Arlington Water Utilities Help Center: Pay, Track Usage, Avoid Shutoff & Fix High Bills
This page is for Arlington, Texas water and sewer customers who need to pay a bill, use Know Your H2O, register for the Arlington Water app, start service, stop service, handle a high bill, report a leak, or find payment assistance.
Use the action cards first. Every step includes the official city portal, phone number, email or program link beside the instruction, so you can finish the task without searching again.
Fast answer: Arlington Water Utilities customers can pay through the official City of Arlington Pay Water Bill page or the Know Your H2O account portal. For billing help, call 817-275-5931 or email Water@arlingtontx.gov.
If the bill is unusually high: use the Arlington Water app or Know Your H2O to track hourly, daily and monthly usage and turn on high-usage alerts. For a water main break, emergency leak or sewer backup, call 817-459-5900.
Arlington Water Bill Quick Facts
Arlington Water Bill Action Board: Click the Right Official Step
Start here. Each card gives the task, the official city link or phone number, and the mistake to avoid.
I want to pay now
Use the official City of Arlington pay page or the Know Your H2O portal. Keep your account number and ZIP code ready.
Open official pay pageI need online account tools
Register for Know Your H2O to view remote-read meter usage, pay bills, review payment history and set high-usage alerts.
Register accountI have a high bill
Check hourly/daily/monthly usage first, then inspect toilets, irrigation, hoses and hidden leaks before calling.
Use Water app toolsI need bill assistance
Check Care and Share, LIHWAP/Tarrant County assistance and minor plumbing repair help if a leak caused the bill.
See assistance optionsI have a water emergency
For emergency leaks, water main breaks or sewer line backups, call the Water Utilities emergency number.
Call 817-459-5900I need billing help from a person
Call Water Utilities Billing or email the city. Do this before service is at risk or before repeating failed online payments.
Call 817-275-5931How to Pay an Arlington TX Water Bill
| Payment / account path | Use when | What to prepare | Official action |
|---|---|---|---|
| City Pay Water Bill page | You want the safest city starting point for water bill payment. | Water account number, service ZIP code and payment method. | Open pay page |
| Know Your H2O login | You already have a user name/password and want full account access. | User name, password and current account details. | Log in |
| Register online | You want bill history, payment history, usage analysis and alerts. | Most recent bill, account number, mailing ZIP code and email. | Register now |
| Quick Pay | You want a faster payment path without full account setup. | Account number and ZIP code from the bill. | Use portal Quick Pay |
| Billing phone support | You need help with account status, failed payment, shutoff risk or assistance questions. | Account number, service address, payment confirmation and notice details. | Call 817-275-5931 |
Know Your H2O Portal and Arlington Water App
Usage tracking
The portal and app help customers track water use by hour, day or month, which is useful when a bill jumps suddenly.
Open portalHigh-usage alerts
Set alerts so you are notified when usage is higher than expected. This can catch leaks before the next bill arrives.
Read app detailsBill and payment history
Use the account tools to view and pay bills, review transaction history, download water/sewer usage and add multiple accounts.
Create user nameHigh Arlington Water Bill: What to Check Before Paying or Calling
Inside leak check
- Running toilet or worn flapper.
- Faucet, shower or tub drip.
- Water heater leak or relief valve.
- Ice maker, washer or humidifier line.
Outdoor use check
- Sprinkler schedule changed.
- Broken irrigation head.
- Hose or pool filling.
- Wet spot near meter box or yard line.
Usage data check
Open Know Your H2O or the Arlington Water app and compare hourly/daily use. Continuous overnight use often points to a leak.
Check usageHigh-bill call script
Arlington Water Bill Assistance: Care and Share, LIHWAP and Plumbing Repair Help
Care and Share
Arlington Water Utilities offers bill payment help through the Care and Share program for customers facing economic crisis.
Read assistance noticeLIHWAP / Tarrant County help
Arlington customers may apply for qualifying water assistance through the program managed by Community Action Partners and the City of Fort Worth.
Apply through CAPMinor Plumbing Repair Assistance
Eligible homeowners may receive help with minor repairs that can reduce future water costs, such as faucet, shower, toilet and certain leak repairs.
Review plumbing helpPast-Due Arlington Water Bill or Shutoff Risk
Call before the deadline
Ask whether the account is at risk, what amount is required, and whether assistance or payment options are available.
Call billingPay through an official path
Use the official city pay page or Know Your H2O. Avoid unofficial payment ads when service is at risk.
Official pay pageSave proof
Keep the receipt, confirmation number, payment date, amount, account number and staff name if you called.
Open account portalUse assistance quickly
Check LIHWAP/Care and Share if the account is past due or disconnected for nonpayment.
Assistance optionsWater Main Break, Emergency Leak or Sewer Backup in Arlington
Emergency leaks/breaks
Call Arlington Water Utilities emergency leaks/breaks at 817-459-5900.
Call 817-459-5900Sewer line backup
The city directory lists 817-459-5900 for sewer line backups.
Call sewer backup lineWhat to report
Give closest address, cross street, visible water flow, pressure loss, sewer smell/backup, property damage and whether traffic is affected.
