Paulding County Water Bill Help for Online Pay, Kiosks, Fees and Service Restoration
This guide is for Paulding County Water System customers who need to pay a bill, use Paymentus, avoid the 2026 delinquency administrative fee, set up free bank draft, use a kiosk, restore disconnected service, start water service, or report a leak.
Every task below includes the official county link, phone number, address, payment rule or call script beside the step, so you can act immediately instead of reading a generic utility article.
Fast answer: Paulding County Water System customers can pay online through the official Paymentus portal, pay by automated phone at 1-855-570-0996, pay in the lobby or drive-through at 3844 Atlanta Hwy, Hiram, GA 30141, use the 24-hour night depository, pay at PaySite kiosks, mail payment to PO Box 168, Dallas, GA 30132, or set up free county bank draft.
Shutoff warning: effective 1/1/2026, upon delinquency, water service is scheduled for disconnection and a $50 administrative fee is added. Once added, the fee is not removed even if the service is not actually disconnected. If payment is made after 4pm, service is restored the next business day unless the customer pays the $75 same-day service fee.
Paulding County Water Bill Quick Facts
Paulding County Water Bill Action Board
Start here. Choose the situation that matches your account and use the official action link or phone number.
I need to pay online now
Use the official Paymentus portal. You need the account number and Customer ID number from your bill to make a one-time payment.
Open PaymentusI need to pay by phone
Call the automated system at 1-855-570-0996. Have your account number and Customer ID number ready before calling.
Call automated payMy water was disconnected
Do not rely on a random third-party bill site. Paulding County says disconnected customers should contact Water Customer Service between 8am and 4pm.
Call 770-222-6868I want automatic payment
Use the county’s free Automatic Bank Draft if you want to avoid the $2.45 Paymentus AutoPay fee.
Find bank draft formI need new water service
Apply in person or email the completed application, valid photo ID and lease if renting. Applications paid before 4pm are processed for next-business-day turn-on.
Establish serviceI have a leak or water emergency
Call the Water Operations Division 24 hours per day at 770-445-2761 for leaks or water-related emergencies.
Call emergency lineHow to Pay a Paulding County Water Bill Online
Open the official county payment page
Start from Paulding County’s payment page or direct Paymentus portal. This helps avoid non-affiliated payment sites that may delay posting.
County payment pageUse account number + Customer ID
For a one-time Paymentus payment, the county FAQ says you need your account number, Customer ID number and email address.
Payment FAQChoose one-time pay or register
Paymentus lets customers make a one-time payment or register to view e-bills and manage payment options.
E-Billing guideSave the confirmation
Keep the confirmation number, amount, date, account number and screenshot. If payment is urgent, call Customer Service to confirm posting.
Confirm with Customer ServicePayment Methods: Online, Phone, Kiosk, Drive-Through, Drop Box and Mail
| Payment method | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Online Paymentus | Pay at https://ipn.paymentus.com/cp/pldc with accepted card/check options. | Fast payment and e-bill setup. | $2.45 processing fee applies. |
| Automated phone | Call 1-855-570-0996, 24 hours a day. | Paying without using the website. | Account number and Customer ID number required. |
| Lobby / drive-through | 3844 Atlanta Hwy, Hiram, GA 30141, Monday–Friday, 8am–4:45pm. | Cashier help, urgent questions, paying with bill stub. | Bring the bill stub and ID if account help is needed. |
| Night depository | Located in lane 1 of the drive-through, available 24 hours. | After-hours check/money order drop-off. | Do not put cash in the depository; after 8am posts next business day. |
| PaySite kiosk at Water office | Side of the porch at 3844 Atlanta Hwy, available 24 hours. | Cash/check/card kiosk users. | Kiosk does not give change; overpayment credits the account. |
| PaySite kiosk at Administration building | 240 Constitution Blvd, Dallas, GA 30132, Monday–Friday, 8am–5pm. | Dallas-area in-person kiosk payment. | Account Number, CID, phone number and last name are needed. |
| Paulding County Water System, PO Box 168, Dallas, GA 30132. | Non-urgent payments. | Do not mail if the account is near disconnection. |
Fees, Limits and Paymentus vs Free County Bank Draft
Paymentus fee
Paymentus charges a $2.45 processing fee for online payments. Paulding County lists card and e-check payments through Paymentus.
