Waco Utility Bill Help Center for MyWaco Account, AutoPay and High Bills
Use this guide when you need to pay a Waco water bill, create the new MyWaco Account login, find your new seven-digit account number, re-enroll in AutoPay, start service, check rates, report a leak, or understand why wastewater, solid waste and street fees appear on the same bill.
Each task includes the official city action link, phone number, office address and practical next step, so users can finish the billing job instead of reading a long generic article.
Fast answer: Waco utility billing now uses MyWaco Account, which replaced the older MyWaco Water system. Customers who had AutoPay in the old system must add payment methods again and re-enroll in AutoPay. For help, call 254-299-2489 or email mywacocentral@wacotx.gov.
Payment warning: the City of Waco says it is not affiliated with Doxo.com or third-party bill payment services. Use the official MyWaco Account portal or official city payment channels to avoid payment delays and extra risk.
Waco Water Bill Quick Facts
Waco Water Bill Action Board: Use the Right Official Link
Most searchers need one exact task, not a long paragraph. Start with the card that matches the problem.
I need to pay my utility bill
Use MyWaco Account. It is the city’s utility bill portal for bill payment, water-use reports and account tools.
Open MyWaco AccountI had MyWaco Water before
Create a new MyWaco Account, find your new seven-digit account number, add payment methods again and re-enroll in AutoPay.
Read migration stepsI cannot find my new account number
Use the “Find My New Account Number” option on MyWaco Account and enter the old 12-digit account number from your utility bill.
Find new account numberI need human billing help
Call 254-299-2489 or email mywacocentral@wacotx.gov. Spanish-speaking representatives are available.
Open MyWaco CentralI need new or transferred service
Call 254-299-2489 or use MyWaco Account. Allow one business day and prepare ID, SSN and deposit information.
Open utility FAQI have a leak, sewer backup or low pressure
Call MyWaco Central at 254-299-2489 for water emergencies, or submit non-emergency concerns in the MyWaco app.
Report water issueMyWaco Account Setup: New Portal, New Account Number, New Password
Start with the official portal
Go to MyWaco Account. The city says the new portal replaced MyWaco Water and gives customers faster self-service and water-use reports.
Launch portalCheck for the activation email
Existing online customers were told to look for an email from EngageNoReply@wacotx.gov with the subject “Welcome to the City of Waco New Customer Engage Portal.”
Verify email detailsUse old account number if needed
If you did not receive an email, use the old 12-digit account number from your bill to find your new seven-digit account number.
Find new 7-digit numberMatch the account
Return to sign-up and enter the new seven-digit account number and the amount on your last bill to connect your legacy account.
Read connection stepsAutoPay, Payment Preferences and Doxo Warning
Re-enroll AutoPay
Customers with old MyWaco Water AutoPay need to add payment methods again and re-enroll inside MyWaco Account.
Read AutoPay ruleUse reports
The new portal includes personalized water-use reports and leak alerts, which can help users spot problems before the next high bill.
Open account toolsAvoid Doxo
The city says it is not affiliated with Doxo.com or third-party payment services. Pay directly through official Waco channels.
See official warningPay, Call, Email or Visit the Waco Utility Drive-Thru
| Need | Best official path | What to prepare | Action link |
|---|---|---|---|
| Pay anytime | MyWaco Account, available for utility bill payment and account tools. | New seven-digit account number, last bill amount if linking legacy account, payment method. | Pay online |
| Billing question | Call MyWaco Central at 254-299-2489. | Account number, service address, name on account, question details. | Customer service page |
| Email support | Email mywacocentral@wacotx.gov. | Account number, service address, phone number, screenshots if portal issue. | Utility bill page |
| Drive-thru payment | My Waco Central Drive-Thru, 425 Franklin Ave., Waco, TX 76701. | Bill, ID if needed, payment method, account concern notes. | Drive-thru details |
| Utility service issue | Call 254-299-2489 or submit through the MyWaco app for non-emergency requests. | Address, nearest cross street, issue type, photos if available. | Report a problem |
Start or Transfer Waco Utility Service
Start service online or by phone
Call 254-299-2489 or visit MyWaco Account and use the Move In option to start new residential service.
Start serviceAllow one business day
The city says to allow one business day for setup. Do not wait until move-in morning if water must be active.
Verify setup rulePrepare ID and SSN
The city says government-issued identification and Social Security number are required for residential setup.
Read service FAQBudget deposit and first-bill fees
Residential security deposits typically range from $0 to $300. A $50 service fee and $20 solid waste administration fee are added to the first residential bill.
See deposit detailWhat Is Included on a Waco Utility Bill?
Waco changed from “MyWaco Water” to “MyWaco Account” because the monthly bill is not just water.
Water
Water base charge plus monthly consumption billed in 1,000-gallon increments.
Open water ratesWastewater
Wastewater base charge plus usage. Residential sewer is capped by winter average rules.
See winter averageSolid waste
Trash, recycling and other solid waste services may appear with utility charges.
Read solid waste FAQStreet / drainage fees
Drainage and street maintenance charges can appear on the water bill and have separate rules.
