Kalamazoo Water & Sewer Bill Help for Payments, Extensions, Service Transfers and Past-Due Accounts
Use this guide if you need to pay a City of Kalamazoo water and sewer bill, search your BS&A utility account, pay by phone, use the City Hall drop box, avoid processor fees, request a two-week extension, transfer service into your name, or understand what happens when an unpaid balance moves toward shutoff or tax lien status.
Kalamazoo utility bills are different from many city water bills because the account can become a property lien in Michigan. This page gives the official action path first, then explains fees, deadlines, rates, help programs and emergency contacts.
Fast answer: Kalamazoo water and sewer customers can pay online through the official BS&A Online Utility Payments portal, pay by phone at 866-273-5523, option 1, mail a check or money order to City of Kalamazoo Treasurer, 241 W South Street, Kalamazoo, MI 49007, pay in person at the City Treasurer’s Office inside City Hall, or use the secure City Hall drop box to the right of the South Street entrance.
Fee and safety warning: the payment processor charges 2.8% for credit/debit payments, with a $1.50 minimum, and $0.85 for electronic checks. Kalamazoo says it will never request bank, credit card or sensitive financial details through unsolicited calls, texts or emails. If unsure, call 311 or 269-337-8000 before paying.
Kalamazoo Water Bill Quick Facts
Kalamazoo Water Bill Action Board: Click the Right Official Step
Use this if you want the fastest official route. Each action includes the correct city link, payment phone number, address or local rule next to the task.
I need to pay online
Use Kalamazoo’s official payment page, then open the BS&A Online Utility Payments portal.
Open official pay pageI need to search my account
In BS&A, search by account number, name, address or parcel number, then review account details before making payment.
Open BS&A utility payI want to pay by phone
Call 866-273-5523 and press option 1 for utility payment. Have the unique ID number from the top of your bill ready.
Call phone paymentI need a short extension
A current bill may receive a two-week extension if all previous bills are paid. Limited to two extensions per calendar year.
Request extensionI am moving in or taking responsibility
Use the Utility Service Application or visit the Stockbridge Offices. Valid driver’s license or Michigan ID is required.
Transfer serviceI have water or sewer emergency
For emergency water or sewer service, call 269-337-8148. For water quality or routine service help, call 311.
Call emergency lineHow to Pay a Kalamazoo Water and Sewer Bill Online
Kalamazoo uses BS&A Online for utility bill payments. The payment checkout screen may look different from the BS&A account-search screen, so verify the account, name, address and amount before submitting.
Start at the City payment page
Use the official Kalamazoo “Pay a Water and Sewer Bill” page so you do not land on the wrong third-party page.
Official city pageSearch your BS&A utility account
Search by account number, name, address or parcel number. BS&A shows account information, bill breakdown and total amount owed.
Search utility accountEnter the amount and choose Make Payment
Type the amount you want to pay under the bill information. If you are past due, call 311 first to confirm the current payoff amount.
Past-due rulesReview checkout carefully
The checkout page displays account, name, address and amount. Save confirmation after submission and keep a screenshot if the bill is close to due date.
Check payment feesPhone, Mail, City Hall and Drop Box Payment Options
| Payment route | Official detail | Best for | Important warning |
|---|---|---|---|
| Phone payment | Call 866-273-5523 and press option 1 for utility payment. | Paying by phone with card or electronic check. | You need the unique ID number near bill date/account number. |
| City of Kalamazoo Treasurer, 241 W South Street, Kalamazoo, MI 49007. | Routine check or money-order payments. | Do not mail cash. Do not mail if shutoff or lien timing is close. | |
| In person | City Treasurer’s Office at City Hall, first floor, north end of building. | Receipt, account questions, payment confirmation. | Card/eCheck processor fees still apply in person. |
| Drop box | Secure drop box to the right of the South Street entrance when facing City Hall. | After-hours check or money-order drop-off. | Do not leave cash. Drop box is checked and payments are applied daily. |
| Billing help | Call 311 or 269-337-8000; email utilities@kalamazoocity.org. | Questions, extension, service, lien risk, payoff amount. | Call before paying an old or delinquent balance. |
Kalamazoo Payment Fees and Free ACH Option
Credit / debit card
The processor charges 2.8% with a $1.50 minimum for credit/debit card payments.
Review city payment feesElectronic check
The processor charges $0.85 for electronic check payments made online, by phone or in person.
Pay through BS&AFree ACH
Kalamazoo offers a free automatic ACH payment option. Complete the enrollment form and return it with a voided check or account statement.
ACH enrollment sectionRequest a Kalamazoo Utility Bill Extension
If you cannot pay the current bill by the due date, Kalamazoo may allow a short extension. Use this before the account moves deeper into the past-due timeline.
Check eligibility
The extension adds two weeks to the current due date. All previous bills must be paid in full.
Extension rulesUpload ID or visit Stockbridge
You need a copy of your driver’s license or state ID. You can request online or visit the Stockbridge Offices at 415 E Stockbridge Ave.
