Dearborn Water Bill 2026: Start Service & New Customer

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Dearborn MI • DivDat, BS&A, ACH, WRAP and emergency water help

City of Dearborn Water Bill Help Center for Online Pay, Fees, Final Reads & Emergency Service

This guide is for City of Dearborn, Michigan customers who need to pay a water bill, use DivDat or BS&A, avoid the 3% card fee, set up free automatic ACH, request a final read, report a main break, or get hardship help through Wayne Metro WRAP.

Use the action cards first. Every step includes the official city link or phone number beside the task, so users can finish the real job instead of reading a generic bill-pay article.

Pay With DivDat City Pay a Bill Choose My Situation

Fast answer: City of Dearborn water bills can be paid online through DivDat, through the City Pay a Bill / BS&A service, in person at the Treasury Division Cashier’s Counter, by 24-hour drop box, by mail, by DivDat kiosk, or by free automatic ACH. Online credit and debit card payments have a 3% processing fee, while automatic ACH debit is listed as free.

Need urgent help? For billing and payment questions, call 313-943-2150 Monday–Friday during city business hours. For after-hours water main breaks, sewer backups, flooding, or emergency water repairs, call Police Dispatch at 313-943-2100.

Official Water Services Pay Online DivDat Pay a Bill / BS&A View Previous Bills

Dearborn Water Bill: 10 Quick Facts

Billing phone313-943-2150Treasury / water billing help
Final read313-943-2306Water & Sewerage Division
After hours313-943-2100Police Dispatch Center
Office16901 MichiganDearborn Administrative Center
Office hours8–4:30Cashier counter Mon–Fri
Online card fee3%Credit/debit card payments
ACH auto payFreeBank account withdrawal
Mail toLansing PO BoxDept. 3101, P.O. Box 30516
Hardship helpWRAPWayne Metro, 313-386-9727
Old eSuiteView onlyNo online payment in eSuite

City of Dearborn Water Bill Action Board

Choose the task that matches your problem. Each card includes the official action link or phone number inside the step.

1

I need to pay online now

Use DivDat for current online water bill payment. The City says eSuite can show previous bills, but online payment is now through DivDat.

Open DivDat payment
2

I want the city’s official pay page

Use the Dearborn Pay a Bill page for BS&A Online Services and city payment navigation.

Open Pay a Bill
3

I want to avoid card fees

Use free automatic ACH debit from a bank account instead of online credit/debit card payment.

See automatic payment info
4

I need hardship assistance

Call Wayne Metro WRAP at 313-386-9727 to ask about eligibility and documents.

Visit Wayne Metro WRAP
5

I’m selling or moving

Call 313-943-2306 to request a final water meter read through the Water and Sewerage Division.

Final-read instructions
6

I have a water/sewer emergency

Call 313-943-2150 during business hours or 313-943-2100 after hours for main breaks, sewer backups or flooding.

Emergency instructions

How to Pay a City of Dearborn Water Bill

Payment method Official detail Best for Official action
DivDat online Dearborn accepts online water bill payment through DivDat. eSuite is no longer used for online payment. Current online payment. Pay through DivDat
BS&A / Pay a Bill The City’s Pay a Bill page lists BS&A Online Services and a water bill payment path. Customers starting from the city payment hub. Open Pay a Bill
DivDat kiosk Kiosk is in the vestibule at the main entrance of the Dearborn Administrative Center. Customers who want self-service payment at City Hall. Kiosk detail
In person Treasury Division Cashier’s Counter, Dearborn Administrative Center, 16901 Michigan Ave, Monday–Friday, 8 a.m.–4:30 p.m. Receipt, cash/card/check help, account questions. In-person payment
24-hour drop box Drop box is in the parking lot across from the main doors of the Dearborn Administrative Center. After-hours check payment. See map
Mail Make check payable to City of Dearborn, write account number on memo line, include payment stub. Non-urgent check payments. See mailing address
Payment posting tip: If your bill is urgent, avoid mailing a check. Use DivDat, in-person cashier, or call 313-943-2150 to confirm the best payment path for your account status.

