SPRWS Water Bill Help Center for Paymentus, Rice Street Service, WaterWorks and Leak Checks
This guide helps St. Paul and SPRWS-area customers pay a water bill, register for the Paymentus portal, use AutoPay, understand the 15-day due date, avoid late fees, request a payment arrangement, or investigate a high water-use bill.
Every step includes the official link, phone number, office address, payment rule or local next action so users can finish the task without reading a long generic article.
Fast answer: St. Paul water customers pay through the official SPRWS Paymentus portal, by phone at 651-266-6350, in person at 1900 Rice Street, by mail, by 24-hour drop box, by AutoPay, or at select retail stores. Online setup requires the customer number and account number from the bill.
Important timing: the SPRWS bill due date is 15 days after the billing date. If you cannot pay the full bill, call 651-266-6350 before the account worsens and ask for a credit/payment arrangement or assistance connection.
St. Paul Water Bill: 10 Quick Attributes With Answers
SPRWS Action Board: Use the Right Official Step
Choose the card that matches the customer’s situation. Each one points to the official payment portal, customer-service number, assistance page or service-transfer page.
I need to pay online
Use the official SPRWS Paymentus portal. You need the account number and customer number from the bill.
Open PaymentusI do not know my numbers
Call customer service. SPRWS says the customer and account numbers are on the bill or available by contacting customer service.
Call 651-266-6350I want fee-free AutoPay
Use checking or savings AutoPay for fee-free automatic payments withdrawn on the due date.
Set up AutoPayI cannot pay the full bill
Call before the bill escalates. Ask for a credit arrangement and assistance options.
Water bill helpI am moving
Call SPRWS and press 0 so they can prepare a final bill and update responsible parties.
Transfer water serviceMy usage jumped
Check the meter, compare current usage with last year usage, and look for leaks before assuming the bill is wrong.
Leak resourcesHow to Register and Pay Online in the SPRWS Portal
Open the official portal
Use the SPRWS Customer Portal hosted by Paymentus. The page supports one-time payment and registration.
Open portalHave the bill in front of you
Find the account number and customer number. Both are needed to set up online payment or payment arrangements.
Understand billRegister for extra tools
Registration gives access to flexible payment options, AutoPay, payment reminders, usage history, paperless billing and transaction history.
Register nowPick the lowest-fee method
Checking or savings payments can be fee-free. Card and digital wallet payments have a $3.95 charge per transaction and per $500 block increment.
Payment optionsSPRWS Payment Options: Online, Phone, Office, Mail, Drop Box and Retail
| Payment option | Official detail | Best for | Action |
|---|---|---|---|
| Online portal | Paymentus SPRWS portal; one-time payment or registration. | Fast payment, AutoPay, reminders, usage and transaction history. | Pay online |
| Phone | Call 651-266-6350 and use the automated system or speak to customer service. | Customers who need help and payment in one place. | Call 651-266-6350 |
| In person | 1900 Rice St., Saint Paul, MN 55113. In-person hours: 8:00 a.m.–4:30 p.m., Monday–Friday. | Cash, check, account help, restoration, billing questions. | See map |
| Send bill stub and payment to Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810. | Non-urgent check or money-order payment. | Confirm mail address | |
| Drop boxes | 24-hour drop boxes are in the visitor parking area and outside the main entrance at 1900 Rice Street. | After-hours check or money-order drop-off. | Use Rice Street map |
| Retail cash pay | Select retailers such as Walmart, CVS and Walgreens. Walmart requires account and customer numbers. | Customers who want a nearby retail cash option. | See portal store list |
AutoPay and Monthly Manager: Two Ways to Stop Missing Due Dates
AutoPay direct
AutoPay withdraws payment on the due date from checking/savings, debit/credit card or digital wallet.
Set up AutoPayFee-free option
Use checking or savings AutoPay to avoid card/digital wallet transaction fees.
AutoPay infoMonthly Manager
Quarterly customers can use Monthly Manager for a fixed monthly payment based on the previous 12 months of average water use.
Monthly Manager detailsLate Bill, Payment Arrangement and Tax Certification Risk
SPRWS gives a clear next step for customers who cannot pay the entire bill: call customer service before the account escalates.
Call first
If you cannot pay all or part of the bill, call 651-266-6350 and request a credit arrangement.
Call customer serviceAvoid certification
SPRWS says a credit arrangement can help avoid water bill certification to property taxes.