Request extension formExpect follow-up
The City says a team member will follow up within 72 hours with extension request details.
Email utilities officeExtension call script
Past-Due Kalamazoo Water Bill: Shutoff, $60 Fee and Lien Timeline
Kalamazoo’s utility bills can become more serious than a normal late bill. In Michigan, unpaid water and sewer charges automatically become a lien against the property once service is provided.
| Timing | What happens | What to do now |
|---|---|---|
| 0–28 days | Original bill period. The bill is due within this window. | Pay through BS&A, ACH, phone, mail, City Hall or drop box. |
| After due date | Rate schedule says the “gross” amount must be paid, including a 5% penalty. | Call 311 if you are unsure whether the penalty has posted. |
| 28–45 days | Past due. Reminder notices begin. | Ask for extension or payment plan before the account gets worse. |
| 45–60 days | Shutoff notice period. Warning notices may arrive. | Do not rely on slow mail; call 311 and ask what payment protects service. |
| After 60 days | Account is delinquent. Rate schedule lists a $60 service fee and says service may be discontinued until bill amount and $60 fee are paid. | Confirm full payoff with Customer Service before paying. |
| Lien path | Unpaid charges may be added to property taxes. City/village balances delinquent as of Nov. 1 can move toward the next summer tax bill; township timing is different. | Owners should resolve balances before sale, refinance or transfer. |
Transfer Kalamazoo Water and Sewer Service Into Your Name
Use this when moving into a property already connected to Kalamazoo city water and sewer. New construction or well-to-city connection is a different “Install New Water Service” process.
Confirm you are authorized
You must be the responsible bill payee, spouse, legally authorized agent or estate administrator.
Transfer service rulesHave ID ready
You need a valid driver’s license or Michigan ID. A refundable security deposit may be required.
Utility service applicationSubmit online or visit Stockbridge
You can apply online or visit the Stockbridge Offices at 415 E Stockbridge Ave. The City usually responds within two business days.
View office mapSchedule appointment if needed
Appointments are needed if service is disconnected and the meter is inside. Appointment windows can be requested for 7:30–11:30 a.m. or 11 a.m.–4 p.m.
Call 269-337-80002026 Kalamazoo Water and Sewer Rate Clues
The official 2026 rate schedule explains that a bill includes availability fees plus commodity charges. Kalamazoo meters measure in cubic meters; one cubic meter equals about 264.2 gallons.
| Rate clue | Official 2026 example | What it means for your bill |
|---|---|---|
| Quarterly water availability fee | 5/8–3/4 inch meter: $59.39. | This is charged for active water service even before usage charges. |
| Residential water commodity | City residential rate: $1.118 per cubic meter. | Usage is multiplied by cubic meters, not gallons. |
| Quarterly wastewater availability fee | Inside city 5/8 inch meter: $22.96. | Sewer has its own availability/minimum charge. |
| Wastewater commodity | Inside city total commodity charge: $1.300 per cubic meter. | Sewer often follows water usage unless winter-base or other rules apply. |
| Sample calculation | Inside-city quarterly residential 5/8 meter using 51.3 m³: water $116.74, wastewater $89.65, total $206.39. | Shows why both availability and usage lines matter. |
| Turn-on service fee | Rate schedule lists $60 when water is currently off on receipt of new application. | Move-in or restart costs may include more than usage. |
High Kalamazoo Water Bill? Check These Before You Dispute
A high Kalamazoo bill can come from extra water use, wastewater charges based on usage, a penalty, a $60 delinquent service fee, meter-size availability fees or a prior balance. Separate the bill lines before assuming the meter is wrong.
Inside leak check
- Running toilet or weak flapper seal.
- Faucet, shower, tub or laundry leak.
- Water heater leak.
- Water softener or humidifier cycle.
- Basement, crawlspace or slab leak signs.
Outdoor use check
- Hose left on.
- Irrigation timer changed.
- Pool filling or pressure washing.
- Wet area near service line or meter.
- Seasonal lawn and garden watering.
Bill line check
- Check cubic meters used.
- Compare water and wastewater lines.
- Check 5% penalty or $60 service fee.
- Check if township surcharge applies.
- Call 311 if usage pattern does not make sense.
High-bill call script
Help Paying a Kalamazoo Water and Sewer Bill
Overdue bill help
The Community Action Agency of Southwest Michigan can help low-income households pay overdue bills.
Call 1-877-422-2726Efficiency help
Qualified customers may receive up to $50 of water and energy saving products through a Consumers Energy home energy analysis.
