Seminole County Water & Sewer Bill Help for Fast Pay, Service Changes, High Usage and Irrigation Rules
This guide is for Seminole County Water and Sewer Utility customers, mainly unincorporated county service accounts. If your home is served by a city utility such as Sanford, Altamonte Springs, Casselberry, Oviedo, Longwood, Lake Mary, Winter Springs or another local provider, confirm the provider printed on your bill first.
Use this page to pay with only an account number, create a Click2Gov online account, view billing and consumption history, start or stop service, ask about payment hardship, request pool-fill credit, check high usage, and follow mandatory irrigation restrictions.
Fast answer: Seminole County Water and Sewer Utility customers can pay online through Click2Gov using Fast Pay with only the utility account number, create an online portal account to view bills, payment history, consumption history and AutoPay, or mail payments to Seminole County Water and Sewer Utility, P.O. Box 931780, Atlanta, GA 31193-1780.
Urgent account help: call 407-665-2110 Monday–Friday, 9am–5pm. For after-hours emergencies, call 407-665-2110 and press option 2. Email billing/account questions to WSCustomerService@seminolecountyfl.gov.
Seminole County Water Bill Quick Facts
Seminole County Water Bill Action Board
Choose your situation. Each card gives the official link, phone number, document rule or next action.
I need to pay quickly
Use Click2Gov Fast Pay. Seminole County says you only need the account number from your utility bill.
Open Fast PayI want AutoPay and history
Create a Click2Gov online account to view bills, payment history, three years of billing history, consumption summaries and AutoPay options.
Online account setupI need new or transferred service
Residential customers need a signed lease/rental agreement, closing disclosure, settlement statement, purchase agreement or warranty deed, plus government-issued photo ID.
Residential applicationI need to stop service
Use the online stop-service request. Seminole County requires at least one business day of advance notice, and terminations are Monday–Thursday excluding holidays.
Stop service requestI have a high bill
Check consumption history, irrigation days, toilets, outdoor leaks, pool fill, new sod/landscape watering and sewer cap before assuming a billing error.
High-bill checklistI cannot pay right now
Ask Customer Service about the Good Neighbor Utility Fund or a qualified payment plan if a leak, pool fill, new sod or landscaping caused the high bill.
Get help optionsHow to Pay a Seminole County Water Bill Online
Open official Click2Gov
Use the Seminole County Click2Gov Utility Billing page. It is the official online portal for one-time payment and account access.
Open Click2GovChoose One Time Payment / Fast Pay
The Click2Gov page asks for the account number located on your utility bill.
Payment instructionsReview account status
Click2Gov can show account status, pending payments and payment history. Save confirmation if the account is near due date.
Check statusCall if urgent
If the bill is past due, service is at risk, or payment must protect the account today, call 407-665-2110 after paying.
Call Customer ServiceCreate a Click2Gov Online Account for AutoPay, Bills and Usage History
Fast Pay is good for a quick bill, but the online account is better for tracking high usage and avoiding surprise bills.
Click “New User”
Enter the captcha, email, password, name, address, phone number and security questions.
Create accountValidate email
Click the validation link sent by the Water and Sewer Accounts Online system. Check spam or junk if needed.
Setup instructionsAdd each service address
After login, click “Add or Manage Accounts” and enter the utility account number. You may add more than one service account.
Add account stepsExpect one-time code sign-in
When you sign in, Seminole County says a one-time code is sent to your email for account security.
Login to accountMail, Business Office, Drop Box and Contact Options
| Option | Official detail | Best for | Important warning |
|---|---|---|---|
| Online Fast Pay | Click2Gov One Time Payment with account number. | Fastest normal payment. | Call if service is at risk or account status is unclear. |
| Online portal account | AutoPay, bills, payment history, consumption history, three years of billing history. | Customers who want usage tracking and account management. | E-billing and portal sign-up are separate. |
| Mail payment | Seminole County Water and Sewer Utility, P.O. Box 931780, Atlanta, GA 31193-1780. | Non-urgent payments. | Do not mail if the account is close to shutoff or late action. |
| Business Office | 500 W. Lake Mary Blvd, Sanford, FL 32773 is listed for business-office drop-off on pool-credit instructions. | Forms, pool credit, account support and in-person help. | Call before visiting if the account is urgent. |
| WSCustomerService@seminolecountyfl.gov. | Payment plan, pool credit, service questions, document follow-up. | Include account number and service address. | |
| Phone | 407-665-2110, Monday–Friday, 9am–5pm. | Urgent account status, service changes, hardship help. | After-hours emergency uses same number, option 2. |
Start or Transfer Seminole County Water and Sewer Service
Seminole County separates residential and business applications. Do not use the residential form for commercial accounts.
