Phone Number
For Waco utility bill help, call (254) 299-2489. The City also writes this as (254) 299-CITY. Use this number for utility billing questions, online portal help, account setup, transfer service, MyWaco Account activation, payment posting questions and general customer service.
Call the right number
Call 254-299-2489 for City of Waco utility billing and MyWaco Central help.
Keep account information ready
Have your service address, old 12-digit account number if available, new seven-digit account number if already assigned, last bill amount, phone number and email address ready.
Explain the exact issue
Say whether you need portal setup, autopay help, payment confirmation, high bill review, service transfer, new service, move-out, bill assistance or leak-alert guidance.
Ask for next action before ending the call
Confirm whether you need to re-enroll in autopay, verify payment method, create a new MyWaco Account, or visit the drive-thru office.
MyWaco Account Login for Water Bill and Utility Services
MyWaco Account is the City’s new utility bill portal. It replaces the previous MyWaco Water portal because the Waco utility bill includes more than water. Customers may also see wastewater, street maintenance and solid waste services on the utility bill.
The portal is designed to show online bills faster, provide water-use reports, simplify statements, support self-service options, and help customers manage payment preferences.
Open the official portal
Go to MyWaco Account from the official City utility bill page.
Use the activation email if you received one
Existing online customers may receive an activation email from the City’s new customer portal. Use the personalized activation link to match your account.
Find your new account number
The City says customers can use the portal to find the new seven-digit account number by entering the old 12-digit account number from the bill.
Create your new login
Set up your name, email, phone number, password and notification preferences. Save the login securely.
How to Pay Waco Water Bill Online
The safest online payment path is to start from the official City utility bill page and open MyWaco Account. This helps avoid third-party payment sites that may delay payment posting or charge extra fees.
Open the official utility bill page
Start from the City of Waco Utility Bill page.
Launch MyWaco Account
Open the official MyWaco Account portal.
Login or set up the new account
If you are a previous online customer, create the new MyWaco Account and connect the old utility account using the instructions from the portal.
Add payment preferences
Because payment information does not automatically transfer from the old portal, add your payment method again and check autopay status carefully.
Save proof
Keep the confirmation number, payment date, amount, account number and screenshot until payment posts correctly.
Autopay, New Account Number and MyWaco Portal Change
The City says all customers will receive a new seven-digit utility account number with the new MyWaco Account portal. Old account numbers are retained for history, but customers may need the new account number for portal setup.
| Portal change | What it means | What you should do |
|---|---|---|
| MyWaco Account replaces MyWaco Water | The new portal covers the full utility bill, not only water. | Create the new login and connect your utility account. |
| New seven-digit account number | All customers get a new account number. | Use the portal tool or call 254-299-2489 if you cannot find it. |
| Autopay does not automatically transfer | Old saved payment details may not continue. | Re-enroll in autopay inside MyWaco Account. |
| Activation email may be needed | Existing online customers may receive a personalized link. | Check email or call customer service if you did not receive it. |
Waco Water Bill Drive-Thru, Mail and In-Person Payment
If you do not want to use the online portal, the City lists in-person/drive-thru and mail payment options. These are useful for customers who prefer a physical payment path or need staff guidance.
| Payment method | Official detail | Best use |
|---|---|---|
| Drive-thru / utility office | 425 Franklin Avenue, Waco, TX 76701 | In-person payment, payment questions and customer service. |
| Drive-thru hours | Monday–Friday, 7:30 a.m. to 5:30 p.m. | Visit during business hours only. |
| Mail payment | MyWaco Central, PO Box 2649, Waco, TX 76702-2649 | Routine payments that are not close to the due date. |
| HEB payment locations | City lists several HEB stores on its utility bill page. | Convenient local payment option if available for your account. |
Start, Transfer or Move Out Waco Water Service
The official FAQ says you can open a new account by calling (254) 299-CITY / (254) 299-2489 or by visiting MyWaco Account and selecting the Move In option. Transfer service can also be handled by phone or in the portal.
Open new service
Call 254-299-2489 or visit MyWaco Account and choose Move In.
Understand new account charges
The FAQ says residential security deposits are based on previous account history and credit history, typically from $0 to $300. A $50 service fee and $20 solid waste administration fee are added to the first residential bill.
Transfer service
Call customer service or log in to MyWaco Account and use the Move Out option. The FAQ says a $50 service charge applies on the first bill at the new address.
Ask about old balances
When transferring service, ask whether existing deposit and any outstanding balance will transfer to the new account.
Waco Water Bill Assistance and Care & Share Program
If you need help paying your utility bill, the City FAQ says financial hardship support may be available. It mentions calling 211 or checking Texas assistance resources. The City also partners with Caritas through the Care & Share program.
Call 211
Use 211 to check utility assistance programs that may apply to your household.
Care & Share through Caritas
The City says qualifying residents can contact Caritas at 254-753-4593 for program details and eligibility.
Donate through MyWaco Account
Customers can contribute to Care & Share through the portal under Profile → Donations.
Call before the account is urgent
Assistance is easier to handle before a payment deadline, transfer issue or account lockout becomes urgent.
