Cary Utility Bill Help for Online Payments, Water Usage Alerts and Service Restoration
Use this guide if you need to pay a Town of Cary water bill, register for DigiPay/Aquastar, avoid third-party payment delays, call the right number, start or stop service, request payment arrangements, or check a high bill using Aquastar usage data.
Cary bills monthly and may bill different services depending on where you live: Cary residents are billed for water, sewer and garbage, while Morrisville residents are billed for water and sewer only.
Fast answer: Cary utility customers should pay directly through the official DigiPay/Aquastar portal, by phone at 311 inside Cary or 919-469-4000 outside Cary, at Town Hall, by mail, by bank draft, at a Walmart Customer Service Desk, or through official drop boxes. Payments made through Cary’s DigiPay/Aquastar portal post directly to Cary and do not have extra Cary service fees.
Late/disconnection warning: current charges are payable when you receive the bill and become delinquent after the due date shown. Cary applies a 1% late penalty or $5 minimum if current charges are not paid by the due date, and utility service that is delinquent 10 days beyond the due date is subject to the disconnection process.
Cary Water Bill Quick Facts
Cary Water Bill Action Board: Click the Right Official Step
Start here if you want a direct action. Every card includes the official Cary link, phone number, or local rule beside the step.
I need to pay online
Use Cary’s official DigiPay/Aquastar portal. Do not use unaffiliated third-party portals unless you allow extra processing time.
Open DigiPayI want all payment options
Open Cary’s Utility Payment Options page for online, phone, Town Hall, Walmart, drop box, mail, overnight and bank draft details.
Payment optionsI need help by phone
Dial 311 inside Cary or 919-469-4000 outside Cary. A Citizen Advocate is available Monday–Friday, 7am–7pm.
Call 919-469-4000I cannot pay by the due date
Call before the account moves deeper into delinquency. Cary says installment arrangements may be possible.
Late-payment stepsI need to start or transfer service
Residential customers can complete Cary’s online application. Nonresidential service should call 311 or 919-469-4000.
Start / transfer serviceMy water bill is high
Use Aquastar for usage patterns, then check toilets, faucets, irrigation, yard wet spots, appliances and continuous overnight use.
High-usage helpHow to Pay a Cary Water Bill Online with DigiPay / Aquastar
DigiPay is Cary’s online utility bill presentment and payment system. Aquastar is accessed through DigiPay and helps customers track water usage.
Open the official DigiPay portal
Cary notes DigiPay is hosted by Paymentus and may look different from the main carync.gov website.
Open DigiPayRegister and add your account
Use “Register Now,” then add the utility account number from the top-right of your bill. Cary says to include the dash.
Setup instructionsChoose bill delivery
DigiPay can show up to 12 months of utility bills and email you when the bill is due. You can also choose paperless billing.
DigiPay / Aquastar guidePay with supported methods
Cary lists Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, debit card and check payments as accepted online.
Payment methodsPhone, Town Hall, Walmart, Mail and Drop Box Payment Options
| Payment method | Official detail | Best for | Watch out for |
|---|---|---|---|
| Phone payment | Dial 311 inside Cary or 919-469-4000 outside Cary. Payments accepted 24/7; Citizen Advocate help Monday–Friday 7am–7pm. | Customers who prefer phone pay or need account support. | If service is disrupted, call to confirm restoration steps. |
| Town Hall | 316 N. Academy Street, Cary, NC 27513. Payments accepted workdays 8:30am–5pm; enter through the South Entrance off Ambassador Loop Road. | In-person help, receipt, account questions or urgent support. | Bring the bill and account number. |
| Walmart Customer Service Desk | Cash payments update automatically to your account. Cary lists a $2 fee and says you need the account number including the hyphen. | Cash payment away from Town Hall. | Do not forget the hyphen in your account number. |
| Drop boxes | Brown boxes are at Cary Town Hall South Entrance parking lot and Bond Park Senior Center parking lot. Payments are collected Monday–Friday only. | Routine after-hours check drop-off. | Not ideal for urgent disconnection or same-day restoration. |
| Regular mail | Town of Cary, PO Box 71090, Charlotte, NC 28272-1090. | Routine payment with enough mailing time. | Cary warns USPS delays can slow bills and payments. |
| Overnight mail | Town of Cary, Attn: PO Box 71090, 6125 Lakeview Rd, Charlotte, NC 28269. | Customers using overnight delivery. | Address exactly as Cary lists it. |
Bank Draft, Scheduled Payments and Paperless Billing
Bank draft enrollment
Print Cary’s bank draft form and return it by mail to Town of Cary, PO Box 8049, Cary, NC 27512-8049.
Bank draft instructionsFax option
Cary also lists fax return to 919-469-4306. For questions, email utilityaccounts@carync.gov.