Open phone directoryFY26 Arlington Water, Sewer, Garbage and Stormwater Bill Impact
For FY26, Arlington approved water and sanitary sewer fee increases to cover higher clean-water production and wastewater treatment costs. The city said the average residential water/sewer user would see the bill move from $74.21 to $80.10.
| Bill item | FY26 official planning detail | What it means for the customer | Official link |
|---|---|---|---|
| Minimum residential water/sewer user | Increase from $33.34 to $35.52. | Even low-use customers saw a minimum-use increase. | FY26 budget approval |
| Average residential water/sewer user | Increase from $74.21 to $80.10. | Use this as a rough benchmark, not a personal bill estimate. | Rate change notice |
| Stormwater fee | $10 per Equivalent Residential Unit beginning Oct. 1, 2025. | This drainage/stormwater charge is separate from water usage. | Stormwater billing |
| Residential refuse | Residential refuse charge increased to $22.71. | Your “water bill” may include city services beyond water/sewer. | Rate change notice |
Simple Arlington Water Bill Impact Planner
Use this quick tool for budget planning only. It uses Arlington’s FY26 public examples for minimum and average residential water/sewer users.
This is not a live city bill calculator. Actual bills vary by usage, service class, fees, account status, trash/recycling, stormwater, prior balances, deposits and adjustments.
Start New Arlington Water Service
Start from the account portal
The Arlington Water Utilities portal links to the online Application for New Service.
Open account portalCall if moving soon
Call billing if you need service timing confirmed before move-in or closing.
Call 817-275-5931Prepare documents
Have service address, account-holder details, mailing address, phone, email, move-in date and payment method ready.
Email Water UtilitiesCheck valves and faucets
Before turn-on, make sure indoor faucets are off and visible leaks are repaired to avoid immediate water damage or high usage.
Turn-on guidelinesRecurring Payment Setup and Change Tips
Set recurring payment
Use the account portal’s recurring payment guidance after logging in. Do this from the official portal only.
Go to portalVerify first cycle
After setting autopay, check the next bill and payment history so you know the account actually drafted.
Check payment historyUpdate expired cards
If a card or bank account changes, update the portal before the due date. Failed recurring payments can still create late or shutoff risk.
Update payment methodSave Arlington Water: Conservation and Local Leak Prevention
Free sprinkler evaluations
Arlington points customers to conservation efforts including free sprinkler evaluations and water-efficient gardening classes.
See app/conservation noteUsage alerts
Set high-usage alerts in the app/portal so you catch continuous usage before it becomes a large bill.
Register accountRepair small leaks
Minor plumbing repair help may be available for eligible homeowners through the assistance program pathway.
Plumbing repair helpArlington Water Utilities Map and Visit Plan
For general city contact, the City of Arlington lists 101 W. Abram Street, Arlington, TX 76010. For water billing, call first at 817-275-5931 because many tasks can be handled through the water portal or by phone.
Bring
Water bill, account number, service address, photo ID, payment proof, shutoff notice, leak photos and repair invoices.
Call first
Use 817-275-5931 for billing and account questions before driving.
Emergency is separate
Use 817-459-5900 for emergency leaks, breaks or sewer backups.
Official Arlington Water Bill Links Used in This Guide
Arlington Water Bill FAQ
How do I pay my Arlington TX water bill online?
Use the official City of Arlington Pay Water Bill page or log in to the Know Your H2O customer portal. Keep your account number and mailing ZIP code from the bill ready.
What is the Arlington Water Utilities billing phone number?
The official City Phones & Emails Directory lists Water Utilities Billing at 817-275-5931.
What number do I call for an Arlington water emergency?
Call 817-459-5900 for emergency leaks, water breaks or sewer line backups.
What is Know Your H2O?
Know Your H2O is Arlington Water Utilities’ online account portal. It lets customers view remote-read meter consumption, pay bills, review payment history, analyze usage, add multiple accounts and receive high-usage notifications.
How do I register for the Arlington water portal?
Use the official registration page and have your most recent Arlington Water Utilities bill ready. The registration page asks for account number and mailing ZIP code.
Why is my Arlington water bill suddenly high?
Common causes include running toilets, irrigation, outdoor leaks, hose use, pool filling, a water heater leak or continuous overnight usage. Check Know Your H2O or the Arlington Water app before calling.
Is there help for a past-due Arlington water bill?
Yes. Arlington Water Utilities points customers to LIHWAP/Tarrant County assistance, the Care and Share program and minor plumbing repair help for qualifying situations.
What changed in FY26 for Arlington water and sewer bills?
For FY26, Arlington approved water and sanitary sewer fee increases. The city said the average residential water/sewer user would move from $74.21 to $80.10 per month.
How do I start Arlington water service?
Start from the Arlington Water Utilities account portal’s Application for New Service link or call Water Utilities Billing at 817-275-5931 for move-in timing and account setup help.
What email can I use for Arlington Water Utilities?
The official City Phones & Emails Directory lists Water@arlingtontx.gov for Water Utilities.