Nashville Metro Water Bill Help for Quick Pay, Fees, Leaks and Service Requests
This guide is for Metro Water Services customers who need to pay a Nashville water bill, use Guest Pay, register for My Account, understand card fees, report a leak, request service, stop service, or handle a high bill before late charges or disconnection.
Every step includes the official Metro link, phone number, office detail, payment warning, or call script so you can complete the task quickly without relying on search ads or generic utility advice.
Fast answer: Nashville Metro Water Services customers can pay online through the official MWS portal using Guest Pay or My Account. Guest Pay lets anyone make an e-check, credit-card, or debit-card payment with a valid account number, and no registration is required. For general billing help, call 615-862-4600 Monday–Friday, 8am–5pm.
Fee warning: Metro Water’s payment page lists a 2.8% service fee for card payments, minimum $1.95. It lists no fee for check/EFT and a $30 returned payment fee for returned checks/EFT.
Metro Water Nashville Bill Pay Quick Facts
Nashville Metro Water Action Board
Choose the task that matches your situation. Each card includes the official link or number to finish the action.
I need to pay now
Use the official Pay Bill Now page. You need the Metro Water Services account number to locate the bill.
Pay bill nowI do not have an online account
Use Guest Pay. It allows e-check, credit-card, and debit-card payments with a valid MWS account number.
Use Guest PayI want account features
Register for My Account to save payment information, schedule payments, receive text billing alerts, use pay-by-text, and set AutoPay.
Register / loginI have a leak or emergency
Call 615-862-4600 option 3 for 24/7 emergency service or to report a leak.
Emergency instructionsI cannot pay the full bill
Ask Metro Water about assistance, extensions, deferred due date, leak adjustment, or payment policies before the account becomes worse.
Assistance programsI need new or stopped service
Call 615-862-4600 for start, transfer, or termination service requests.
Customer Care pageHow to Pay a Metro Water Nashville Bill Online
Open the official payment page
Use the MWS online payment page. Avoid sponsored links and unofficial payment websites.
Open Pay Bill NowEnter your account number
The payment page says to have your account number available before starting.
Locate accountChoose card, debit card or e-check
Credit card, debit card and e-check are listed for online bill payment. Fees differ by method.
Payment methodsSave confirmation
Keep the payment confirmation, date, amount, account number and method. This matters if a late charge or disconnect issue appears.
My Account homeMetro Water Payment Fees and Returned Payment Rules
Card payments
Metro Water’s payment page lists a 2.8% service fee for card payments, with a $1.95 minimum.
Open payment noticeCheck / EFT
The same page lists no fee for check/EFT. This can be useful when paying larger balances.
Pay by EFTPay by Phone, Kiosk, Bank Draft or Mail
| Payment method | Official detail | Best for | Practical warning |
|---|---|---|---|
| Automated phone | Call 615-862-4600. Automated services are available 24/7 and include bill payment with Visa or MasterCard. | Customers who prefer phone payment. | Save the confirmation number. |
| Kiosk | Three bill-pay kiosks are located at 1700 Third Avenue North, and one kiosk is available 24/7. | Customers who want a physical payment point. | Confirm posted status if near disconnect risk. |
| Bank draft | Bank draft charges the account 15 days from the billing date. | Customers who want to avoid missed due dates. | Requires an ACH-capable bank account. |
| Mail payments to Metro Water Services, P.O. Box 305225, Nashville, TN 37230-5225. | Non-urgent payment. | Do not mail a last-minute bill if late charge or disconnect is close. | |
| Lobby | Customer Service lobby is open Tuesdays and Thursdays from 8am to 4pm. | In-person billing questions. | For other days, call customer care or use kiosk/online tools. |
Late Charge and Disconnection Risk
20-day payment window
Metro Water says payment must be posted within 20 days of the bill date to avoid a late payment charge.
Understand your billLate charge amount
The late payment charge is the greater of $2.50 or 5% of the current net bill.
Late payment ruleDisconnection risk
Metro Water says accounts overdue for more than 20 days are subject to disconnection.
Disconnection noteCall script if the bill is late
Start, Transfer or Stop Metro Water Service
Request or transfer service
Call 615-862-4600. Residential customers starting or transferring service must pay a non-refundable service fee.
Customer CareKnow the residential fee
The listed fee is $35 for guaranteed same-day service or $25 for any day thereafter.
Start/transfer detailCommercial account rule
Commercial customers must provide a cash deposit, bond, certificate of deposit, or letter of credit before service can be initiated.
Commercial service noteTerminate service
Call the Customer Care Center the day before service is to be discontinued and keep the confirmation number until the final bill is received.
Terminate service infoPayment Help, Extensions and Sewer/Sprinkler Adjustments
Ask before shutoff
Metro Water lists assistance and protection programs for customers with water needs and payment challenges.
Assistance programsDeferred due date
The Deferred Due Date Program can let qualified residential and not-for-profit commercial customers extend the payment date.
Deferred due dateSprinkler adjustment
For residential bills from April through November, sewer charges are automatically adjusted to reflect a sprinkler credit.
