Hillsboro Utility Bill Help Center for Water Payments, High Bills, Assistance and Leak Credits
This guide is for City of Hillsboro customers who need to pay a water/utility bill, use the Paymentus portal, call the automated phone system, visit the Civic Center, start or stop service, request bill relief, apply for a flexible payment plan, check a leak notice, or understand 2026 water, sewer, stormwater and transportation charges.
Every practical step below includes the official City link, phone number, address, payment location, assistance rule or leak-adjustment requirement directly inside the article.
Fast answer: City of Hillsboro utility customers can pay online through the Paymentus portal, pay by phone 24/7 at 503-681-6163 with account and customer number ready, pay in person at the Civic Center Utility Billing Counter, use the South Parking Lot drop box, or mail payment. If the bill is past due, call Utility Billing at 503-681-6163 before the account moves further into collection or shutoff risk.
What the bill can include: depending on where you live, a Hillsboro utility bill may include drinking water, sanitary sewer, surface water management/storm sewer, transportation utility fee, and a South Hillsboro community service fee.
Hillsboro Water Bill Quick Facts
Hillsboro Water Bill Action Board: Use the Right Official Step
Choose your situation first. Each card includes the official link or phone number where the user can complete the task.
I need to pay online
Use the official Paymentus portal. You can make a one-time payment, set up an account, use mobile payment and set recurring payments.
Open Paymentus portalI want to pay by phone
Call the 24/7 automated phone payment system at 503-681-6163. Have your account and customer number ready.
Call 503-681-6163I cannot pay on time
Ask Utility Billing about a flexible payment plan or bill relief before the account is sent to collections.
Open assistance pageI received a leak notice
Find and repair the leak quickly. Call Water Conservation at 503-615-6767 for a home water audit or leak help.
Leak informationI am moving in or out
Use the start/stop service page. New owners and renters must provide documentation before service activation.
Start / stop serviceI have a water emergency
Call 503-615-6700 during business hours, or after-hours pager 503-615-6775 and enter your phone number for a call back.
Call Water DepartmentHow to Pay a Hillsboro Utility Bill
| Payment method | Official detail | Best use | Action |
|---|---|---|---|
| Online portal | The Paymentus portal supports account setup, one-time payments, mobile payments, recurring payments and viewing/paying multiple accounts. | Best for fast payment, AutoPay-style recurring payment and receipt tracking. | Pay online |
| Phone payment | Call 503-681-6163 24/7 with your account and customer number ready. | Best if you cannot access the portal or prefer automated phone payment. | Call phone pay |
| In person | Utility Billing Counter, Hillsboro Civic Center, 1st Floor – Room C135, 150 E. Main St., Hillsboro, OR 97123. Hours: 8 AM–5 PM, Monday–Friday. | Best for account questions, start/stop service, assistance discussion or payment-plan help. | See Civic Center map |
| Drop box | Payment drop box in the South Civic Center Parking Lot at the corner of SE Washington St. and Main St. | Best for after-hours check or money order payments. | Drop box info |
| Mail with stub | City of Hillsboro Utility Billing, PO Box 3838, Portland, OR 97208-3838. | Best when using the remittance stub and the bill is not urgent. | Mailing details |
| Mail without stub | City of Hillsboro Utility Billing, 150 E. Main St., Hillsboro, OR 97123. | Best if the payment stub is missing; include account information clearly. | Verify address |
Paymentus Portal Tips for Hillsboro Utility Customers
Create an account
The City links directions for creating a Paymentus portal account. Use it if you want saved payment history, multiple accounts, recurring payments or paperless billing.
Portal directionsOne-time payment
Use the one-time payment feature if you need to pay quickly without building a full profile.
Make one-time paymentRecurring payment
Recurring payments are useful if you miss due dates often. Still check each bill because usage, sewer average, stormwater or transportation fees can change.
Set recurring paymentHillsboro Utility Assistance: Flexible Payment Plan and Bill Relief
The City says assistance programs are available for qualifying customers. Start by emailing Utility Billing, calling 503-681-6163, or visiting the Civic Center if you are behind on payment.
Ask about a flexible payment plan
You may qualify if you cannot pay a current bill on time, need flexibility on a past-due balance, have not defaulted on a prior plan within 12 months, and the account is not sent to debt collection.
Payment plan detailsCheck bill relief
Bill relief may be available if you receive government assistance or meet income qualifications by household size.
Bill relief pageVerify eligibility with a partner
City partners listed include Community Action, Centro Cultural and Salvation Army.
Partner instructionsUse translation support
The City says staff speak English and Spanish and can assist in more than 240 additional languages through a translation service.
