Arvada Water Bill: Cancel, Stop Service, Move Out 2026

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Arvada CO utility billing • water, trash, stormwater and shutoff help

Arvada Water Bill Pay Center for Paymentus, AutoPay, Shutoff Help and High Bills

This page is for Arvada customers who need to pay a water or trash bill, understand the Paymentus amount-due warning, set up AutoPay, fix a past-due balance, report a water problem, or reduce a high outdoor-use bill.

Every step below includes the official city link or phone number next to the action, so you can finish the task quickly without searching through multiple city pages.

Pay on Paymentus Official Pay My Bill Choose My Situation

Fast answer: Arvada customers can pay water, sewer, stormwater, recycling and trash bills online through the official Paymentus portal. For account help, service transfers, payment plans, equalized payments, hardship credits, shutoff restoration, water issues, or bill questions, call 720-898-7070 Monday through Friday, 8am to 5pm.

Important portal warning: the online portal may show a prefilled “amount due” that includes charges not yet due. The City says to use the amount printed on your bill statement for current charges. If you pay the prefilled amount, the difference appears as a credit on the next statement.

Official Paymentus Portal Pay My Bill Page AutoPay Update Rates & Fees

Arvada Water Bill: 10 Quick Attributes With Answers

Pay onlinePaymentusOne-time pay or account login
Pay by phone720-898-7852Credit card payment line
Billing help720-898-7070Mon–Fri, 8am–5pm
Office8101 RalstonCity Hall payment option
Mail payment8101 RalstonInclude account/property address
Post office box5885 AllisonDrive-thru drop box
City Hall boxMain entranceCheck/money order only
AutoPayOnline onlyOld ACH canceled May 7, 2026
Shutoff restorePay in fullThen call to schedule restoration
Water emergency720-898-7070Main break, sewer backup, dirty water

Arvada Water Bill Action Board: Click the Right Official Link

Use this section first. It turns common searches like “Arvada water bill pay,” “Arvada trash bill,” “Paymentus Arvada,” “water shut off,” and “high water bill” into the correct next step.

1

I need to pay now

Use Paymentus for online payment. For one-time payment, you need the account number and customer number from the paper bill.

Open Paymentus
2

The online amount looks wrong

Use the amount printed on your bill statement. The city says the prefilled portal amount may include charges not yet due.

Read city warning
3

I want AutoPay

AutoPay moved online in 2026. Old ACH auto-pay was canceled May 7, 2026, so previous ACH customers must re-enroll.

AutoPay update
4

My water was shut off

Pay the balance in full online, by phone, or at City Hall. Then call 720-898-7070 during business hours to schedule restoration.

Shutoff instructions
5

I need help paying

Ask about monthly equalized payments, payment plans for overdue bills, or one-time hardship credits for qualifying customers.

Bill support info
6

I have a water issue

For main breaks, service line leaks, frozen meters, low pressure, dirty water or sewer issues, call 720-898-7070.

Water system page

How to Pay an Arvada Water Bill Online Without Overpaying by Accident

1

Open the official Paymentus portal

Start from the City’s Pay My Bill page or the Paymentus customer portal. Do not rely on sponsored bill-pay pages.

Go to Paymentus
2

Use account and customer number

For one-time payment without registration, Paymentus says you need the account number and customer number from the paper bill.

Make one-time payment
3

Compare portal amount to the bill

If the portal amount looks higher, check your bill statement first. Recycling and trash timing can make the portal amount look different.

See amount-due note
4

Pay before 6pm MST when timing matters

Paymentus says payments before 6pm MST post the next day. Payments after 6pm MST post within 48 hours.

Pay earlier today
Practical tip: If your account is past due or close to shutoff, do not rely only on “payment submitted.” Save the confirmation number and call Utility Billing at 720-898-7070 if the account must be cleared quickly.

Other Arvada Water and Trash Bill Payment Options

Payment option Official detail Best for Official action
Online Paymentus portal with one-time payment, login, registration and AutoPay options. Fastest self-service option, 24/7 access, confirmation number. Pay online
Phone Call 720-898-7852 to make a credit card payment. Customers who want to pay without navigating the portal. Call 720-898-7852
Mail Mail payment to 8101 Ralston Road, Arvada, CO 80002. Include account number and/or property address. Non-urgent payments only. Confirm mail details
Drop box Check or money order only. Locations: Post Office drive-thru at 5885 Allison Street and City Hall main entrance at 8101 Ralston Road. After-hours check or money-order drop-off. See map section
In person City Hall, 8101 Ralston Road, Monday through Friday, 8am to 5pm. Shutoff, restoration, receipt, account review or billing questions. See in-person rules

2026 AutoPay Update: Previous ACH Customers Must Re-Enroll

🔁

AutoPay moved online

Arvada says AutoPay is now handled through the online Paymentus account system and is available at no additional cost to customers.

