Burleson Utility Bill Help Center for Online Pay, Late Fees and Water Usage Questions
This guide helps City of Burleson customers pay a water, sewer, garbage or recycling bill, create the correct online account for newer bills, avoid late penalties, set up bank draft, open service, or understand a high bill.
Each section includes the official city link, phone number, payment path, office address or local warning next to the step, so the page works like a practical customer-service desk instead of a generic article.
Fast answer: Burleson utility customers can pay online through the official Municipal Online Payments portal, by automated phone at 877-218-6201, by bank draft, in person at 135 W. Ellison St., Suite 109, by mail, or at the drive-up drop box at 100 S. Warren St.. Utility Customer Service can be reached at 817-426-9601.
Deadline rule: bills are due upon receipt and should be paid within 20 days of the bill date to avoid penalty. Burleson says an additional 10 days are given to make payment with a late fee before loss of service can occur.
Burleson Water Bill: 10 Quick Attributes With Answers
Burleson Utility Action Board: Use the Right Official Step
Start here if the user only knows “I need to pay my Burleson water bill” but does not know whether they need Quick Pay, old bill access, bank draft, customer service, or a high-bill review.
I just need to pay now
Use the official Municipal Online Payments page. Quick Pay requires the utility account number and no login.
Open Quick PayI need to view newer bills
For bills generated from April 2024 onward, create a new account using both the account number and customer ID from the updated bill.
Read account ruleI need to pay by phone
Use the 24/7 automated phone payment line. You need the utility account number and the amount you want to pay.
Call 877-218-6201My water is off for nonpayment
The portal says eChecks cannot be accepted if water is off for nonpayment. Use credit/debit card and call Utility Customer Service if urgent.
Call 817-426-9601My card was declined online
Burleson’s 2026 notice says Tyler Payments validates ZIP code during checkout against the issuing bank’s ZIP code.
ZIP-code noticeMy bill seems too high
Check dripping faucets, toilet dye test and irrigation programs before assuming the meter or bill is wrong.
High-bill FAQHow to Pay a Burleson Water Bill Online
Open the official payment site
Use the City of Burleson Municipal Online Payments utility site. Avoid sponsored bill-pay pages.
Open official payment siteChoose Quick Pay or account login
Quick Pay is for fast payment with your account number. Sign in/register to view details, manage single or multiple accounts, multi-bill pay and e-Billing.
Quick Pay / Sign inPick eCheck when fee matters
The official portal says card transactions have a 3.75% fee with a $2.50 minimum, while eCheck has no fee.
Compare methodsCheck ZIP code if card fails
Recent Burleson notice says online payments may be declined when checkout ZIP code does not match the card issuer’s ZIP code.
Read decline noticeBurleson Utility Bill Payment Options and Posting Cautions
| Payment method | Official detail | Best for | Official action |
|---|---|---|---|
| Online | Pay by electronic check, Visa, Mastercard or Discover. Recurring card/eCheck options are available through the payment site. | Fast payment, account management, paperless billing. | Pay online |
| Phone | Automated phone payment at 877-218-6201, 24 hours a day, 7 days a week. Account number required. | Customers who cannot access the portal. | Call phone payment |
| Bank draft | Call Utility Customer Service or email the bank draft form to utilitybilling@burlesontx.com with a picture of your driver’s license. | Recurring payment directly from bank account. | Email billing office |
| In person | Utility Customer Service office, 135 W. Ellison St., Suite 109. Cash, check or card accepted. | Receipt, account review, urgent payment, office help. | See office map |
| City of Burleson, Utility Customer Service, 135 W. Ellison St., Ste. 109, Burleson, TX 76028. | Non-urgent check payment. | Confirm mail info | |
| Drive-up drop box | Located at 100 S. Warren St., in the parking lot west of City Hall. Cash is not accepted. | After-hours check or money-order drop-off. | See drop-box map |
| Bank bill pay | Financial institution payments typically take 5–7 business days for the city to receive. | Only for non-urgent payments. | Read timing note |
Burleson Due Date, Late Fee Window and Loss-of-Service Timing
Due upon receipt
Bills are due when received and should be paid within 20 days of the bill date to avoid penalty.