Residential documents
Required documents include a signed lease/rental agreement, signed closing disclosure, settlement statement, purchase agreement or warranty deed.
Residential applicationPhoto ID required
A government-issued photo ID is required. Expired identification is not accepted.
Document listBusiness accounts
Businesses and property management accounts use a separate application, not the residential form.
Business applicationStop Utility Service or Request a Final Bill
Use the online stop-service form
Seminole County says termination requests must be made online.
Stop utility serviceGive at least one business day
The form says not to backdate a service request and requires at least one business day of advance notice.
Read notice ruleKnow termination days
Utility services are terminated Monday through Thursday, excluding holidays. Water services cannot be terminated Fridays, weekends or holidays.
Stop service FAQHave details ready
The form asks for request stop date, full name, account number, phone number, services to terminate and service address.
Ask final bill questionHigh Seminole County Water Bill: What to Check First
High usage in Seminole County is often tied to irrigation, pool fill, new sod/landscape watering, toilet leaks, outdoor leaks, or sewer charges based on water usage.
Indoor leak checks
- Test toilets with food coloring.
- Listen for toilet tank refill cycles.
- Check faucets, tubs, showers and water heater.
- Look for soft floors, wall moisture or slab/crawlspace signs.
Outdoor checks
- Check irrigation timer and watering days.
- Look for broken sprinkler heads or overspray.
- Check reclaimed and potable irrigation zones.
- Review pool fill or new sod/landscape watering.
Billing checks
- Use Click2Gov consumption history.
- Compare to same month last year.
- Check sewer usage cap at 15,000 gallons.
- Ask whether a payment plan or pool credit applies.
High-bill call script
Pool Fill Credit, New Sod/Landscape Watering and Payment Plan
Pool fill credit
Seminole County allows a one-time credit in a 5-year period of $35 on a sewer account affected by a pool fill.
Pool credit policy60-day deadline
Pool-fill credit requests must be received within 60 days from the affected bill.
Credit request ruleWhere to submit
Submit the application to WSCustomerService@seminolecountyfl.gov or bring it to the Business Office at 500 W. Lake Mary Blvd.
Email Customer ServiceRates, Sewer Cap and Bill-Line Review
Use this section when dollars changed but usage does not look like a leak. Rates are effective 10/01/2024 on the official rate page.
| Bill item | Official detail | What to check | Official link |
|---|---|---|---|
| Water fixed charge | Single-family residential water fixed charge listed as $17.12 per month per ERC. | Fixed charge can appear even when usage is low. | Rates |
| Water usage tiers | Residential water is tiered by thousand gallons, starting at 0–10,000 gallons. | Heavy irrigation can push use into higher tiers. | Rate tiers |
| Sewer fixed charge | Single-family residential sewer fixed charge listed as $27.20 per month per ERC. | Separate sewer fixed charge from usage charge. | Sewer rates |
| Sewer usage cap | Residential sewer charges are based on water use only up to the first 15,000 gallons each month. | Pool fill/irrigation can still raise bill, but sewer cap may limit sewer usage charge. | FAQ |
| Utility tax | Rate page notes 4% utility tax on water and water base for unincorporated County. | Taxes can change total even when usage is expected. | Tax note |
Good Neighbor Utility Fund and Payment Hardship Help
What it is
The Good Neighbor Utility Fund helps customers experiencing temporary hardship pay utility bills. It is funded by voluntary contributions.
Good Neighbor FundDonation rule
Seminole County says 100% of donations are dedicated to helping neighbors pay utility bills, and no tax dollars or enterprise funds are used.
Fund detailsHow to apply
If unable to make a water or sewer payment, contact Customer Service at 407-665-2110 or WSCustomerService@seminolecountyfl.gov to get started.