Open fee explanations2026 Waco Residential Water and Wastewater Rates
| Charge | Inside city limits | Outside city limits | User tip |
|---|---|---|---|
| 3/4-inch water base rate | $16.50 | $20.63 | Most homes should check meter size before comparing bills. |
| 1-inch water base rate | $27.50 | $34.38 | A larger meter increases base charges. |
| 0–3,000 gallons water | $3.47 per 1,000 gallons | $4.34 per 1,000 gallons | Lowest residential tier. |
| 3,001–8,000 gallons water | $4.36 per 1,000 gallons | $5.45 per 1,000 gallons | Common household range. |
| 8,001–15,000 gallons water | $6.95 per 1,000 gallons | $8.69 per 1,000 gallons | Check irrigation and leaks here. |
| 15,001–25,000 gallons water | $9.03 per 1,000 gallons | $11.29 per 1,000 gallons | Outdoor watering often pushes bills into this tier. |
| 25,000+ gallons water | $12.16 per 1,000 gallons | $15.20 per 1,000 gallons | High-bill red zone for many households. |
| Wastewater base rate | $26.98 | $33.73 | Wastewater is separate from water usage charges. |
| Wastewater volume rate | $6.97 per 1,000 gallons | $8.71 per 1,000 gallons | Capped by winter average for residential customers. |
Wastewater Winter Average: Why Sewer Charges May Not Match This Month’s Water Use
Months used
For 2026 residential rates, Waco calculates winter average using water consumption billed during December, January and February.
Read wastewater ruleHow the cap works
Your sewer charge is capped by the average winter consumption. If you use less than the average later, you are charged for the lesser amount.
See rate explanationNew or no-use accounts
If no water is used during winter months or new service is established, winter usage defaults to 6,000 gallons.
Confirm defaultHigh Waco Water Bill Checklist Before You Pay or Dispute
Inside the home
- Running toilet or worn flapper.
- Faucet, tub or shower leak.
- Water heater leak or overflow.
- Ice maker, humidifier or washing-machine line.
Outside the home
- Sprinkler schedule changed.
- Hose or drip irrigation left running.
- New sod, landscaping or pool refill.
- Wet ground near meter or service line.
On the bill
- Check water tier usage.
- Check wastewater winter average.
- Check street maintenance and drainage lines.
- Check solid waste and sales tax lines.
High-bill call script
Report Water Leak, Low Pressure, Sewer Backup or Stormwater Issue
Non-emergency issue
Use the MyWaco app to submit and track non-emergency service requests.
Open MyWaco CentralSewer backup prevention
Do not put grease, food scraps, wipes, diapers, feminine products or Q-tips down drains or toilets.
Read sewer backup tipsWaco Watering Schedule, Variance and Conservation Tips
3-day watering schedule
Waco residents and businesses are required to follow a three-day watering schedule year-round.
Open conservation FAQNew landscaping variance
Residents and businesses may apply for a 60-day watering variance for newly planted grass or landscaping.
Apply for varianceViolation risk
The conservation FAQ says violations can result in fines up to $2,000, and repeated violations can lead to service discontinuance.
Read violation ruleWater Quality, Lake Waco Source and Grease Disposal
Water source
Waco’s drinking water is 100% surface water, with Lake Waco listed as the primary source for the city and surrounding communities.
Open water quality report2025 report
The 2025 report lists Public Water System ID TX1550008 and says Waco met drinking water standards during 2025.
Read reportGrease disposal
Cooking oil and grease should not go down sinks, toilets or garbage disposals. Waco provides public collection stations.
See FOG guidanceMyWaco Central Drive-Thru Map and Visit Plan
The utility payment center / drive-thru is listed at 425 Franklin Avenue, Waco, TX 76701. Use it for utility payments and in-person billing support when online setup is not enough.
Bring
Bill, old 12-digit account number if migrating, new seven-digit account number if found, ID, payment method and issue notes.
Ask
“Is my AutoPay active in the new MyWaco Account, and is this account safe from payment delay?”
Hours
Drive-thru hours are listed Monday–Friday, 7:30am–5:30pm.
Official Waco Utility Links Used in This Guide
Waco Water Bill FAQ
How do I pay my Waco water bill online?
Use the official MyWaco Account portal. It replaced the older MyWaco Water system and lets customers pay utility bills, view account details, manage preferences and use water-use reports.
What happened to MyWaco Water?
MyWaco Water was replaced by MyWaco Account. The new name reflects that Waco utility bills can include water, wastewater, solid waste and street maintenance charges, not only water.
Do I need to re-enroll in AutoPay?
Yes. Waco says payment information did not automatically transfer from the old MyWaco Water system. Customers must add payment methods and re-enroll in AutoPay inside MyWaco Account.
How do I find my new Waco utility account number?
Go to MyWaco Account and use “Find My New Account Number.” Enter the old 12-digit account number from your utility bill to retrieve the new seven-digit account number.
Who do I call for Waco utility bill help?
Call MyWaco Central at 254-299-2489. The city also lists mywacocentral@wacotx.gov for utility billing and account help.
Where is the Waco utility payment drive-thru?
The My Waco Central Drive-Thru / Utilities Payment Center is listed at 425 Franklin Avenue, Waco, TX 76701. Hours are Monday through Friday, 7:30am to 5:30pm.
How do I start new Waco water service?
Call 254-299-2489 or visit MyWaco Account and select Move In. The city says to allow one business day, and residential deposits are based on previous account history and credit history.
How much is the Waco residential utility deposit?
Residential security deposits typically range from $0 to $300 based on previous account history and credit history. A $50 service fee and $20 solid waste administration fee are also added to the first residential service bill.
Why is my Waco sewer charge based on winter average?
Residential wastewater charges are capped by the average water consumption billed during the winter months. For 2026, Waco lists December, January and February as the months used for the winter average.
Who do I call for a Waco water leak or sewer backup?
For water emergencies, sewer backups, low pressure or stormwater drain issues, call MyWaco Central at 254-299-2489. Non-emergency issues can also be submitted and tracked through the MyWaco app.