Waco Water and Wastewater Rate Basics
The City’s utility rates page explains that total water charges include a base rate plus monthly consumption. Consumption is billed in 1,000-gallon increments on a tiered structure.
| Rate item | Inside city limits | Outside city limits | What it means |
|---|---|---|---|
| 3/4-inch residential water base | $16.50 | $20.63 | Monthly base/minimum water charge. |
| 1-inch residential water base | $27.50 | $34.38 | Higher base for larger meter. |
| Wastewater base | $26.98 | $33.73 | Base/minimum sewer charge. |
| Wastewater use rate | $6.97 per 1,000 gallons | $8.71 per 1,000 gallons | Based on winter average or actual use when lower. |
High Waco Water Bill, Meter Reading and Leak Alert Help
The City FAQ says Waco uses Automated Metering Infrastructure to read more than 40,000 meters. The system supports detailed measurement, remote communication, and reports that help flag unusually high or low reads for checking.
Check water-use reports
Use MyWaco Account water-use reports to compare current usage with normal months.
Watch for leak alerts
The MyWaco Central page says customers can sign up for leak alerts and manage water usage through the portal.
Read your meter
The FAQ explains that the meter shows total gallons recorded since installation. Subtract last month’s reading from this month’s reading to estimate usage.
Call if the bill looks wrong
Call 254-299-2489 if the read, usage, balance or payment posting does not look normal.
Waco Water Bill Phone Number, Address and Hours
Use these official contact details for Waco utility bill questions, online portal setup, payment posting, account setup, transfer, move-out, high bill concerns and payment-location questions.
Utility Office / Drive-Thru
425 Franklin Avenue
Waco, TX 76701
Drive-thru hours
Monday–Friday
7:30 a.m. to 5:30 p.m.
Mail payment
MyWaco Central
PO Box 2649
Waco, TX 76702-2649
General City mailing address
City of Waco, Texas
PO Box 2570
300 Austin Avenue
Waco, TX 76702
Official Waco Water Bill Links and Resources
Use these official City resources first. They help avoid outdated MyWaco Water links, wrong third-party payment services, missed autopay setup and payment posting issues.
💧 Utility Bill Page
Official City page for MyWaco Account, payment options, customer service and portal setup.
Open Utility Bill Page💻 MyWaco Account
New online utility bill portal for bill access, payments, leak alerts and usage reports.
Open MyWaco Account🚗 Utility Office
Official Utility Office page with drive-thru address, purpose and hours.
Open Utility Office❓ MyWaco Central FAQs
Official FAQ for opening accounts, transfer service, bill help, Care & Share and meter reading.
Open FAQs📊 Utility Rates
Official page showing water, wastewater and related utility rate details.
Open Utility Rates🛠️ MyWaco Portal
Submit requests, contact the city and manage service issues through MyWaco support tools.
Open MyWaco PortalWaco Utility Office / Drive-Thru Map
The official Utility Office page lists the location at 425 Franklin Avenue, Waco, TX 76701. Use this location for utility payment center services and customer service during listed office hours.
City of Waco Utility Office
425 Franklin Avenue, Waco, Texas 76701.
FAQs About Waco Water Bill Customer Service Phone Number
What is the Waco water bill customer service phone number?
The official MyWaco Central / utility bill customer service phone number is 254-299-2489.
What is MyWaco Account?
MyWaco Account is the new City of Waco utility bill portal. It replaces MyWaco Water and includes water, wastewater, street maintenance and solid waste utility billing tools.
Do I need to re-enroll in autopay for MyWaco Account?
Yes. The City says payment information will not automatically transfer from the previous portal, so customers must add payment methods and re-enroll in autopay through MyWaco Account.
Where can I pay my Waco water bill in person?
The Utility Office / drive-thru payment location is 425 Franklin Avenue, Waco, TX 76701, open Monday through Friday from 7:30 a.m. to 5:30 p.m.
Where do I mail a Waco utility bill payment?
Mail payment to MyWaco Central, PO Box 2649, Waco, TX 76702-2649.
How do I open a Waco water account?
Call 254-299-2489 or visit mywacoaccount.com and select the Move In option to start new service.
How do I transfer Waco water service?
Call 254-299-2489 or log in to MyWaco Account and use the Move Out option from the home page.
Who helps with Waco water bill assistance?
The City says customers may call 211 or contact Caritas at 254-753-4593 for Care & Share program details and eligibility.
Can I use Doxo to pay my Waco water bill?
The City says it is not affiliated with Doxo.com and recommends using the official payment site to avoid delays or extra fees.
How do I check high Waco water usage?
Use MyWaco Account water-use reports and leak alerts, then call 254-299-2489 if the usage, meter read or bill still looks wrong.
Best Way to Contact Waco Water Bill Customer Service in 2026
For most Waco water bill questions, call 254-299-2489 or open the official MyWaco Account portal. Use the portal for online bills, usage reports, leak alerts, payments and account setup.
If you used the old MyWaco Water portal, create your new MyWaco Account and re-enroll in autopay. If you prefer in-person help, use the Utility Office / drive-thru at 425 Franklin Avenue during business hours.
Important Notice: This article is an independent informational guide and is not the City of Waco, MyWaco Central, MyWaco Account, or an official payment processor. Phone numbers, payment links, office hours, account setup steps, fees, rates, assistance programs and billing procedures can change. Always verify urgent billing, payment, service transfer, autopay, high bill or account matters directly with the City of Waco.