Read AutoPay update
⚠️

Old ACH was canceled

Previous ACH auto-pay accounts were canceled Thursday, May 7, 2026, to prevent double charges.

Verify ACH notice
🧾

Past due will not auto-draw

If you owe past-due amounts, make a one-time payment. The city says past-due bill amounts will not auto-draw.

Make one-time payment
1

Register or log in

Open Paymentus, log in or choose Register Now if you do not have an online account.

Step-by-step AutoPay
2

Add the account

Use the account and customer number at the top of your utility bill. Select email or text notification preferences.

AutoPay steps
3

Add payment method

Choose credit, debit or e-check and fill in your payment information.

Open portal
4

Set frequency to due date

The city step guide says the required AutoPay frequency is the bill due date.

Confirm steps

Water Shutoff and Restoration in Arvada

If water has been shut off because of non-payment, the fastest path is not just paying. You also need the restoration step.

💳

Pay in full

The city says payment must be made in full to restore water service after shutoff for lack of payment.

Pay online 24/7
📞

Phone payment

Use 720-898-7852 for 24/7 phone credit card payment.

Call payment line
🔧

Schedule restoration

After payment, call 720-898-7070 during Monday–Friday, 8am–5pm to schedule water service restoration.

Call Utility Billing
Review request: If you do not believe reasonable cause exists for service suspension, the city says you may submit a Water Shutoff Review Request form within 7 days of the shutoff notice date.
Water Shutoff Review Request Official shutoff section

Arvada Water Bill Support: Payment Plans, Equalized Payments and Hardship Credits

Arvada lists several support options for customers who need help managing a utility balance. Call Utility Billing first because eligibility and account status matter.

📊

Monthly equalized payments

Customers can choose monthly equalized bill payment based on the past 12 months of water consumption.

Read support options
🤝

Payment plans

Payment plans may be available to repay overdue bills.

Call 720-898-7070
🧾

Hardship credit

The city lists one-time hardship credits for qualifying customers.

See rates/support page

Call script for past-due support

“Hi, I need help with an Arvada utility bill. My account number is ____. Can you tell me whether I qualify for an equalized payment option, a payment plan, or a one-time hardship credit, and whether any shutoff action is pending?”

Start, Transfer or Update Arvada Water and Sewer Service

Situation Official guidance What to do Link or phone
Address change or service transfer Call customer service Monday–Friday, 8am–5pm. Have account number, property address, closing/move date, and forwarding contact ready. 720-898-7070
New homeowner The title company usually contacts the City to set up water/sewer service in the new owner’s name. Confirm the account after closing so billing does not lag. Pay My Bill FAQ
Renter The landlord contacts the City to set up water/sewer service in the renter’s name. Check the lease and confirm whether the utility bill is in your name or handled by the landlord. Call billing
Missed recycling/trash pickup The city lists 720-898-7575 for missed recycling and trash pickup. Do not call the payment line for missed pickup; use the trash/recycling number. 720-898-7575

High Arvada Water Bill? Check Outdoor Use, Portal Amount and Leaks

High bills in Arvada often connect to irrigation timing, drought restrictions, portal amount confusion, recycling/trash timing, or a leak that continued for weeks.

🌿

Water less often, deeper

The city’s watering tips say watering lawns twice a week can help roots grow deeper and reduce waste.

Outdoor watering tips
⏰

Avoid daytime watering

Water in the evening, night or early morning to reduce evaporation and wind loss.

See water timing tips
🔁

Cycle sprinkler run times

Instead of one long run, use shorter cycles and check for runoff because Colorado soils may absorb water slowly.

Cycle-and-soak tip
🚽

Indoor leak check

  • Toilet flapper running silently.
  • Faucet, tub or shower drip.
  • Water heater leak.
  • Ice maker or humidifier line.
💦

Outdoor leak check

  • Broken sprinkler head.
  • Damaged irrigation line.
  • Wet spot near meter or service line.
  • Hose without shut-off nozzle.
🏡

Discount programs

  • Garden In A Box discounts.
  • Slow the Flow sprinkler evaluation.
  • Lawn Replacement program.
  • Waterwise Yard Seminars.
Water saving programs
Stage 1 drought note: Arvada pages currently display Stage 1 drought / water restriction notices. Check the city restrictions page before changing watering days.
Watering tips Water saving programs

Report Water Issues, Main Breaks, Dirty Water, Frozen Meters or Sewer Backups

🚨

Emergency issue

For a water or sewer main break, call 720-898-7070. The city also lists this number for water-system problems.