Billing FAQKnow the extra cost
Certification to property taxes can include a $15 certification fee and a percentage-based certification interest charge.
Official FAQPast-due call script
St. Paul Water Bill Assistance: WaterWorks, 2-1-1 and Local Partners
Start with SPRWS
SPRWS says a confidential customer service call can match you with payment options or partners that may have funding.
Call 651-266-6350WaterWorks
WaterWorks helps low-income customers with water and sewer costs and is administered with Community Action Partnership of Ramsey and Washington Counties.
Visit CAPRWWaterWorks phone
SPRWS lists Community Action Partnership phone number 651-645-6470 for WaterWorks support.
Call 651-645-6470| Assistance path | What it helps with | Contact | Official action |
|---|---|---|---|
| SPRWS customer service | Payment plan, payment options and assistance partner connection. | 651-266-6350 | Assistance page |
| WaterWorks / CAPRW | Low-income water and sewer cost assistance. | 651-645-6470 | CAPRW |
| United Way 2-1-1 | Free confidential help finding utility-bill resources in Minnesota. | 211 | 211 United Way |
| HouseCalls | Ramsey County utility-bill assistance support. | 651-266-1290 | HouseCalls |
| Neighborhood House | Emergency financial support may be available with basic-needs programs. | 651-789-3602 | Neighborhood House |
2026 SPRWS Rates and Fees: What the St. Paul Water Bill Can Include
SPRWS says water charges as of January 1, 2026 include a service base fee, water-usage charge, water main replacement surcharge and, for Saint Paul residents only, a right-of-way recovery fee. Bills may also include non-water charges such as sewer charges or municipal fees.
| Charge or fee | Official 2026 detail | Why it matters | Official link |
|---|---|---|---|
| Under 1″ or 1″ single-family base fee | $26.91 per quarter for Saint Paul, Falcon Heights, Lauderdale, Maplewood, Mendota Heights and West Saint Paul. | Appears even before usage charges. | Rates page |
| Water usage | One billing unit = 748 gallons. Winter rate: $4.95 per unit. Summer rate: $5.11 per unit for Saint Paul-area retail communities. | Season and usage both affect the water portion. | Usage rates |
| Water main replacement surcharge | $0.30 per billing unit for Saint Paul, Falcon Heights, Lauderdale, Maplewood, Mendota Heights and West Saint Paul. | Funds water main replacement. | Surcharge info |
| Saint Paul right-of-way recovery fee | For under 1″ or 1″ single-family: $4.50 per quarter. | Saint Paul-only fee collected to reimburse city right-of-way costs from buried water infrastructure. | ROW fee |
| Minnesota Safe Drinking Water Fee | $3.81 per quarter or $1.27 per month. | State drinking-water oversight fee collected by community water suppliers. | Fee details |
| Late fee | 5% of total current charges, applied within 30 days of bill date. | Call quickly if payment cannot be made. | Billing fees |
| Returned check / insufficient funds | $30 per instance. | Use a confirmed payment method if account is urgent. | Fee list |
| Water shutoff / turn-on fee | $50. | Can apply for code violation, non-payment, request, construction, seasonal shutoff or emergency. | Turn-on fee |
St. Paul Water-Only Bill Calculator
Use this quick planner for a Saint Paul under-1″ or 1″ single-family-style quarterly water estimate. It does not include sewer, city-specific non-water charges, late fees, returned-payment fees, or account-specific adjustments.
Official SPRWS examples show 18 units as typical quarterly residential single-family usage. Your full bill may be higher because sewer and other local charges can also appear.
High St. Paul Water Bill? Check Usage, Meter and Leaks First
Compare usage
Your bill shows current usage and last-year usage for the same period. A sudden jump usually means usage, leak or meter-read issue needs review.
Understand billCheck common leaks
- Running toilet.
- Faucet or shower drip.
- Water softener cycle problem.
- Humidifier, ice maker or outdoor hose leak.
Read the meter
SPRWS says the meter is typically inside the house, about one foot off the basement floor. Read the numbers left to right like an odometer.