Call Customer ServiceSeminole County Watering Restrictions and Irrigation Schedule
Mandatory irrigation restrictions apply to all water sources in Seminole County, including private wells, public utilities, ground/surface water and reclaimed water.
| Water source / season | Odd / no address | Even address | Non-residential | Official note |
|---|---|---|---|---|
| Potable water, November–March | Saturday | Sunday | Tuesday | No watering 10am–4pm year-round. |
| Potable water, March–November | Wednesday and Saturday | Thursday and Sunday | Tuesday and Friday | Daylight Saving Time schedule changes frequency. |
| Reclaimed water, year-round | Wednesday and Saturday | Thursday and Sunday | Tuesday and Friday | Reclaimed water customers irrigate twice weekly year-round. |
| Hand-held hose | Anytime | Anytime | Anytime | Allowed anytime if fitted with automatic shutoff nozzle. |
Rain sensor required
Automatic landscape irrigation systems must have a functional rain shutoff device under Florida Statute 373.62.
Rain sensor ruleFree irrigation evaluations
Seminole County water utility customers can receive two free irrigation evaluations per year from licensed technicians.
Irrigation evaluationNew landscape exception
For new landscaping exemption, email proof of installation to waterconservation@seminolecountyfl.gov.
Email conservationBoil Water Advisories and Alert Seminole
Check advisories
The Customer Service page links boil water advisories so customers can check whether they are affected.
Customer Service pageSign up for alerts
Seminole County recommends signing up for Alert Seminole to receive notices including boil water advisories.
Alert infoAfter-hours emergency
Call 407-665-2110 and press option 2 for after-hours emergencies.
Call emergency optionSeminole County Utility Business Office Map and Visit Plan
Use this for form drop-off, account help, pool credit documents, payment plan follow-up and service questions. Call ahead if your account is urgent.
Bring
Utility bill, account number, photo ID, service address, payment proof, lease/deed/closing statement, pool fill documents or leak repair proof.
Ask
“Is my account current, is any payment plan available, and what proof do you need for my pool fill, leak, new landscape or service request?”
Hours
Water & Wastewater Customer Service hours are listed as Monday–Friday, 9am–5pm. County general hours are Monday–Friday, 8am–5pm.
Official Seminole County Water Bill Links
Seminole County Water Bill FAQ
How do I pay my Seminole County water bill online?
Use the official Click2Gov Utility Billing page. Fast Pay only requires the account number from your utility bill. You can also create an online portal account for bills, AutoPay, payment history and consumption history.
What is the Seminole County Water and Sewer customer service phone number?
Call Water & Wastewater Customer Service at 407-665-2110. The listed hours are Monday through Friday, 9am to 5pm.
What is the Seminole County after-hours water emergency number?
Call 407-665-2110 and press option 2 for after-hours emergencies.
Where do I mail a Seminole County water bill payment?
Mail payments to Seminole County Water and Sewer Utility, P.O. Box 931780, Atlanta, GA 31193-1780.
How do I create a Seminole County water account online?
Go to Click2Gov, click New User, enter the requested contact and security details, validate the email link, then click Add or Manage Accounts and enter your water/sewer account number.
How do I start water service in Seminole County?
Residential customers must submit the residential application with a signed lease/rental agreement, signed closing disclosure, settlement statement, purchase agreement or warranty deed, plus a government-issued photo ID. Expired IDs are not accepted.
How do I stop Seminole County water service?
Use the online stop-service request. Seminole County requires at least one business day of advance notice, and utility services are terminated Monday through Thursday excluding holidays.
Does Seminole County offer a pool-fill credit?
Yes. Seminole County allows a one-time credit in a 5-year period of $35 on a sewer account affected by a pool fill. Requests must be received within 60 days from the affected bill.
Does Seminole County offer water bill assistance?
Yes. The Good Neighbor Utility Fund helps eligible customers facing temporary hardship. Contact Customer Service at 407-665-2110 or WSCustomerService@seminolecountyfl.gov to get started.
What are Seminole County watering restrictions?
No watering is permitted between 10am and 4pm year-round. Potable-water days change by season and address type, and reclaimed-water customers have a year-round twice-weekly schedule. Hand-held hose watering is allowed anytime with an automatic shutoff nozzle.