Email utility accountsChanging from bank draft
If changing payment processing from bank draft to scheduled payments in DigiPay, Cary says to contact the office to stop bank draft.
Call 919-469-4000Late Cary Utility Bill, Payment Arrangements and Reconnection
Call early if the bill cannot be paid by the due date. Cary says payment arrangements may be possible before the account reaches service interruption.
Know the late fee
If current charges are not paid by the due date, the account is subject to a 1% penalty or $5 minimum. Cary waives one late payment penalty per calendar year.
Late-fee FAQCall before disconnection process
Utility services delinquent 10 days beyond the due date are subject to the disconnection process.
Call 919-469-4000Pay full past-due balance for reconnection
Reconnection is completed only after full payment of the past-due balance during 311 call center business hours.
Service interruption rulesConfirm payment after paying
Cary specifically says you must contact the office to confirm payment was satisfied in order to restore services.
Confirm restorationLate-bill call script
Start, Transfer or Stop Cary Water, Sewer and Garbage Service
| Task | Official Cary rule | What to prepare | Action |
|---|---|---|---|
| Start residential service | Complete Cary’s online application for residential water, sewer and/or garbage service. | Service address, move-in date, contact details and account information. | Start service page |
| Start nonresidential service | Call 311 or 919-469-4000. | Business name, service address, responsible party and billing details. | Call Cary |
| Transfer service | Complete the online application or call if you cannot access it. | Old account, new address and transfer date. | Utility FAQ |
| Stop service | Call 311 or 919-469-4000 to stop water and garbage services. | Final date, forwarding address and account number. | Stop service by phone |
| Who gets billed? | Cary residents are billed for water, sewer and garbage. Morrisville residents are billed for water and sewer only. | Confirm whether your address is Cary or Morrisville service area. | Service area details |
Cary Utility Deposits, Fees and Nonpayment Charges
These fees can change the total amount due beyond water usage alone. Verify live fee schedules before budgeting or disputing.
| Fee / charge | Official amount | What it means |
|---|---|---|
| New customer utility service charge | $18 per metered service | New-account setup cost. |
| Residential deposit | $60 per meter | May be required to set up an account. |
| Late payment | 1% per month or $5 minimum on unpaid balance | Applies when current charges are not paid by the due date. |
| Returned check / e-check | $35 | Maximum allowed by North Carolina state law, as listed by Cary. |
| Nonpayment fee | $33 | Delinquent accounts are subject to this nonpayment charge. |
| Repeat call fee | $100 | Charged when a second trip is necessary to perform a requested service. |
| Sanitation fee | $26/month | Garbage service cost for applicable Cary accounts. |
| Additional solid waste cart | $4/month | For extra 65-gallon or 95-gallon cart. |
Use Aquastar to Monitor Cary Water Usage
Aquastar can help you catch leaks and understand a high bill. Cary says Aquastar shows up to 13 months of water usage data in hourly, daily, weekly or monthly views.
View usage patterns
Sign into DigiPay, click the Aquastar tab and view usage by graph or table.
Aquastar overviewSet email alerts
Cary says Aquastar can no longer send text usage alerts, but customers can receive usage alerts by email.
How to use AquastarDo not confuse data periods
Aquastar data is calendar-based and different from billing data. Use it for patterns, not as a one-to-one bill copy.
Read data noteHigh Cary Water Bill? Use This Practical Leak and Usage Checklist
Cary’s high-usage guidance says normal usage is about 40–60 gallons per person per day, and the FAQ lists average usage at about 1,800 gallons per month per person.
Toilet and indoor leak checks
- Conduct a dye test in every toilet.
- Check faucet, shower, tub and laundry leaks.
- Check ice maker, dishwasher and washing machine lines.
- Check water heater, humidifier, water softener or filtration system.
- Watch Aquastar for continuous overnight use.
Outdoor and irrigation checks
- Look for wet or soggy patches around the yard and meter box.
- Check outdoor faucets, hoses and spigots.
- Review irrigation system schedule and leaks.
- Consider pool, hot tub, water feature or fountain use.
- Check pressure reducing valve issues if usage pattern seems abnormal.
Bill and adjustment steps
- Compare usage to prior months.
- Use Aquastar to find the day/hour spike.
- Repair any leak first.
- Notify Cary of the repair date and type of repair.
- Ask whether a bill adjustment may be available.
High-bill call script
Oasis Utility Bill Assistance for Cary Customers
What Oasis is
Oasis helps Cary utility customers experiencing financial hardship. It is funded by donations from other utility customers.
Oasis programWho administers help
Cary says Oasis assistance is administered through NeighborUp, which interviews applicants to determine available help.
Oasis housing pageHow to request help
Call NeighborUp at 919-469-9861 or visit NeighborUp. For Cary program questions, dial 311 or 919-469-4000.