Due-date FAQ10 extra days with late fee
Burleson says an additional 10 days are given to make payment with a late fee before loss of service can occur.
Billing rulesDue date cannot change
The due date is determined by the service address. The city FAQ says customers cannot change it.
Due-date ruleLate-bill call script
Important 2026 Burleson Utility Notices
ZIP validation for card payments
Tyler Payments now validates the ZIP code entered during checkout against the ZIP code on file with the card-issuing financial institution.
Read ZIP noticeMarch 2026 system outage resolved
The city posted that the utility online payment system was restored and fully operational after a March 2026 outage.
Payment restored notice2026 sewer charge error was corrected
Burleson reported a Cycle 4 sewer-charge calculation error affecting about 3,600 customers; corrected bills/credits were issued.
Sewer billing noticeOpen New Water Service in Burleson
| New service step | Official detail | What to prepare | Official action |
|---|---|---|---|
| Residential service | Burleson says new residential customers can come into the office and complete an application, or email completed paperwork and call to verify it was received. | Driver’s license or state-issued ID. | New resident info |
| Deposit or letter of credit | A $135 deposit or letter of credit from current water/electric provider showing no late pays in the last 12 months is required. | Deposit payment or qualifying letter of credit. | Water service application |
| If renting | The water service application asks whether you rent and asks for landlord information. The form note says renters should bring the lease. | Lease, photo ID and deposit/letter of credit. | Application form |
| Initiation fee | The residential service agreement states a $10 initiation fee will be applied to the first bill. | Plan for deposit plus first-bill setup charge. | Confirm fee |
| Water off at property | The form asks customers to choose a connection window if water is off and says someone will need to be present. | Choose a 10–12 or 3–5 time frame if offered. | Call before move-in |
Bank Draft and Paperless Billing
Bank draft
Call Utility Customer Service or email the bank draft form to utilitybilling@burlesontx.com with a picture of your driver’s license.
Email bank draft formPaperless billing
The city’s form center includes a Paperless Billing form for customers who want to receive bills by email.
Open form centerRecurring payments
The online payment site supports recurring credit card or e-check payments.
Set recurring paymentBurleson Water, Sewer, Garbage and Recycling Rates
Burleson utility bills can include water base, water usage, sewer base, sewer usage, garbage collection and recycling. Separate these lines before assuming the water meter alone caused the increase.
| Charge type | Official current detail | Why it matters | Official link |
|---|---|---|---|
| Water base rate | 5/8″ or 3/4″ meter: $18.01. Larger meters have higher base rates. | This fee includes no consumption, so it appears even with low usage. | Rates page |
| Water usage | 0–10,000 gallons: $5.50 per thousand; 10,000–20,000: $6.65; over 20,000: $7.38. | Irrigation leaks or extra watering can push the bill into higher tiers. | Water rates |
| Sewer residential | Residential sewer base: $21.76 plus $6.04 per thousand gallons based on winter quarter average. | Winter quarter average can affect sewer billing even outside winter. | Sewer rates |
| Commercial sewer | Commercial sewer is $21.76 base plus $6.04 per thousand gallons based on monthly water usage. | Business accounts should check monthly usage and meter size. | Commercial rates |
| Garbage/recycling | Residential collection is listed as $25.11 plus tax. | Trash/recycling charges are separate from water use but still appear on the utility bill. | Garbage rates |
Burleson Water Bill Calculator for Quick Planning
Use this simple calculator to estimate a residential bill with a 5/8″ or 3/4″ water meter. It is a planning tool, not a live account balance.
Use the live portal or Utility Customer Service for the exact balance. This calculator does not include tax on garbage, card fees, penalties, deposits, meter-size differences or account-specific adjustments.
High Burleson Water Bill? Check These Before Calling
Dripping faucets
- Check indoor faucets.
