Columbia County Water Utility Help Center for Payments, Late Fees & High Bills
This guide is for Grovetown, Evans, Martinez and Columbia County customers who need to pay a water or stormwater bill, avoid a late fee, restore interrupted service, start service, schedule disconnect, set up bank draft, or understand a high bill.
Every action below includes the official Columbia County link, phone number, fee note or office detail beside the step, so you can finish the task without using a risky third-party payment site.
Fast answer: Pay Columbia County GA Water Utility online through the official Silverblaze/Columbia County Water account portal, by phone at 844-441-8021, by mail to Columbia County Water Utility, P.O. Box 960, Grovetown, GA 30813, in person at 2140 William Few Parkway, Grovetown, GA, by bank draft, or through official drop boxes. Online payments have a $2.50 convenience charge. Payments after 11pm may not process until the following business day.
Columbia County GA Water Bill Quick Facts
Columbia County Water Bill Action Board
Start with your exact situation. Each card has the official link or phone number you need.
I need to pay right now
Use the official Quick Pay portal. Have your water account number available before starting.
Open Quick PayI am using the new portal first time
Existing customers moved to Silverblaze should use the county’s first-time access instructions and verify linked accounts after login.
Silverblaze instructionsMy service was interrupted
Call 706-863-6928 during normal business hours before processing online payment to assure restoration of service.
Call Water UtilityI want phone payment
Call 844-441-8021. Phone payments require your Water Account Number.
Call phone paymentI need new service
Call 706-863-6928, Monday–Friday, 8am–5pm. At least 24-hour notice is needed for normal setup.
New service detailsI had a leak or high bill
There is a one-time adjustment procedure for one high water bill caused by a leak. Call 706-863-6928 for details.
Ask leak adjustment10 Columbia County GA Water Bill Attributes Users Need to Know
| Attribute | Answer | Official action |
|---|---|---|
| Official online portal | Use Columbia County Water Utility’s Silverblaze account portal or Quick Pay page. | Quick Pay |
| Convenience charge | The county lists a $2.50 convenience charge for online Water & Stormwater bill payments. | Billing notices |
| Late-night payment timing | If a payment is initiated after 11pm, it may not process until the following business day. | Payment timing |
| Interrupted service rule | If service was interrupted, call Water Utility at 706-863-6928 during business hours before processing online payment. | Call office |
| Delinquent fee | Customers paying online after service interruption must pay the total balance due plus an additional $60 delinquent fee. | Official notice |
| Cycle 1 due date | Cycle 1 bills are due by the 15th. Balances not paid by the 15th get a 10% late fee. | FAQ due date |
| Cycle 2 due date | Cycle 2 bills are due by the 1st. Balances not paid by the 1st get a 10% late fee. | FAQ due date |
| Bank draft | Bank draft is available from checking or savings. Cycle 1 drafts on the 15th; Cycle 2 drafts on the 1st. | Bank draft details |
| Leak adjustment | The FAQ says there are procedures for a one-time adjustment to one high water bill resulting from a leak. | Call for details |
| Official payment safety | The Water Utility Services page warns that Columbia County is not affiliated with third-party bill-pay businesses or websites. | Read warning |
How to Pay a Columbia County Water Bill Online
Use the official county portal
Open Quick Pay or login at the Columbia County Water Utility portal. Quick Pay does not require registration.
Use Quick PayHave account number ready
Quick Pay asks for your account number and last name to locate the recent bill.
Find my billKnow the $2.50 online fee
The county lists a $2.50 convenience charge applied to online Water & Stormwater bill payments.
Fee noticeAvoid after-11pm risk
If you pay after 11pm, the payment may not be processed until the following business day.
Posting warningAll Official Columbia County Water Payment Methods
| Method | Official detail | Best for | Action |
|---|---|---|---|
| Online Quick Pay | Credit card, debit card or eCheck; no registration required; account number needed. | Fast payment when service is not interrupted. | Quick Pay |
| Account login | View and pay bills, review transaction/payment history, analyze/download usage and add multiple accounts. | Customers who want history, usage tools and saved account access. | Login / Sign up |
| Phone | Call 844-441-8021. Phone payments require the Water Account Number. | Customers who cannot use the portal. | Call 844-441-8021 |
| Mail to Columbia County Water Utility, P.O. Box 960, Grovetown, GA 30813. | Non-urgent payments only. | Mailing details | |
| In person | Pay at 2140 William Few Parkway, Grovetown, GA. Accepted methods: cash, check, MasterCard, Visa, American Express, money order. | Receipt, cash, direct office help, account question. | See map |
| Bank draft | Complete bank draft application with voided check. Cycle 1 drafts on 15th; Cycle 2 drafts on 1st. | Automatic payment from checking or savings. | Bank draft info |
| After-hours drop box | Drive-through lane at 2140 William Few Parkway, Building A, and drop box at 4325 Evans-to-Locks Road by the flagpole. | After-hours check or money order payment. | Drop-box rules |
Late Fee, Interrupted Service and Restoration Rules
10% late fee
Cycle 1 bills unpaid by the 15th and Cycle 2 bills unpaid by the 1st receive a 10% late fee.
Due-date FAQInterrupted service? Call first
If service was interrupted, call 706-863-6928 during business hours before online payment to assure restoration.
Call 706-863-6928$60 delinquent fee
Customers paying online after service interruption must pay total balance due plus an additional $60 delinquent fee.