3% Card Fee, Free ACH and Safe-Payment Rules

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Online card fee

The City says a 3% processing fee is charged for online credit and debit card payments.

Verify card fee
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Free ACH auto pay

Automatic water bill payments can be set up by ACH debit from a bank account. The City lists this option as free.

Automatic payment info
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Old bills vs payment

eSuite can still show previous bills and account records, but online payment moved to DivDat.

View previous bills

Office, Kiosk, Drop Box and Mail Details

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Cashier counter

Dearborn Administrative Center, Treasury Division, 16901 Michigan Ave, Dearborn, MI 48126.

Office details
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Office hours

Cashier counter hours are Monday–Friday, 8 a.m.–4:30 p.m.

Confirm hours
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Drop box

24-hour payment drop box is in the parking lot across from the main doors of the Administrative Center.

See map below
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Mail payment

City of Dearborn, Dept. 3101, P.O. Box 30516, Lansing, MI 48909-8016.

Mail instructions
Mailing rule: Write the City account number on the memo line and include the payment stub. This reduces the chance of a check being applied slowly or incorrectly.

Financial Hardship Help: Wayne Metro WRAP

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Who to contact

Dearborn directs residents experiencing financial hardship to Wayne Metro WRAP. Call 313-386-9727 for eligibility, required documents and application steps.

Visit Wayne Metro WRAP
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Prepare before calling

  • Latest Dearborn water bill.
  • Account number and service address.
  • Photo ID and household documents.
  • Income or hardship proof.
  • Any shutoff, past-due or payment notice.
Practical tip: Call Wayne Metro early. Assistance programs can require documents and review time, so do not wait until the water account is already in emergency status.

Final Water Meter Read for Selling or Moving

1

Call the right division

For a final water meter read, call the Water and Sewerage Division at 313-943-2306.

Final-read details
2

Have sale/move details ready

Prepare service address, account number, closing or move-out date, contact phone and forwarding details.

Call 313-943-2306
3

Ask about payment timing

Ask when the final bill will be ready and whether any prior balance, meter issue or service request could delay closing.

Water Services page
4

Save written details

Keep the date, staff name if provided, meter read request details and payment confirmation for closing records.

Email DearbornWater@dearborn.gov

Connect, Disconnect or Fix Water Service

Official requests for water line disconnection or installation must go through the Department of Public Works Water and Sewerage Division. The same division handles issues such as main breaks, broken meters, hydrant issues, leaks and relocation requests.

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Service issue

Call 313-943-2150 for water and sewerage problems during business hours.

Connect / fix info
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Disconnection request

Use the City’s request form for water service disconnection. Property owners are responsible for disconnection fees placed on the final water bill.

Disconnection form
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Turn-on charge context

Dearborn code lists a $50 deposit/charge when water service is turned back on after being turned off because of owner request or violation.

Code section 19-33
Important: Do not submit a disconnection request casually. The City’s disconnection form says the account will be closed and not re-opened or reinstated once the service is disconnected.

Report a Water Main Break, Sewer Backup or Flooding

Problem Business-hours action After-hours action What to say
Water main break Call 313-943-2150, Monday–Friday, 8 a.m.–4:30 p.m. Call Police Dispatch at 313-943-2100. Nearest address, cross street, water flow, road impact.
Sewer backup or repair Call 313-943-2150. City may send an inspector to determine responsibility. Call 313-943-2100. Basement, drain, toilet, street, timing and whether sewage is present.
Street or structure flooding Call 313-943-2150. Call 313-943-2100 for urgent after-hours flooding. Where water is entering, street blockage, depth and safety risks.
Basement flooding note: Dearborn says the City will dispatch a crew to determine whether the stoppage is in the City main or private line. If the sewer main is clear, the property owner must call a licensed plumber or drain service.

Dearborn Water and Sewer Rate Snapshot

Rates can change by ordinance and meter type. Use this as a reading guide, then open the city’s current rate link from the Water Services page before relying on exact charges for a live bill.