Sprinkler credit detailLeak or High Bill? What to Do Before Paying Blindly
Metro Water says customers concerned about leaks can contact MWS and a field representative can assist in determining if there is a leak.
Check easy leak sources
Look at toilets, hose bibs, irrigation, water heater areas, wet yard spots, basement plumbing, and continuous meter movement.
Leak adjustment infoCall Metro Water
Call 615-862-4600 and ask whether a field representative can help determine if there is a leak.
Customer CareRepair first
If a concealed leak occurred, you may be eligible for an adjustment after repairs are made.
Adjustment policySubmit repair details
After repair, provide the type and date of repair by email or phone. Include the account number if emailing.
Submit repair detailReport a Leak, Water Main Break, Sewer Overflow or Outage
24/7 emergency
Call 615-862-4600 option 3 for emergency service, leak reporting, overflowing sewer, broken water line, urgent water quality or flooding concerns.
Emergency service pageCheck outage map first
Metro Water says to check the outage map for possible or known outages before calling customer care.
Outage mapStormwater issue
For stormwater maintenance, call 615-862-4600 option 4. For after-hours stormwater/water quality issues, call option 3 and explain the issue.
Stormwater contactsEmergency call script
Understand Your Metro Water Services Bill
| Bill item | What it means | User action | Official link |
|---|---|---|---|
| Water charges | Based on actual meter reading and water consumption. | Compare current usage with last month and same season. | Understand bill |
| Wastewater / sewerage | Based on water use under most circumstances. | Ask about sprinkler credit or leak adjustment if outdoor use or concealed leak affected the bill. | Assistance / adjustments |
| Stormwater user fee | Davidson County residents are charged a stormwater user fee. | Use stormwater fee review if the concern is stormwater-related. | MWS services |
| Meter reading | Meter readings are captured by an electronic reading device. | Keep meter accessible so readings are accurate and boxes can be checked for damage or leaks. | Meter note |
| Late payment | Late charge is greater of $2.50 or 5% of current net bill if payment is not posted within 20 days. | Pay early enough to post, not just submit. | Late payment detail |
Verify Metro Water Employees Before Letting Anyone In
Ask for ID
Metro Water says staff will always provide ID and will not usually show up at your home without prior notification.
Metro Water main pageVerify work
Call 615-862-4600 to verify employees and the type of work before allowing access.
Verify contactMetro Water Customer Care Center Map and Visit Plan
Use this for in-person billing help, kiosk payment, or account support. The Customer Care building is listed at 1700 3rd Ave N., Nashville, TN 37208.
Bring
Account number, bill, service address, photo ID, payment confirmation, leak repair details, and any notice or shutoff letter.
Lobby timing
The lobby is listed as open Tuesdays and Thursdays from 8am to 4pm. A self-serve kiosk is available 24 hours.
Ask before leaving
“Is my payment posted, is my account subject to disconnection, and do I need any follow-up documentation?”
Official Metro Water Nashville Links
Metro Water Nashville Bill Pay FAQ
How do I pay my Metro Water Nashville bill online?
Use the official Metro Water Services online payment portal. You can use Pay Your Bill Now, Guest Pay, or register for My Account if you want saved payment information, scheduled payments, alerts or AutoPay.
Can I pay without registering for a Metro Water online account?
Yes. Guest Pay lets customers or someone paying for a customer make an e-check, credit-card or debit-card payment with a valid MWS account number. No registration is required.
What is the Metro Water Services phone number?
Call 615-862-4600 for Metro Water Services. General inquiries are Monday through Friday, 8am to 5pm.
What is the Metro Water emergency or leak number?
Call 615-862-4600 option 3 for 24/7 emergency service, leak reports, sewer overflows, broken lines, urgent water quality issues, urgent repairs and flooding concerns.
How much is the Metro Water card payment fee?
The payment notice lists a 2.8% service fee for card payments with a minimum of $1.95. Check/EFT payments are listed with no fee.
What is the returned payment fee?
Metro Water’s payment page lists a $30 returned payment fee for returned checks/EFT.
What happens if my Metro Water bill is paid late?
Metro Water says payment must be posted within 20 days of the bill date to avoid a late charge. The late charge is the greater of $2.50 or 5% of the current net bill, and accounts overdue more than 20 days are subject to disconnection.
Where is the Metro Water customer service building?
The Metro Water Services Customer Service Building is at 1700 3rd Ave N., Nashville, TN 37208. The lobby is listed as open Tuesdays and Thursdays from 8am to 4pm, and a self-serve kiosk is available 24 hours.
How do I request, transfer or stop Metro Water service?
Call 615-862-4600. Residential customers starting or transferring service must pay a non-refundable service fee of $35 for guaranteed same-day service or $25 for any day thereafter. To terminate service, call the day before service should be discontinued and keep the confirmation number.
Can I get a leak adjustment from Metro Water?
Possibly. Metro Water says customers with a concealed leak may be eligible for an adjustment under policy after repairs are made. Provide the type and date of repair by email or phone, and include the account number if emailing.