Meter-reading instructionsHigh-bill call script
Moving? Transfer Water Service or Prepare a Final Bill
| Move situation | What SPRWS asks for | Practical step | Official action |
|---|---|---|---|
| Owner selling / closing | Water meter reading taken on the day of closing, forwarding address of previous owner, new owner name and phone number. | Take the reading the same day and call SPRWS. | Transfer service |
| Tenant moving out | Meter reading on last day of occupancy, forwarding address and name of the new tenant. | Do not wait until after keys are turned in if meter access will be lost. | Call 651-266-6350 |
| Tenant moving in | Name and address of former tenant, plus property owner name, address and phone number. | Confirm whether the landlord or tenant is responsible before the first bill. | Moving page |
| Need final bill | Call customer service and press 0 to speak with a representative. | Have the meter reading, final date and forwarding contact ready. | Call and press 0 |
Where Is the SPRWS Water Meter?
Usually inside
SPRWS says the meter is inside the house, often about one foot off the basement floor.
Common locations
It may be in a basement, crawl space, pit in the floor or utility room, usually near where water enters from the street side.
How to read it
Read the numbers left to right like a car odometer. Use all nine numbers if SPRWS requests a reading.
Official meter guidanceLead Service Line, Water Quality and Conservation Resources
Lead Free SPRWS
SPRWS is working on a 10-year plan to replace lead service lines in its service area at no cost to property owners.
Lead Free SPRWSWater quality
Use the SPRWS water-quality resources for reports, monthly analysis and information about treatment.
About your waterConservation and leaks
SPRWS customer resources include leak information and water conservation tips that can help lower future usage.
Customer resourcesProtect Yourself from Fake Utility Calls and Payment Scams
Use official paths
Pay through the SPRWS Paymentus portal, by phone at 651-266-6350, in person at 1900 Rice Street, mail, drop box or verified retail options.
Official billing pageDo not trust pressure calls
If someone demands immediate payment by gift card, app transfer or unknown link, stop and call SPRWS directly.
Verify with SPRWSVerify before paying
Use your bill, account number, customer number and official contact page before sharing payment details.
Fraud prevention linkSPRWS Rice Street Office Map and Visit Plan
Use 1900 Rice Street for in-person payments, cash payment, check/money-order drop boxes, customer service, billing questions, service restoration and account help.
Bring
Bill, customer number, account number, ID, payment method, assistance documents, move/final-reading details or payment confirmation.
Ask before leaving
“Is my account current now, and will any late fee, shutoff/turn-on fee, returned-payment fee or tax-certification issue still apply?”
Drop-box reminder
Drop boxes are available 24 hours in the visitor parking area and outside the main entrance. Use check or money order, not cash.
Official St. Paul / SPRWS Water Bill Links
St. Paul Water Bill FAQ
How do I pay my St. Paul water bill online?
Use the official SPRWS Paymentus portal. You need the customer number and account number from your bill, or you can call customer service at 651-266-6350 if you cannot find them.
What is the SPRWS customer service phone number?
Call 651-266-6350. Phone customer service hours are 7:30 a.m. to 4:30 p.m., Monday through Friday. The automated phone system can also support account information and card payments.
Where is the St. Paul water bill office?
Saint Paul Regional Water Services is at 1900 Rice Street, Saint Paul, MN 55113. In-person hours are 8:00 a.m. to 4:30 p.m., Monday through Friday.
When is my SPRWS water bill due?
The due date shown on the bill is 15 days after the billing date.
What numbers do I need to pay online?
You need your account number and customer number. Both appear on the bill and are used for online payments and payment arrangements.
Does SPRWS charge a fee for card payments?
Yes. Credit/debit card and digital wallet payments have a $3.95 charge per transaction and a $3.95 fee per each additional $500 block increment. Checking or savings AutoPay can be fee-free.
Can I pay my SPRWS bill with cash?
Yes. Cash payments at 1900 Rice Street are fee-free. Cash payments at third-party retailers have fees: $2 at Walmart or $2.95 at other retailers such as CVS and Walgreens.
What should I do if I cannot pay the full SPRWS bill?
Call 651-266-6350 and ask for a credit arrangement or assistance options. SPRWS says this can help avoid certification of the water bill to property taxes.
How much is the SPRWS late fee?
The late fee is 5% of total current charges and is applied within 30 days of the bill date. A returned check or insufficient funds fee is $30 per instance, and a water shutoff/turn-on fee is $50.
How do I transfer water service when moving?
Call SPRWS customer service at 651-266-6350 and press 0. Owners should have the closing-day meter reading, forwarding address and new owner contact. Tenants should have the move-out or move-in meter reading and landlord/property-owner details.