Rate item Current ordinance detail visible in city code What it means for customers Official source
Billing cycle Water and sewer rates are billed quarterly in the ordinance language. Do not compare Dearborn’s bill to a monthly city without checking service period. Water rates code
Water usage Code section lists $35.20 per MCF for water, plus capacity charge by meter equivalent factor, effective on bills rendered on or after July 1, 2025. Large usage changes can affect the usage portion and may pair with capacity charges. Section 19-28
Sewer treatment Code section lists $50.20 per MCF of water used plus a quarterly basic service charge by meter size equivalent factor. Sewer is tied to water consumption, so a water leak can raise sewer-related charges too. Section 19-29
Current rate page The City Water Services page links to current Dearborn water service rates and the 2026–2027 Water Ordinance. Use the city page for the newest adopted rate document before writing checks for estimated amounts. Water Services

Lead Line, Water Quality and CCR Checks

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Consumer Confidence Report

Dearborn’s CCR explains water quality, source water, detected contaminants, compliance and educational information.

CCR links on Water Services
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Lead service line info

Use the City’s lead service line information tools if your property may have older service-line materials.

Lead line information
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When unsure

Call 313-943-2150 for water service questions or email DearbornWater@dearborn.gov for billing and account help.

Email water billing

Local Dearborn Tips That Actually Help

For payment and account problems

  • Use DivDat for current online water payment; use eSuite only to view older records.
  • Use ACH if you want to avoid the 3% online card fee.
  • Write the account number on mailed checks.
  • Do not mail a check if the account is urgent or close to action.
  • Keep a screenshot or receipt until the next bill reflects payment.

For leaks, flooding and moving

  • Call 313-943-2306 early for a final read before closing or moving.
  • Report main breaks quickly; do not assume a neighbor already called.
  • For basement flooding, ask whether the issue is City main or private line.
  • Check WRAP before the bill becomes an emergency.
  • Use the drop box only when you can safely wait for processing.

Dearborn Administrative Center Map and Visit Plan

Use this map for in-person water bill payment at the Dearborn Administrative Center, 16901 Michigan Ave, Dearborn, MI 48126. The Treasury Division Cashier’s Counter is open Monday–Friday, 8 a.m.–4:30 p.m.

Bring

Water bill, account number, payment method, ID if needed, service address, and any final-read or service-request details.

Ask before leaving

“Is my payment posted, is any balance still due, and is my account safe from further action?”

Drop box location

The 24-hour drop box is in the parking lot across from the main doors of the Administrative Center.

City of Dearborn Water Bill FAQ

How do I pay my City of Dearborn water bill online?

Use the City’s DivDat online payment link for current online water bill payment. You can also start from the City Pay a Bill page, which links water bill payment options.

Does Dearborn charge a fee for online card payments?

Yes. The City says a 3% processing fee is charged for online credit and debit card water bill payments.

How can I avoid the Dearborn online card fee?

Use free automatic ACH debit from a bank account if you want automatic payment without the online credit/debit card processing fee.

Where can I pay a Dearborn water bill in person?

Pay at the Treasury Division Cashier’s Counter inside the Dearborn Administrative Center, 16901 Michigan Ave, Dearborn, MI 48126, Monday–Friday, 8 a.m.–4:30 p.m.

What is the Dearborn water billing phone number?

Call 313-943-2150 for water billing, payment, sewer backup, flooding and water service help during business hours.

Where do I mail a City of Dearborn water bill payment?

Mail checks to City of Dearborn, Dept. 3101, P.O. Box 30516, Lansing, MI 48909-8016. Make the check payable to City of Dearborn and write the account number on the memo line.

How do I request a final water meter read in Dearborn?

Call the Water and Sewerage Division at 313-943-2306 to request a final water meter read.

Who do I call for a Dearborn water main break after hours?

Call Police Dispatch at 313-943-2100 after hours. During business hours, call 313-943-2150.

Does Dearborn offer water bill assistance?

Residents experiencing financial hardship may qualify for Wayne Metro WRAP. Call 313-386-9727 for eligibility, required documents and application steps.

Can I still pay my Dearborn water bill through eSuite?

No. The City says eSuite can still be used to view previous water bills and account records, but online payment moved to DivDat.

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