Call 503-681-6163| Bill relief item | Official detail | Practical step |
|---|---|---|
| Household size 1–4 | $300 assistance in a 12-month period. | Verify through a listed partner and wait for Utility Billing confirmation. |
| Household size 5–8 | $400 assistance in a 12-month period. | Prepare proof of eligibility or income documents. |
| Household size 9+ | $500 assistance in a 12-month period. | Ask whether assistance applies to current, past-due, or both bills. |
| Government assistance route | SNAP, WIC, TANF, Oregon Health Plan, Free/Reduced Lunch, Energy Assistance, Public Housing, Section 8 or Project Based Voucher Program are listed. | Bring or upload proof of program enrollment. |
| Income route | Past-due customers at or below 60% Oregon Median Income for the past 30 days may qualify. | Example 2026 limits: 1 person $38,385 annual; 4 people $73,817 annual. |
High Hillsboro Water Bill, Leak Notice or Leak Adjustment
Hillsboro sends courtesy leak notifications based on monthly readings from Neptune Automatic Meter Reading meters. AMR meters help with billing, but they do not provide real-time daily usage alerts.
If you received a leak postcard
If the leak was already fixed, the City says you can disregard the notice. If not, check fixtures and the service line quickly.
Leak notice pageRequest a home water audit
Call the Water Conservation team at 503-615-6767 for home water audits, leak notifications, conservation tips and rebates.
Call 503-615-6767Owner responsibility
The City says the property owner is responsible for water pipes from the meter to the house.
Read responsibility note| Leak-adjustment rule | Official detail | What to do |
|---|---|---|
| Water-use history | Customer must have at least one year of water use history at the residence. | New customers should call before assuming eligibility. |
| Repair timing | Leak must be repaired within 30 days of discovery. | Repair immediately and keep proof. |
| Form deadline | Credit for Leak Adjustment form and proof of repair must be submitted within 60 days of making the repair. | Do not wait for the next bill if the repair is finished. |
| Account status | Utility account must be current unless prior arrangements were made. Customer must continue paying charges other than the water-use portion. | Ask for payment plan if you cannot pay all non-consumption charges. |
| Frequency limit | Customer must not have received a leak adjustment within the past 18 months from credit issue date. | Ask Utility Billing whether a prior credit blocks eligibility. |
Leak-adjustment call script
Start or Stop Hillsboro Utility Service
| Task | Official requirement | Practical move | Official action |
|---|---|---|---|
| Activate service | An activation fee and documentation of new ownership or new renter status are required before utility service starts. | Gather documents before submitting the form. | Activate service |
| New owner documents | Any document showing buyer name, seller name, closing/estimated closing date and service address. | Use closing paperwork or settlement document that clearly shows the service address. | Owner requirements |
| New renter documents | First page of lease showing renter, owner/property manager, service address, residency dates, and last page with all signatures. | Upload both lease pages if the lease is long. | Renter requirements |
| Send documents | Email UB@Hillsboro-Oregon.gov, fax 503-681-6213, or drop off at the Civic Center Utility Billing office. | Include service address and requested start date in the message. | Email Utility Billing |
| Rental properties | Start/Stop page includes an Interim Billing Agreement / Service Authorization Agreement for rental properties. | Landlords should review this before tenant move-in/out transitions. | Start/stop service page |
2026 Hillsboro Utility Bill and Water Rate Details
Hillsboro’s 2026 typical residential monthly utility bill example totals $147.59 for a household using about 6,000 gallons of water per month. The drinking-water portion is only one part of the utility bill.
| 2026 typical bill item | Official example amount | What it means | Official source |
|---|---|---|---|
| Drinking water | $56.22 | Set by the Hillsboro Utilities Commission; based on meter size and usage pattern. | Water rate info |
| Sanitary sewer | $62.31 | Includes City of Hillsboro and Clean Water Services components. | Rate adjustments |
| Surface water management | $18.46 | Stormwater/surface water system charges include City and Clean Water Services components. | Stormwater rates |
| Transportation Utility Fee | $10.60 | Set by Hillsboro City Council and billed on the utility bill. | TUF note |
| Total typical bill | $147.59 | Example for a typical residential household in 2026. | Typical bill chart |
Water-only examples
The 2026 drinking-water portion is about $56.22 for a typical 6,000-gallon residential customer and about $37.90 for a low-use 2,250-gallon customer.
Water rate examplesCCF billing unit
Water use is measured in CCF. One CCF equals about 748 gallons.
Utility billing pageResidential tiers
Residential water use charges use four pricing tiers, with higher tiers costing more to encourage conservation and cover infrastructure needs.
Rate structureSewer and Stormwater Charges on a Hillsboro Utility Bill
Sanitary sewer average use
Hillsboro calculates the sewer average-use fee from a customer’s average water use from November through April, then recalculates it every July and August for the next billing year.