Official Paymentus detailsPaymentus AutoPay fee
Each Paymentus AutoPay transaction up to $400 is charged the $2.45 processing fee. Amounts over $400 may require multiple transactions.
E-Billing / AutoPay detailCounty bank draft
Paulding County still offers Automatic Bank Draft at no charge. It is separate from Paymentus AutoPay.
Bank draft vs Paymentus FAQDelinquency fee
Upon delinquency, service is scheduled for disconnection and a $50 administrative fee is added to the balance.
Disconnection ruleSame-day service fee
If payment is made after 4pm, service is restored the next business day unless you elect to pay a $75 same-day service fee.
Same-day restore ruleDeposits and service fees
Residential service setup has a $25 application fee, $50 water meter deposit, and another $50 deposit if sewer is available.
Service setup feesIf Paulding County Water Has Been Disconnected
Disconnected-service payments need extra care. The county FAQ says online payment alone is not the right path after disconnection.
Call Customer Service first
If service has been disconnected, contact Paulding County Water between 8am and 4pm, Monday–Friday, at 770-222-6868.
Call 770-222-6868Confirm full amount due
Ask whether the $50 administrative fee has posted, whether any additional charge applies, and the exact amount needed to restore service.
Read disconnection notePay using the fastest approved method
Ask which method will post fast enough. The county warns not to pay through unrelated online sites because restoration waits until payment is received.
Official Paymentus portalAsk about same-day restoration
If payment is made after 4pm, service normally restores the next business day unless you choose the $75 same-day service fee.
Ask before 4pmDisconnected-service call script
How to Set Up Free Automatic Bank Draft
Open the official forms page
Use Paulding County’s Documents, Forms & Links page and choose “Automatic Debit Authorization.”
Find bank draft formDo not confuse it with Paymentus AutoPay
Paymentus AutoPay is not the same as Paulding County Automatic Bank Draft. Paymentus AutoPay has a $2.45 fee per payment transaction.
Read official FAQCancel duplicate automatic payment if switching
If you sign up for Paymentus AutoPay, the county says to cancel your Automatic Bank Draft with Paulding County Water.
Call before switchingVerify before the next due date
Until the draft is confirmed active, keep paying manually so the bill does not become delinquent.
Customer ServiceStart Residential or Commercial Water/Sewer Service
Paulding County gives detailed setup rules. Do not wait until move-in day if you need water turned on.
Apply in person or by email
Residential service can be established at 3844 Atlanta Hwy or by downloading the application and emailing it to pcwapp@paulding.gov.
Establish serviceInclude ID and lease if renting
Email the completed application with a valid photo ID and signed rental/lease agreement if you do not own the property. Proof of ownership may be required.
Download applicationsPay the setup fees
Residential setup includes a $25 application fee, $50 water meter deposit, and another $50 deposit if sewer is available.
Fee detailsPlan the turn-on timing
Applications received and paid before 4pm are processed for next-business-day or requested future-business-day turn-on. After 4pm may take two business days.
Ask if same-day is neededTemporary Service, Landlord Continuous Service and New Taps
| Need | Official rule | Best next step | Official link |
|---|---|---|---|
| Temporary service | Two-week temporary service is for inspection or cleanup for new renter purposes only; only one extension is permitted. | Submit temporary application, valid photo ID and deposit. | Temporary service rules |
| Temporary service fees | $20 if water only; $40 if water and sewer. | Call 770-222-6868 after submitting if payment is needed. | Temporary fees |
| Landlord continuous service | Owners or managing agents can request continuous service status. A separate agreement is needed for each metered service address/suite. | Use the Continuous Service Agreement form. | Forms page |
| Property management company | Property managers need a copy of the agreement with the property owner allowing continuous service setup. | Gather owner authorization before applying. | Continuous service detail |
| New water/sewer tap | New taps can take four to six weeks, sometimes longer in summer. Tap fee and line maintenance fee are due at application. | Apply early and place the blue stake at the right of way within 24 hours. | New tap rules |
High Paulding County Water Bill: Leaks, Toilet Test and Pool Adjustment
A high bill should be checked before the due date. Paulding County’s FAQ gives specific leak-test and pool-adjustment rules.
Toilet dye test
Drop colored liquid into the toilet tank, wait about 10–15 minutes, and check the bowl. If colored water seeps through, the flapper is not sealing properly.
