Pasadena TX Water Bill Help Center for Payments, Late Fees and Shutoff Problems
Use this guide when you need to pay a City of Pasadena water bill, understand the 18-day due date, avoid a 10% late fee, stop a disconnection, start service, request paperless billing, fix account contact details, or handle a high bill after a leak.
Every major task below includes the official Pasadena link, phone number, address, fee rule, and exact next step, so residents can act quickly instead of reading generic utility-bill advice.
Fast answer: Pasadena water customers have 18 days from the bill date to pay without penalty. Payments not received by the due date are subject to a 10% late fee. If your service is subject to disconnection or has already been disconnected, the city says you must come in or call the Water Billing Office at 713-475-5566 during business hours.
Disconnect warning: do not pay online or by IVR on the printed disconnect date. The city says the Water Billing Office does not receive the payment file until the following business day and does not receive notice that an online/IVR payment was made.
Pasadena Water Bill Quick Facts
Pasadena Water Bill Action Board: Use the Right Official Link
Start with the situation that matches your bill. The wrong payment method can matter if you are close to disconnection.
I need to pay online
Use the Paymentus portal. One-time payment only needs your account number; registered users can save payment information, set auto payments and manage multiple accounts.
Open online paymentToday is my disconnect date
Do not pay online or by IVR. Call or go to Water Billing because online/IVR files are not received until the following business day.
Read disconnect ruleI want phone payment
Use the 24-hour IVR line at 888-647-0085. Para español, oprima 2. The city lists a $3.25 transaction fee.
See IVR instructionsI need new or final service
Use the start-service, commercial/multi-family, or end-service online forms from the official Establish / Discontinue Service page.
Open service formsMy bill jumped after a leak
Check the leak rules before asking for an adjustment. Pasadena may consider a courtesy adjustment only after the leak is completely repaired.
Open leak adjustment pageI need account alerts
Update your phone and email so the Water Billing Department can send utility account notifications quickly.
Update account infoHow to Pay a City of Pasadena TX Water Bill
| Payment method | Official detail | Best use | Official action link |
|---|---|---|---|
| Online Paymentus | One-time payment needs the account number. Portal registration can save payment info, set auto payments, email reminders, and pay multiple accounts. | Normal bills not on the disconnect date. | Pay online |
| IVR phone payment | Call 888-647-0085 for 24-hour automated payment. Spanish option available. | Normal bills when you prefer phone automation. | See IVR details |
| Call Water Billing | Call 713-475-5566 during business hours. Card/debit processing fee is 4% if paying through the office. | Disconnect risk, payment questions, reconnection, payment arrangement questions. | Water Billing office |
| Timeliness is based on the date payment is received, not the postmark date. Mail checks to P.O. Box 1337, Pasadena, TX 77501-1337. | Only when the due date is not close. | Mail rule | |
| Night drop | Night depository payments at the City Annex after business hours are processed the following business day. | After-hours check or money order when no same-day posting is required. | See office map |
| Drive-through / in person | Drive-through lanes and in-person payments are available at the City Annex. Card/debit fee is 4% when paying in person. | Best when you need a receipt, staff help, or disconnect-day handling. | Office hours |
| Authorized locations | Available only for accounts that are not past due. Listed locations include Fiesta, Food Town, Mexico Lindo, Mi Tienda, PLS Check Cashers, and Seller’s Brothers. | Non-past-due convenience payments. | Payment locations |
Disconnect Date, Reconnection and Same-Evening Fee Rules
Payment deadline before shutoff
Payment must be received by 5 p.m. the day before the disconnect date printed on the bill, unless an approved arrangement has been made.
Read delinquent rule$40 tag fee
A $40 fee is incurred once a tag has been printed, regardless of whether service has actually been disconnected.
See tag feeAfter 5 p.m. restore fee
If payment is made after 5 p.m. and you want same-evening restoration, an additional $25 is assessed, making the total fee $65.
Confirm reconnection feeCall script for disconnect risk
Pasadena Billing Cycles, Due Dates and 2026 Calendar
| Account begins with | Billing cycle meaning | Bill timing | What to do |
|---|---|---|---|
| 1 | Cycle 1 | Bill goes out the 1st Thursday of the month. | Check the 2026 billing calendar for exact due and disconnect dates. |
| 2 | Cycle 2 | Bill goes out the 2nd Thursday of the month. | Count 18 days from the bill date unless a city holiday shifts the due date. |
| 3 | Cycle 3 | Bill goes out the 3rd Thursday. | Use the account number first digit to avoid checking the wrong cycle. |
| 4 | Cycle 4 | Bill goes out the 4th Thursday. | Set a reminder several days before the due date, not on the disconnect date. |
Deposits, Connection Charge and 65+ Discounted Rates
Commercial deposit
Commercial deposits are generally comparable to two months of similar service, but not less than $75.
Commercial deposit detailConnection charge
A non-refundable $30 connection service charge must be paid before services are connected.
Connection fee ruleStart, Transfer or End Pasadena Water, Sewer and Garbage Service
Residential new service or transfer
Start water service 24/7 by using the official Residential Services Application or the residential PDF form.
Open residential service pageCommercial or multi-family service
Use the commercial / multi-family service application for business, apartment or non-residential accounts.
Open commercial form linkEnd service
Use the online End Water, Sewer and/or Garbage Services Request when closing service or moving out.
Open end-service requestAccount name or mailing change
Use the authorization form if you need to change a mailing address, change a name, or add someone to an account.