Average-use explanationSurface Water Management
Surface Water Management funds stormwater system operation, maintenance, erosion control, facility programs and environmental permit requirements.
SWM ratesClean Water Services
Some sewer and surface-water rates are set by Clean Water Services and billed by Hillsboro on its behalf.
Who sets ratesTransportation Utility Fee and Lower-Bill Options
TUF on the utility bill
Hillsboro’s typical 2026 residential utility bill example includes a $10.60 Transportation Utility Fee.
Rate adjustment pagePossible TUF discount
The Utility Assistance page says if no one in your household owns a vehicle or you have an annual TriMet pass, you may be eligible for a Transportation Utility Fee discount.
Assistance pageOther savings
Check the City’s community resources for reduced garbage rates, energy/rent assistance, food pantries, weatherization, and Bridge from HiLight.
Community resourcesHillsboro Water Emergency and Utility Contacts
| Issue | Official contact | Use this when | Action |
|---|---|---|---|
| Utility bill, start/stop, assistance, leak adjustment, fee info | 503-681-6163 | Payment, account, service activation, payment plan, bill relief or leak-credit questions. | Call Utility Billing |
| Water Department business-hours emergency | 503-615-6700 | Water system issue, water pressure, water rates, public water department help. | Call 503-615-6700 |
| After-hours emergency pager | 503-615-6775 | After-hours water emergency. Enter your phone number, including area code, for a callback. | Call pager |
| Home water audits, leak notifications, conservation, rebates | 503-615-6767 | High bill, suspected leak, conservation help or rebate questions. | Call Water Conservation |
| Backflow prevention | 503-615-6733 | Backflow testing or prevention questions. | Call Backflow |
Hillsboro Civic Center Map and Visit Plan
Use this for the Hillsboro Civic Center at 150 E. Main Street, Hillsboro, OR 97123. The Utility Billing Counter is on the first floor in Room C135, and the drop box is in the South Civic Center Parking Lot near SE Washington Street and Main Street.
Bring
Utility bill, account and customer number, payment method, lease/closing document if starting service, leak repair proof if requesting adjustment, and any past-due notice.
Ask before leaving
“Is my payment posted, is my account safe from collection or shutoff action, and do I qualify for a payment plan, bill relief or leak adjustment?”
Use the right floor
Utility Billing is on the first floor. Water Department staff for rates, conservation and audits are listed on the third floor or separate water facilities depending on the service.
Official Hillsboro Utility Links
Hillsboro Water Bill FAQ
How do I pay my Hillsboro, Oregon water bill online?
Use the official Paymentus portal linked from the City of Hillsboro payment options page. You can make a one-time payment or create a portal account for recurring payments and account management.
What is the Hillsboro utility billing phone number?
Call Utility Billing at 503-681-6163 for bill payment, phone payment, start/stop service, utility bill assistance, leak adjustment and fee information.
Can I pay my Hillsboro utility bill by phone?
Yes. Call 503-681-6163 through the 24/7 automated phone payment system and have your account and customer number ready.
Where is the Hillsboro Utility Billing office?
The Utility Billing Counter is at Hillsboro Civic Center, 1st Floor, Room C135, 150 E. Main Street, Hillsboro, OR 97123. Hours are 8 AM to 5 PM, Monday through Friday, excluding weekends and holidays.
Where do I mail a Hillsboro utility payment?
If you have the payment stub, mail to City of Hillsboro Utility Billing, PO Box 3838, Portland, OR 97208-3838. If you do not have the stub, mail to City of Hillsboro Utility Billing, 150 E. Main St., Hillsboro, OR 97123.
Does Hillsboro offer water bill assistance?
Yes. Hillsboro offers flexible payment plans and bill relief for qualifying customers. Call 503-681-6163, email Utility Billing, or visit the Civic Center to discuss available options.
How much bill relief can Hillsboro utility customers receive?
The City lists bill relief amounts of $300 for households of 1 to 4, $400 for households of 5 to 8, and $500 for households of 9 or more in a 12-month period, subject to eligibility verification.
Can I get a Hillsboro leak adjustment?
Possibly. The City may consider an adjustment to the water-use portion of the bill if eligibility rules are met, including one year of water-use history, repair within 30 days of discovery, no recent adjustment within 18 months, and submission of the form with proof within 60 days of repair.
What is included in a Hillsboro utility bill?
Depending on the property, the bill may include drinking water, sanitary sewer, surface water management or storm sewer, Transportation Utility Fee, and a Community Service Fee for South Hillsboro customers.
Who do I call for a Hillsboro water emergency?
For business-hours water emergencies, call 503-615-6700. For after-hours emergencies, call 503-615-6775 and enter your phone number, including area code, for a callback.