Mckinney Water Bill 2026: Disconnect Help & Payment Plan

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McKinney TX • utility payment, start service, extension, leak credit and high-use help

McKinney Utility Billing Help Center for Payments, Start Service, Late Fees and High Water Usage

This guide helps City of McKinney utility customers pay a water bill, start or stop service, request extra time, understand a high bill, apply for leak credit, track usage with My Water Advisor, and handle trash service questions billed through the city.

Every important step includes the official city link, payment portal, phone number, address, or form beside the action so you can finish the task without reading a long generic article.

Pay / Register Online Official Pay Page Choose My Task

Fast answer: Use the official City of McKinney Paymentus portal for one-time utility payments, AutoPay enrollment, bill viewing, payment methods, payment reminders and e-bills. The City accepts Visa, MasterCard, Discover, electronic check, PayPal, PayPal Credit and Venmo for online utility payments.

If the bill is late: McKinney gives a 5-day grace period before a 10% late fee is added, with a minimum $5 fee. The city also describes a 19-day automatic extension period from the due date. If you need more time beyond that, contact Utility Billing before the extension date.

Paymentus Portal Payment Methods Start / Stop Service Meters & Leaks

McKinney Water Bill Quick Facts

Online portalPaymentusPay, register, AutoPay, e-bills
Phone payOption 2Call 972-547-7550
Late fee10%Minimum $5 after grace
Auto extension19 daysFrom due date
Residential deposit$200Regular deposit
Start/transfer fee$50Residential initiation/transfer
Same-day service$100Application by 10am
Leak credit60 daysSubmit proof after repair

McKinney Water Bill Action Board

Start with the task that matches your problem. Each card gives the official link or phone number beside the step.

1

I need to pay or register online

Use the official Paymentus portal for one-time payment, login, AutoPay, e-bills, saved payment methods and payment reminders.

Open Paymentus
2

I need phone payment

Call Utility Billing and choose option 2 for phone payment. Keep the bill and account details ready.

Call 972-547-7550
3

I need more time to pay

Use the automatic extension period if payment is within it. For more time, contact the city before the extension date.

Payment extensions
4

I need new or moved service

Use the official service application. Renters need a lease; all leaseholders over 18 must be included as occupants.

Start / move service
5

My bill is high

Use My Water Advisor to monitor usage, then check irrigation timing, leaks, monthly reads and meter usage.

High-use help
6

I need a leak adjustment

Repair the leak first, gather proof, and submit the leak adjustment form within 60 days of the repair.

Leak adjustment form

How to Pay a McKinney Water Bill Online

1

Open the official Paymentus portal

The portal says first-time users must enroll, but it also offers one-time payment and login paths.

Go to payment portal
2

Choose one-time pay or account login

Use one-time payment for a simple bill payment. Register if you want saved methods, bill viewing, AutoPay and e-bills.

Pay or register
3

Pick the payment method

The city lists Visa, MasterCard, Discover, electronic check, PayPal, PayPal Credit and Venmo for online payments.

Verify payment methods
4

Save proof before closing

Keep confirmation number, payment amount, date, account information, and payment method until the next bill is correct.

Proof checklist
Best use: Registering is useful if you want AutoPay, payment reminders, e-bills, printed bill access, or stored payment methods. Use one-time payment when you only need to pay once.

McKinney Utility Payment Methods: Online, Phone, Office, Mail and Drop Box

Payment path Official detail Best use Official action
Online Paymentus portal for one-time payments, login, AutoPay and e-bills. Fastest self-service path for most users. Pay online
Phone 972-547-7550, option 2. Good when you prefer phone payment and have bill details ready. Call Utility Billing
In person New City Hall building, 401 E. Virginia St.; Monday–Friday, 8am–5pm, closed holidays. Best for account help, payment proof, or complex billing issues. See map below
Drop box Walk-up drop box on the north side of City Hall. Use for non-urgent payments when you do not need immediate in-person help. Confirm drop box
Mail City of McKinney, P.O. Box 8000, McKinney, TX 75070. Use only when payment is not urgent. Verify mail address
Do not mail last-minute payments. If a late fee, disconnect, or restored-service issue is close, use a payment path that gives proof quickly and call Utility Billing if the account status matters today.

Late Fee, Payment Extension and Disconnection Rules

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5-day grace period

McKinney lists a 5-day grace period before a 10% late fee is added, with a minimum $5 late fee.

Payment extension rules
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19-day automatic extension

The city lists a 19-day automatic extension period from the due date. If payment arrives within that window, no contact is needed.