Energy analysis detailsWater Quality, Filters, Lead/Copper Testing and Emergencies
Kalamazoo’s water system is a large groundwater-based system serving nearly 200,000 customers in 11 jurisdictions. Use the correct contact path for billing, water quality and emergencies.
| Issue | Official route | Use this when… |
|---|---|---|
| Water quality or service issue | Call 311 or 269-337-8000. | Water looks/smells unusual, service question, general utility issue. |
| Water or sewer emergency | Call 269-337-8148. | Emergency water or sewer service issue. |
| Lead and copper testing | Request free water testing through Kalamazoo’s Water & Sewer Service page. | You want home water tested for lead/copper. |
| Free water filters | Request free filters certified to remove lead. | You need a filter while lead service replacement or testing is relevant. |
| Boil water advisory | Use the City’s boil water advisories page. | You need active or recently lifted water advisory information. |
| Interior plumbing flush | Use the City’s flush interior plumbing guidance. | Water is not running clear and the issue may be inside plumbing. |
10 Kalamazoo Water Bill Attributes Answered
These are the local details most customers need while paying, transferring service, requesting time, checking rates or dealing with past-due utility bills.
| Attribute | Answer | What to do |
|---|---|---|
| Official online payment | BS&A Online Utility Payments via Kalamazoo’s official payment page. | Search by account number, name, address or parcel number. |
| Phone payment | 866-273-5523, option 1. | Have unique ID number from the top of the utility bill ready. |
| Billing help | 311 or 269-337-8000. | Use for billing, service, extension, payment plan or payoff questions. |
| Utility billing email | utilities@kalamazoocity.org. | Use for non-emergency utility billing questions. |
| Mail payment address | City of Kalamazoo Treasurer, 241 W South Street, Kalamazoo, MI 49007. | Send check or money order with payment coupon; do not send cash. |
| Drop box | Right of the South Street entrance at City Hall when facing the building. | Use check or money order; do not leave cash. |
| Card fee | 2.8%, minimum $1.50. | Consider ACH or eCheck if fee matters. |
| eCheck fee | $0.85. | Lower than card percentage for many payments. |
| Extension rule | Two-week extension, previous bills paid in full, two per calendar year. | Request online or at 415 E Stockbridge Ave with ID copy. |
| Billing unit | Cubic meter; 1 m³ equals 264.2 gallons. | Use cubic meters when comparing usage to rate schedule. |
Kalamazoo Utility Office Maps and Visit Plan
Use City Hall for payments and the Stockbridge Offices for utility service applications, transfer support and extension help.
City Hall: 241 W South Street
Use for Treasurer’s Office payments, City Hall drop box and payment support. Bring bill, account number, payment method and proof of prior payment if needed.
Stockbridge: 415 E Stockbridge Ave
Use for utility service applications, extensions and transfer support. Bring valid driver’s license or Michigan ID.
Before leaving
Ask whether your account is current, whether any 5% penalty or $60 service fee remains, and whether any lien or shutoff timeline still applies.
Official Kalamazoo Water Bill Links
Kalamazoo Water Bill FAQ
How do I pay my Kalamazoo water and sewer bill online?
Use the official City of Kalamazoo Pay a Water and Sewer Bill page, then open BS&A Online Utility Payments. Search by account number, name, address or parcel number, enter the payment amount and review the checkout screen before submitting.
What is the Kalamazoo water bill phone payment number?
Call 866-273-5523 and press option 1 for utility payment. Have the unique ID number from the top of your utility bill ready.
What phone number do I call for Kalamazoo utility billing help?
Call 311 or 269-337-8000. For non-emergency utility billing questions, you can also email utilities@kalamazoocity.org.
Where do I mail a Kalamazoo water bill payment?
Mail the payment coupon with a check or money order payable to City of Kalamazoo Treasurer, 241 W South Street, Kalamazoo, MI 49007. Do not mail cash.
Where is the Kalamazoo utility payment drop box?
The secure drop box is at City Hall, to the right of the South Street entrance when facing the building. Return the coupon with a check or money order and do not leave cash.
How much is the Kalamazoo online water bill payment fee?
The payment processor charges 2.8% with a $1.50 minimum for credit/debit cards and $0.85 for electronic checks. Kalamazoo also offers a free automatic ACH payment option.
Can I get an extension on a Kalamazoo water bill?
Yes, if eligible. A current bill extension adds two weeks to the due date. All previous bills must be paid in full, extensions are limited to two per calendar year, and you must provide a copy of your driver’s license or state ID.
What happens if a Kalamazoo water and sewer bill is past due?
The bill becomes past due after the original bill period, warning notices may follow, and after 60 days the account is delinquent. The rate schedule lists a $60 service fee after 60 days and service may be discontinued until the bill and fee are paid.
Can unpaid Kalamazoo water bills become a property lien?
Yes. Under Michigan law, unpaid water and sewer charges automatically become a lien on the property once service is provided. If unpaid, the balance may eventually be added to the property tax bill.
How do I transfer Kalamazoo water service into my name?
Use the Transfer Water & Sewer Service page or visit the Stockbridge Offices at 415 E Stockbridge Ave. You need the service address and a valid driver’s license or Michigan ID, and a refundable security deposit may be required.