Call NeighborUpWater Conservation, Watering Rules and Usage Tips
Free leak test help
Cary says customers can schedule a water assessment or receive dye tablets to test toilet leaks by calling 311 or 919-469-4000.
Water conservationOutdoor watering
Follow Cary’s year-round watering ordinances, including Alternate Day Watering. Reclaimed, well or pond irrigation may be exempt.
Outdoor watering rulesNew grass exemption
If establishing new grass or reseeding, Cary says you may submit a 45-day exemption to the ADW schedule.
Watering exemption info10 Cary Water Bill Attributes Answered
These are the exact local details customers usually need while paying, registering, moving, checking a high bill or trying to restore service.
| Attribute | Answer | What to do |
|---|---|---|
| Official online portal | DigiPay/Aquastar, hosted by Paymentus. | Start from Cary’s payment page or use ipn.paymentus.com/cp/tcnc. |
| Phone number | 311 inside Cary; 919-469-4000 outside Cary. | Use for phone pay, account questions, start/stop service and arrangements. |
| Town Hall payment | 316 N. Academy Street, Cary, NC 27513. | Enter through South Entrance off Ambassador Loop Road; workdays 8:30am–5pm. |
| Mail address | Town of Cary, PO Box 71090, Charlotte, NC 28272-1090. | Use payment stub and allow extra mail time. |
| Overnight address | Town of Cary, Attn: PO Box 71090, 6125 Lakeview Rd, Charlotte, NC 28269. | Address exactly as listed by Cary. |
| Late fee | 1% per month or $5 minimum on unpaid balance. | Pay before due date or call about arrangements. |
| Disconnection timing | Services delinquent 10 days beyond due date are subject to disconnection process. | Call before day 10 past due if you cannot pay. |
| Residential deposit | $60 per meter. | Plan for deposit when starting service if required. |
| Usage monitoring | Aquastar shows up to 13 months of water usage and email alerts. | Use it for high-bill and leak detection. |
| Bill assistance | Oasis assistance through NeighborUp. | Call NeighborUp at 919-469-9861 if experiencing hardship. |
Cary Town Hall Map and Payment Visit Plan
Use Cary Town Hall for in-person payments and account help. Cary says payments are accepted workdays from 8:30am to 5pm and customers should enter through the South Entrance off Ambassador Loop Road.
Bring
Utility bill, account number including hyphen, payment method, ID if starting service, proof of payment and any disconnection notice.
Ask before leaving
“Is my account current now, and is there any past-due balance, nonpayment fee or restoration step still pending?”
Drop-box caution
Drop boxes are collected Monday–Friday only. Do not use them for urgent restoration unless Cary confirms timing.
Official Cary Utility Billing Links
Cary Water Bill FAQ
How do I pay my Cary water bill online?
Use Cary’s official DigiPay/Aquastar portal, hosted by Paymentus. You can access it from Cary’s Utility Payment Options page or go directly to ipn.paymentus.com/cp/tcnc.
What is the Cary utility billing phone number?
Dial 311 if you are inside Cary town limits. If calling from outside Cary, call 919-469-4000. Citizen Advocate help is available Monday through Friday from 7am to 7pm.
Where can I pay a Cary utility bill in person?
Pay at Cary Town Hall, 316 N. Academy Street, Cary, NC 27513. Payments are accepted workdays from 8:30am to 5pm; enter through the South Entrance off Ambassador Loop Road.
Where do I mail a Cary water bill payment?
Mail payments with the payment stub to Town of Cary, PO Box 71090, Charlotte, NC 28272-1090. For overnight mail, use Town of Cary, Attn: PO Box 71090, 6125 Lakeview Rd, Charlotte, NC 28269.
Can I pay a Cary utility bill at Walmart?
Yes. Cary says cash payments automatically update when made at the Customer Service Desk at any Walmart location. A $2 fee applies, and you need your account number including the hyphen.
When is a Cary utility bill considered late?
Current charges are payable when you receive the bill and are considered delinquent after the due date shown on the bill. A late penalty of 1% or $5 minimum can apply.
Can Cary disconnect utility service for nonpayment?
Yes. Cary says utility services delinquent 10 days beyond the due date are subject to the disconnection process. Call 311 or 919-469-4000 before the account reaches that stage.
How do I restore Cary utility service after disconnection?
Reconnection requires full payment of the past-due balance during 311 call center business hours. Cary says you must contact the office to confirm payment has been satisfied for service restoration.
How can I check why my Cary water bill is high?
Use Aquastar through DigiPay to view usage patterns, then check toilets, faucets, appliances, irrigation, outdoor hoses, wet areas near the meter, and continuous overnight usage. After a leak is repaired, notify Cary of the repair date and type.
Does Cary offer utility bill assistance?
Yes. Cary’s Oasis program helps customers experiencing financial hardship with Cary utility bills. Assistance is handled through NeighborUp; call NeighborUp at 919-469-9861.