Read extension detail
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Payment plan possibility

If more time is needed, contact Utility Billing before the extension date. Qualification includes no disconnection or returned payment in the past 6 months, two non-consecutive requests per year, not first bill, and 50% payment required.

Call 972-547-7550

Use this extension call script

“Hi, I need help with my McKinney utility bill. My account is ____ and service address is ____. Can you confirm my due date, whether I am still inside the 19-day extension period, and whether I qualify for a payment plan?”
If already disconnected: The city says the entire balance, including past due amount, current bill and related fees, must be paid to restore service. Cash, credit card or money order only.

Start, Move or Cancel McKinney Water Service

McKinney bills monthly for water and sewer. Residential customers inside city limits may also see trash and drainage on the utility bill.

1

Start or move residential service

Use the official service application. Existing active City of McKinney account holders can transfer service to a new McKinney address.

Start / move service
2

Prepare residential fees

Residential service lists a $200 regular deposit, $50 initiation/transfer fee, $100 same-day service if applicable, and $200 high-risk deposit if applicable.

Residential fees
3

Renters: upload the lease

A lease is required before service is established, and all persons on the lease over 18 must be included as occupants on the application.

Service application
4

Cancel service correctly

Only an account holder can request cancellation. Water may be turned off as early as 7am Monday–Thursday, and final bills are generated within 3 weeks.

Stop service steps

Same-Day Service, Open Faucet Warning and Change Fees

Situation Official detail Practical next step Official action
Same-day residential service Application must be received by 10am, including lease if applicable. Then call 972-547-2150 to speak to an agent and pay deposit/service/same-day fees by card. Submit early and call immediately after submitting. Call 972-547-2150
Turn-on timing Water is turned on Monday–Thursday as late as 5pm, or 9pm for same-day requests. Choose your start day carefully to avoid extra fees. Read timing
Open faucet problem If a faucet is open, water will flow briefly and then be turned off; you are notified and must reschedule. Close every faucet, washer valve, outdoor spigot and irrigation point before start day. Turn-on warning
Changing scheduled start/stop Changes must be emailed by 10am the business day before the original date. Late changes can create a $75 trip fee. Use the original confirmation reference; do not resubmit duplicate requests. Change rules

High McKinney Water Bill? Start with Usage, Irrigation and My Water Advisor

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Use My Water Advisor

McKinney offers My Water Advisor 2.0 so residential customers can see water consumption, receive text/email alerts, and identify possible leaks or high usage.

Setup steps
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Check irrigation timing

McKinney notes a standard irrigation system may use about 20 gallons per minute, and outdoor watering increases may appear on the bill weeks later.

Outdoor use guide
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Check for toilet leaks

Silent toilet leaks can show up as a higher water bill. Use colored liquid or leak tablets in the tank and wait without flushing.

Leak FAQ
Local tip: Do not compare only to last month. Compare to the same month last year, check irrigation schedule changes, and look at whether a power surge reset your controller.

McKinney Leak Credit: Requirements Before You Apply

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Usage threshold

Usage must significantly increase on a single bill: at least 3 times greater than the same period of the prior year.

Leak credit rules
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Bill threshold

The utility bill amount must be greater than $150, excluding service fees or deposits.

Credit requirements
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Repair proof deadline

Submit a leak adjustment form with proof of repair within 60 days of the repair. Adjusting an irrigation timer does not qualify.

Submit leak form
Important: McKinney says payment in full is required until the credit is issued to avoid late fees or disconnection.

How to Check the Meter, Leak Indicator and Monthly Read Logic

1

Turn off all water

Turn off indoor faucets, outside spigots, irrigation, washer, dishwasher, ice maker and any automatic fill device.

Meter leak check
2

Check the leak indicator

If water is flowing through the meter, the Gallons Per Minute window may show activity. Small drips may not be detectable.

Leak indicator guide
3

Know before/after meter responsibility

If a leak is before the meter, the city is responsible and it should not affect your consumption. After the meter, the homeowner is responsible.

Repair responsibility
4

Understand repeated usage numbers

Meters are read monthly and not estimated; bills are rounded down in 1,000-gallon increments, so similar usage can repeat.

Estimated-read FAQ

Trash and Recycling on a McKinney Utility Bill

If you live inside McKinney city limits, the utility bill may include trash and drainage along with water and sewer. Trash issues go through a different service path than water payment issues.

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Trash provider

Trash service is provided through Frontier Waste Solutions and billed by the City of McKinney.

Trash service page
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Missed trash or recycling

For missed collection, contact Frontier Waste Solutions at 469-444-1555 and leave carts out until serviced.

