Dearborn Heights Water Bill Help Center for Late Payments, High Usage and Account Fixes
This page is for residents, landlords, tenants and property owners who need to pay a Dearborn Heights water bill, stop a late-bill problem, understand a 10% penalty, check rates, schedule a meter issue, or prevent the next missed due date.
Every action below includes the official city link or phone number beside the step, so users can move from reading to paying, calling, visiting City Hall, checking AutoPay, or fixing a meter issue without searching again.
Fast answer: Dearborn Heights water customers can pay online through BS&A, pay by automated phone at 313-725-9881, pay in person at the Treasurer’s Office at 6045 Fenton St., or use the City Hall drop box for check/money order. For account questions, high/low consumption, meter issues, final reads or service appointments, call Water Billing at 313-791-3450, Monday–Thursday, 8am–5pm.
Current 2026 warning: after April 3, 2026, Dearborn Federal Savings Bank locations and DivDat kiosks no longer accept Dearborn Heights water or tax payments. Use approved city payment options instead.
Dearborn Heights Water Bill Quick Facts
Dearborn Heights Water Bill Action Board
Start here. Each box gives the practical action, the official link, and the mistake to avoid.
I need to pay or view my bill online
Use BS&A Online from the city’s Water Billing page. Card and e-check fees apply.
Open BS&A portalI need to pay by phone
Call 313-725-9881. You need your parcel number or water account number. Phone check payments are not supported.
See phone payment ruleI need account help or high-bill review
Call Water Billing at 313-791-3450. The department investigates high/low consumption, final bills, stopped meters and repair appointments.
Open Water BillingI want to pay in person
Visit the Treasurer’s Office at 6045 Fenton St., Monday–Thursday, 8am–5pm. Bring the entire water bill.
Open Treasurer pageI received a late or delinquent bill
Ask whether the 10% penalty has posted and whether the account is at risk for tax placement after the city’s delinquent review timeline.
Read nonpayment FAQI want to stop missing due dates
Dearborn Heights launched optional automatic water bill payment in 2026 through BS&A.
Read AutoPay noticeApproved Dearborn Heights Water Bill Payment Options
| Payment path | What to use | Important fee / rule | Official action link |
|---|---|---|---|
| Online card | Visa, Mastercard, Discover, American Express, debit card through BS&A. | Water utility card fee listed as 2.9% plus $0.50 per transaction. | Pay online |
| Online e-check | Bank routing number and account number. | $3 e-check fee listed. | Read fee details |
| Phone payment | Automated payment line: 313-725-9881. | Parcel number or water account number needed; phone checks not supported. | Phone payment info |
| In person | Treasurer’s Office, 6045 Fenton St. | Cash, check, credit/debit card, money order and cashier’s check listed; card fee applies. | Office payment info |
| 24/7 drop box | Secure drop box at City Hall, 6045 Fenton St. | Use check or money order. Do not place cash in the drop box. | Drop box update |
| Mail / bank bill pay | USPS mail or your financial institution’s bill-pay service. | City says to allow 14 days before the due date or deadline for mailed checks. | Water Billing page |
2026 Payment Update: Do Not Use Old DivDat or Dearborn Federal Paths
Use instead
BS&A online payment, phone payment, Treasurer’s Office, drop box, mail, or your financial institution’s bill pay.
Read official updateDo not rely on old posts
If another page still says DivDat or Dearborn Federal, confirm with the city’s 2026 update before using that path.
Current online paymentsSave proof
Keep receipts, confirmation numbers and screenshots until your BS&A account shows the payment correctly.
Check BS&A accountPast Due, Penalty and Property-Tax Risk
10% late penalty
If a bill is not paid by the due date, the city says a 10% penalty is placed on the last billed amount.
Read nonpayment FAQOctober 1 review
The city reviews delinquent water accounts each year on October 1.
See delinquent ruleApril 1 tax risk
Any delinquent amount must be paid by April 1 or it is in jeopardy of being placed on taxes for the home or business.
Verify tax-placement warningCall script for a late water bill
10 Dearborn Heights Water Bill Attributes Users Usually Need
2. Billing phone
Water Billing questions go to 313-791-3450, Monday–Thursday, 8am–5pm.
Water Billing directory3. Payment phone
Automated payment is 313-725-9881. Have the parcel number or water account number ready.
Phone pay rules4. Office address
City Hall / Treasurer’s Office is at 6045 Fenton St., Dearborn Heights, MI 48127.
See map5. Card fee
Water utility card payments are listed at 2.9% plus $0.50 per transaction.
Treasurer fee details7. Billing cycle
Residential customers receive a bill approximately every two months; commercial properties are billed monthly.
Billing FAQ9. High/low usage
Water Billing investigates high or low consumption and helps identify possible leaks.
Consumption helpRates and Bill Math: Why the Balance May Look High
| Official bill item | Listed amount / detail | What it means for users |
|---|---|---|
| Water rate / unit | $6.512 | One unit equals 748 gallons. |
| Sewer rate / unit | $7.761 | Sewer charges can rise when water units rise. |
| Meter maintenance | $4.50 | This is a separate listed bill component. |
| Total per unit | $14.27 | Useful for estimating water + sewer usage impact. |
| Minimum bill | $61.60 for 0–4 units | An active account may still generate a minimum bill even with low usage. |
High Water Bill or Possible Leak: What to Check Before Calling
Inside the home
- Running toilet or old flapper.