Official toilet leak FAQPool-fill adjustment
For a pool-fill adjustment, you must be on sewer, the pool must be brand new, and proof of purchase plus approximate gallons must be provided.
Pool adjustment FAQCity of Dallas sewer exception
If your sewer service is with the City of Dallas, Paulding County says you are not eligible for the county pool-fill adjustment.
Eligibility detailInside checks
- Toilet flapper leak.
- Faucet or tub drip.
- Water heater leak.
- Ice maker, humidifier or softener line.
Outside checks
- Hose bib left on.
- Irrigation or sprinkler leak.
- Pool fill or new pool install.
- Wet yard near service line.
Billing checks
- Compare usage to previous bill.
- Check sewer vs water charges.
- Look for past-due fees.
- Ask if a field check is needed.
High-bill call script
Leaks, Water Emergencies, Cloudy Water and Outages
Leak or emergency
For water leaks or water-related emergencies, call Paulding County Water Operations at 770-445-2761, available 24 hours per day.
Call emergency lineCloudy water
Paulding’s FAQ says cloudy water may be air in the lines after work in the area. Fill a glass and let it sit; the water should become clear.
Cloudy water FAQOutage notices
Water System notices may appear on the county Water System page and News Flash area during outages, main breaks or emergency repairs.
Water System pageEmergency call script
2026 Drought Notice and Conservation Steps
Paulding County posted that Georgia EPD declared a Level 1 Drought in 2026. Because drought status and outdoor watering rules can change, always check the current county Water System page before heavy watering, pool filling or irrigation changes.
Reduce outdoor waste
Check irrigation timers, sprinkler heads, hose bibs and pool auto-fill. Outdoor waste can create both a high bill and conservation problems.
Check Water System pageUse official conservation resources
The Water System page links to “100 ways to conserve water” and county water resources.
Documents and linksCheck current notices
Do not rely on old drought posts. Check the current Water System notices before assuming outdoor watering rules are unchanged.
Current noticesPaulding County Water Customer Service Map and Visit Plan
Use this for lobby payment, drive-through payment, kiosk payment, new service questions, deposits, same-day service, bank draft paperwork or account help.
Bring
Bill stub, account number, Customer ID, photo ID, lease if renting, payment confirmation, deposit payment, or application paperwork.
Ask
“Is my payment posted, is my account scheduled for disconnection, and do I need to pay any administrative or same-day service fee?”
Use drop box carefully
Do not place cash in the night depository. Payments after 8am post the next business day, so urgent accounts should use a faster path.
Official Paulding County Water Bill Links
Paulding County Water Bill FAQ
How do I pay my Paulding County water bill online?
Use the official Paymentus portal linked from Paulding County’s payment page. For a one-time payment, you need your account number, Customer ID number and email address.
What is the Paulding County Water phone payment number?
Call the automated payment system at 1-855-570-0996. It is available 24 hours a day and requires your account number and Customer ID number.
What is the Paulding County Water customer service phone number?
Call 770-222-6868. The Customer Service office is open Monday through Friday from 8am to 4:45pm.
Where is the Paulding County Water office?
The Customer Service office is at 3844 Atlanta Hwy, Hiram, GA 30141. The lobby and drive-through accept payments during normal business hours with a bill stub.
Is there a fee to pay online?
Yes. Paymentus charges a $2.45 convenience fee to pay online. Payments over $400 may require multiple transactions, each with a fee.
Is Paulding County Automatic Bank Draft free?
Yes. Paulding County still offers Automatic Bank Draft at no charge. It is separate from Paymentus AutoPay, which has a $2.45 fee for each payment transaction.
Can I pay online if my water has been disconnected?
Paulding County says no. If service has been disconnected, contact Paulding County Water between 8am and 4pm Monday through Friday at 770-222-6868 to prevent delays and restore service quickly.
What is the 2026 Paulding County Water disconnection fee?
Upon delinquency, water service is scheduled for disconnection and a $50 administrative fee is added to the balance. Once added, the fee is not removed even if service is not disconnected.
Who do I call for a leak or water emergency?
Call Paulding County Water Operations at 770-445-2761. The Operations Division is available 24 hours per day for leaks and water-related emergencies.
How do I start Paulding County water service?
You can apply in person at 3844 Atlanta Hwy or email the completed application to pcwapp@paulding.gov with a valid photo ID and signed lease if renting. A $25 application fee and deposits apply.