Call Frontier
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Extra or damaged carts

Water accounts must be current before cart orders can be processed. Additional cart fees may apply.

Cart order rules

Rates, Billing Units and Affordable Water Note

Bill item Official detail What users should check Official link
Monthly billing McKinney bills monthly for water and sewer; inside-city residential accounts may include trash and drainage. Do not assume the full amount is only water usage. Start/stop page
Usage increments Usage is billed in 1,000-gallon increments, rounded down. Similar monthly numbers can happen even when small changes occur. Water billing FAQ
Affordable water The FAQ says conservative customers using 7,000 gallons or less per month can receive “affordable water” at $5.00 per 1,000 gallons. Check whether your usage stays at or below the threshold. Discount FAQ
Outdoor watering Irrigation can change the bill several weeks after watering habits change. Check watering frequency, zones and runtime. Outdoor usage guide

Payment Assistance and Local Help Contacts

McKinney lists a $100 City of McKinney Emergency Water Utility Assistance Grant path with local agencies. Always confirm eligibility and current funding directly with the agency.

⛪

St. Vincent de Paul – St Gabriel

For customers west of 75, the city lists 972-325-6118.

Call 972-325-6118
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St. Vincent de Paul – St Michael

For customers east of 75, the city lists 214-973-3435.

Call 214-973-3435
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Collin County Assistance Center

The city lists Collin County Assistance Center at 972-422-1850.

Call 972-422-1850
Before applying: keep your current bill, account number, ID, proof of address, income documents, lease or ownership proof, and any disconnection/late notice ready.

Payment, Service and Leak-Credit Proof Checklist

Payment proof

  • Confirmation number.
  • Payment amount and date.
  • Account number.
  • Payment method used.
  • Remaining balance if any.
  • Screenshot or email receipt.

Start / stop service proof

  • Confirmation email.
  • Reference number.
  • Start or stop date.
  • Lease or ownership proof.
  • Occupants over 18 if renting.
  • Forwarding address for final bill.

Leak credit proof

  • Repair receipt or parts receipt.
  • Repair date.
  • Leak location.
  • Photo if available.
  • Affected bill month.
  • Form submitted within 60 days.

City Hall Map and In-Person Utility Billing Visit Plan

Use this when you need in-person payment, account review, start/stop service help, extension questions or billing documentation. The City lists the new City Hall location at 401 E. Virginia St.

Bring

Utility bill, payment method, ID, service address, lease or ownership proof, payment confirmation and repair proof if needed.

Hours to confirm

The Pay page lists in-person payment Monday–Friday, 8am–5pm, closed holidays.

Ask before leaving

“Is my account current, is any extension or disconnection still pending, and do I need to submit another form?”

10 McKinney Water Bill Attributes and Answers

1. How do I pay my McKinney water bill online?

Use the official Paymentus portal. You can make a one-time payment or register to access bill viewing, AutoPay, payment reminders and e-bills.

2. What payment methods does McKinney accept online?

The City lists Visa, MasterCard, Discover, electronic check, PayPal, PayPal Credit and Venmo for online utility payments.

3. What phone number do I call to pay a McKinney water bill?

Call 972-547-7550 and choose option 2 for phone payment.

4. What happens if my McKinney utility bill is late?

The City lists a 5-day grace period before a 10% late fee is added, with a minimum $5 late fee. It also lists a 19-day automatic extension period from the due date.

5. Can I get a payment plan for a McKinney water bill?

Possibly. Contact the City before the extension date. The City lists requirements including no disconnection or returned payment in the past 6 months, two non-consecutive requests per year, not first bill, and 50% payment required.

6. How much is the residential deposit to start McKinney water service?

The City lists a $200 regular residential deposit, $50 initiation or transfer fee, $100 same-day service fee if applicable, and $200 additional high-risk deposit if applicable.

7. Can renters start McKinney water service without a lease?

No. The City says renters must upload a lease before service is established, and all people on the lease over 18 must be included as occupants on the application.

8. Why is my McKinney water bill high?

Common reasons include outdoor watering, irrigation timer changes, broken sprinkler heads, toilet leaks, household leaks and increased seasonal use. My Water Advisor can help track usage and alert customers to possible leaks.

9. What are McKinney leak credit requirements?

Usage must be at least three times greater than the same period of the prior year, the bill must be more than $150 excluding service fees or deposits, the request is limited to one per address in a 12-month period, and proof of repair must be submitted within 60 days.

10. Who do I call for trash or recycling problems on a McKinney utility account?

Trash service is provided through Frontier Waste Solutions and billed by the City of McKinney. For missed trash or recycling, call Frontier Waste Solutions at 469-444-1555.

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