Official noticeUse this restoration call script
Cycle 1 vs Cycle 2: Due Dates, Bills and Bank Drafts
| Cycle | Bill mailing timing | Due date | Late fee | Bank draft timing |
|---|---|---|---|---|
| Cycle 1 | Mailed on the last working day of each month. | Due by the 15th of each month. | 10% added to balances not paid by the 15th. | Drafted on the 15th. |
| Cycle 2 | Mailed no later than the 15th of each month. | Due by the 1st of each month. | 10% added to balances not paid by the 1st. | Drafted on the 1st. |
Current Water and Sewer Rate Details
The county’s linked rate PDF is labeled effective July 1, 2023. Always use the official PDF for final verification before quoting a customer-specific bill.
| Charge type | Official rate detail | What it means for your bill |
|---|---|---|
| Residential water base | $12.31 base charge. | This part applies before usage tiers. |
| Residential water usage | <10,000 gallons: $2.42 per 1,000; ≥10,000: $3.36; ≥20,000: $4.89; ≥40,000: $6.64. | Higher water use can move usage into higher tiers. |
| Residential sewer | $15.67 base charge plus $2.74 per 1,000 gallons. | Sewer may not mirror the current month exactly because of levelized winter billing. |
| Commercial water | Base charge varies by service size; listed usage rate is $2.44 per 1,000 gallons. | Meter/service size matters for commercial accounts. |
| Commercial sewer | Base charge varies by service size; listed usage rate is $2.78 per 1,000 gallons. | Large meters have higher base charges. |
Quick Residential Bill Estimator
This simple tool uses the published residential water tiers and sewer rate from the county PDF. It is not a replacement for the official bill because taxes, stormwater, fees, previous balance, late charges and account-specific adjustments may apply.
Residential water base default: $12.31. Residential sewer base default: $15.67. The tool applies the rate tier to all water gallons based on the total usage range shown in the county PDF.
High Columbia County Water Bill or Leak: What to Check
Inside the home
- Running toilet or flapper leak.
- Dripping faucet, tub or shower valve.
- Water heater leak.
- Softener, ice maker or appliance line leak.
Outside the home
- Irrigation schedule changed.
- Hose bib leak.
- Wet area between meter and house.
- Watering during restricted outdoor-use hours.
Billing checks
- Cycle due date and 10% late fee.
- Same-day service setup fee on first bill.
- Sewer levelized winter billing.
- Stormwater or previous balance line.
High-bill call script
Start New Service or Schedule Disconnect
Normal new service
At least 24-hour notice is needed. A $50 setup fee is added to the first bill.
New service detailsSame-day new service
If same-day service is required, a $40 same-day fee is added on top of the $50 setup fee.
Call 706-863-6928Schedule disconnect
At least 24-hour notice is needed. Call 706-863-6928, Monday–Friday, 8am–5pm.
Disconnect detailsAfter-Hours Payments, Drop Boxes and Emergencies
Drop box: Grovetown
Available in the drive-through lane at 2140 William Few Parkway, Building A, Grovetown, GA 30813.
See office mapDrop box: Evans
Available at 4325 Evans-to-Locks Road, Evans, GA 30809, by the flagpole.
Open Evans mapAfter-hours emergency
Call the Water Treatment Plant at 706-860-2587. The FAQ says Water Utility has personnel on duty 24/7.
Call emergency lineLocal Water Quality Notes That Help Explain Service Calls
Water sources
The county FAQ says drinking water is withdrawn from the Savannah River or the Thurmond Lake Reservoir at Clarks Hill.
Water quality FAQVery soft water
Columbia County describes its water as very soft, with hardness less than 25 mg/L as calcium carbonate.
Hardness FAQDiscolored water
If water is discolored, the FAQ says you can call 706-863-6928 and water mains in your area will be flushed.
Call Water OfficeColumbia County Water Utility Office Map and Visit Plan
Use this map for the Water Utility Administration-Business Office at 2140 William Few Parkway, Grovetown, GA 30813. Bring your bill, account number, service address, photo ID if changing service, and payment method.
For payment
Accepted in-person methods include cash, check, MasterCard, Visa, American Express and money order.
For account help
Ask for current balance, cycle, due date, late fee status, service interruption status and restoration requirement.
For new service
Call ahead. Normal new service needs at least 24-hour notice; same-day service costs more.
Official Columbia County Water Utility Links
Columbia County GA Water Bill FAQ
How do I pay my Columbia County GA water bill online?
Use the official Columbia County Water Utility Quick Pay portal or account login. Quick Pay lets you pay by credit card, debit card or eCheck without registration, but you need your account number.
What is the online convenience fee?
The county lists a $2.50 convenience charge for Water & Stormwater bill payments made online.
What happens if I pay after 11pm?
The county says payments initiated after 11pm may not be processed until the following business day.
What phone number do I call to pay by phone?
Call 844-441-8021 to pay by phone. You need your Water Account Number. If you do not have it, call the main line at 706-863-6928.
What is the Columbia County Water Utility main phone number?
The main Water Utility customer-service line is 706-863-6928. The after-hours emergency number is 706-860-2587.
Where is Columbia County Water Utility located?
The Water Utility Administration-Business Office is at 2140 William Few Parkway, Building A, Grovetown, GA 30813.
When is my Columbia County water bill due?
Cycle 1 payments are due by the 15th of each month and unpaid balances receive a 10% late fee after the 15th. Cycle 2 bills are due by the 1st and unpaid balances receive a 10% late fee after the 1st.
What should I do if my service was interrupted?
Call the Water Utility Office at 706-863-6928 during normal business hours before processing an online payment. Customers paying online after interruption must pay the total balance due plus an additional $60 delinquent fee.
Can I get a leak adjustment?
The county FAQ says there are procedures for a one-time adjustment to one high water bill resulting from a leak. Call 706-863-6928 for details.
How much does new water service setup cost?
Normal new water service setup is $50 added to the first bill, with at least 24-hour notice. Same-day service adds a $40 same-day fee, making the total setup cost $90.