Call 720-898-7070
💧

Water problem

Report main breaks, service line leaks, frozen meters, low pressure or dirty water to 720-898-7070.

Water system page
📝

Non-emergency report

For non-emergency water problems, the city points customers to Ask Arvada / online reporting.

Find report option
What to give when calling: nearest address, cross street, whether water is in the street or basement, whether pressure changed, whether water is discolored, and whether traffic/property is affected.

Arvada Utility Rates, Fees and What the Bill Funds

Arvada customers receive utility bills every two months for water, sewer and stormwater services. The city says rates are adjusted annually and 2026 water, wastewater and stormwater rates took effect January 1, 2026.

Bill area What it funds Useful detail Official link
Water Treatment and delivery of drinking water, daily testing, pipe maintenance and operation of two treatment facilities. Arvada treats and delivers over 6.2 billion gallons of water annually through 531 miles of water lines, two treatment plants, nine tanks and six pump stations. Water systems
Sewer Collection and removal of wastewater from homes/businesses and treatment through Metro Water Recovery. The city maintains 9,300 manholes and 410 miles of sanitary sewer mains. Sewer systems
Stormwater Flood protection, water quality protection, and maintenance/replacement of stormwater structures. The stormwater fee is based on impervious area such as driveways, patios and rooftops. Rates and fees
Trash/recycling Responsible disposal, recycling and community waste services. Trash/recycling timing can affect the prefilled online “amount due” display. Pay My Bill note
Rate increase explanation: Arvada says increases are connected to raw water costs, energy, materials, chemicals, infrastructure rehabilitation/replacement, Denver Water supply partnership, and Metro Water Recovery treatment partnership.

Official Utility Bill Explainer Video

Arvada links an “Understanding Your Utility Bill” video from its official utility pages. Use it for visual bill-reading help, then confirm live balance and payment status through Paymentus or Utility Billing.

Open on YouTube Verify billing details

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Arvada City Hall Map and Payment Visit Plan

Use City Hall when you need in-person payment, restoration help, account support or a drop-box payment. The city lists City Hall at 8101 Ralston Road, Arvada, CO 80002.

Bring

Utility bill, account number, customer number, property address, payment method, shutoff notice if applicable.

Ask before leaving

“Is the account current now, and will any remaining balance or delayed posting affect service?”

Drop-box reminder

Use check or money order only at the drop box. Avoid drop box for urgent shutoff restoration unless the city confirms it is acceptable.

Arvada Water Bill FAQ

How do I pay my Arvada water bill online?

Use the official Paymentus portal for City of Arvada utility billing. You can make a one-time payment using the account number and customer number from your paper bill, or log in/register for account features.

Why does the online amount due look different from my bill?

The city says the prefilled “amount due” in the portal may include charges not yet due because of how recycling and trash fees are entered. Use the amount printed on your bill statement for current charges.

What is the Arvada utility billing phone number?

Call Utility Billing at 720-898-7070 Monday through Friday, 8am to 5pm for billing questions, service transfers, payment support, restoration scheduling and water issue reporting.

Can I pay my Arvada utility bill by phone?

Yes. Call 720-898-7852 to make a credit card payment by phone.

When do Paymentus payments post?

Paymentus says payments made before 6pm MST post the next day. Payments made after 6pm MST post within 48 hours.

How do I set up AutoPay for an Arvada utility bill?

AutoPay now uses the online Paymentus account system. Register or log in, add your account using the account and customer number from your bill, add a payment method, and create AutoPay for the bill due date.

Do old ACH AutoPay customers need to re-enroll?

Yes. Arvada says previous ACH auto-pay accounts were canceled on May 7, 2026, and customers need to re-enroll online or use another payment method.

What happens if my water was shut off for non-payment?

The city says payment must be made in full to restore service. After paying online, by phone or in person, call 720-898-7070 during business hours to schedule restoration.

Does Arvada offer help for past-due water bills?

Arvada lists monthly equalized payments, payment plans to repay overdue bills, and one-time hardship credits for qualifying customers. Call 720-898-7070 for account-specific help.

Who do I call for a water main break or sewer backup in Arvada?

Call 720-898-7070 for a water or sewer main break, service line leak, frozen meter, low pressure, dirty water, sewer backup or other urgent water-system issue.

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