- Dripping faucet or tub valve.
- Water heater leak.
- Laundry tub, basement line or humidifier line.
Outside the home
- Hose left on.
- Sprinkler or irrigation use.
- Wet area near meter or service line.
- Seasonal watering change.
Ask Water Billing
The city says the department investigates high or low consumption and helps identify leaks.
Open Water Billing pageEstimated Reads and Meter Repair Appointments
| Problem | Official explanation | What to do now | Official link |
|---|---|---|---|
| Estimated bill | The city attempts to read each meter every cycle, but estimates happen when a reading is not obtained. | Check whether the bill says estimated and compare usage after the next actual read. | Meter FAQ |
| Blocked ARB box | A locked gate, vehicle, bushes or fencing can block access. | Keep the ARB box visible and clear before the next cycle. | Read estimated-bill FAQ |
| Repeated estimates | ARB wires may have come undone. | Call 313-791-3450 to schedule a meter repair appointment. | Water Billing phone |
Moving In or Out: Final Read and Final Bill
Schedule a final reading
Call 313-791-3450. The city says final reading appointments are done one day each week.
Final read FAQChoose final bill delivery
The final bill can be picked up from City Hall, mailed or faxed by request.
Water Billing contactKnow AutoPay final-bill rule
If automatic withdrawal was active, the city says it is canceled when the final bill is processed, and final bill payments are not taken through automatic withdrawal.
Read move-out FAQAsk for exact balance
Before closing or moving tenants, ask whether there is any prior balance, penalty, minimum charge or pending read.
Call Water BillingEmpty House? Why You Still Receive a Water Bill
Active water means active bill
The city says as long as water is on to the property, the account remains active and a minimum bill will generate.
Vacant property FAQTurn water off
For extended vacancy, the owner can schedule water shutoff. The listed fee to turn water off is $15.
Turn-off detailTurn water back on
The city lists an additional $15 fee when water is turned back on.
Turn-on detailService Appointment, Water Off/On and Repair-Related Fees
| Service item | Official listed fee / rule | Practical tip |
|---|---|---|
| Missed appointment / no-show | $25 | Do not miss meter, final read or repair appointments. |
| Water off/on during normal business hours | $15 | Schedule through Water Billing when possible. |
| Water off outside normal business hours | $100 | Non-business-hour shutoff is more expensive. |
| Water turned back on after non-business shutoff | Must be scheduled with billing and performed during normal business hours except valid emergencies. | Ask for timing before assuming same-day restoration. |
AutoPay and Paperless: Prevent the Next Late Bill
Optional AutoPay
Dearborn Heights launched optional automatic water bill payment in 2026 through BS&A.
Read AutoPay announcementBank account deduction
The city says payments can be deducted from a bank, savings and loan, or credit union account on the due date.
Set up through BS&AStatement still arrives
The city says the statement will show “DO NOT PAY – AUTO PAY PLAN” once enrolled.
Confirm AutoPay detailCity Hall Map and Visit Plan
Use this for in-person payments, final reads, meter appointments, water tap questions, service applications or account help.
Bring
Full water bill, water account number, service address, photo ID, payment method, and any shutoff/penalty notice.
Ask before leaving
“Is the account current after this payment, and is any penalty, final read, or delinquent balance still pending?”
Drop box caution
Use check or money order only. Do not place cash in the drop box.
Official Dearborn Heights Utility Links
Dearborn Heights Water Bill FAQ
How do I pay my Dearborn Heights water bill online?
Use the BS&A Online portal linked from the City of Dearborn Heights Water Billing and Online Payments pages. Card and e-check fees apply.
What is the Dearborn Heights water billing phone number?
Call Water Billing at 313-791-3450 for account questions, high or low consumption, final bills, stopped meters, repair appointments and leak-identification help.
What is the Dearborn Heights phone payment number?
Call 313-725-9881 for the automated payment system. You need your parcel number or water account number. Check payments are not supported by phone.
Where can I pay a Dearborn Heights water bill in person?
Pay at the Treasurer’s Office at City Hall, 6045 Fenton St., Dearborn Heights, MI 48127, Monday through Thursday from 8am to 5pm.
Can I still pay at DivDat or Dearborn Federal Savings Bank?
No. The city announced that after April 3, 2026, Dearborn Federal Savings Bank locations and DivDat kiosks no longer accept City of Dearborn Heights water or tax payments.
What fee applies to online water bill card payments?
The city lists a 2.9% card processing fee plus $0.50 per transaction for water utility payments. E-check is listed as a $3 fee.
What happens if I do not pay my Dearborn Heights water bill?
The city says a 10% penalty is placed on the last billed amount. Delinquent water accounts are reviewed October 1, and unpaid delinquent amounts must be paid by April 1 or they are in jeopardy of being placed on property taxes.
How often do Dearborn Heights water bills come?
Residential customers receive a bill approximately every two months. Commercial properties are billed monthly.
Why is my Dearborn Heights water bill estimated?
The city says estimates can happen when a reading is not obtained, often because access to the ARB box is blocked by a locked gate, vehicle, bushes or fencing. Repeated estimates may require a meter repair appointment.
Why do I get a water bill when my house is empty?
As long as water is on to the property, the account remains active and a minimum bill will generate. The city says owners can schedule water shutoff for extended vacancy, with a listed $15 fee to turn water off and another $15 to turn it back on.