- Check outdoor hose bibs.
- Look for slow drips overnight.
- Repair before the next billing period.
Toilet dye test
- Put food coloring in the tank.
- Do not flush.
- Wait about 30 minutes.
- If colored water appears in the bowl, the toilet is leaking.
Irrigation system
- Check sprinkler programs.
- Look for more than one program running.
- Check run time and start time.
- Watch for watering during restricted hours.
High-bill call script
Outdoor Watering Restrictions in Burleson
No sprinkler watering 10 a.m.–6 p.m.
Burleson prohibits lawn and landscape watering with irrigation systems fed by the city water supply between 10 a.m. and 6 p.m. any day of the year.
Water conservation pageFine risk
The city says violations of water conservation requirements can result in fines up to $500 per violation.
Conservation rulesVariance option
Variances may be granted under certain conditions. The form center includes a Landscape Irrigation Variance Request.
Open form centerAfter-Hours Utility Emergency or Water Service Problem
After-hours emergency
For after-hours emergencies, the Utility Customer Service page lists 817-426-9904.
Call after-hours emergencyBilling hours
Utility Customer Service hours are Monday–Friday, 8 a.m.–5 p.m.; the office opens at 9 a.m. the first Tuesday of each month.
Call billing officeWhat to report
Give the service address, nearest cross street, whether water is in the street or yard, and whether service is off or low pressure.
Customer service pageBurleson Utility Customer Service Map and Visit Plan
Use the Utility Customer Service office for in-person payment, account questions, deposits, bank draft help or urgent billing issues. The official office address is 135 W. Ellison St., Suite 109, Burleson, TX 76028.
Bring
Bill, account number, customer ID, ID, payment method, deposit/letter of credit, lease, bank draft form or payment confirmation.
Ask before leaving
“Is my account current now, and will any late fee, eCheck restriction, penalty or service-loss timing still apply?”
Drop box location
Drive-up drop box: 100 S. Warren St., parking lot west of City Hall. Cash is not accepted.
Official Burleson Water Bill Links
Burleson Water Bill FAQ
How do I pay my Burleson water bill online?
Use the official Burleson Municipal Online Payments utility portal. Quick Pay requires your utility account number and does not require a login. You can also sign in or register for account details, multi-account tools and e-Billing.
What is the Burleson utility billing phone number?
Call Utility Customer Service at 817-426-9601 for billing and account help. For automated phone payment, call 877-218-6201.
When is a Burleson utility bill due?
Bills are due upon receipt and should be paid within 20 days of the bill date to avoid penalty. Burleson says an additional 10 days are given to make payment with a late fee before loss of service can occur.
Can I change my Burleson bill due date?
No. The city FAQ says the due date is determined by the service address and cannot be changed.
What fee applies to Burleson credit card payments?
The official portal lists a 3.75% processing fee for credit/debit card transactions, with a $2.50 minimum. The portal says there is no fee to use eCheck.
Can I pay by eCheck if my water is off for nonpayment?
No. The official payment portal says if water is off for nonpayment, eChecks cannot be accepted and the customer should use the credit/debit card option.
Where is the Burleson Utility Customer Service office?
The Utility Customer Service office is at 135 W. Ellison St., Suite 109, Burleson, TX 76028. Hours are Monday–Friday, 8 a.m.–5 p.m., with a 9 a.m. opening on the first Tuesday of each month.
How much is the deposit to start Burleson water service?
Burleson’s new resident and water service application pages list a $135 deposit or a letter of credit showing no late pays in the last 12 months. The residential service agreement also lists a $10 initiation fee on the first bill.
What should I check if my Burleson water bill is high?
Check dripping faucets, perform a toilet dye test, and review irrigation system settings. The city FAQ says customers sometimes discover more than one irrigation program running at the same time.
What are Burleson outdoor watering restrictions?
Burleson prohibits lawn and landscape watering with irrigation systems fed by the city water supply between 10 a.m. and 6 p.m. any day of the year. Violations can result in fines up to $500 per violation.