See authorization formPaperless Billing: How Pasadena eBill Works
Create account
Pasadena’s paperless billing page points customers to pasadenatx.viewbill.com and says to click Create Account.
Open paperless instructionsPDF statement attached
The city says the new portal attaches a PDF of the actual statement in the email notice, so you do not need to log in just to download the newest bill.
Open eBill portalOld paperless user?
If previously enrolled, reset your password to view past statements or link accounts.
Reset passwordPasadena Water, Sewer, Garbage Rates and Bill Calculator
FY 2026 rate update
Pasadena says water, wastewater and garbage rates increased by 1.2%, effective October 1, 2025, based on CPI for the Houston–The Woodlands–Sugar Land area.
Open current ratesResidential calculator
The city offers a single-family residential water, sewer and garbage calculator for 5/8-inch meters, which it says applies to about 85% of residential customers.
Use city calculatorSewer on monthly bill
Sewer service fees are included on the monthly water bill. Sewer problems should be reported to Pasadena Action Line at 713-475-5555.
Read sewer noteLeak Adjustment, Meter Test and Leak Detection Steps
Repair the leak completely
Pasadena says a courtesy adjustment may be considered, but if the leak is not completely repaired, an adjustment will not be offered.
Read leak adjustment ruleRequest the adjustment form
Email Water Billing or call 713-475-5566 to have a leak adjustment request form sent to you. The form does not guarantee approval.
Request leak formCheck the meter overnight
Record the meter before bed and again in the morning when no water was used. If the readings differ, you probably have a leak.
See leak detection stepsUse meter test if needed
If you think the meter is inaccurate, Pasadena can test it for a fee paid in advance. If the meter is outside industry standards, the fee is refunded.
Open meter test infoHigh Pasadena Water Bill Checklist Before You Call
Toilets first
- Put dye or food coloring in the tank.
- Do not flush for a few minutes.
- If color appears in the bowl, the toilet is leaking.
- Replace the flapper valve if needed.
Outside and appliance checks
- Sprinkler heads and soggy yard areas.
- Dripping faucets.
- Icemakers and refrigerator lines.
- Water heaters and standing water.
- Water softeners and humidifiers.
Bill checks
- Account cycle and bill date.
- 10% late fee.
- Sewer and garbage charges.
- Processing fee if paying by card.
- Tag fee if disconnection process started.
High-bill call script
Update Account Information for Billing Notices
Pasadena says the Water Billing Department uses a notification system to deliver messages about utility accounts, but it needs current contact information.
Update phone
Use the Account Information Update Form to change a home or cell phone number.
Update phone numberUpdate email
The form also allows customers to update email so billing notices and account contact can be more reliable.
Update email addressUse service address
If contacting by email, include your account number and/or service address so staff can match your request.
Open billing contact pagePasadena Water Billing Office Map and Visit Plan
The Water Billing Office is listed at 1202 Southmore, Pasadena, TX 77501. Use this office for billing questions, disconnect-date payments, reconnection help, account updates, deposits, and in-person payment support.
Office hours
Mon, Tue and Thu: 7:30am–5pm. Wednesday: 7:30am–6pm. Friday: 7:30am–1pm.
Bring
Bill, account number, service address, ID, payment method, leak repair proof, and any disconnect notice.
Ask before leaving
“Is my account current, has the tag fee been removed or added, and is service safe from disconnection now?”
Official Pasadena TX Water Billing Links Used in This Guide
Pasadena Water Bill FAQ
How do I pay my Pasadena TX water bill online?
Use the official Paymentus link from the City of Pasadena Bill Payments page. A one-time payment needs your account number. Registered users can save payment information, set auto payments, receive payment reminder emails and manage multiple accounts.
What phone number do I call for Pasadena water billing?
Call the Water Billing Office at 713-475-5566 during business hours. If your service is subject to disconnection or has been disconnected, the city says you must come in or call the Water Billing Office to make a payment.
Can I pay by automated phone?
Yes. Pasadena lists IVR payment at 888-647-0085 for 24-hour automated self-service. The city lists a $3.25 transaction fee for IVR payments.
When is a Pasadena water bill due?
Customers have 18 days from the bill date to pay without penalty. If the 18th day falls on a city holiday, the due date moves to the next business day.
How much is the Pasadena water bill late fee?
Payments not received by the due date are subject to a 10% late fee.
Should I pay online on the disconnect date?
No. Pasadena says not to pay online or by IVR on the disconnect date because the Water Billing Office does not receive the payment file until the following business day and does not receive notice that payment was made.
What happens if a disconnect tag is printed?
A $40 fee is incurred once a tag has been printed, regardless of whether service has actually been disconnected. If payment is made after 5 p.m. and same-evening restoration is requested, an additional $25 is assessed.
How much is the Pasadena water service deposit?
Residential deposits are listed as $125 for owners and $150 for renters. Commercial deposits are generally comparable to two months of similar service but not less than $75. A non-refundable $30 connection service charge must be paid before service is connected.
Can Pasadena adjust a high bill caused by a leak?
Pasadena may consider a leak adjustment as a courtesy, but the leak must be completely repaired. Turning off a toilet valve or sprinkler valve is not accepted as a repair, and submitting the form does not guarantee an adjustment.
Where is the Pasadena Water Billing Office?
The Water Billing Office is at 1202 Southmore, Pasadena, TX 77501. The mailing address is P.O. Box 1337, Pasadena, TX 77501-1337.